Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotMaria sales team
Hi Maria Further to our conversation on the phone, I find the treatment from you very unprofessional.I have provided full information to you and your company with the details that the property is owned by a limited company.I am acting as a agent on the company’s behalf.You have my contact details and I have spoken to various people with no indication there was a problem with making a visit to the property for a valuation.I find this bizarre that your company with offices nearby to the property have caused such difficulties when three further agents have supplied the same information as you & also visited the property.
Terry · 27 March 2023
Agent replied · 10 June 2024
Hi Terry,Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed review of our files, it would appear the property is owned by another individual and there is no record of you as a third party, whom we can liaise with. We have a duty of care to our clients and would not be able to carry out an appointment for someone else, without prior authorisation from the legal owner. If the legal owner wishes to contact us directly, we would be more happy to take instructions. It concerns me that other agents may have acted without taking the same care and due diligence. Should you wish to discuss this matter further with me, please contact me at a.horsley@beresfords.co.uk.Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotVery friendly
Very friendly and did not take up too much time
Ngozi · 16 February 2026
Agent replied · 24 December 2024
Hi Ngozi
Thanks for providing your feedback. We all appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotCorrine, house inspection
Corrine came and done my house inspection today and it was a pleasure to meet her.Corrine was curtious, professional and talked through every aspect of the Inspection.Beresfords always gets top marks feom me.
Deb · 26 January 2023
Agent replied · 10 June 2024
Hi DebMany thanks for posting your recent positive comments regarding Corrine. I am pleased that you found her approach both courteous and professional. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotFriendly, courteous, and professional
Very satisfied indeed!Have been with them for some time and have no complaints.They are quick to respond, and are always friendly, courteous and professional - no more so than in one member of their team (Amy W) whose helpful and considerate approach marks her out as an ambassador for the company.
JH · 14 November 2024
Agent replied · 24 December 2024
Thank you for taking time out to post your recent review. I am pleased that you have been satisfied with the service provided to you by our lettings team in Billericay. I know that Amy in particular will be very grateful for your kind words. We look forward to continuing to working with you again in the future.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotJoe Wass
Joe was very helpful and made the whole renting of my property out really easy and straight forward.
Jessika · 22 February 2024
Agent replied · 10 June 2024
Hi Joe,Many thanks for taking the time to post your review. I was pleased to read that the process of renting your property has been straight forward and that Joe was helpful and provided you with a high level of service throughout. I know he will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service
We were really impressed with the service we received at Beresfords from Rob, Charlie and Ella. The team were professional, polite and so helpful. They supported us in finding a property suitable for us and they kept us informed along the process. The communication was brilliant. Charlie, Rob and Ella are a great team- thank you!
Naomi · 24 August 2024
Agent replied · 23 October 2024
Hi NaomiWe really appreciate you taking time out to provide your feedback and it’s great that our lettings team appear to have delivered in terms of the service provided. Everyone at our end is grateful for your kind words and 5* rating.Steven Bond Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotJames Annetts is very responsive and…
James Annetts is very responsive and friendly
Edward · 8 September 2024
Agent replied · 23 October 2024
Hi EdwardThanks for your positive feedback regarding James. I know he will be very grateful for your kind words.Steven Bond Managing DirectorResidential Lettings
★★★★★ 1/5
TrustpilotUncaring customer service
I signed a contract with Beresfords Shenfield to sell my home in Autumn 2023 (along with with my joint homeowner wife). The sale was then delayed because my wife developed health problems that required hospitalisation. Over the proceeding year - I found Beresfords to be uncaring, unsupportive and uncommunicative, in helping us progress our house sale. After having my complaints dismissed by the Beresfords regional director, I am now making a formal complaint to the Ombudsman and would not recommend using this uncaring Estate Agent.
Paul · 23 December 2024
★★★★★ 5/5
TrustpilotThe service we received was absolutely…
The service we received was absolutely great right from inception all through to the move. Lizzie was always ready to support us all the way and also very prompt at responding to emails and phone calls. Thank you so much.
