Trusted Agent profile · Brighton and Hove
★★★★★
1,899 reviews across 2 platforms
58 Ladies Mile Road, Brighton, BN1 8QF, Brighton and Hove, BN1 8QF
Cubitt & West's office in Brighton and Hove, at 58 Ladies Mile Road, is rated 4.7 out of 5 across 1,899 reviews on two platforms, including 135 Google reviews rated 4.9.
Every review we hold for the Brighton and Hove office, from every platform, shown as written. First names only.
5/5
GoogleA great service from C&W at Patcham. Zak was a star, tenacious and just kept looking to find us the house we wanted….we were very fussy but this didn’t phase him. We got our perfect property! Because of this we’re now selling ours through C&W and a great service so far.
Hi Andy, Thank you for your review. It's wonderful to know that Zak was able to provide … More
1/5
TrustpilotDon't use this real agent as their…
Don't use this real agent as their services are very bad. They just sold the property without looking and checking of developer's professionals and ethics to customer and left the buyer to struggle faces the issues after buying the property. I bought the brand new house through Cubitt & west and their developer was not even answering the phones calls, or reply or fix the problem even they agreed. They left the house without any purchase or supplier contact details to contact if you want to do something by yourself. Spoken to real state agent head office and the feedback I have received is this is not their problem if developer is not answering so you have to go to legal but they are not taking any responsibility as a selling agent to select the professional developer or take any action. Buyer is buying the property with their hard-earned money and paying the EMI but this real agent and their unprofessional developer are just a real problem so never recommend to use again.
Dear RajeevThank you for your feedback and we are sorry to learn that you have experienced issues with the appliances at a new build property that you purchased through us in 2022.We have contacted the developer on your behalf who informed us that the paperwork relating to the appliances would have been left in the property at the time of completion, enabling you to activate the relevant warranties. We also understand that you have been in contact with the developer directly to discuss your concerns. We are sorry if you are unhappy with their response and can only recommend that you formalise any outstanding issues that you have, so that they can investigate further. Thank you again for taking the time to leave us a review and we are sorry that you have experienced issues so long after your purchase.Kind regardsCubitt & West
5/5
TrustpilotI had a great experience of interacting…
I had a great experience of interacting with Summer.In my first conversation, Summer was patient enough to understand my requirements and accordingly suggested property listings.Summer was by my side in every step of the way from understanding the requirements, suggesting the properties, arranging the viewings and accompanying me to the viewings. Summer also kept me well informed.Summer stays patient during the viewings allowing enough time to inspect the property and also answers all the queries.I found Summer to be very helpful, enthusiastic and committed to her work.Also a big thank you to Mr. Otto Pagel for giving me invaluable insights. Also Jayde Bose and Richard were very helpful.I hope the buying process goes well & fast.
Good Morning, Thank you for taking the time to leave such a detailed review. We're thrilled to hear that Summer provided such a positive and supportive experience throughout your property search. It's great to know that Otto, Jayde, and Richard were also able to assist you effectively. We hope the buying process continues to go smoothly and swiftly for you.Best wishes,Cubitt & West
4/5
GoogleWe recently purchased a house via Cubitt. Alice, Zak, & Eloise were great. Alice and Zak went above and beyond to help get our sale over the line when the solicitors had slowed down. Zak also got us into see a property we were set on so we could get a early offer in late on a Friday evening where I bet he would have liked to be anywhere else. I sadly cannot give 5 stars as a member of the sales progression team, AA, performed very poorly and provided no value to advancment of our purchase. Overall I would reccomend Cubitt. Thanks Team.
Good Morning Jason, Thank you for leaving us your feedback. We’re sorry we couldn’t earn 5 stars this time but we value all feedback and will make sure we pass it on so that we can do better next time. We wish you all the best in your new home. Best wishes, Cubitt & West
5/5
TrustpilotSamantha, Brighton
I can’t thank Eloise and Zac from the Patcham office enough for their support, kindness, help and patience. Coming from someone selling their home and also suffering with high anxiety they were exceptional. My purchase fell through ( absolutely no fault of these guys ) they helped me find a solution because my house had been sold. Although I will be staying in a hotel for the interim they have assured me they will continue to help me find a permanent solution for the future. I don’t doubt this for a moment as they have been so wonderful. If I could give a million stars I would but alas it’s just 5, however thank you again Eloise and Zac, you are a credit to the company.
