Trusted Agent profile · Brighton and Hove

Cubitt & West Brighton Central reviews in Brighton and Hove

4.7

★★★★★ Excellent

1,935 reviews across 2 platforms

146 Preston Drove, Brighton, BN1 6FJ, Brighton and Hove, BN1 6FJ

Part of Cubitt and West, see every office.

Cubitt & West's office in Brighton and Hove, at 146 Preston Drove, is rated 4.7 out of 5 across 1,935 reviews on two platforms, including 173 Google reviews rated 4.9.

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4.9 / 5

173

Reviews on Google

This office

Trustpilot logo

1,762

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Brighton and Hove office, from every platform, shown as written. First names only.

5/5

Trustpilot

Becky was amazing from start to finish

Becky was amazing from start to finish. This was my first experience renting and she made me feel so comfortable and made the whole experience smooth sailing from start to finish. She was professional and friendly, and made me feel completely at ease at what was a difficult time for me. Can’t thank her enough! :)

Kat · 21 February 2022

Agent replied · 23 October 2024

Good afternoon Kat,Thank-you for your kind words about the Portsmouth Lettings team of Cubitt & West and in particular Becky. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director

5/5

Trustpilot

Amazing service

Amazing service, they dealt with the sale of my main property which achieved well over the asking price. They also dealt with some hiccups at the first buyers end and simply replaced with a new buyer at the same sale price. They are currently dealing with the sale of my rental flat in a difficult market and continuing to bring viewers in at a tricky time of year. If that wasn’t enough they also managed to find me a new home in the road I wanted to be in and the condition I was seeking. Suffice to say I am super impressed with the efficiency, tenacity and ease of service from Eloise, Alice, Jess and the team and I would not hesitate to recommend them for your sale or purchase. Top drawer!

Neil · 23 January 2023

4/5

Trustpilot

Communication is key! others could learn a few things from Mark :)

Not a great start, Cubitt and West the initial agent did not communicate very well, or return our calls. However what a turnaround 5star Excellent service from Mark Pelley. Mark is experienced professional, courteous who always follows up enquiries via email or telephone. Mark made the very stressful experience easier. Thank you so much! Looking forward to receiving our keys.

Marianne · 10 June 2021

Agent replied · 23 October 2024

Thank you for leaving us your feedback! Best wishes,Cubitt & West

5/5

Trustpilot

Cubitt & West team effort

Richard and his team understood our needs and were helpful throughout the sale process in a difficult market. Communication was excellent. They achieved a sale where others had failed.

Neil · 16 May 2024

Agent replied · 23 October 2024

Hi Neil,Thank you for your kind words about our Arundel branch. We're delighted to have provided you with an excellent service.Best wishes, Cubitt & West

5/5

Trustpilot

Absolutely amazing

Absolutely amazing! I’d been looking to move for several months and hadn’t found anywhere suitable. I contacted Cubitt and West and they found me somewhere that was perfect. I can’t thank Marcus Farrow enough! He was so helpful and friendly and found me the perfect home.

Lisa · 24 March 2023

Agent replied · 23 October 2024

Good morning,Thank-you for your kind words about the Portsmouth Lettings office and in particular Marcus. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director

4/5

Trustpilot

Thank You Julie

Special thanks to Julie Bramble for her patience and help during the recent sale of my property. She was always available to take any questions and dealt with all matters so efficiently. She kept me going through a bit of a rough ride. Everything was much appreciated.

J · 16 February 2023

Agent replied · 23 October 2024

Good morning,Thank-you for your kind words about our Senior Sales Progressor, Julie - I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director

5/5

Trustpilot

Thank you to Cubbit and West for…

Thank you to Cubbit and West for helping us find a move into our flat! A big thank you to Kamile for coming out yesterday to help me with the washing machine when even an electrician struggled to get it working 🙈Cubit and west couldn’t be more helpful 🙌

Diane · 8 December 2022

Agent replied · 23 October 2024

Hello Diane Katrina, Thank you for leaving us your feedback! Best wishes,Cubitt & West

5/5

Trustpilot

Great letting agent ! (Daniel)

From the very beginning of meeting our agent Daniel, we received a very warm welcome. He was very kind to us during the house viewing, we felt very comfortable in asking him any questions that we had. He also gave us our own time to view the house which I thought was really nice as it allowed us to take in the moment with our “future home”. Daniel was also very responsive with any form of contact whether this was a telephone call or an email. This was very helpful for us during the whole process as we knew he was an email away. He also made sure to keep updating us with the process from the landlord to the referencing company. This was very good experience for us!

