Trusted Agent profile Β· Brentford
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508 reviews across 1 platform
44 High Street, Brentford, TW8 0BB
Gibbs Gillespie's office in Brentford, at 44 High Street, is rated 3.8 out of 5 across 508 reviews on 1 platform.
Every review we hold for the Brentford office, from every platform, shown as written. First names only.
1/5
TrustpilotWORST service for Rentals
WORST service for Rentals. Do not use .They claim to be professionals but thereβs no empathy towards tenants and nothing done swiftly. Communication is horrendous. Being such a big company surely they should have this nailed to the T. Letting handler keeps changing for whatever reason but never gets communicated to us. This is the Gibbs management team based in Uxbridge
5/5
TrustpilotGibbs Gillespie - the very best in the High Street
Sam Robbins has an excellent reputation for giving honest and reliable advice, which is based on his deep understanding of the local area and current market conditions. He never gives false hope by overvaluing and then disappointing. Rather, he helps you understand what is realistically achievable so that you can maximise the value of your home and make the move that you wish to, without hassle.
5/5
TrustpilotSale of our property
Excellent service with Gibbs from start to finish. All the office staff were fantastic especially Sinead and Jo. Dominic is such a great negotiator and worked really hard to complete the sale of our property in difficult times. Would highly recommend.
5/5
TrustpilotHarry was extremely professional
Harry was extremely professional. Understood our requirements from the first meeting and showed us the right properties of which we immediately bought one. Very patiently describes all the facts related to the property.Highly recommend Harry to anyone. J&V Bharadia
5/5
TrustpilotHarry Rai was very helpful.
Harry was very kind and helpful showing us the flats around Uxbridge. Itβs always nice to deal with a sales person that seems to want to sell you what youβre after rather than what they think you want. Harry was great!
5/5
TrustpilotKnowledgeable sales agents
Knowledgeable sales agents. Weβve recently met with Harry Rai who helped us with questions in regards to a property. Harry has also been very helpful with general questions which for first time buyers are life changing. Many thanks Harry!
2/5
TrustpilotIrritating and confusing systems.
As a tenant my only interaction with Gibbs Gillespie is the signing of annual contracts; the landlord deals with all day to day duties, including rent collection. This means that G-G need only offer the most basic of services on an average basis; they don't.They use a contractor who operates their document signing service on a policy dictated by G-G. This means a very quick reminder if you haven't dealt with the documents even if they are straightforward and well inside date parameters.I recently received two documents on separate emails on a Friday afternoon, I left these until Monday morning only to find four email reminders awaiting my attention. This is confusing and irritating and I was told it was "Gibbs Gillespie process" with no hint of an apology.
4/5
TrustpilotStarting from paper work
Starting from paper work, reliable and attentive, to all complaints π, they good. They need to make the property clean and conducive for the tenants.
5/5
TrustpilotHad a great experience with Gibbsβ¦
Had a great experience with Gibbs Gillespie, whose help and support through my purchase was invaluable. Many, many thanks.
Dear B Gordon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks Customer Care Team
5/5
TrustpilotAlways available
The purchase has gone really smoothly, aqib stepped in for grant at the vital point to get a deal done due to unforeseen circumstances. He portrayed him self deserving his new role. Overall itβs been a great experience and everyone including the sales team have been great.
Dear Bansi & Shriya Vakani,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHarry Rai is one of the best propertyβ¦
Harry Rai is one of the best property agents I have ever met. He is friendly, objective, and supportive. His honesty and transparency was very refreshing, we trust his opinion and we highly recommend him. Thank you. -Raveen.
1/5
TrustpilotTerrible!
It has been a few times the house, flat etc Δ± want to or attend to rent unfortunatelly comes with this agency. Ones when Δ± moved from Essex to pinner and the second time these days Δ± am looking to move another house. When some one looking for a house with this agency they need to know as far as Δ± contact them any time Δ± could not get a proper response or Δ± just get a non sufficiant reasons and cancellations with any homes. There are too many houses to let but the agent say none of them available. This mean non of them available only for me this mean because they did not like my name and Δ± am from somewhere else this is very clear. This is the second time o knock their door and get the same ridicilous result. Anyone from somewhere just do not attend them anyway they will find too many reasons not to let you a house or flat the landlords they are working with are seems like the same. This is my two big and clear times experiances with this agency. A few minutes ago in the phone he cancelled the viewing with the reason even he cannot explain clearly totally created.