Good Afternoon Samantha,Thank you so much for your lovely review. We're pleased to hear that Eloise and Zac from the Patcham office were able to provide such exceptional support and kindness during what must have been a stressful time for you. Rest assured, we will continue to be here for you every step of the way to help you find the right home. Thanks again for your kind words.Best wishes, Cubitt & West
5/5
TrustpilotExcellent Customer Service
From the moment I contacted C&W, I have been very impressed with the level of service. Thomas was extremely polite and patient. He was very attentive and informative which resulted in me finding the perfect property within a very short timeframe. The important things to me are transparency and efficiency. He excelled on both counts as well as having the ability to make me feel heard and, more importantly, valued.I am pleased to say that this feedback extends to Scott, Katherine and everyone I spoke to at C&W. I am forever grateful to you all. So much so, I have recommended C&W to friends.
Hello Maureen,Thank you for your lovely review. We're thrilled to hear that Thomas, Scott, Katherine, and the rest of our team made your experience so positive and efficient. We truly appreciate you recommending us to friends.Best wishes, Cubitt & West
5/5
GoogleZak was a pleasure to work with and thanks to his advance notice of a property that had yet to go on the market fully, I ended up purchasing it. Thanks to the whole team at Cubitt & West for achieving the transaction before the Stamp Duty rise!
Good morning Thomas, Thank you for taking the time to leave a review. We appreciate the kind words … More
5/5
TrustpilotJulie Bramble was excellent
Julie Bramble was excellent, kept us informed all the way through, called when necessary but also emailed updates when she had things to report. No delays on getting back to me, even let me know when away from office. C&W were not even our estate agents, we were buying the property from their client, but we had more contact with them than our own estate agents. We have recommended them twice so far.
Hi Carly,Thank you for your lovely review and for sharing your experience with us. It's fantastic to hear that Julie provided such excellent service and kept you well-informed throughout the process. We're delighted that you found our communication helpful. Your recommendation means a lot to us, and we're here to help you with life's journey whenever you need.Best wishes, Cubitt & West
5/5
TrustpilotMy experience with Julie Bramble from…
My experience with Julie Bramble from Cubitt & West Southsea Estate Agents has been outstanding. From the day my offer on the property was accepted, I received what can only be described as excellent customer service. The contract exchange process became quite strenuous due to a dispute between the seller's and buyer's solicitors, which significantly prolonged and complicated matters. However, Julie Bramble demonstrated her professionalism by diligently following up with all involved parties, showcasing her excellent communication skills. She consistently responded to inquiries promptly and took responsibility right through to the end of the process. Her dedication provided my wife and me with reassurance and optimism. Kudos to Julie for her exceptional service. We are truly grateful. Thank you.
Afternoon Juwon, Thank you for your kind review. We're delighted to hear about your outstanding experience with Julie. It's wonderful to know that her professionalism and dedication made such a positive impact. Best regards, Cubitt & West
5/5
GoogleCubitt and West generally are a fantastic agency and we recently had Zak helping us with our search for a new property. Zak was fantastic and went above and beyond to keep us informed with new properties that met our criteria. He is a very …
Good Morning, Thank you for taking the time to leave such a detailed review. We're thrilled to … More
5/5
TrustpilotJulie is a Gem!
I cannot recommend Cubitt and West highly enough! They recently helped us navigate an incredibly complex and challenging sales process due to the recent legislation on cladding for flats causing alot of issues. From start to finish, their professionalism, expertise, and dedication were truly exceptional.Despite the difficulties posed by the new regulations, Cubitt and West remained proactive, communicative, and supportive throughout the entire process. They went above and beyond to ensure everything was handled efficiently and effectively, keeping us informed every step of the way. Their knowledge of the latest legislation and their ability to manage the various stakeholders involved was impressive and gave us great peace of mind.Thanks to their hard work and perseverance, we successfully completed the sale, and we couldn't be more grateful. If you're looking for an estate agent who will go the extra mile and provide top-notch service, look no further than Cubit and West. They truly are the best in the business!Harry, Samara, Tracey, Jacki & Julie thank you all for your efforts, we cannot fault you! I would finally like to give a special thank you to Julie who was exemplary in her professionalism and communication!