Nashemilliecent · 12 January 2023

5/5

Trustpilot

Had the best experience with Cubitt and…

Had the best experience with Cubitt and West. Looking for a rental for the first time was a bit stressful but Abbie was fantastic from start to finish. Excellent communication via email and phone and always kept me up to date with progress on the chosen property. Would definitely recommend!

Hannah · 31 October 2022

Agent replied · 23 October 2024

Good afternoon Hannah,Thank-you for the kind words about the Portsmouth Lettings office of Cubitt & West in particular Abbie. I will be sure to pass them on.Kind regards,Neil PiperSenior Operations Director

5/5

Trustpilot

Single Room Tenancy Lettings Agreement

Becky Darby was a great lettings advisor from start to finish. She made sure there were reasonable amendments to the room so it suited my requirements and the entire process was quick and easy. Communication was also always efficient. I would highly recommend Becky as well as Cubitt & West as a lettings agency.

Millie · 3 May 2022

Agent replied · 23 October 2024

Good afternoon MIllie,Thank-you for your kind words about the Portsmouth Lettings team of Cubitt & West and in particular Becky. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director

5/5

Trustpilot

Alia was so helpful and really kept us…

Alia was so helpful and really kept us in the loop with the properties we were interested in. She also gave us some very helpful tips in purchasing our first home. Thank you!

Averyl · 16 February 2024

Agent replied · 23 October 2024

Hi Averyl & DanThank you for taking the time to leave a review about Alia in our Cubitt & West Reigate office. We are so glad she was able to give you useful tips in buying your first home. We will be sure to pass on your comments to her.Best wishesCubitt & West

5/5

Trustpilot

Seamless process

I recently got a flat with Cubitt&West and it’s amazing. The whole process was fast and seamless. Special thanks to Olivia.

Didi · 23 September 2024

Agent replied · 23 October 2024

Hi Didi,Thank you for your kind words about our Arundel branch, and in particular our staff member Olivia. Congratulations on moving into your new flat, we're thrilled to hear that you had such a good experience with us.All the best,Cubitt & West

5/5

Trustpilot

We just moved into our new home and…

We just moved into our new home and whole experience was made much easier because of a lovely Cubitt & West from Patchdean. Where to start with how brilliant Zak has been through out the journey, very helpful, flexible, polite and friendly.We requested for couple of viewings and Zak was flexible to accommodate in his busy schedule and always answered our queries with patience.Thanks a lot Zak and Cubit & West Patchdean Team.Always professional, efficient, reliable, friendly and helpful.Thank You.Ravi

Ravi · 3 January 2023

5/5

Trustpilot

We were selling a park home and a lady…

We were selling a park home and a lady on the site used cubitt and west and recommended them very highly.As soon has we got them on board we knew we were in good hands, they went over board and got us a buyer for our park home.Samara, Nicola, Madison, Daisy we couldn't have done it without you. Thank you all so much for all you did for us. Marcus & Jean.

Jean · 4 August 2024

Agent replied · 23 October 2024

Good morning Jean,Thank you so much for your kind review! We're thrilled to hear that the team were able to assist you so effectively in selling your home. It's fantastic to know you felt in good hands throughout the process. We truly appreciate your kind words and recommendation.Best wishes,Cubitt & West

5/5

Trustpilot

Aden was great with showing the…

Aden was great with showing the property and assuring me the landlord will sort any problems out .I must say that I can see a that he wants to grow in this business and that is really something that is missing from now days generation .He should be proud that he is one of the few people now days to work towards his future which I know that will be really bright.Thank you for everything Valentin

Valentino · 12 May 2023

5/5

Google

Cubitt & West Fiveways have done a fantastic job in finding a new home for us - from the early stages of viewings and negotiating our offer, right through to completion. Throughout our dealings with them they have always been friendly, enthusiastic and professional and I would like to personally thank Ebba, Karen and all the team for all their hard work.

