Trusted Agent profile · Brentwood
★★★★★
806 reviews across 2 platforms
2 High Street, Brentwood, CM14 4AB, CM14 4AB
Bairstow Eves's office in Brentwood, at 2 High Street, is rated 3.2 out of 5 across 806 reviews on two platforms, including 182 Google reviews rated 4.8.
Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
5/5
TrustpilotWe have recently completed on a house…
We have recently completed on a house through Bairstow Eves, and have found them to be extremely helpful. We listed our property with Purple Bricks, and I must say, in the future we will always be using Bairstow. Claire and the team have been more than helpful, they have consistently helped us, advised us and supported us on our journey, even when we were hearing nothing from our own estate agents. Thank you to all!
1/5
TrustpilotBeware of using this agency - they're sneaky and will con you.
Beware of using this agency. Completely untrustworthy. We had a multi-agency agreement with this agency and had agreed the same commission rate as with the other two agencies. In person, they agreed to the same commission rate and then surreptitiously increased it in the contract. It's only at the end of the entire venture - which is long and dragged out in itself, given I had to coordinate the agent and give daily instructions to follow up with the buyer, you're faced with a surprise sum in the final invoice. Do not recommend!
5/5
Trustpilot5* service all the way
I can not thank the staff at Bairstow Eve's in Biggin Hill, in particular Caroline Price. Very professional and diligent, Caroline went the extra mile occasion after occasion. Always there to explain and keep me informed which was just what I needed when everything got a bit complicated and stressful. I have her to thank as she held my hand throughout the whole process and I would have faired far worse if it wasn't for her knowing her job and simply caring. She was instrumental in keeping the whole chain together as she ended up communicating with everyone throughout the whole chain (from top to bottom) from estate agents, conveyancing solicitors and individuals in the buying/selling chain, due to part of the chain being a private sale. If I ever look to move again, I know exactly who to turn to. Thank you, I can not recommend or sing your praises highly enough for all you have done.
5/5
GoogleBrilliant service from both Steven and Juliet , highly recommend nothing too much trouble excellent communication 5 star ! Used Steve , Juliet and Katie again September 2023 , would never go anywhere else all three of them were excellent , went above and beyond to get the job done Want a proffesional and reliable friendly service , go to these guys !!PositiveResponsiveness, Quality
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotIf I could give 0 stars I would
If I could give 0 stars I would. Bairstoweves is an absolute and utter disappointment to say the very least. We are students, looking for housing and now we do not have a place to live and will likely not find anywhere due to us cancelling many other viewings thinking we had a house. They pressured us for money to secure the property which they are not returning to us immediately despite initially giving the property to us. They then proceeded to tell us an hour after signing an agreement that they had already given it away. Definitely do not recommend for students especially.
1/5
Trustpilotcomplete incomepetence
Oh, where do I even begin with this glorious letting agency? If you're looking for a masterclass in ignoring customers, avoiding responsibility, and achieving absolutely nothing, then look no further! These guys are true professionals, professionals at not responding to emails, never answering phone calls, and generally doing less than the bare minimum. In fact, I think they’ve elevated “doing nothing” to an art form.Need something fixed? Good luck with that! Expecting a response to your tenth email or phone call? How adorable of you to think that would happen. They’ll take your money with the kind of enthusiasm you wish they showed for literally anything else, then proceed to vanish like Houdini.Recommending this agency? Only if you enjoy watching a slow-motion disaster unfold in real-time. If “complete incompetence” is your vibe, then these guys are your perfect match. Stay away, unless you want the full experience of banging your head against a wall while screaming into the void. Absolute shambles. Even one star is far too much for the customer service, or rather lack of it, they 'provide'. This is a joke! Stay away from this agency if you can. Even the complaint team (nicely called customer care team... lol) don't get the grip of what they are for.
5/5
GoogleI was very impressed with the service i received from the Brentwood branch, everyone was extremely friendly and helpful. A big thanks to Juliet for helping me every step of the way and doing more than any estate agent I've ever dealt with! highly recommended +++
Thank you Marcus for the 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Best wishes, Lucy.
5/5
GoogleWe’ve had such a positive experience with the team at Bairstow Eves. They are so lovely, helpful, professional and quick to respond. Juliet has been especially welcoming and supportive during our move. Highly recommend them!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAVOID AVOID AVOID Ockendon Branch
I wished i had looked on here before i used them to sell my flat. Avoid at all costs. There is a a number of lies that were told by the staff1). they told me they only offer a fixed fee, but then told my neighbour a few weeks later that they offer a percentage. Even when i asked for an explanation of this I never got a response. How can you expect someone to make an informed choice if you withhold information.2) I was told the purchaser was in a position to move quickly. I was informed by the staff that she purchaser had applied for her mortgage, then i was told they had problems with the computer system (for 3 weeks), then the rates had changed and they were arguing with the bank trying to get her the initial rates. This is complete nonsense as the rates are what they are and if you don't get the rate you want then you go else where. All in all the purchaser took 9 weeks to apply for a mortgage and when I had asked them to put the property back on the market they did not. Unfortunately as I had moved to another part of the country, i could not easily go back. Even the after sales lady for the estate agent for the property i was buying stated that Bairstow Eves did not know what they were doing, and what they were saying did not make sense. 3) I was told to pay for this package and you would get money back, which never happened. Then when i questioned this you only get it back if you use the country wide conveyancers However, this was not explained at the time, again withholding information. On top of that they charge you for pictures. They would not listen regarding the price i wanted the property to be listed at making an excuse it would get lost in the search. That is utter rubbish as i had paid for premium listing, and you can filter the results. They listed parts of the property wrong, and even though i contacted them it was never fully fixed. They are the reason estate agents are hated, and if i found my dream property and it was listed with bairstow eves i would leave it.
