Trusted Agent profile · Brentwood
★★★★★
834 reviews across 2 platforms
2 High Street, Brentwood, CM14 4AB
Bairstow Eves's office in Brentwood, at 2 High Street, is rated 3.3 out of 5 across 834 reviews on two platforms, including 237 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brentwood.
Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
1/5
TrustpilotMoved out of a rented property…
Moved out of a rented property 29/07/2024. Chased and chased for updates about my deposit being returned only to keep being informed we are awaiting details from the landlady. According to my tenancy agreement I should have been informed within 10 days of any ‘proposed’ deductions. 3 weeks on and no further forward. If I was in breech of the tenancy agreement they would be quick to act but when it’s the other side.. nothing!
1/5
GoogleDisgusted with the service, continuously contacted another contact instead of myself and changed two appointments without informing me. Now change my house valuation viewing a whole week later than originally planned without consulting myself, sat waiting at home for no one to show wasting my time.
Hi Jenna, we apologize for the inconvenience you experienced. We understand your frustration and would like to address this issue promptly. Please contact review@countrywide.co.uk to discuss this matter further. Thank you for bringing this to our attention. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotOne of worst letting agent
One of worst letting agent , they don’t have any ethics, they just need money 💰, worst customer service, we got a flat for rent in worst condition, they gave without cleaning, used toilet didn’t even flush , really shame on them, when we gave a complaint they didn’t even apologise, and flat is also worst condition, it needs to refurbish but gave for rent. Full of oily kitchen, got shocked after seeing bathroom. Owner will not pick calls, this letting agent will not take responsibility, but they signed on behalf of owner on the agreement. But surely I will not leave them, I’ll post in every forums.
1/5
TrustpilotAdvertised flat for sale with a alloted…
Advertised flat for sale with a alloted parking space, then to be told I could only park my car in a very small space tight up against a wall, the space was smaller than my car, I don’t have a big car. I made it quite clear to Bairstow Eves that I only considered the flat as it had parking, not alloted small smart car only parking! The lies continued with this firm and they just repeat themselves like parrots. It has cost me 2.5k in fees and I have to pull out so a chain of 4 people before me are also going to be effected, I was literally at contract stage, the stress is unbearable that I and others are now going to suffer. I do NOT recommend this company, their tactic is also to say to the seller while you are there, oh don’t forget you have a viewing later and 2 further ones booked in! This is pressure selling and more than likely lies. The management guy that runs the upkeep of the building told me that if I couldn’t park there that I should have my licence taken away, change your car to a smart car! His rudeness continued until I was left in tears, the agent just stood by and did nothing! Avoid this company, they talk the talk but never follow through.
5/5
TrustpilotSuperb communication and prompt…
Superb communication and prompt responses from Eilish. Dealt with my concern about a property that is managed by yourselves with care and empathy.Thank you Eilish.
5/5
GoogleElisha and the team were super efficient and helpful. Great service thank you!
Wonderful to read your 5* review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care
5/5
GoogleKatie it’s the best,very helpful and very friendly
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleI have recently taken up renting through Bairstow Eves, amazed by their excellent service. Appreciate they go through rigorous safety checks before letting which made me comfortable to move into the property. I have specifically interacted with Juliet Townsend, she was very nice and helped us go through the process smoothly.I would definitely recommend to others for a better experience.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI don’t just make reviews unless I have…
I don’t just make reviews unless I have to. But a family member has their house for sale with B&E. and quite frankly from what I keep hearing it’s not a very good service at all. I also did my own way of contacting as a perspective buyer. 5 times I made contact with the local branch and not once have made contact over the property I was enquiring about. It also concerns me that there is no main number to call them apart from the local branches which if they are not providing a good service it will be there word against yours over any complaints to head office. So they have eliminated anyway of taking an issue higher than the branch. Which you need to ask do you want sell or buy a house from this organisation ? Also my family member had their house reduced without any written confirmation of them taking this action. So it would appear they can do pretty much what they like in terms of when it suits them rather than what suits there customers.
5/5
TrustpilotThe customer service base on day to
The customer service base on day to when I received the house. It was the fastest letting so far and all thanks to Grace with her excellent communication and guidance during the whole process
5/5
GoogleBrilliant letting agent have rented with them for close to 4 years and they have just found my new property . Steve Warner ,Always been very polite and helpful , thanks for all your help
Thank you for your 5* review Madeleine. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleVery helpful and informative, great service every step of the way
Thank you for your kind words! We are thrilled to hear that we were able to provide helpful and informative service throughout your experience with us. It was a pleasure serving you! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAmazing service received from Juliet and her team with our house let. She certainly went above and beyond our expectations and always happy to help with her exceptional knowledge of letting. Would highly recommend.
