Trusted Agent profile · Brentwood
★★★★★
1,774 reviews across 2 platforms
3 St. Thomas Road, Brentwood, CM14 4DB, CM14 4DB
Part of Douglas Allen, see every office.
Douglas Allen's office in Brentwood, at 3 St. Thomas Road, is rated 4.7 out of 5 across 1,774 reviews on two platforms, including 19 Google reviews rated 4.5.
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Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you
We just wanted to say thank to Aseena for her help with finding us a new home. Aseena was really helpful and proactive in showing us suitable properties in the area. Also a thank you to Tanya who has really helped facilitate the purchase with the solicitors and mortgage broker. They have both made our purchase of a property with Douglas Allen an enjoyable one.
5/5
TrustpilotFantastic team, great purchase!!
Fantastic team, from viewing to completion the whole process was really smooth and any complication or issue was resolved efficiently and promptly.Special thanks to Jake and James as well as the rest of the team at Douglas Allen in Chingford. Could not reccommend them enough. Thanks again.
Dear Kash,Thank you for taking the time to post your 5 star review regarding Jake and James in my Chingford office.I am pleased to see that from start to finish the service you received was good and things all went smoothly.I hope you will be happy in your new home.Rob WadeAssociate Operations Director
5/5
TrustpilotEast Ham
The service at East Ham branch has been excellent.As a first time buyer we were a bit lost but they made the whole process easy to understand for us.Maureen was always quick to respond and happy to answer any questions.Highly recommended.
Good afternoon Antonio, Thank you for taking the time to write us a lovely review. We are so pleased that are team where able to help you in your first property search. I'll be sure to pass on comments. Kind regards,Danielle
5/5
TrustpilotChingford Branch
Chingford branch have been brilliant especially Jessica who was always really helpful. We used the recommended Solicitors who could be a little difficult to contact but Natasha made up for this, she always returned our calls and kept us well informed.
Good afternoon Clive, Thank you for taking the time to write your review- particularly your kind words regarding Jessica and Natasha. I will be sure to pass your comments along. Kind regards,Danielle
5/5
TrustpilotAndy
Andy, Steve and Khaleesha were excellent to deal with throughout the process. They were very professional and friendly. Always on-hand to answer any questions we had and help in any way. I would recommend them and be happy to use them in the future.
Dear Alex,Thank you for your kind words and 5 Star review of our Woodford Green team, they will be delighted with your recognition.Kind regards,Jon Holden - Managing Director
4/5
TrustpilotI'd higly recommend Douglas Allen
I'd higly recommend Douglas Allen, Walthamstow for anyone looking to buy. Our agent, Ben Ryan was helpful, direct, answered our questions clearly, and made the offer and negotiation process smooth. There was consistent good communication right the way through, even over the busy Christmas period.
Thank you for leaving us your feedback! Best wishes,Douglas Allen
5/5
TrustpilotJust like to say a big thank you to …
Just like to say a big thank you to James, Jake and Jess at Chingford, they have been with me every step of the way. At a very daunting time for me and my partner they have been helpful and caring. Thank you so much. X
Dear Shirley,Thank you so much for your comments regarding James, Jess and Jake in the Chingford office.It is nice to see that our staff are genuinely being helpful in what can be a stressful time.Thanks AgainRob WadeAssociate Operations Director
4/5
TrustpilotThank you very much Kate it was a long …
Thank you very much Kate it was a long journey but we got there in the end. It was only after you had taken over from Jack that things got moving. Tanya was a great help as well she kept me in the loop.Kind regards, Brian
Thank you for leaving us your feedback! Best wishes,Douglas Allen
5/5
TrustpilotWill Nash
Will Nash and his team have helped us with remortgaging and securing a new mortgage in the past, and we have been very happy with the level of service and advice provided. I have recommended him to friends and colleagues without hesitation and continue to do so.
Dear Atif,Thank you very much for posting this review of Will Nash, he will be delighted to have helped so much with your mortgage.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotShana Jagger
Shana has been incredibly proactive in helping us find out next home. She listened very carefully to our requirements, and made sure she kept us up to date on anything interesting. She was a pleasure to work with.
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotChelsey Baldwin at Douglas Allen
Chelsey Baldwin has been exemplary throughout our long six month ordeal to get exchange. She was always available, always polite and courteous and was a pillar of strength to us all the way through.
