Trusted Agent profile · Brentwood

Beresfords Brentwood reviews

4.7

★★★★★ Excellent

1,100 reviews across 2 platforms

77-79 High Street, Brentwood, CM14 4RR, CM14 4RR

Part of Beresfords, see every office.

Beresfords's office in Brentwood, at 77-79 High Street, is rated 4.7 out of 5 across 1,100 reviews on two platforms, including 295 Google reviews rated 4.8.

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4.8 / 5

295

Reviews on Google

This office

Trustpilot logo

805

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Brentwood office, from every platform, shown as written. First names only.

5/5

Trustpilot

Fantastic experience

Fantastic experience. Very quick and efficient letting process. Responsive and very helpful answering any questions you have. Smoothest process I’ve had getting a flat :) . Amy was a great help and was very attentive and lovely. Christine was a great help too.

Precious · 28 March 2024

Agent replied · 30 October 2024

Hi PreciousThanks for taking the time to provide us with your feedback. I am so pleased that following your recent dealings with us your experience was very positive. We invest heavily in both training and development of our internal processes to ensure our clients' journey is as smooth and stress free as possible. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

They have been amazing

They have been amazing, there was a slight hiccup but Debby got it completely sorted and took all the stress away, couldn’t be more thankful

Sarah · 12 May 2026

Agent replied · 24 May 2026

Hi Sarah Thank you for posting your recent review. It was great to read that Debby in our lettings department at Braintree was able to assist you with your recent issues, making the whole process stress free for you. I know she will very much appreciate your kind words. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Rylie and Adam have been brilliant

Rylie and Adam were brilliant, both had professionalism and deep understanding of the local market and made the entire process seamless and stress-free. They went above and beyond to show properties that matched our needs and budget, offering valuable opinions and insights without any pressure.

Ryan · 19 January 2024

Agent replied · 30 October 2024

Hi Mr. Dobson,Thanks so much for your feedback. I am pleased the lettings team at Brentwood impressed you with their approach and demonstrated their extensive knowledge of the local lettings market. We are all very appreciative of your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Great experience with Beresfords

Our experience with Beresfords has been great, the team have given us lots of useful information with prompt responses and a welcoming approach. Thomas Enderby has been very helpful and has helped us through the process and was quick to assist us on any queries we had

Laurie'elle · 2 December 2023

Agent replied · 30 October 2024

Hi Laurie'elle,Thanks so much for providing your feedback. I was pleased to read of your positive experience, having dealt with our lettings department in Chelmsford recently. We are all very grateful for your kind words.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Katy was very helpful and supportive…

Katy was very helpful and supportive for our check out. Detailed the expected outcome in a clear and concise manner, and have already have check out documents.

David · 29 November 2024

Agent replied · 26 December 2024

Hi David,I am pleased that you were impressed with the way in which your check out was handled and that everything was provided to you in a clear and concise manner. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Eleanor in Brentwood 5stars

Eleanor in Brentwood is such a professional. Moving/renting is a stressfulprocess and she takes all the pressure out of it. She is responsive, proactive and brilliant communicator and I couldn’t recommend enough to work with her.

Aimee · 3 July 2024

Agent replied · 30 October 2024

Hi AimeeWe appreciate you finding some time to provide your feedback and I am pleased that following your recent dealings with our lettings department at Brentwood, but in particular Eleanor she was responsive, proactive and remained in regular contact throughout the process. I know Eleanor will be very grateful for your kind words as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Very happy with my whole experience…

Very happy with my whole experience today and leading up to the viewing, Tom and Chris were polite and welcoming to all my questions and left myself feeling very satisfied and excited for the next steps! Would highly recommend 👍🏼

Emily · 19 April 2024

Agent replied · 30 October 2024

Hi EmilyI just wanted to respond personally to your recent feedback following your dealings with our lettings department in Chelmsford. I am so pleased that you had a positive experience and that the team responded promptly to any queries that you raised. We are all very grateful for your kind words and it is great that you would recommend us to others.Steven BondManaging Director - Residential Lettings

5/5

Google

I have dealt with Ryan on a number of occasions and he is very professional and friendly. I really appreciate that he listens to my concerns and takes into account especially when taking photos of the propertly, making potentially stressful agent visits as comfortable as possible. Thanks Ryan!