Thank you for recognising Juliet with your 5* review! It is great to read that as a result of the service provided you would highly recommend our team. Kindest regards, Scott
5/5
GoogleI am completely satisfied with the service provided by Bairstow Eves they have promptly replied to all queries. Thank you Juliet!
Thanks for the lovely 5* review Juliet! We really appreciate your kind words! Graham, Customer Relations
1/5
TrustpilotTotal failure in Hucknall
Total failure. Rude and unprofessional staff. Very few viewing of the house. Promised communication failed to happen as the norm. Poor quality photographs of house and near illiterate description of house and garden. Agents appear to be in league with the one buyer to get a cut down price so the house could be rented out by them. If you want to sell a home in Hucknall try another agent.
1/5
TrustpilotVERY poor service
I have a buy to let property in Barking bought from and managed by the local Bairstow Eves office. I'm VERY unhappy with the service I receive from them. I pay a monthly service charge and yet get no service.Every month, the rent paid to Countrywide by Housing Benefit on my tenant's behalf goes astray. Every month it takes weeks of emails to trace the money despite my tenant sending a reference number. Housing Benefit have invited Countrwide to sign up to the landlord's portal so they know exactly when the rent is being paid. I have no idea whether Countrywide have signed up because neither they nor the Barking office respond to my emails. The January rent has not yet been paid to me. This is causing problems with mortgage payments, service charges etc. I'm certain my tenant is not the only person in receipt of Housing Benefit that Countrywide deal with and yet they seem to have no system for dealing with what is after all public money.When I tried to submit this on your feedback form, this is what I gotWe're sorry, but something went wrong.If you are the application owner check the logs for more information.
1/5
TrustpilotThis is the worst Estate agent
This is the worst agent, avoid them at all costs. They are a complete shambles, they charge through the nose, and really haven't got a clue.
5/5
TrustpilotIncredible estate agents
Tia, Clair and Jordon have been super helpful and found exactly what we were looking for to rent. They have been professional, communicative and responsive - Tia went above and beyond what you should expect from an estate agent and I’m very grateful for this team. Highly recommend Bairstow Eaves in Walthamstow
1/5
TrustpilotAbsolute worst estate agents
Absolute worst estate agents! Took our 6 months rent upfront told us we could move into the property only to be told 5 hours after we were due to get the keys that we weren’t allowed to have the property after all! We had paid for removals and were literally sitting outside the house only to be mucked about for the entire day. Very disappointing and if we could give them zero stars we would!
5/5
GoogleJuliet and Steve were really helpful during the whole renting process, from viewings to handling paper work. Great professionals to work with and highly recommended.PositiveResponsiveness, Professionalism
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
5/5
GoogleI couldn't be happier. The whole renting proccess was really smooth and Juliet was really helpful and answered alll my questions. I would definitely use them again in the future.
Thank you for your kind words and 5* review! Best wishes, Scott
5/5
GoogleDear Juliet, Thank you so much for helping us find our new rental home. We were blown away by your knowledge, talent and assistance for immigrants! and we couldn't be more pleased with how things turned out. We are incredibly grateful that we chose you. Best Regards, Werner Mynhardt Brentwood---
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI can’t recommend this agency enough, what a fantastic service they provide. Me, my wife and 18 month old have been viewing rental properties in brentwood for 3weeks through different agencies, all we have been met by is lies and time wasters and pushy agents who do not care about us and only care about getting a sale. Finally we came across a property with Bairstow eves, spoke to STEVEN WARNER on friday and made a booking for monday, and even though we didnt go with with the property we initially viewed on monday morning, STEVEN showed us a different property within 15 minutes at brunel house as he listened to our needs and now we have agreed and have a moving date. STEVEN is the most honest, patient and proffesional agent we have ever dealt with. We cannot thank you enough. We will definitely use STEVEN and the Bairstow eves team as our one stop agent for our future needs. THANK YOU ALL.
Thank you Erol for your wonderful and glowing 5* review of our local Bairstow Eves team. I will, of course, make sure your kind words are made known to the team and also their Regional Director. Kind regards, Scott
4/5
GoogleAbsolutely brilliant lettings team! Sally was wonderful and really helpful and Juliet worked like a Trojan to get everything arranged for us. I'm so glad we went through Bairstow Eves in Brentwood.
Thank you Kerry for your wonderfully kind words about your experience with our team at Bairstow Eves, Brentwood. Kind regards, Scott
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Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brentwood.