Tao · 3 March 2022
Agent replied · 10 June 2024
Hi TaoThanks for posting your recent review. I was pleased to read that you were impressed with the service provided by our lettings team in Upminster. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent Service From Debby & The Team
Excellent Service From Debby & The TeamDebby the lettings manager at Beresford has excelled, her responsiveness and professionalism have been superb. I wouldn't hesitate to recommend Debby and the team. Thank you, your support and contribution is really appreciated
Katy · 13 March 2022
Agent replied · 10 June 2024
Hi KatyThank you so much for taking the time to post your recent review. I am pleased that our lettings team in Braintree delivered a professional service and made a positive impression on you. I know that Debby and her team will be very grateful for your kind words and 5-star rating.Steven Bond Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotRenting experience
This is our first time moving out to rent and Berefords have been so supportive and informative about the process. I am genuinely so happy with the service as they have done everything super fast and smooth. Thank you for all your hard work and making our experience very exciting.
Neha · 8 November 2024
Agent replied · 24 December 2024
Hi NehaThanks for your feedback and I am so pleased that you found our lettings team both informative and supportive throughout your first application for a tenancy. We all hope that you are very happy in your new home.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRylie was always one call/email away
Rylie was always one call/email away. Very helpful throughout the whole process. Well done and thank you!!
Milenkov · 13 February 2024
Agent replied · 10 June 2024
Hi Milenkov,So pleased that you were impressed with Rylie when she assisted you recently throughout the lettings process. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotJessica Reed at Beresfords - Superstar!
Jessica Reed at Beresfords Lettings/Property Management was proactive and kept me fully informed on the progress of a couple of overdue snagging items through to resolution. Happy tenant and landlord in good hands too.Great service - thank you!
Nimesh · 25 April 2022
Agent replied · 10 June 2024
Hi NimeshJust wanted to say thanks for taking time out to post your recent review regarding Jessica, our Property Manager. I was pleased to read your comments regarding her proactive approach to resolving any issue which arose.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotReally recommend Eleanor if you want…
Really recommend Eleanor if you want everything to be done professionally and quickly! Both Eleanor and Christine were lovely and made the process easy!
Poppi-Redd · 25 March 2025
★★★★★ 5/5
TrustpilotJames Annetts is an handsome…
James Annetts is an handsome hardworking staff that’s active in helping clients at all time. Good knowing him and Kris very helpful colleague.
Olayinka · 25 September 2023
Agent replied · 10 June 2024
Hi OlayinkaThank you for your positive review. I know James and the rest of the lettings team at Chelmsford will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotVery disappointed landlord
I am a portfolio landlord and used Beresfords in Brentwood to find and reference a tenant. I will not use them again. Their rental valuation for my house was top end. When I queried it they said the market was 'buoyant' and they were confident. I specified that I wanted a regular working family. A succession of prospects were put forward, some did not meet my criteria, some failed referencing. I brought another agent in who recommended a significantly lower valuation. Beresfords followed suit, lowering their valuation and immediately resulting in more interest. They put forward a 'couple' with a child who passed referencing. 2 days later the couple hadn't moved in and the male confided they were not living together and wanted to withdraw from the agreement, also citing an issue with the boiler. To cut a long story short a leaking pipe occurred the night the male decided to move his things in (he intended to occupy the house himself) causing a drama and him insisting on returning the keys and giving up the tenancy. Beresfords charged their full fee and refused any refund. I do not feel they fulfilled my requirements and that a partial refund was due. I feel their main concern was to maximise their fee.29.12.22 I note the response from Beresfords. The crux of my complaint is that I specified that I wanted a regular working family for my tenants. A couple with a young child were put forward but it emerged subsequently that they were not living together and therefore did not meet the agreed criteria. My view is that it was the nature of that relationship that was a major contributor to the failure of the tenancy. To date (end Dec 2022) I have still not received a formal response from Beresford's to my complaint.
Kevin · 29 December 2022
Agent replied · 10 June 2024
Mr. Dowling,I was naturally disappointed to read the comments contained within your review and wanted to investigate this matter further and reply personally. In our view, the circumstances which you have sited in your review do not reflect fully the accurate series of events. The tenants which we sourced to which you refer went through the same vigorous referencing as any other others would do and this is undertaken by an independent specialist. In this instance, the tenants concerned passed their referencing without issue. The only reason there was a problem was that shortly after collecting their keys and moving in, the tenants had a domestic dispute and subsequently split up. As a result, they were unable to remain in the property together. Unfortunately, this is not something any agent could have anticipated. Certainly, throughout their application for a tenancy they gave no indication that there was a problem between them. Unbeknown to us, you subsequently decided to accept a request from them directly to surrender their tenancy, collected the keys and informed them that the deposit which they lodged with us at the outset could be returned in full. In such instances the normal process would have been for the landlord to have consulted with their agent before taking such action. Therefore, in the circumstances although we fully respect your decision, I consider it harsh to suggest that our staff acted inappropriately. I am sorry that on this occasion we have a different view of things but felt we should have the opportunity to respond to your comments hence this reply.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotCharlie was very helpful.
