Trusted Agent profile · Brentford
★★★★★
516 reviews across 2 platforms
Unit 15, 8 Kew Bridge Road, Brentford, TW8 0FJ
Benham and Reeves Kew's office in Brentford, at Unit 15, is rated 4.6 out of 5 across 516 reviews on two platforms, including 136 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Benham and Reeves Kew hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brentford.
The Trusted Agent 2026 results for Benham and Reeves Kew, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Brentford office, from every platform, shown as written. First names only.
5/5
TrustpilotNick Hubbard
Very professional service being offered especially their prompt action to locate suitable tenant.
Hi Aga, thanks very much for your kind feedback and five star rating. Nick and all the Ealing lettings team are pleased to hear you've found the service professional. Thanks for trusting us with your property.- Emily, B&R
5/5
TrustpilotProfessional agency
Great experience, we were assisted by Di and Jade with utmost professionalism
Thank you Pietro, we're thrilled to hear you've had such a great experience with Di and Jade from our lettings team. - Emily, B&R
5/5
TrustpilotMy agent is Mr Di Gong
My agent is Mr. Di Gong
Thank you for sharing a five star rating here Cathleen, Di is very appreciative. - Emily, B&R
5/5
GoogleContinual great work from Lily
Thank you Andrew, Lily and all of the Kew lettings team were encouraged to see your kind words. Thanks also for the five star rating, it's really appreciated. - Emily, B&R
5/5
GoogleExcellent service from Lily and Sahib in Kew House assisting me with my client's relocation. Super efficient, professional swift and friendly.PositiveResponsiveness, Quality, Professionalism
Thanks Emma, we're really pleased to hear you had such a great experience with our lettings and property management team here at Kew Bridge, appreciate this feedback. best regards, Emily Taylor, B&R
1/5
GoogleAvoid at all costs. Ruined a new couple's dream for no good reason. But they always have an excuse. Go for a firm that cares.NegativeQuality, Professionalism, Value
Hi Amr, sorry to see your review here as I believe our branch manager already explained fully to you why the tenancy could not proceed. Our rigorous and in-depth referencing procedures are a legal requirement to protect tenants and landlords and we have no control over the outcomes. Kind regards, Emily Taylor, B&R Customer Services
5/5
GooglePleased with lettings service
Hi Shakuntala, thanks very much for sharing a five star rating here, our Kew lettings team are very pleased to see this. - Emily, B&R
1/5
TrustpilotWorst agents I have ever dealt with…
Worst agents I have ever dealt with !!!!!!! CHECK ALL THEIR BAD REVIEWSUtter lies and misleading info from two members of their staff, didn't follow GDPR procedures so I am worried what happens with my data, and when I spoke with their lettings director Mark what a utterly rude, belligerent man!!This is why the Government are banning letting fees from 01 June
5/5
TrustpilotTanya manages my property so well she…
Tanya manages my property so well she is great as dealing with difficult tenants and resolving situations.
Thank you for the five star rating shared here Hannah and also for telling us how happy you are with the way Tanya in our property management team manages your property. It can be a very stressful job so this feedback means alot - thank you.- Emily, B&R
1/5
TrustpilotIf you book a viewing the agent may not turn up
Book a viewing with an agent to view a property at Imperial Wharf.The agent cancel the viewing 15 min earlier our appointment and they didn't even apologise.Very unprofessional estate agency
Hi Max, we have joined Trustpilot recently and hope to respond as quickly as we can to reviews. Sorry you did not have a good experience on that occasion. Our negotiators do have mobile phones so I can only apologise on their behalf if they were late. Kind regards, Emily Taylor, B&R
5/5
TrustpilotGreat experience for property sale
Jeremy found a suitable buyer for our property in a difficult market after another estate agent didn't succeed. Definitely recommend.
Thanks very much for your feedback, we're thrilled to hear you had such a great selling experience with us and will be recommending us.best regards, Emily Taylor, B&R
5/5
GoogleI've had good service from B&R so far, particularly from George G, who's consistently tried to find workable solution to challenges we faced in the letting process.
Thanks for your kind feedback here and five star rating for our Kew Bridge branch, really glad George was able to assist you, he loves his job! Kind regards, Emily Taylor, B&R
5/5
GoogleHad no problems with Benham & Reeves Great service Professional people with no problems I’ve had in the pastPositiveProfessionalism
Thank you for your continued support of our Kew Bridge lettings and management teams, we really appreciate it and value your business. Many thanks, Emily Taylor, B&R
5/5
TrustpilotExcellent service
Excellent service. Edelyn Reynolds always give me very prompt response when I have any questions.
Thank you Xu, Edelyn and the Woolwich lettings team are pleased to hear you have had a great service experience. Thanks for rating us with five stars too.- Emily, B&R
1/5
GoogleUnprofessional. Refused letting last minute. Very disappointing. Even when agreed to pay the whole tenancy in advance . Avoid this agent.NegativeQuality, Professionalism, Value
Hi Amr, sorry to here of your lingering dissapointment as it was explained to you at the time why the transaction could not go through. All our processess are in place to protect tenants and landlords equally. Kind regards, Emily Taylor, B&R
5/5
TrustpilotThorough Professional …
Benham and Reeves is a thorough professional company, which took a great care of my needs. Sarah and Veronica have been very forthcoming and supportive all through out.
5/5
TrustpilotExcellent service and professional…
Excellent service and professional assistance and expertise from the team and specifically from Abbas Efir. Very helpful, enthusiastic and conscientious.
Thank you for reviewing our property management service as excellent - this is much appreciated by Abbas and the team. Kind regards, Emily Taylor, B&R
5/5
GoogleFrom viewing letting referencing to moving in everyone is fast and clear ! PerfectPositiveResponsiveness, Quality, Professionalism
Thanks very much for five star rating - our Kew Bridge lettings team are really pleased to know the moving process was a smooth one. best regards, Emily Taylor, B&R
5/5
TrustpilotEfficient property management team
Happy with Abbas and property management team's efficiency and service which is always prompt and helpful. Thank you
Thanks Sue, we are very glad to hear you are happy with your property manager and for the five star service rating. Much appreciated.Kind regards, Emily Taylor, B&R
5/5
TrustpilotExcellent service from Simon.
Excellent service from Simon.Definitely recommend
Thank you Lisa, great to hear you've had an excellent service from Simon at our Wapping lettings branch. We are happy to help anyone looking for a new home to rent, buy or sell.- Emily, B&R
5/5
GoogleVery helpful, friendly staff & professional!
Thanks Saba, we're very pleased to see your five star rating shared here and we're glad to know you found our lettings team friendly and professional too, thank you. - Emily, B&R
5/5
TrustpilotThe issue was dealt with professionally and nicely.
The person from Benham and Reeves, Kayleigh Weston, was exceptionally good to deal with; she was courteous, knowlegeable and helpful and sorted the issue.
4/5
Trustpilotthanks of all team,
thanks of all team,always available and kind
Thank you Paolo, we appreciate your lovely feedback shared here with the community.- Emily, B&R
5/5
GoogleRented a flat. Thank you so much for everything! Very efficient, professional, punctual and helpful. You are the best!
Dear Anna, Thank you for reviewing our Kew office. We’re glad to learn that you found the service to be efficient and professional. We wish you a successful tenancy. Kind regards, Emily Taylor, B&R Marketing
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Benham and Reeves Kew won Trusted Agent in The Trusted Agent 2026 awards.
