Bairstow Eves Brentwood reviews

★★★★★ 1/5

Trustpilot

Purchasing a property

While in the process of purchasing a property i had my mortgage adviser and solicitor, but the agent pressured me into using their services by stating multiple times on the phone the seller would rather the buyer use their services. After the third time i was pressured into saying yes because in all the telephone conversations i was not getting anywhere until I said yes.The mistake I made was having all this conversation in a telephone conversation instead of emails. Their complaint department just threw the case under the bus because I had no evidence and their telephone conversations were not recorded.I avoid this company and their services.

Asif · 28 December 2023

★★★★★ 5/5

Google

I would highly recommend Bairstow Eves Brentwood and special thanks to Juliet for making sure that the process from the start was seamless.PositiveResponsiveness, Professionalism

Anjani · 16 June 2021

★★★★★ 5/5

Google

We had a good experience with the purchase of our new home with the Brentwood branch of Bairstow Eves . We always had a prompt response with any enquiries we had , as well as support dealing with solicitors and other individuals involved in our purchase . The purchase of a new property can often be stressful , we felt that Bairstow Eves Brentwood , was very understanding to our needs and was always professional. We would recommend them . Mr & Mrs Butler

Gemina · 17 June 2018

★★★★★ 5/5

Google

I would highly recommend Juliette & Ozlem at the Brentwood Bairstow Eves branch, the whole process from initial viewing to move in day was organised and efficient.

Michael · 16 June 2020

★★★★★ 3/5

Google

We didn’t particularly enjoy our buying experience with Bairstow Eves. Of the mortgage brokers, solicitors, surveyors and the estate agents involved, they (Bairstow Eves) were definitely the weakest link. The estate agent we dealt with in particular quite often waffled, loudly, a lot and rarely paused to listen; needing sharp interjections from our side to keep discussions on track. She didn’t at one point ask our buying situation and in doing so missed the opportunity to let the property we were moving from. On our first viewing with said agent, we were restricted from viewing the garden which would have shown one of the key issues with the rear of the property. Intentional? We'll never know. The sale went through eventually, so we can be grateful for that.

Luke · 17 June 2017

★★★★★ 5/5

Google

Wonderful, friendly service from the lettings team at the brentwood branch. Would absolutely recommend- special thanks to Steve, Juliet and Sally for going above and beyond during the process!

Holly · 17 June 2019

★★★★★ 5/5

Google

I cannot thank the team at Brentwood Bairstows enough for helping me through the sale of my property. The sale became quite complicated and difficult at the home stretch (excuse the punn) and without them I doubt the sale and our consequential purchase would have happened before Xmas, which was imperitive. I would highly recommend these Estate Agents and without a second thought. Nikki, Pilgrims Hatch, BrentwoodPositiveResponsiveness, Professionalism, Value

FindIt · 29 August 2021

★★★★★ 5/5

Google

I believe the whole team at Bairstow eves, Brentwood Branch are exceptionally responsive, hard working, informative and helpful to clients. Specially, Juliet and Steve, who have handled letting out several of our rental properties throughout Essex with care and attention to details. They always go an extra mile and beyond to resolve any issues. I, personally, can not recommend them enough to anyone selling or renting.PositiveResponsiveness, Quality, Professionalism, Value

Antonio · 29 August 2021

★★★★★ 5/5

Google

Our property was listed with another agent for around three months with no concrete interest so we signed up with Bairstow Eves. Within a month there was a firm offer on the table and we are hoping to complete soon. Paul, Donna and the rest of the team at the Brentwood branch have been really helpful throughout the process; from the initial listing through to the conveyancing stage, keeping us informed of progress every step of the way.

Shyam · 17 June 2018

★★★★★ 5/5

Trustpilot

Their auction method of selling is…

Their auction method of selling is impressive. Sold a property in approximately a month!

Tony · 20 March 2026

★★★★★ 5/5

Google

I worked very closely with Steven and Juliet in the Lettings department who were impeccably diligent, conscientious and caring. They advised me as to the best options to take for my property as a landlord and they did this purely out of wanting to get the best result for me as a customer. I would recommend anyone to use Bairstow Eves, Brentwood for any of your property arrangements.PositiveResponsiveness, Professionalism

Matthew · 16 June 2021

★★★★★ 1/5

Trustpilot

Spying on you asking personal information has non acting agents.

They call you without saying who they are spying and acting like it’s your estate agent selling your home that you have chosen. I’m positive they are breaking data protection has they impersonate another acting estate agents. It’s not until you say can you conform who you are when you’ll be surprised to see it’s a spying estate agent asking for personal confidential information from you. I’ve recorded the calls to send onto the ombudsman has it’s against regulations.

John · 26 October 2023

★★★★★ 5/5

Google

I have been using Bairstow as a letting agent for more than a year. Highly recommend to everyone. Especially thanks to Steve and Juliet.