Wakako · 25 October 2023

Agent replied · 24 October 2024

Hi Wakako, Many thanks for your positive feedback on your recent dealings with Ryan in our lettings department at Brentwood. It was great to read your comment and I am pleased that you found Ryan's approach friendly, considerate and professional. Steven Bond Managing Director - Residential Lettings

5/5

Google

Dealing with Beresfords has been a pleasure. In particular, Alex has been absolutely great. After speaking to her a few times, she understood exactly what we wanted and persevered until she found us our perfect home. She made the whole process really easy - from viewings to actually moving in. Couldn't recommend her enough! Thank you Alex and Beresfords! We look forward to dealing with you again in the future.PositiveResponsiveness, Quality, Professionalism

Samir · 25 October 2020

Agent replied · 24 October 2024

Thankyou for your lovely 5 star review for our Brentwood branch and for Alex. We know she will really appreciate your comments. We really appreciate you taking the time to share your experience with us and hope we can be of further assistance in the future. Alison Horsley, Customer Services Manager

5/5

Google

We’ve recently sold our property with Beresfords. From start to finish, they were professional, responsive, communicative and willing to go the extra mile. Their customer service is excellent and they guided us through the sale process, even when there were bumps in the road. I would recommend them without hesitation. Particular thanks to Stuart Walker who’s managed to sell the property in one day!PositiveResponsiveness, Quality, Professionalism, Value

Erika · 25 October 2021

Agent replied · 24 October 2024

Hi Erika, Many thanks for the great review for Stuart and his team at our office in Brentwood. With many years of experience, your property sale would have been in very safe hands, from the first point of contact through to exchange and completion. The team all work really hard to ensure the process is as stress-free as possible, keeping all parties updated throughout the transaction. They will really appreciate your 5 star award and kind comments. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

5/5

Trustpilot

Lauren Mobsby was very helpful to us…

Lauren Mobsby was very helpful to us with a rental renewal where she went above and beyond to negotiate a middle ground with the landlord

Martha · 13 December 2024

Agent replied · 26 December 2024

Hi MarthaThanks for your feedback. I am pleased that you were impressed with the assistance provided to you by Lauren during the negotiations to renew your current tenancy. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Calls always answered quickly and…

Calls always answered quickly and direct to the person you need to speak to. Also very knowledgeable and prepared to pass on best advice

Peter · 2 May 2026

Agent replied · 24 May 2026

Hi Peter Thank you for posting your recent review. It's great that you have found our staff to be helpful and knowledgeable during your recent dealings with our Brentwood lettings department. I know the whole team will very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

Adam went the extra mile, arranging for an electrician to fix faults when mine had let me down the day day before the new tenant was due to move in. Great service, Thank you!

Julian · 15 September 2025

5/5

Trustpilot

Jazmin has always provided us with…

Jazmin has always provided us with sufficient notice of any up and coming inspections and has always tried to accommodate alternative dates if required.

Nicholas · 1 May 2026

Agent replied · 24 May 2026

Hi Nicholas Thank you so much for providing us with your recent feedback. I was pleased to read that you have been consistently happy with the service you receive from Jazmin regarding inspections at your property. It is great to know you are provided with sufficient notice prior to her visit and that you find her to be professional throughout whilst attending your property. I know she will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

Superb service(s) provided by Beresfords; in particular our main contact 'Domani' who helped us chase down solicitors (when they simply weren't moving) - would have no hesitation recommending this agent - thanks All

Robert · 17 February 2026

Agent replied · 18 April 2026

Many thanks Robert for posting your 5 star award for Domani and the team based at our Brentwood office. They are proactive in their approach and will do all possible to ensure a sale goes through to exchange and completion, guiding and supporting whilst keeping all parties regularly updated. Your kind comments and recommendation are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Director.

