Gibbs Gillespie together with Thorgills Brentford reviews

★★★★★ 5/5

Trustpilot

Patient and caring

Aqib in the Stanmore office helped sell my elderly parents house, he was patient and caring at all times and helped make the process go as smoothly as possible. I have no hesitating in recommending his services for anyone trying to sell their house!

Lee-anne · 8 September 2025

★★★★★ 5/5

Google

Great service from Zoe! She was very helpful, answered all my questions, and made everything clear. Really appreciate her support.

Rahaf · 9 April 2026

★★★★★ 5/5

Trustpilot

A big shout out to Philip at the Stanmore branch

Philip was great from Stanmore branch - felt at ease and also felt confident with everything he mentioned to me. Looking forward to a great relationship with you guys there.

Jill · 23 May 2024

★★★★★ 5/5

Google

I rented with Thorgills for over a year and they were great! Incredibly responsive, understanding and informative. It's a shame that we've now moved but I will always remember them as the best agency I've been with. Andre Ribeiro was my contact at Thorgills and he is absolutely fantastic! Thank you Andre!!!PositiveResponsiveness, Quality, Professionalism, Value

Anita · 14 June 2022

★★★★★ 5/5

Google

Dushali was really helpful with my property search. Very friendly and professional. She was very informative with all the information I required.

Jason · 25 September 2024

★★★★★ 5/5

Trustpilot

Danielle Gennard from Ruislip Manor…

Danielle Gennard from Ruislip Manor branch is a real asset to Gibbs Gillespie. From beginning to end she remained professional and dedicated to help us complete our purchase. Her friendly and hard working manner helped us throughout the house buying process. It was a pleasure to deal with her. Thank you Danielle!

Beth · 23 August 2022

★★★★★ 1/5

Google

This company does not uphold its contractual obligations. My deposit was supposed to be returned within 10 days of the landlord’s confirmation, yet after four weeks, I’m still waiting. On top, their communication has been consistently poor and overly defensive, especially when they repeatedly failed to provide updates. I would not buy/rent another property through them again.

Daliya · 12 March 2025

★★★★★ 5/5

Google

I would like to give a shout out to Haffeeza Rasheed who has looked after my property in Brentford for nearly a year now. She has delt with many issues in a calm and very professional manner. Nothing is too much trouble and her response is always quick and efficient. Thank you Haffeeza!

Ann · 14 June 2022

★★★★★ 5/5

Google

Louis is really the best Property Manager we've ever dealt with. He's aware of all ongoing issues, really cares about you and deals with anything that comes up in a super quick and direct manner. We are very glad of having him!

Xavier · 14 June 2023

★★★★★ 5/5

Google

Alice and her team provided a fantastic service throughout the process. Alice was always calm, professional and proactive and responded to all of our queries immediately. We strongly recommend Thorgills to anyone who is looking to sell their property and look forward to reconnecting with them in the future.PositiveResponsiveness, Quality, Professionalism, Value

Sunil · 14 June 2022

★★★★★ 1/5

Trustpilot

We had our rent increased and stared…

We had our rent increased and stared from 2 of December 2022. This happened in November. The agency didn’t check the contract and they assumed I should have paid the increase from November. The contact states clearly December. So for 50£ they didn’t even bother to contact me first or email me or anything. They went straight to debt collectors. And because their mistake now my credit score it’s ruined. That for 50£ and because they are to lazy to pick up the damn phone and ask kindly, mr x you have paid 50£ less for rent, do we have any issues? Why is the reason? Can you pay or we will call debt collectors… we’re disappointed with them.

Eleanor · 12 November 2022

★★★★★ 5/5

Google

Thorgills were exceptionally helpful throughout our time with them. Alice particularly was outstanding at chasing people, responding to us and generally doing all that she could to help us along. We cannot recommend Thorgills enough, our only regret is that we did not choose them sooner. Thank you to Alice and the rest of team.PositiveResponsiveness, Quality, Professionalism, Value

Mrs · 14 June 2021

★★★★★ 4/5

Google

Responsive, professional and efficient to deal with. In particular Natasha has been very helpful and responsive during the initial tenant set up period, with all queries dealt with in a professional and expedient way. Kat as my contact for the tenancy has also been very helpful and all queries dealt with quickly and without fuss. Would recommend.PositiveResponsiveness, Professionalism

Nasir · 14 June 2021

★★★★★ 1/5

Trustpilot

Gibbs Gillespie is an agent that I…

Gibbs Gillespie is an agent that I would never like to use again and I would not recommend anyone to use them.Its already 2 months since my tenancy agreement has finished and check out inventory has been completed with very minor issues(& this is After 8 hrs of tenancy.. ).I keep asking my deposit back and they do not reply my emails,they do not return my calls and they still have not charged me for anything..really ridiculous and totally unprofessional..

Gerasimos · 12 June 2025

★★★★★ 5/5

Trustpilot

Outstanding!

David Hewinson and his team at the Uxbridge branch have been absolutely.brilliant from start to now. They have achieved in one week (getting our property under offer even before it was advertised) what the other estate agent could not do in twelve weeks. Well done David and your team! Their communication levels have been exceptional even whilst we were abroad on holiday. Can’t speak highly enough of David and his team.

Roz · 10 August 2023

★★★★★ 5/5

Google

Lots of people say renting out a property is difficult - not with Louis King as your property manager! Professional, efficient, and friendly, I'd highly recommend asking for him to be your property manager if renting through GG. Thank you Louis!

Priya · 14 June 2023

★★★★★ 5/5

Trustpilot

Esther is an asset

Esther in the accounts team is diligent, helpful and very understanding. Her attention to detail gave me confidence where others had failed. She is an asset!

HT · 10 September 2026

★★★★★ 5/5

Trustpilot

Absolutely superb service

We are absolutely delighted with the service we received from Danny and his team in your Pinner branch. From our first meeting all the way to completion we have continually received a polite professional service from all in the Pinner office.It's nice to know customer care and professionalism still exist !

Dani · 15 June 2022

★★★★★ 5/5

Trustpilot

Great service

Simeon, Danielle and the team were amazing from start to finish of selling my property.

Staci · 15 November 2024

★★★★★ 5/5

Google

I had block viewings with Jasmine, she was so patient and really helped me by answering all my questions. She was very informative and helpful. Even though I did not go for a property yet as I’m still looking. I just wanted to leave a review as I really enjoyed the viewings with her!

Jagjeet · 19 March 2025

★★★★★ 5/5

Google

Louis King is one of the best property managers I’ve ever dealt with and I’ve dealt with quite a few in my time. He is efficient, a brilliant communicator and nothing is ever too much of an ask for him.

Daniel · 14 June 2023

★★★★★ 5/5

Trustpilot

New tenancy for a rental property

Both Victoria and Joe were very helpful, friendly and professional in the way they helped find a new tenant for a rental property and assisted in the end of tenancy process also.

Neil · 22 May 2025

★★★★★ 4/5

Google

After what we believe to be misleading information we decided to cancel contract. Since this review we have had the pleasure of viewing some properties and Ryan has been exceptionally helpful. Overall I believe that there was the misunderstanding with one agent but now I believe that as an organisation very good. Apologies to the Directors.

Alnasir · 14 June 2021

★★★★★ 4/5

Google

Starting with Karam who took us around, the service started off. Thorgills was quick after that. Process seems to work fine & there is even a workaround to not delay the process. So thank you for your help through out the process. A special thank you to Natasha who responded to our queries & issues promptly.PositiveResponsiveness

Sandra · 14 June 2021