5/5
TrustpilotChris and Kasia were very helpful andβ¦
Chris and Kasia were very helpful and patient through out of the process.Very friendly people.Thanks
1/5
TrustpilotDay robbery
I have lived in a house rented through Gibbs Gillespie and recently moved out. When we were in the house, most of the things was very professional and premium service. However when we moved out, we they were trying to take a lot of money from our deposit. We have received a bill for more than Β£300.00. the point is almost every dilapidation they mentioned was present even when we moved in. one funny example is we were billed for a beige shade, which was not there when we moved in. I had to send spent a lot of time to compare check in images and even with detailed images, they were refusing to agree that we were not responsible, I had to put images side to side to make them understand. I don't know how they have such kind of staff who cannot understand even simple comparison. after several back and forth emails, they brought down the bill to around Β£50. As I was tired of their email conversion, and did not have time for their non sense, We agreed them to deduct that money so at least we can get the rest of the money. They use a stupid third party company called Hinch property management. the staff who did the check out was, I would say a real stupid. He did not check the check photos or report and it seems He imagined a new build house and billed us for all the missing things which was not there even when we moved in. If you are going in, take photos of each millimetre, otherwise forgot your deposit.
5/5
TrustpilotDanny Caulfield was professional andβ¦
Danny Caulfield was professional and impressive throughout the selling process.
1/5
TrustpilotDo not ever use this estate agent toβ¦
Do not ever use this estate agent to let your property. They have different departments dealing with each aspect of your tenancy which means no one person knows anything about who is renting your house or any problems you may have as a landlord. They put in tenants that trashed my house requiring upwards of Β£5, 000 damage and simply did nothing to help. Now they have taken the same tenants and put them in another property . God help that landlord
5/5
TrustpilotThe agents were always in touch
The agents were always in touch, helpful and supportive throughout the process.
Dear Elizabeth Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks Customer Care Team
5/5
TrustpilotMatt was excellent and professional
Matt was excellent and professional. His action were fast and his comments were valuable.
5/5
TrustpilotExceeded my expectations - Not Once but TWICE
I am very happy to recommend the staff at Gibbs Gillespie, Stanmore. I have nothing but praise for James Sweet and Paula who worked so hard on our behalf to see through the sale to completion. James "sold" my Mother-in-law's maisonette five times before the sale went through. He never gave up and although the sale fell through a number of times eventually he found a purchaser who exchanged and completed. When it came to selling my own house, I had no hesitation in giving Gibbs Gillespie the opportunity to find a buyer. They were very professional, making appointments, bringing round prospective clients and agreeing a sale. Very many thanks. A satisfied customer.
4/5
TrustpilotEfficient and friendly
Dear Mr Baum We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
TrustpilotVery professional team
Anytime we call with a query staff is always very professional and polite. If they promised to call back they will. Person who evaluated our property knows the market very well. He was very calm , let us choose what we want, didnβt push like other agents do. The job was done very quickly.
5/5
TrustpilotExcellent, focused team
They did exactly what they said they would; sold my house for a good price and quickly. Great communications from all staff members. Everyone was very focused on the job in hand and got it done. Excellent job.
Dear Anne, we really appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during the sale of your house. If you have further needs or questions, please reach out!Best wished,Gibbs Gillespie Ruislip Manor
4/5
TrustpilotGG Ruislip
Sam Robbins (the branch manager of 172 Ruislip High Street) and his team were excellent on the whole who provided a great service. They took into account my situation, achieved the sale and when things were getting protracted they manager was able to step in and accelerate the process. I have dealt with quite a few estate agents and I wouldnβt recommend many but this branch despite some issues were able to work with me to achieve an exchange.
1/5
TrustpilotWORST COMPANY EVER
WORST COMPANY EVERThey do not listen to your requests, door has been broken for 1 year there are birds that poo all over the balcony and they did not warn us about it . rooms are nice and they have good houses but estate agent is very inconsiderate to customers .
Dear Hae,We are sorry to hear that you aren't happy with our service. Please confirm which office you have been dealing with and I will arrange for a member of the team to contact you.Kind regards,Jo
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gibbs Gillespie's Brentford office has 508 reviews across 1 platform: 508 on Trustpilot (across the whole business).
Gibbs Gillespie Brentford is rated 3.8 out of 5 across all 508 reviews.
Gibbs Gillespie Brentford, 44 High Street, Brentford, TW8 0BB.
