Trusted Agent profile · Brent
★★★★★
1,105 reviews across 2 platforms
91 Salusbury Road, London, NW6 6NH, Brent, NW6 6NH
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Brent, at 91 Salusbury Road, is rated 4.3 out of 5 across 1,105 reviews on two platforms, including 274 Google reviews rated 4.8.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
5/5
GooglePiers and his team delivered and excellent service, from viewing to contracts. Thank you for helping us find and move into our new home, despite all the things that go wrong in the world!
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
TrustpilotThank you!
Marsh & Parsons (Wimbledon office) have been very accommodating and considerate since they took over from Andrew Scott Robertson. We have had some issues that obviously occur when renting, and our property manager, Nayara, has been incredibly responsive and helpful throughout our time living at the property. We look forward to continuing to rent with them in future.
Dear MS, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleTyanna Brandy was so helpful when assisting me on my search for a rental in Queens Park. She listened to my requirements and showed me properties that aligned with this. In addition she was so friendly and personable and made what can be a daunting experience super enjoyable. Ask for Tyanna if you are looking to rent with Marsh & Parsons!
Dear Amanda, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Lesley
4/5
TrustpilotQuickly got tenants in to the property and settled in to the apartment
Thanks to George Noel-Shore we've let our apartment twice quickly and at market rate. The listing process and viewings were very well organised. We also use Marsh & Parsons for management and have had prompt responses from Abdullah to our emails. The check-in with the tenants went smoothly and all the steps were carried out so they could settle in quickly. I believe the tenants have comfort knowing they can contact our property manager at any time should there be any issues and we will always work to resolve it as soon as possible.
Dear Brooke, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Lesley Alford, Customer Relations Team
5/5
GooglePiers was so professional and positive! He was a great help and so informative! Would recommend
5/5
GooglePaulina was really helpful with finding us a rental property! Would definitely recommend to anyone looking in the area
5/5
GoogleIkneet was very patient and helpful during my search for a flat over the past few weeks, making the process much easier! I really appreciated this and can highly recommend.
Dear Mieke, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
1/5
TrustpilotReporting them to the Ombudsman
My experience with this incompetent, shameless and unprofessional company has gone on for three years. A few examples:- They arranged for their contractor to carry out a window repair job (cost c. £10,000). The job was defective and carried out terribly (including installing some single glazing, which also happens to be illegal) and it has come to light two years later. When I complained, their excuse is that it's not their responsibility as it is a third party contractor and that the contractor has also ceased trading, but that it's also been too long. 2 years for windows costing £10k is NOT too long.It is also a lie that the contractors have gone out of business - I have checked Companies' House and they have simply opened a new company and dissolved the old one.- Marsh & Parsons' relationship with third party contractors, for whom they bare no responsibility is unprofessional. I was accidentally copied into emails between them, where the tone is overly friendly and the emails are full of kisses and smiley emojis. This is being reported to the Ombudsman and you can probably infer what that means about the overall nature of the relationship between Marsh & Parsons and their third party contractors.- They cannot be trusted with any quotes they obtain for works needed. For example, I was quoted £216 to tighten a loose doorhandle. Let this be your guide as to how overinflated the prices are for larger works.- Based on the fact I have had five property managers in three years (they all left the company), and each one weaker and less competent than the previous, make your own minds up as to what kind of place it is to work.- If you are in the unfortunate position where Marsh & Parsons are your property managers, I advise you not to accept any advice from them regarding repair works. There is no evidence that half of the work I had done was legally required, or even to make the tenants' lives easier. - Mid-term reports sent to me had text that was copied and pasted describing a different property. This became clear when I read references to rooms/features that do not exist in my property. When challenged, Marsh & Parsons said it was just an honest mistake. I paid a lot of money to have a property report done but hey, so what if they couldn't be bothered to complete it properly.- Did I mention that they charge 16% + VAT? I am completely at a loss as to what they in fact do for that money, other than making landlords' and tenants' lives a misery.There are many more issues with Marsh & Parsons, which I do not have time nor space to outline. The rest will be resolved through the legal route and the third party contractors are being reported to Trading Standards.
I am concerned to read your 1 star review. I am however unable to locate you on our database. If you could provide us with more information at customerrelations@marshandparsons.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotExcellent property management!
