Trusted Agent profile · Brentwood
★★★★★
890 reviews across 2 platforms
226 Hutton Road, Shenfield, Brentwood, CM15 8PA
Part of Beresfords, see every office.
Beresfords's office in Brentwood, at 226 Hutton Road, is rated 4.7 out of 5 across 890 reviews on two platforms, including 138 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Beresfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brentwood.
Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful
Very helpful, quick to respond to emails.
Hi Debbie, Thank you for leaving us your recent review. Your kind words and 5-star rating are much appreciated. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotAlice was very helpful and nice
Alice was very helpful and nice. And explain in detail what I needed to apply for rental property.
Hi CarleyThanks for posting your recent review. I was pleased to read that Alice has proved helpful and supportive during your search for a suitable property to rent. Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat Communication
Unlike most lettings agents that we dealt with on our journey to finding our new home, Beresfords were great on communication and actually returned emails and calls, unlike all of their competitors. The only let down was the amount of administrative errors that were made and that we had to chase several times to be corrected before we could move onto the next stage of the process. Thanks to the Brentwood Team, though for making it as easy a process as possible.*Based upon the fact that the MD reached out to me, following my review, I have updated my review to five stars as I really appreciated this.
Hi FredMany thanks for your feedback and I am pleased that our lettings team communicated with you throughout the process. Rest assured I will be liaising with those concerned from an administrative perspective to ensure our process improves wherever possible.Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotI put our apartment on with Beresfords’…
I put our apartment on with Beresfords’ for rent and within two weeks they found tenants and moved in with all credit checks done within this time superb service Karen, Charlie and the team were amazing…
Hi Brian,I wanted to thank you personally for taking the time to leave your positive review. It is great that Karen and her team in Upminster were able to source suitable tenants quickly and efficiently and I know they will all be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotSolid Team
Solid team at the Brentwood and Shenfield branchs - took a short while to get the ball rolling but when it was it was fast and efficient, shout out to Eleanor and Holly who managed the process expertly!
Hi Adam,We appreciate you taking time out to provide your feedback. I am pleased that you felt the service provided by our lettings team in Brentwood and Shenfield was fast and efficient and I know the entire team, but especially Eleanor and Holly will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGood quality response to problem
Hi Ganiyat Thank you for your kind words and 5-star rating, which is very much appreciated. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotA Most Rewarding Experience.....
Beresford staff were cheerful, friendly and professional from the moment we walked into the local branch. Subsequent communication face-to-face, by email or on the phone was excellent.They provided us with a valuable range of properties and were positive and efficient in arranging viewings.On finding a property we liked the client was contacted and the sale agreed within 45 minutes, and the required admin was dealt with efficiently.The whole experience was positive and successful, and Saffron and Rob were particularly helpful.
5/5
GoogleFreddie and the rest of the team are so great!! Committed, dedicated, knowledgable, super helpful and easy to get along with/communicate with! Highly recommend.
Many thanks Lauren for the 5 star award for Freddie and the team at our Billericay office. It is pleasing to know you were impressed with the level of service extended to you and thank you for your recommendation. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
TrustpilotFast and efficient
Fast and efficient. Well finessed processes and good handoffs by the team- thanks Abby J for putting up with my emails.
Thanks for taking time out to provide us with your feedback. I am pleased that you found our application process fast and efficient. We work hard at developing these so that customer experience is a positive one. It is refreshing when we receive these comments. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotRylie was very helpful
Rylie was very helpful, respectful, polite and very professional.
Hi ChristabelaThanks for your positive feedback. I am pleased you found Rylie helpful and professional. I am in no doubt that she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotTenant and a landlord…
I have been a tenant and a landlord through Beresfords over the past 20 plus years. I live outside of the UK now and Beresfords fully manage my property. They are very responsive and the staff I have dealt with are keen to provide a good service to both tenant and landlord. It´s a great piece of mind to leave the property in trusted hands.
Hi RobWe really appreciate you taking some time to provide us with your feedback. Having been both a tenant and landlord of ours over the years you have been able to experience our service from both perspectives and it is great that in both instances we have managed to meet your expectations. Now that you are residing outside the UK I am pleased that we are able to provide you with the necessary peace of mind that the property which we manage on your behalf is in safe hands.Steven BondManaging Director - Residential Lettings
5/5
GoogleDan is an excellent estate agent - he understands his clients needs and aspirations, offers pragmatic advice and goes the extra mile to get the deal closed. Thanks for all of your support through this process.