4/5

Google

Both my partner and I would be happy to recommend Beresfords in Brentwood services for the sale and/or purchase of their property. Both Robert & Stuart were attentive, polite and kept us updated regularly, which came in handy, particularly as we had a longer journey than expected. Many thanks again to you both for seeing this through with us.

Andrea · 25 October 2022

Agent replied · 24 October 2024

Hi Andrea, Thank you for taking the time to post your 4 star review for Stuart and Robert who are based at our Brentwood office. You would have been in very safe hands as both are focused on providing the best possible customer care. They will guide support throughout the process, keeping all parties regularly updated. Your kind comments and recommendation are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

5/5

Trustpilot

Definitely recommend Adam and the team at Beresford

Arranged a viewing for a property with a gentleman named Adam from Beresford. Punctual and professional yet friendly and accommodating. I had the viewing and fell in love with the house. Adam started the referencing process straight away and was always available to come back to any questions or queries I had. Cannot recommend the company enough, especially Adam. Great service!

First · 6 August 2022

Agent replied · 30 October 2024

We really appreciate your positive feedback. I am pleased that you found Adam both punctual, professional, friendly and accommodating throughout your application process. I know he will be very grateful for your kind words and it's great that you are happy to recommend our Company to others.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

I had fantastic experience

Riley was fantastic. She was so professional should be around. She was exactly Riley was fantastic. She was so professional I viewed the property . She was excellent I recommend her to everyone thank you for your help

Ahmed · 4 May 2024

Agent replied · 30 October 2024

Hi AhmedI am pleased that you have had a positive experience when dealing with Riley recently. I know she will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Exceptional service

My experience with Beresfords letting agency has been nothing but exceptional. They have been super helpful from the start and guided us well throughout our move-in process. Communication was also superb. A special thanks to Christine who has been great.

Gloria · 22 March 2024

Agent replied · 30 October 2024

Hi GloriaThank you so much for your positive feedback. I am pleased that you have had a great experience when dealing with us recently and that our personnel remained in regular contact throughout. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Barbara has carried out an extremely…

Barbara has carried out an extremely thorough and detailed inspection at my property.

Peter · 14 July 2026

Agent replied · 30 October 2024

Hi Peter Thank you for providing us with your recent feedback. It was great to read that the inspection recently carried out at your property by Barbara from our Dunmow lettings office was thorough and that she provided you with a detailed report. I know she will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Amazing service

Amazing service - Aimee was seeing a neighbour and sper of the moment I asked for review of my property… no problem at all great service

Lee · 13 November 2024

Agent replied · 26 December 2024

Hi LeeThanks for your feedback and I am pleased that Amy went out of the way at short notice to meet your requirements.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Alice was Really friendly and helpful

Alice was Really friendly and helpful. It was no problem to contact her for any help or questions. She was happy to help us through out the letting process we couldn't ask for any more! Highly recommend.

Jason · 10 May 2024

Agent replied · 30 October 2024

HI JasonI appreciate you taking the time to provide us with your feedback following your recent dealings with Alice. It's great that she was able to assist you effectively throughout the lettings process and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Very excellent customer service

Very excellent customer service, ready to help and assists their clients. Especially Debbie who is very approachable and nice . Thank you very much for helping me to get my new apartment

Adam · 6 August 2024

Agent replied · 30 October 2024

Hi AdamMany thanks for your feedback. I am pleased that you found Debby approachable during your dealings with her and that she was effective in finding you a suitable apartment to rent.Steven BondManaging Director - Residential Lettings

5/5

Google

Beresford office in Brentwood is always co-operate with most of my requests. Also helps with any assistance required at the earliest. Thanks Hannah Grant and team.

Sreenath · 9 November 2024

Agent replied · 9 December 2024

Hi Sreenath Many thanks for taking the time to post your review. I was pleased to read that you have found our lettings team in Brentwood to be helpful and quick to respond to any queries or questions you may have. I know Hannah and the rest of team will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

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