Hello Martin,Thanks for leaving us such a lovely review, we really appreciate it. We strive to help our customers through what we know can be a stressful time.Best wishes,Cubitt & West
5/5
GoogleBig thanks to Zak and the team at Cubitt & West Patcham for a successful and friendly house selling experience. Lovely, knowledgable people to work with, and lots of commitment from Zak to ensure a simple and efficient sale. Thank you :)
Good afternoon, Thank you so much for your kind words! We’re delighted to hear that Zak and the team at our Patcham branch made your house-selling experience both successful and friendly. We’ll be sure to share your lovely feedback with Zak and the team, they’ll be thrilled! Warm regards, Cubitt & West Patcham
5/5
TrustpilotI couldn't recommend Cubitt and West…
I couldn't recommend Cubitt and West waterlooville any higher. From day one they were all amazing and super helpful. Maddison originally came round to do a valuation and got the ball rolling. She was extremely personal and kind, we sat and had a real conversation rather than being made to feel like just another client. I was given a reasonable timeframe and expectations too rather than being promised anything unrealistic. Nicola and Maddison got to work so fast and the viewings came rolling in. It was a difficult year with interest rates all changing and throwing everything out but i still trusted they'd be able to get the sale completed. Nothing was too much to ask for, they were available for every viewing and got plenty of clients through the door too. After a while they found the perfect buyer and i'd accepted the offer. 10/10 for them both.During the sale process Julie took over and acted as the middleman with myself, the buyer and both solicitors. Again she was very personal and responsive with calls and emails. Any questions i had were dealt with extremely quickly and effectively. It was so reassuring to have someone so proactive during the sale process, i didn't really need to chase anything up because Julie was always on top of it. My entire sale and process was extremely easy and stress free. Second dealing with Cubitt and West and as before i wasn't disappointed. Thanks to you all and possibly others in the background i hadn't dealt with personally. One happy client!
Dear Tom,Thank you for your detailed review. We're thrilled to hear that Maddison, Nicola, and Julie made your experience with Cubitt & West Waterlooville so positive and stress-free, especially during what was a challenging year. We appreciate your continued trust in us.Best wishes, Cubitt & West
1/5
TrustpilotPromised the world before going on the…
Promised the world before going on the market. That’s where the sloppy work started, given the brochure to sign off. Had to be return 3 times for amendments due to duplicate wording, missing pictures etc., basic work for anyone, but no care or attention to detail.Once the house was on the market and live on the website. Some pictures where over saturated making the house look a dirty, missing pictures and more pictures of the garden than the house.Asked them to amend this, met with a sharp and blunt response over the phone…speak to the manager.They amended this, placed the original pictures online, next to the over saturated pictures. Simple, uncomplicated work for anyone, but seems no one can be bothered to check details and pictures. All in all, a very bad experience of Cubitt and West, talks the talk but does not walk the walk.Would I recommend Cubit and West? No not at all, wasted 8 weeks of my time and money.
Dear Mr Mellish We understand your frustration when our initial advertising did not meet the high standards that we normally aim to achieve. Unfortunately, we faced some technical issues when trying to rectify this which took some time to resolve. Please accept our sincere apologies that your brochure was not corrected sooner.Cubitt & West agreed to release you from the contract early and we would like to take this opportunity to wish you all the very best for the future.Kind regards Cubitt & West
1/5
TrustpilotImmediately Dangerous gas findings…
Immediately Dangerous gas findings weeks after their approved contractor’s inspection and no apparent urgency inside 2 weeks to rectify. We would not entrust Cubitt & West with our home again. Gas Safe Register inspected the installation less than five weeks after Cubitt & West’s “approved” contractor attended. Its warning notice recorded a gas escape classified as “Immediately Dangerous” and two appliance entries as “At Risk”. The gas supply was disconnected. Our tenants were left without gas. Even after receiving the findings, Cubitt & West required repeated chasing. The lack of urgency and a clear action plan was unacceptable. The tenancy had already begun badly. Essential arrangements were unfinished, delaying the tenants’ move-in. We were told staff were attending a team meeting while those matters remained unresolved. Their marketing stated: “Do you add Commission onto Repairs & Maintenance? NO”. They subsequently defended receiving contractor referral fees, arguing that these are different from commission added to quotations. In our view, that is misleading. They have refused to answer our request to disclose exactly what they received from this contractor. Their defence of a cleaning quotation included generic internet estimates. We obtained actual alternatives and arranged the work ourselves. When we terminated their appointment, they initially refused to begin handover until disputed fees were paid. They later reversed that position. We consider their handling contrary to The Property Ombudsman’s handover standards. Their complaint response even criticised the length of our correspondence. Proper answers and timely action would have shortened it considerably. I urge other landlords with concerns about inspections arranged through Cubitt & West to contact Gas Safe Register and ask whether a regulatory inspection is appropriate. The gas-safety matter remains with Gas Safe Register, and our service complaints are before The Property Ombudsman. We will update this review when findings are issued
1/5
TrustpilotIf I could score one star I would
If I could score one star I would. I would not recommend this agency. My experience with them was extremely disappointing. They attempted to charge me for defects and damage that were already present before I moved into the property, despite there being photographic evidence showing the condition beforehand. I found the way the matter was handled very frustrating and the overall level of service was poor. Based on my experience, I would not use this agency again.