Hi Roohi, Thank you for taking the time to leave your 5 star award for Dan at our Shenfield office. Dan is committed to providing the best possible customer care and takes the time to fully understand his clients requirements in order to guide and support. He will appreciate your kind comments and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
5/5
TrustpilotReally proactive approach from Lauren McComish
Really proactive approach from
Hi Peter Thank you for providing us with your recent feedback. It was great to hear that you found the whole rental process to be a smooth and seamless one, thanks to the support and help you received from Lauren. As a landlord we understand how busy you schedules can be and that your time is precious, so to hear such kind words regarding the service you received from Lauren is pleasing to read. Steven Bond Managing Director - Residential Lettings
5/5
GoogleThank you Dan! Your service has been brilliant! Knowledgeable, efficient and you always kept us updated throughout the process. You and Beresfords have exceeded our expectations.
Many thanks Kelly for the great review for Dan and the team at our Shenfield office. They all work really hard to provide the best possible customer service, keeping all parties regularly updated throughout a transaction. Your 5 star award and positive comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
TrustpilotExceptionally Service & Quality
Christine Sorrell was not only professional but she was very patient and empathetic.
Hi JasonMany thanks for taking the time to post your review. I was pleased to read that you found Christine to be professional and helpful during your dealings with her. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotPolite and helpful
Lauren is always polite, helpful and quick to respond.
Hi CarolThank you so much for taking the time to provide us with your feedback. I was pleased to read that you found Lauren polite, helpful and efficient in her responses during your recent dealings with her.Steven BondManaging Director - Residential Lettings
5/5
Trustpilot5 stars for the whole process
5 stars for the whole process! Lauren was incredible right from the start. She was always on call to answer any question we had and kept us fully informed throughout the process. She made us feel at ease and helped to make the transition feel seamless.
Hi MeganThanks for your positive comments. I am pleased that you were impressed with Lauren and the general approach of our lettings team. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotThey’re so professional
They’re so professional, their attention to details and work ethics is one to admire. Charlie is amazing.
Hi ChikeThanks so much for your positive comments. I am glad that you found our local lettings team professional with a strong attention to detail.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotWell done Beresfords and Alice
What made the experience great was the continuous feedback we got from Alice keeping us up to date on the progress .She was always available and willing to assist. I also liked that everything could be done online ,and there was no travelling up and down. She also made a great effort to accommodate and put measures in place for us to have our dog there. Well done from her side.
Hi OrgMany thanks for taking the time to post your positive review. It was pleasing to read that Alice has been able to assist you with your requirements to find you suitable accommodation and I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGood
Lauren and Charlie were great. Helpful and good advice
Hi Mike,Many thanks for taking the time to post your review. I am pleased that you have been happy with service provided to you by our lettings team in Upminster, but particularly Lauren and Charlie. I know they will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
Trustpiloteverything was very wonderful from the…
everything was very wonderful from the very beginning to the end of the tenancy. The staff were very caring and always accommodated requests, special thanks to Tessa! Great experience!
Hi MamedSo pleased that everything proceeded for you without issue and that our lettings team in Colchester were both caring and accommodating throughout. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotVery good communication through out the…
Very good communication through out the process. Charlie was very helpful and made things really easy. We would highly recommend.
Thanks for the feedback following your recent dealings with our local lettings department. It's great that they maintained good levels of communication with you throughout the process and it is nice to know that you would recommend us to others.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotSwift and efficient maintenance process/personnel
I moved into a rental flat and encountered a few issues soon after. I contacted the maintenance team and Krystal Boyde-Maynard swiftly responded to my several maintenance requests. She was very polite, informative and kept me updated. She handled communication with the landlord and coordinated with the contractors to carry out the repairs. Legend. Kudos to her. Keep up the excellent customer service
Hi MunyaradziI appreciate you finding some time to provide us with your feedback. I am pleased that Krystal responded promptly to your maintenance based queries and maintained effective communication with you until resolved. Steven BondManaging Director - Residential Lettings
5/5
TrustpilotDealing with the lettings department.
Hi Tammy, Thank you for your recent feedback. I was pleased to read that Charlie and Lauren in our lettings department at Upminster were able to assist you efficiently during your recent dealings with them. We all very much appreciate the 5-star rating and wish you well in your new home. Steven Bond Managing Director - Residential Lettings
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Tell us what you need and we'll put you in touch. Beresfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brentwood.