Ben · 23 October 2020

Agent replied · 22 October 2024

Hello, Thank you for leaving us your feedback! Best wishes, Cubitt and West

5/5

Trustpilot

Brilliant Service - Thank You

I have been using Cubitt & West since 2005 and they have always been extremely efficient, communicative and professional. This time my property was let with Dan's help who delivered as above. I wouldn't use any other agency in the area as they are brilliant. Many thanks Dan for all your help.

Andrea · 20 July 2022

Agent replied · 23 October 2024

Good afternoon Andrea,Thank-you for your kind words about Dan from the Portsmouth Lettings office of Cubitt & West. I will be sure to pass your comments along.Kind regards,Neil Piper Senior Operations Director

5/5

Trustpilot

Very happy with the service

Very happy with the service, happy to chase information if not something they know straight away and quick to respond to emails too. Julie was super helpful with the after purchase side of things keeping us informed of developments and always available to answer any questions as completion date approached. Would recommend people give them a try

Simon · 28 October 2021

Agent replied · 23 October 2024

Good morning,Thank-you for your kind words about Julie our Senior Sales Progressor for Cubitt & West - I will be sure to pass them along.Kind regards,Neil PiperOperations Director

5/5

Trustpilot

First Time Buyer

As a first time buyer I was quickly put at ease with the end-to-end process explained. Samara kept in regular contact with recommended properties and went out of her way to ensure our offers were considered by vendors. Thanks to her hard work we've now been accepted on a property and (hopefully) will soon be moving in!

A · 17 October 2021

Agent replied · 23 October 2024

Hi there,Thank-you for your kind words about Samara. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director

5/5

Trustpilot

Estate Angels

Becky and Dan were an absolute dream to work with, they were efficient, fast and incredibly professional and worked with and supported us amazingly, highly recommend anyone to use these amazing estate agents, they're really setting the standard for how it should be everywhere.

Jack · 24 April 2023

Agent replied · 23 October 2024

Good afternoon,Thank-you for the kind words about the Portsmouth Lettings team and in particular Becky & Dan. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director

5/5

Trustpilot

I would just like to say a big thank…

I would just like to say a big thank you to Dan and Becky from the North End branch for being so helpful and professional in making our move go smoothly from start to finish your a credit I would highly recommend cubitt & west

Gary · 22 March 2023

Agent replied · 23 October 2024

Good morning,Thank-you for your kind words about the Portsmouth lettings team and in particular Dan & Becky. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director

5/5

Trustpilot

Great service and communication

Top rate service from the time I purchased the property to letting it out fully managed. Excellent communication, I hope to continue to do business with the team. Marcus was a delight to talk to and Becky never failed to get back to me and support me along the way. Highly recommend, thanks team 😊

Laura · 1 February 2022

Agent replied · 23 October 2024

Good afternoon Laura,Thank-you for your kind words about Marcus & Becky from the Portsmouth office of Cubitt & West. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director

1/5

Trustpilot

Do not use Redhill branch

Poor communication from the letting manager and staff at the Redhill branch, before, during and definitely after tenancy. Manager makes appointments then doesn't show up. Very poor problem solving during tenancy, then when it's time for check out after termination of contract will find any reason to charge you £200. It's been said before in a few reviews. Blatantly accused me of losing keys to property then when challenged several times, they found them in their office exactly where I said they were dropped off and now just as others have said they'll find another issue with the property to the value of £200. Please for your own good do not use this branch in Redhill.

Howard · 21 February 2024

Agent replied · 23 October 2024

Dear Howard,Thank you for taking the time to leave a review and we’re sorry to learn that you are dissatisfied with the service provided. We would like to assure you that customer service is of the utmost importance to us, and we would appreciate you contacting our Customer Support team to discuss your concerns in more detail, you can reach us on 01702 540802 or at customer.support@arunestates.co.uk. Kind regards,Cubitt & West

5/5

Trustpilot

Great service from Cubitt&West

Ciaran and the whole team were amazing.Aden was the one we mostly spoke to, we were very impressed. He went above and beyond keeping us informed throughout the whole process till our move in day.Will definitely recommend Cubitt&West again &again .Thank you

Francy · 20 June 2023

Agent replied · 23 October 2024

Hi Francy,Thank you for leaving a review! It's great to hear how positive your experience with our team has been and particularly how Aden has gone above and beyond for you.Best wishes,Cubitt & West.

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