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotExcellent
After 3 months and only 4 viewings with another agent, Douglas Allen Brentwood secured over 10 viewings and an offer in a couple of weeks. Excellent online portal and fantastic service. Would highly recommend and use them again Thanks to Ben and the team
Dear Customer,Thank you for taking the time to post your 5 Star review regarding Ben and the team in the Brentwood office.In this market the benefit of having a proactive team makes a huge difference when you are trying to sell. There are so many agents that still hope that putting your home on the internet is enough !Thanks againRob WadeAssociate Operations Director
5/5
TrustpilotFriendly and Calm
I would highly recommend douglas allen. All the staff were great and very professional especially Ray, Janine and Maria.I they were a lot better than alot of the other london estate agents when chasing up and they explained the process at every step.5 star service.My Coley
Dear Mr Coley, Thank you for passing on your kind feedback about the Wanstead office mentioning Ray, Maria and our sale progressor Janine, We always remember that moving home can be a very stressful time especially as there are so many hurdles to jump through, as a company we employee specialist sales progressors to ensure that the clients receive full and regular updates allowing time for our sales team to specialise in helping the clients find and sell their homes. I would like to wish you all the best with your move.Kind regardsPaul IngletonAssociate Operation Director
3/5
GoogleJury is still out at the moment. Although a quick sale I,m not finding them very helpful as in having to chase them up. I also specifically asked for no" for sale " sign,came home to find erected. It took a week for it to be taken away. I feel lack of communication between departments. Although Harrison who works in the Brentwood branch is a darling and very helpful.
5/5
TrustpilotMichael at Chadwell Heath
Michael is a credit to the Chadwell branch. He really makes me feel like a premium customer. Very hard working and attentive and always makes the time to call me about new properties. Thank you for all your hard work. I recommend to all.
Dear Miss H,Thank you for your 5 Star review of our Chadwell Heath office and the 'VIP' service you received from Michael, he will be delighted he was of such assistance to you in finding your new home.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotRichard @ Douglas Allen East Ham
I would like to give a special shout out to Richard who has helped me to find a home of my own, he was really helpful and kind, also very kind, I hope more people like this existed in the industry!
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
1/5
TrustpilotPoor experience all around
5/5
TrustpilotThank you to Stephen Ford and the team…
Thank you to Stephen Ford and the team in a difficult time selling a Property in Woodford, always kept upto date and any queries quickly advised and resolved. Would definately recommend them as an Estate Agent.Rob C
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotHelpful and instrumental in making the move happen!
Great proactive service from start to finish. Daniel made the negotiations easy and fast and Janine was key in making the sale go through. I literally could not have moved without them! Very professional and friendly to work with. I can not recommend more highly!
Hi Laura, Thank you for taking the time to put your review online. I am pleased to hear that Daniel and Janine both helped you through the sales process and got you moving. Janine is a great asset to us in our after sales department and it's pleasing to hear that she was key.Thanks againRob wadeAssociate Operations Director
5/5
Trustpilot10 Farrow House - Excellent overall service through a very long transaction.
What should have been a simple transaction turned out to be both difficult and very long. Throughout this we found that both Peter and Nicolle were highly responsive. It felt as it nothing was too much trouble. We would like to personally thank them both.
Dear Mr Russen,I am sorry to hear that your sale seemed to be protracted. I am happy though that Peter and Nicolle at our Brentwood office were of great help to you throughout this time and that you have awarded then with a 5 Star review. Both will be delighted that you have recognised them in this way and on behalf of us all I would like to thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotGenuinely impressed
Genuinely impressed. Professional, friendly and helpful. Joe was helpful from the start and we feel Tanya went above and beyond her role to help complete not just our house sale but also the house we are buying. We'd like to thank the team.
Dear Ms Smart,Many thanks for your 5 Star review and kind words regarding Joe and Tanya at our Chigwell office, they are true property professionals who value giving a premium service to their customers.Thank you very much for your custom and on behalf of the whole team I would like to wish you many years of happiness in your new home.Kind Regards,Jon Holden - Managing Director
5/5
TrustpilotJess at Douglas allen Chingford was the…
Jess at Douglas allen Chingford was the best from start to the end. she is on the ball calling with up dates and making sure i knew what was go on minute by minute 10/10 good customer service.she needs a pay rise
Hi Ian,Thank you for taking the time to write your 5 star review regarding Jess in the Chingford office. It was great to read how Jess kept you fully updated from start to end. Thanks againRob WadeAssociate Operations Director
5/5
TrustpilotKhaleesha was extremely informative
Khaleesha was extremely informative, polite and helpful, I'm one step closer to buying my dream home and I will definitely be using Douglass Allen and Khaleesha to help me do so.Thank you!
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotVery Professional and Friendly
Douglas Allen was very professional and the staff was very helpful and interactive throughout the purchase of my property. Many thanks to Maria T - Walthamstow branch (sales negotiator) and Andy - East Ham branch (sales progressor) and Faisal - Mortgage Matters Direct!!
Dear Anish,Thank you for taking the time to post this review regarding the branches working together in helping you with your move. Having a network of branches is key in the current market to help our sellers find a dream home.Thanks againRob WadeAssociate Operations Director
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