5/5
TrustpilotExcellent support and communication, Thank you
Claire is an excellent case manager and was able to chase my transaction with multiple other parties and I credit her with my completion date being two or more weeks sooner than it would have been without her.The whole team are really helpful and professional. Thank you to all of you. I didn't realise how important the team would be after the offer was accepted, but I'm so glad I chose you.
1/5
TrustpilotUnderhanded business practices and unbelievably poor customer service.
As a Landlord I signed up to Bairstoweve's "Full Management Service", their most expensive option. Thinking that it would obviously cover all the costs of managing the property for me. It did not.
5/5
GoogleThe best estate agent in town. We sold and purchased through the Brentwood branch and found the service excellent. The team is helpful and efficient in dealing with all questions and concerns. Paul was especially fantastic in keeping us informed and ensuring the chain remained in tact.
Really great to read another 5 star review for the Brentwood branch of Bairstow Eves Estate Agents. Thank you so much and congratulations on the sale and purchase of your property. Your comments will be passed on to the team. Kind regards, Sarah
5/5
TrustpilotGreat service from Kevin at Norbury branch
Kevin Velaj worked so hard for us with great advice, honest valuation and excellent communication.
5/5
TrustpilotVery happy with Purley Branch
The start of the process was excellent as Bella got my property on the market really quickly and I soon had viewings and accepted an offer. Unfortunately, the process then all went a bit wrong once it went to the solicitors. Frustration was mounting rapidly but the advice I was given from Bella and James was, in retrospect, absolutely right and I'm glad I stuck with it. They were instrumental in getting the problems resolved and the sale has now gone through. Later than hoped but I can now see that given the issues this really was as quick as it could have been so I'm very happy.
5/5
GoogleWe recently let out our property in Brentwood. We were looking for a reliable and an expert letting agency within Brentwood area going out to market the first time. Having gone through Bairstow I must say we got a very professional and thorough service end to end engaging initially with Steve for valuation, and later with Juliet & team for the viewings and letting agreement formalities. We couldn't have been more satisfied. Thank you and highly recommended!
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations
1/5
TrustpilotMy experience with this letting agency…
My experience with this letting agency was extremely disappointing.
1/5
TrustpilotNon existent communications or professionalism.
We initially contacted this estate agency through Rightmove for a property valuation, and they were quick to respond, which led us to book an appointment. After the call, we received several follow-up messages confirming the scheduled time, including one on the day of the appointment. Unfortunately, no one showed up.I called the Romford branch directly, but only reached an answering machine. I left my details, expecting a call back, but that never happened. I even followed up with an email and checked my junk mail just in case, but received no response.This experience was highly disappointing. The lack of communication and professionalism was frustrating, and I found them to be very unreliable. I would advise others to avoid this agency.
5/5
TrustpilotMs Sophie Buckthorpe
Ms. Sophie was so helpful throughout the process and she was so kind and supportive to clarify my small concerns promptly. Absolutely she is an asset for the company. Thank you so much for your support Sophie
1/5
TrustpilotDisappointing Move-Out Experience
My experience moving in was smooth, but I’d encourage anyone reading reviews to also consider what happens at the end of a tenancy.
5/5
GoogleA simply fantastic estate agency. They are persistent, hardworking and are determined to do the best they can for the customer. I highly recommend using them for selling, buying or letting!
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleGood professional service received from Steven Warner and his team. Juliet was really helpful with her assistance. I would highly recommend the letting division of the branch.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
Trustpilotput the phone down on me after hearing…
put the phone down on me after hearing my name. I assume its not the ideal name for a Tennant. unprofessional group of people, I'd rather be homeless
1/5
TrustpilotCorrupt Liars
Trying to buy a house. Lied continuously for a week that the seller hadn't got back to them, when I spoke to the seller, he told me they'd arranged new viewings. They never get back to you and seem very disorganised.They also try to sell you their own mortgage advisor and tell you that using them will give you an advantage.There is a reason their nickname is B*****d Thieves.
5/5
TrustpilotGreat service
My agent Eilish is really great. I can’t thank her enough for all her help. She is quick and responds to my emails. Im very grateful for her.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bairstow Eves's Brentwood office has 806 reviews across two platforms: 182 on Google, 624 on Trustpilot (across the whole business).
Bairstow Eves Brentwood Sales is rated 3.2 out of 5 across all 806 reviews, and 4.8 out of 5 on Google from 182 reviews.
Bairstow Eves Brentwood Sales, 2 High Street, Brentwood, CM14 4AB, CM14 4AB.
