Trusted Agent profile · Brentford
Verified
★★★★★
70 reviews from tenants · all 717 reviews
44 High Street, Brentford, TW8 0BB
70 reviews of Thorgills's Brentford office come from tenants, rated 4.8 out of 5 on average. We know the reviewer is one of the tenants when they told us, ticked it on the review form, or the review says so.
70 reviews from tenants, from every platform, shown as written. First names only.
5/5
View AgentsLeon is very reliable, friendly and professional agent. He knows what he is doing and is a very responsible person. Moving to my new home happened very smoothly and hassle free, thank to him. I wish him best of luck in his career as he is doing very well.
5/5
View AgentsFantastic customer service!
Really enjoyed working with Tomek! He was energetic & knowledgeable, and exceeded our expectations. He took us to view flats in an area we hadn't originally considered, but because he understood what we were looking for, he led us to the ideal new home for us. Highly recommend him!
5/5
View AgentsLeon Sood review
Leon is super polite and professional, and very knowledgeable about the properties we viewed and the surrounding areas. Really appreciate his time and effort in taking us on two rounds of viewing! Very personable and helpful, couldn't ask for a better agent to help us on our search.
1/5
View AgentsTypical estate agent wanting money for old hat (nothing)
It's worth considering using an estate agent with more appropriate fees. To renew our contract it costs £180, an extortionate fee in which virtually no work is done by Thorgills. To add insult they didn't even provide good service as they initially wrote my name as "Thomas Cook". I presume the agent was thinking about spending the £180 on a holiday.
Hello Tom, Thank you for your feedback. As you know, the charges for the renewal of a tenancy are clearly stated within the tenancy agreement you signed. There is significant work involved in the process of a renewal which includes re-lodging deposits, agreeing any new terms, producing new tenancy agreements and of course, the cost of a renewals consultant. I do however apologise for the error with your name, even award winning agents make mistakes sometimes. :)
5/5
View AgentsAmazing Service
Rachel has been taking care of the flat I am renting for last two months, she has been very consistent and easy to follow up with. She s very prompt and good at gettings things done. Looking forward to cooperate with her further. Thanks RK
5/5
View AgentsGreat service!
We've received outstanding service from all the staff who dealt with us. Andre was particularly helpful and accommodating in helping us secure our first rental property as a couple. Thank you for providing sound advice and meeting all our needs.
5/5
View AgentsAmazing Service
Andre was amazing! He was polite, courteous and on the ball. Remembering small details from our first meeting, made me feel that he was interested in me as a person, not just finding me somewhere to live. Outstanding gentleman
5/5
View AgentsMost helpful agent I've ever worked with.
Most of the letting agents I worked with, when I say I didn't really liked the property, instead of asking why they would say okay as if they didn't really want to help if they were not paid to do so. But with Andre it was completely different, he kept asking questions to understand what I really was looking for (which also made me realise what I'm really looking for). Every property he showed me was more suitable for me than the previous one. I'm pretty sure he could show me a lot of properties in a very short time with help of his colleagues, which tells me how good the branch is. Thanks a lot Andre, and next time I look for a property I'll make sure to talk to you and work with Thorgills first!
5/5
View AgentsProfessional, friendly, knowledgeable!
Tomek provided excellent service. He was prompt in answering our queries and showed us multiple properties that met our criteria. He was friendly and very knowledgeable. We would recommend working with him.
5/5
View AgentsGreat work!
Regan gave us first class service - always looking out for our best interest, Deakt with many different companies over the years and Regan's work ensured I will be using Thorgills again.
5/5
View AgentsProperty rent
I would definitely recommend Thorgills, particularly Leon, his attitude and commitment is great. He is very professional, helpful and great to deal with agent in all aspects of renting a property.
5/5
View AgentsOver and above
We would definitely recommend Leon Sood. We appreciated his professional, helpful and honest nature. Leon went over and above and gave us good advice.. Thank you, Merleesa and Yugan Govender
5/5
View AgentsTomek is kindest and most helpful agent you can imagine!
Tomek helped me to find the flat that was well-tailored for me and my fiancee. I would recommend his services to everyone looking for a flat in London!
5/5
View AgentsGood Service
Just a message to thank Rachel Flynn for her work ethnic to ensure my problems were sorted quickly and properly!! Thanks again for constant communication and effiency throughout
5/5
View AgentsExcellent Service
Excellent service. It was a very smooth and easy to move to my new property and to finish all the checks and papers required. I would like also to rate Ms Haffeeza Rasheed "six" stars if I can give more than five. She is professional , polite and so accurate and meticulous about replying her customer in the quickest way. She helped me so much in my move. All the team was amazing
5/5
View AgentsLeon is reliable and professional
Leon is a professional agent. He is really easy to work with. He understands the customer requirements and accordingly tries to help them.
5/5
View AgentsLeon is always extremely well turned out, professional, polite and knowledgeable. He understands exactly our requirements and is very efficient in his dealings
5/5
View AgentsLeon was very knowledgeable, helpful and friendly. Property viewing was an enjoyable experience. I would highly recommend Leon to anyone.
5/5
View AgentsRegan was very professional and helped me find a home quickly, He listed to my requirements and delivered.
5/5
View AgentsRegan McSweeney
Regan was very professional and helped me find a home the same day of my enquiry, thanks Regan!
5/5
View AgentsLeon is very polite and professional. He understands the customer requirements and accordingly tries to help them.
5/5
View AgentsUnexpected surprise
After 5 weeks of searching with so many different Estate Agents and so many different houses, we finally found the place that really match our needs. Unlike others,Thorgills knows to listen what we want and does not make us loose our time. Plus they explain everything very carefully, so that we understand all legal procedures. Im really happy and impressed with this Agency.
5/5
View AgentsExcellent service
Glad I was contacted by Andre Ribeiro for my property requirement. Andre has assisted me in understanding the locality better, guiding me with all the amenities. He was kind enough to drive me from and back to hotel. Showed me the same property two times. Has been very quick in getting back to me with any responses.. Was a thorough pleasure.
5/5
View AgentsExcellent Service
Fantastic group of people, very professional, efficient and easy going Thanks Rachel F.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
70 reviews from tenants, rated 4.8 out of 5 on average. For example, Imogene wrote: "Andy at Thorgills was excellent! From the moment we had a viewing til the moment we had finalised our offer for our new property. Andy was contactable at all ..."
The reviewer ticked it on the review form, the agent recorded it, or the review says so. Reviews that do not say are not counted here, so the real number is usually higher.
