5/5
TrustpilotExcellent experience working with…
Excellent experience working with Winkworth. They went above and beyond for us. Highly recommend them.
Trusted Agent profile · Brent
Winkworth Kensal Rise & Queen's Park reviews in Brent
★★★★★
1,134 reviews across 2 platforms
Unit 2, Bridge House, Chamberlayne Road, Kensal Rise, London, NW10 3NR, Brent, NW10 3NR
Winkworth's office in Brent, at Unit 2, is rated 4.1 out of 5 across 1,134 reviews on two platforms, including 241 Google reviews rated 4.9.
Reviews
Every review we hold for the Brent office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleI have had a very good experience working with Winkworths, having bought, then sold, bought and then rented out as a landlord in the Kensal Rise/Queens Park area for years. I would like to mention Aaron Priscott in particular who has been one of the best agents I have ever worked with. Honest, accommodating, very fair to both parties whether you are a landlord or a tenant. Highly recommended!
5/5
TrustpilotI highly recommend Winkworth’s team
I highly recommend Winkworth’s teamFrom my own experience- friendly, available, efficient. Absolutely top notch service. Wouldn’t rent my property without them! 5*
Agent replied · 23 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotExcellent, Prompt Service
I rented my first property through Winkworth with my partner; we have always received very prompt and professional service whenever we have needed anything seen to in our flat. The staff are friendly and the system used for reporting maintenance is quick and easy. I would recommend Winkworth, and would definitely feel happy and secure using them again in future.
5/5
TrustpilotExcellent, Prompt Service
I rented my first property through Winkworth with my partner; we have always received very prompt and professional service whenever we have needed anything seen to in our flat. The staff are friendly and the system used for reporting maintenance is quick and easy. I would recommend Winkworth, and would definitely feel happy and secure using them again in future.
5/5
GoogleVery glad I used Winkworth to manage the letting of my house in Kensal Green. I live abroad now and Michael did a great job managing the property for me.
Agent replied · 26 October 2024
Thank you for the feedback Thomas. Kind Regards Aaron.
5/5
TrustpilotVery professional and supportive service
Very professional service in support of a sale. Good follow-up - progression and very happy with overall agency sales. I would recommend.
Agent replied · 23 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future!
5/5
TrustpilotThe staff go the extra mile
The staff have gone the extra mile to ensure the sale went ahead despite difficult admin demands from other parties and a perhaps overly verbose client (me!)
5/5
GoogleAaron, Shaun, Christine and the whole lettings team are total superstars who went above and beyond to solve our housing problem. I really can't recommend them strongly enough. Six stars would be about right. Bravo!
1/5
TrustpilotUseless
They managed more than one of my properties and rarely was I impressed with their service. More often than not I was gobsmacked at how useless they are.
Agent replied · 23 October 2024
Afternoon Blondie. We are obviously disappointed in the comments you have left together with the 1 start rating. All of the Winkworth offices are independently owned and operated. We are unable, from the details within your comments, to understand which office you dealt with and the specifics of your dissatisfaction. We have reached out to you to in order to gain more information however you have declined to provide this and without this we are unable to investigate your claims. May we ask that you email clientrelations@winkworth.co.uk if you wish us to look into your case. We would be more than happy to review your comments on a more detailed basis in order to resolve any ongoing problems that you feel you may have with a Winkworth office. We look forward to hearing from you.
4/5
TrustpilotEfficient and helpful.
They are really quick at solving problems and finding new ang good tenants. Aaron and Michael are always really helpful.
Agent replied · 23 October 2024
Thank you so much for your kind words!
5/5
GoogleChristine (in Operations) and Anton (in Lettings) have been fantastic and supportive - they've made everything easier and more reassuring during a difficult time, and it's obviously appreciated! Tenants can often be an afterthought with some agents, but we were looked after and the online processes/services they use have been helpful! Many thanks and best wishes to the entire team!
5/5
GoogleMichael Ferguson has continued to maintain a superior level of service throughout the year with customer service and integrity at the heart of his work. His ability to respond quickly and resolve issues, regardless of the problem, makes our renting experience so seamless. I am positive his reputation makes him an integral part of the team. Job well done Michael!
5/5
GoogleI was really impressed with the service I received. Gurdeep and Finlay gave me excellent advice and came up with a good marketing strategy. Within a week the property was under offer at the asking price to a cash buyer. We quickly proceeded to exchange contracts. They are very good team and the best agents in Queen's Park/ Kensal Rise in my opinion!
5/5
GoogleAn exceptional team with high standards of service. Everyone on the team were extremely professional, helpful and friendly. Highly recommended.
1/5
TrustpilotTo avoid.
After a one year tenancy we had one blind that needed replacing, of which they decided it was fair to charge £137 for a £26-£30 bedroom blind.For three lightbulbs £72. I don’t know what lightbulbs those are, but I don’t think you can pay £15 per lightbulb (3 to change in total).I am currently still waiting to receive my deposit, after 17 days.
1/5
TrustpilotThe worst company to deal with as a…
The worst company to deal with as a cash buyer. Incompetent and incapable of putting a deal together.
5/5
TrustpilotExceptional service from start to…
Exceptional service from start to finish. Natasha was a delight to deal with, very professional. Highly recommend!
5/5
GoogleAaron is great - easy to deal with and great communication. Highly recommend him.
1/5
TrustpilotWorst estate agency
Avoid at all costs..Bad customer service.Absolutely dishonest people. Adverts getting placed on the market and in about 30 minutes they are getting let out.. Time wasters....
Agent replied · 23 October 2024
Afternoon Daniel. We are obviously disappointed in the comments you have left together with the 1 start rating. All of the Winkworth offices are independently owned and operated. We are unable, from the details within your comments, to understand which office you dealt with and the specifics of your dissatisfaction. We have reached out to you to in order to gain more information however you have declined to provide this and without this we are unable to investigate your claims. May we ask that you email clientrelations@winkworth.co.uk if you wish us to look into your case. We would be more than happy to review your comments on a more detailed basis in order to resolve any ongoing problems that you feel you may have with a Winkworth office. We look forward to hearing from you.
5/5
TrustpilotGreat Experience
Marika at Winkworth was great help with our move and very responsive. Would definitely recommend.
Agent replied · 23 October 2024
Thank you for a great review, Charlie!
5/5
TrustpilotExcellent Service
Great service from Thomas throughout our sale. He worked tirelessly to get it over the line. Highly recommend
Agent replied · 23 October 2024
Thank you so much for your kind words, Ollie. We really appreciate you taking the time out to share your experience with us, and we agree, Thomas is truly a gem to have on our team! We look forward to working with you again in the future!
5/5
TrustpilotExcellent experience with Natasha
Excellent experience with Natasha, most helpful and sympathetic to my needs, I can highly recommend Winkworths.
5/5
TrustpilotSwati is an asset to Winkworth estate…
Swati is an asset to Winkworth estate agents
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