5/5
TrustpilotFirst time buyer/Leashold property
Though I didn’t use John O’Neill at the Cubitt & West branch, Woodingdean to buy or sell a property, he recommended their in-house solicitors and mortgage services. As a first time buyer, his recommendation and guidance was invaluable. Mortgage Matters Direct were totally amazing in securing me a mortgage, a fast and efficient service with great communication throughout. I would highly recommend them. JS Law, the conveyancers recommend by Cubitt and West were also great, Lauryn Parker-Beaton was very patient in taking me through the complexities of buying a leasehold apartment. Though it took a while, she did a good job in getting the property to completion. John’s knowledge and experience of the buying process was also invaluable, as a first-time buyer this was daunting and stressful, he simplified the whole process for me and held my hand the whole way through. I would highly recommend him and his team of experts, thank you John, I couldn’t have done this without you!
Good Morning Jason,Thank you for taking the time to leave such a detailed review. We're thrilled to hear that you had such a positive experience. Our goal is to help our customers through what we know can be a stressful time.All the best, Cubitt & West Arundel Estate Agents
5/5
GoogleWe looked at many properties with the lovely Alice during our house hunt. From the first call to the office which was answered by Alice we were impressed with how professional she was and her lovely attitude. Alice is an absolute star! …
Good morning Sharon, Thank you for your lovely review. We're thrilled to hear about your positive … More
5/5
GoogleIf I could give 6 stars for Cubitt and West, I would. From the start to my very recent successful sale I have received first rate service and communications from everyone in the Patcham office. Eloise is so talented, really friendly and …
Hello Chris, Thank you for taking the time to leave such a detailed review. We're thrilled to … More
5/5
GoogleHuge thank you to the team with a special thank you to Zak. We recently sold our home through C&W and they’ve been brilliant throughout and sold our house above asking price despite the current market conditions. We appreciated how Zak took …
Hi Ally, Thank you so much for your lovely review! We're thrilled to hear that you had … More
5/5
TrustpilotRosie Hewitt at Cubitt & West Arundel is a star
Rosie Hewitt at Cubitt & West Arundel is absolutely exceptional. I needed a new home because of a personal tragedy, Rosie promised that she would find me a place that would "fit me as a person not just as a client" and she absolutely did. She went above and beyond to find me the right property and manage the purchasing process, which was not at all easy. I can only thank her and highly recommend her services to anyone looking for "their perfect home", not just a house to live in.
Dear Chris,Thanks for leaving us a review, and in particular for your comments regarding Rosie. We're sorry that your move was under difficult circumstances, but very glad to hear that we were able to help make things a little easier for you.Warm wishes,Cubitt & WestArundel
5/5
GoogleGreat service, Zak was very helpful through out. Recommend
We are delighted to hear about your great experience with Zak at Cubitt & West Patcham. Thank you for sharing!
5/5
GoogleHaving worked with Cubitt and West on previous property transactions and now considering another, I feel compelled to commend their unwavering dedication, support, and determination in helping us find the right property. Despite my limited expertise in property matters and dealing with estate agents, my recent experiences have certainly shaped my expectations for effective communication. Cubitt and West's attention to detail in this regard has been especially noteworthy. Zak has been exceptional in managing my expectations and deserves a medal for his ongoing positivity, Eloise always calls back and communicates very effectively.. I can't thank them all enough for their patience.
Hi Maria, Thank you for taking the time to leave such a detailed review. We're delighted that we were able to provide you with an excellent service. All the best, Cubitt & West
5/5
GoogleI recently had the pleasure of working with Zac and his team at Cubitt & West during my home-buying journey, and I couldn't be more grateful for their professionalism and support. They made what can often be a daunting experience feel …
Hi Euan, Thank you for your lovely review! We're pleased to hear that Zac and his team … More
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