Yan · 16 June 2020

★★★★★ 5/5

Trustpilot

As recent clients,we cannot speak…

As recent clients,we cannot speak highly enough regarding the service we have received from Witham Senior Executive Manager Nick Webb and his team.Nothing was too much trouble and the service received was always given with a friendly smile and advice when needed.

Colin · 9 November 2022

★★★★★ 5/5

Google

Thank you to Bairstow Eves for their professional, friendly attitude in finding me great tenants for my properties. They go above and beyond and I have complete faith in their judgement. All my dealings have been with Steve, Juliet and Katie they are great

Danniella · 18 December 2023

★★★★★ 5/5

Google

First class service from the team, but especially Paul who was such a help through the whole process. Always available to talk and extremely helpful. Would highly recommend!

Hannah · 17 June 2018

★★★★★ 5/5

Trustpilot

Bairstow Eves in Wanstead have been magnificent

Bairstow Eves in Wanstead have been fantastic in every respect in the process of letting our flat in the area recently. Elaine and Adam are always quick to respond to queries, helpful in explaining issues and clearly have a very keen instinct about prospective tenants. They know the area really well and are always available to help. I recommend this professional company .

Mr · 19 August 2024

★★★★★ 5/5

Trustpilot

Excellent service

I bought my new home through Bairstow Eves Hornchurch. I'm so grateful for all the help that Charlotte W and Lee D provided with the purchase. The communication from beginning to end was perfect not only with me but with the solicitors and all parties involved. The process felt much simpler and easier than it should have been for a house purchase but that's only because of all the work from Charlotte. I'm very happy with my new home.Thank you!

Amrit · 31 August 2023

★★★★★ 5/5

Trustpilot

Penelope was brilliant at what she…

Penelope was brilliant at what she does....kept us in the loop at all times - smoothed over the process - kept all parties informed and made sure everything went according to plan and as it should be. Excellent. As an investor working with many agents....if only they could all be like Penelope.

Asif · 22 April 2021

★★★★★ 1/5

Trustpilot

DO NOT USE! Awful service!

Terrible company and horrendous service. Hard to sell a house when the agent doesn't pitch up for viewings, has fake customers who don't pitch up for viewings either, doesn't return calls, terrible photos and asks for our own photos, bad write up, don't update the sales video with the new photos post makeovers, refuses to release the seller from a contract despite repeated requests due to terrible service and wants payment for doing nothing useful! Release MR Portman immediately so a proper agent can sell the house!

Nolene · 22 August 2023

★★★★★ 1/5

Trustpilot

Southgate Branch

Southgate Branch, if I could give zero stars I would. They did not even send anyone round to the house when a viewer was coming. I had to show them round. Sometimes they told the client they would meet outside our house at the agreed time but would not show up. I use to see people wandering up and down the street and had to go out and ask them in. We were even told off for turning up at the office to speak with them being told we should have booked an appointment. Hopeless!!

Ralph · 9 August 2023

★★★★★ 1/5

Trustpilot

Stratford Branch have been useless

Stratford Branch have been useless, very charming agent valued the property and got me signed up and then it all went south from there. It took them almost 2 weeks to list the property, incl. put the board up on the wrong house. After just one week and 2 viewings they tried to bully me into reducing the price - I was extremely offended by the language they used and had to complain. Since then radio silence - no wonder house prices are falling. Going to rent with Openrent or sell it later with Strike for free - at least if I have to discount the house it costs me nothing to sell it. This is my first experience of high street agents for a long time and hopefully my last ever.

WilliamP · 7 August 2023

★★★★★ 1/5

Trustpilot

Really bad

I have rented a property with Bairstow Eves and I have stayed there for nearly 3 years. When I left not only that it took them more than 2 months to release the deposit but they have retained half of the initial deposit for some things that was damaged before I have rented the property. I know that the new tenant has moved in next day after we moved out and the new tenant has clean the garden for which Bairstow eves have retain 120£ from my deposit. The garden was left in the same state that we have taken. I am not saying that it took them 4 months to repair a main door that I couldn’t lock and I had to sleep at night with the door unlocked with a 4 years old child. I have also repainted all the house and repaired the garage and front door on my expense while I have lived there. When I have asked about the invoices for the money that they will retain for what they are saying that has been repaired they find different excuses not to provide them. So be careful when you renting with them as you won’t get the deposit back.

Ana-Maria · 1 August 2023

★★★★★ 5/5

Trustpilot

Amazing team at the tamworth branch

Amazing team at the tamworth branch, I could not fault them, from the minute we looked around the house until the minute we picked the key's up and if you need a mortgage, countrywide mortgages within the branch is definitely the one to use suki is amazing and continued to support after we got out key's. Thank you

Nicola · 17 October 2024