Beresfords Brentwood reviews

Hi Ben Thank you for your recent review. It was pleasing to read that you have been impressed with the service you have received from our lettings team and it is great to know that you wouldn't hesitate to use us again. We all very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Thank you for providing us with your feedback. It was great to read that you have been consistently happy with the service you receive from our Company, after working with us for many years now, and we look forward to continuing working with you for many more years to come. We all very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Akhil Thank you so much for posting your review. I am pleased that our lettings team in Brentwood have been proactive in assisting you with your previous tenancy and have gone on to assist you in finding your next property to rent. We all very much appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi SteveThanks for your feedback and I am pleased that you were impressed with Rylie's approach. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Mahesh, Many thanks for taking the time to post your 5 star review and positive comments for the team at our office in Brentwood, and in particular Saffron. With many years of experience between them, the team are well equipped to deal with any issues that may arise during the process and will keep all parties regularly updated. We really appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi Sam So pleased that our lettings team in Brentwood were able to assist in finding you a suitable property to rent. We all really appreciate your 5-star rating and hope that you are happy in your new property. Steven Bond Managing Director - Residential Lettings

Hi Paul Thank you so much for your recent review. I am pleased that you were happy with the service you received from Lauren in our Property Inspections team, and that you felt you were kept fully informed of progress. I know she will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

HI LaurajThanks for your feedback. I am so pleased that Debby has impressed you during your recent dealings with our lettings department at Braintree. It's great that we have now managed to find you a suitable property and I hope you enjoy your time living there. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi LauraThanks for your feedback. I am pleased that James was quick to respond to your emails and telephone calls and was professional in his approach. I know that he will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Lauren, I was pleased to read that you were kept fully informed and updated throughout your recent dealings with us and we all appreciate your 5-star rating. We look forward to working with you again in the future. Steven Bond Managing Director - Residential Lettings

Hi DavidThank you so much for taking time out to provide us with your feedback. I was pleased to read your positive comments regarding the level of service provided to you by our lettings team at Brentwood, but specifically Eleanor. I know she always goes out of her way to assist her clients and I am pleased that she helped you find a suitable property to rent.Steven BondManaging Director - Residential Lettings

Hi Siobhan, Thank you for the great review for Jack who is based at our Shenfield office. Jack works hard to provide the best possible customer care and would have done everything within his power to help you secure your dream home, guiding and supporting throughout the process. He will really appreciate your 5 star award and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Glen Thank you for providing your recent feedback. I was pleased to read that you have been happy with the service you have received from Lauren with your tenancy renewals and licensing application. I know she will very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi SusanSo pleased that we were able to assist with taking over the management of your flat in an effective manner. This can always be tricky, but its great that our lettings team and Abby in particular have made it a little less stressful for you on this occasion.Steven BondManaging Director - Residential Lettings

Hi Nicky Thanks so much for providing us with your feedback. It is great to know you have been consistently happy with the service you receive from our lettings team in Brentwood. I know the team will be very grateful for your kind words and we look forward to continuing our working relationship with you in the months and years ahead. Steven Bond Managing Director - Residential Lettings

Hi Charlie,Trustpilot is not a site we currently subscribe to and I have been alerted to the review you have recently left. I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with our Branch Manager, I am assured your sale is being dealt with. Whilst we do appreciate there was a lapse initially with communication due to high call volumes, this is now in hand and your transaction is being progressed. With house sales currently taking an average of four months to go through, it is unlikely you will meet the stamp duty deadline, regardless of any delay thus far. Rest assured our Branch Manager will remain in close contact with you, but if you have any further concerns, please do not hesitate to contact me on a.horsley@beresfords.co.uk.Alison Horsley, Customer Services Manager

Hi Kara,Many thanks for your feedback. I was pleased to read that you have had a positive experience in your recent dealings with our Company and that Gabby explained everything to you and promptly dealt with any queries. Our aim is to take away from both landlords and tenants alike any potential stress associated with renting and it's great that in this instance our staff met all your expectations.Steven BondManaging Director - Residential Lettings

Hi JoThanks for your positive comments regarding Eleanor in our lettings department. I know she will be very grateful for your kind words, as we all are for the 5-star review.Steven BondManaging Director - Residential Lettings

Hi June, Thank you for taking the time to leave your 5 star award and kind recommendation, it is much appreciated. I am pleased to hear you found your experience with Stuart Walker and his sales team in Brentwood to be positive. The guys work really hard to ensure the moving process is as stress-free as possible and will look forward to assisting you again in the future. Alison Horsley, Customer Service Director

Hi Mike,Many thanks for taking the time to leave your review. I was pleased to read that on the whole, you have been pleased with the service provided to you. Unfortunately, there can sometimes be delays due to issues which are beyond our control, but I am glad that you have found Karen and her team to be helpful and informative throughout this process. I know they will will all be very grateful for your positive feedback. Steven BondManaging Director - Residential Lettings

Nicola I wanted to reply to your comments personally due to some of the serious accusations made within your recent review. You will be fully aware of the circumstances surrounding the problems which have been experienced with your tenancy. I am very sorry that certain issues have not been resolved as quickly as they should have been but it is clear from our own internal records that our Property Managers have tried to be very pro-active on your behalf in trying to secure a positive outcome. However unfortunately we simply cannot instruct contractors to undertake repairs until the landlord has received relevant quotations and provided us with the necessary authority to proceed. In this particular case despite our very best efforts the landlord concerned has not been forthcoming with the approval required. It is a very frustrating situation for both you and ourselves. Although I accept that you just want the issues resolved, you have been made aware why we have been unable to proceed and instruct contractors. Therefore I feel it a little unfair to blame us as our internal file notes (which cannot be edited or amended) clearly show the amount of work undertaken by our Property Managers to try and assist you. I simply do not accept that our staff have been ‘disrespectful’ and ‘manipulative’. We always try to do our very best for all our clients but sometimes when decisions are beyond our control, unfortunately it limits our ability to get issues resolved as quickly as some clients require. We are a professional letting agents who subscribe to the Property Ombudsmen’s Code of Conduct. Therefore if you genuinely believe that the level of service provided to you by our own staff has been as bad as you suggest in your review then I would advise writing to the Property Ombudsman and they will conduct a fully independent review. As part of their investigations they will request copies of our files and I am very confident that upon inspection they will clearly see the extent of work undertaken by our staff to try and assist with the related issues. Their details are shown below for your convenience. To conclude I once again apologise that you have felt the need to write such a review but hope that my comments provide a an explanation of our own companies position in this regard. Property Ombudsman Limited Milford House 43, 55 Milford Street Salisbury Wiltshire SP1 2BP P: 01722 333306 E: admin@tpos.co.uk Steven Bond Managing Director, Residential Lettings

Hi WazimThanks for your feedback and I am so pleased that our local lettings team in Chelmsford were both helpful and attentive throughout the process. It's great that you would recommend us to others and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Many thanks Eddy for your 5 star award and kind recommendation for Charlotte and Josh from our Upminster office. Both are focused on providing the best possible customer care and will do everything within their power to ensure the process is stress-free, guiding and supporting from the first point of contact. They will appreciate you sharing your experience and whilst you were not able to move forward on this occasion, I hope that we can be of further assistance in the future. Alison Horsley, Customer Service Director.