Sawan · 5 October 2024
Agent replied · 23 October 2024
Hi SawanThank you so much for posting your review. I know that Charlie will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBrilliant service!
After working with Beresfords for some time now regarding lettings I am very pleased with the service they have provided.In particularly Lauren Wilson and Lynn Ray have been a pleasure to deal with! Regards,Roy Reeve
Ellie · 31 August 2022
Agent replied · 10 June 2024
Hi RoyI very much appreciate you taking the time to post your comments and was pleased to read that you have been working now for some time with our lettings team at Billericay. It is great that your experience has been consistently positive and I know that both Lauren and Lynn will be very grateful for your kind words.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotLovely Lettings Team
Jack Sparkes has really been amazing with helping us find the perfect rental. When our perfect place didn’t go through, he was so reassuring that he would work hard to find another one that suited us amazingly. His colleagues Debby and Joe have also been so friendly and helpful with the entire process. Thank you team!
There · 29 July 2024
Agent replied · 24 August 2024
Many thanks for your positive feedback following your recent dealings with Jack. I was pleased to read that he made a concerted effort to find you another suitable property after your first choice failed to proceed to a satisfactory completion. I know Jack will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotCannot fault their customer care
Cannot fault their customer care, from start to finish a really professional and efficient service. Many thanks to Gillian Cooper, Christine Sorrell, Abby Johnson MARLA and Kirsty for their help and coordination in finalising a letting.
Gary · 29 June 2022
Agent replied · 10 June 2024
Hi GaryMany thanks for the positive comments contained in your recent review. I am pleased that you were happy with the service extended to you by our lettings team based in Dunmow. I know that everyone at our end will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service from Beresfords
As a Landlord I am very happy with the service and attention to detail from Beresfords. They are friendly, approachable and go above and beyond. They are only always an email or call away. The whole team are great, but I would like to specifically mention Lauren Johnson. She is patient and always willing to provide helpful advice
Abid · 14 June 2024
Agent replied · 24 August 2024
Hi AbidThank you for taking the time to provide us with your feedback. I am pleased that as one of our landlords you have been happy with the service provided by our local lettings team. We place a lot of emphasis on maintaining effective communication with our clients on a consistent basis and I am pleased that this has been noted by you within your feedback. Many thanks for the business that you continue to provide to us which we will never take for granted.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHaving dealt with Beresfords for almost…
Having dealt with Beresfords for almost 3 years, I have nothing but praise for their professional approach, advice and general customer care - in particular Christopher Dutton who has been more than helpful throughout.
Sarah · 6 September 2022
Agent replied · 10 June 2024
Hi SarahThanks so much for taking the time to post your feedback. It was nice to read your comments and I am pleased that we have continued to deliver a consistently good service to you over the last 3 years. We are very grateful for the business that you continue to provide to us and for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotGreat Service and Support Throughout!
We were new to property letting. The team at Beresfords supported us through the whole process of preparing the property for letting (electrical inspections etc.), marketing, tenant selection and tenancy agreements.They also manage the property for us which takes all the stress away from us on a day to day basis.They are a very helpful, efficient and friendly team.We have just let a second property through them.
Chelmsford · 6 December 2023
Agent replied · 10 June 2024
Thank you so much for taking time out to provide your feedback. I am pleased your initial experience as a landlord using our fully managed service has been positive. I was also pleased to read that our staff have been friendly, helpful and efficient throughout the process and it's great news that we have now let a second property through you. We look forward to a long and successful business relationship and are very grateful for your continued custom.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotEfficient and helpful
I had a very positive experience with Beresfords. James and the team were incredibly helpful and ensured everything went smoothly.
Sarah · 10 November 2023
Agent replied · 10 June 2024
Hi SarahThank you so much for taking the time to provide us with your feedback. I am pleased that James and the rest of our lettings team in Chelmsford impressed you throughout your recent transaction, and that everything proceeded without issue.Steven BondManaging Director - Residential Lettings
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