M&P provides great property management services. As a tenant, I felt that the property manager was accessible and attentive to things that needed fixing. The communication is clear and timely and they employ excellent third-party contractors to get the job done. Definitely would recommend a M&P managed property; Derbhla is a star property manager!The renewals negotiations team is another story as they obviously favor landlords and the outcomes can be unfair for tenants. They can for sure benefit from taking a page out of the M&P property management team's book on communication as well as on how to better their interpersonal skills working in a service industry.
Dear MR, We are really pleased to hear you enjoyed your experience with us and thank you for leaving a review. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleI had a great experience with Marsh & Parsons. Despite not finding our property with them in end, Piers arranged many properties for us and really catered to what we were looking for each time!
Dear Emily, We really appreciate you taking the time to leave such lovely comments about Piers. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
5/5
TrustpilotWeronika was extremely helpful and…
Weronika was extremely helpful and polite and dealt with my problem fast and efficiently. I was frustrated about a problem with a broken boiler in the flat M&P let for us and she was very professional and got on it straight away. I'm grateful for her taking the time to step in for a colleague who was off sick as I'm sure she had her own clients to be dealing with too!
Dear Frances, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGiven a quick notice, it was welcomed with quick kindness.
I’ve been given a quick notice, so obviously I started to panic, but I reached out to a de people and somebody gave me Charmaine’s contact details. She put me at ease and moved with such diligence and got me in touch with the right people. And she was funny, so that definitely didn’t hurt.
Dear Ellie, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Hayley
5/5
GoogleZamar was extremely helpful in answering all my questions. Such a well mannered & knowledgable individual.
5/5
TrustpilotElisabeth Ppasa - Amazing property manager !!
Elisabeth Ppasa has been my property manager for a while and previous to her I had a couple of others. She is by far the best one, very professional and courteous and friendly and always replies on time and always is there to lend a hand when I need help with something. I really hope that she remains as my property manager for as long as possible.
Dear Afshin, Thank you for taking the time to leave a lovely review regarding Elisabeth. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotMarsh & Parsons: Streatham Hill
My selling experience with Marsh & Parsons was excellent, largely due to Ashley. Once an offer was agreed early May, he made constant efforts to relay information back and forth, negotiated tricky aspects of a process that proved at times far from straightforward. But Ashley's professionalism always shone through: his tact and responsiveness played a crucial part in completing the sale, and I'm really grateful for all his hard work and dedication. A genuine 5 star experience thanks to him!
Dear David, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley
5/5
TrustpilotEdward is a superstar
Edward was consistently responsive and kept me updated on my request.
Dear Jodi, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Hayley
5/5
GoogleThe Marsh & Parsons team has been very helpful and professional throughout our ongoing property search. James Bruckner, in particular, has been reliable and attentive, making the process much smoother. We highly recommend his support and service.
Dear Angela, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
1/5
TrustpilotAbysmal service
Abysmal service. Took them 2 years to do the first inspection despite continuous chasing. The contractors they use for any work (MasterFix - google them) are terrible, expensive and also pretty useless. Theyve made the whole property rental process miserable and I cant wait to be done with them.To make it even worse, instead of addressing the issues and trying to fix it, they reported my original review for containing the name of the property manager who is beyond useless.
Hi Daniel, thank you for your feedback. We’re sorry to hear that your experience with Marsh & Parsons has not met your expectations. Please may we ask that you send more details to our Customer Service Team at customerservice@marshandparsons.co.uk so that we can investigate this matter further. Kind regards, Marsh & Parsons.
5/5
GooglePaulina Wilk has shown me a few properties in the area of Queen's Park and I enjoyed working with her. She is very professional and efficient: she is aware of my criteria and will only show me properties that she knows I will like . I think she is a great agent .
Dear Camille, Thank you for your kind comments regarding Paulina Wilk and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
GooglePiers was really helpful. Very professional and efficient throughout. Great communication and a genuinely positive experience. Thank you for your help :)
Dear Emily, Thank you for your kind comments regarding Piers and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Hayley
5/5
GoogleJames from Marsh & Parsons Queen's Park branch was quick to respond, made the letting process smooth and straightforward, and was always helpful with any questions I had. Great service throughout. I would highly recommend!
Dear Greg, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
TrustpilotBrilliant Client Service
I've been renting out a single property for some time but I'm not a professional landlord. Recently I needed help working through the finances. Aklima (my Client Accountant) patiently walked me through everything and then generated all the documents I needed, on the spot. Everything was understood and in my inbox in a couple of minutes. What could have taken hours took a 2-minute call. Could not be happier!!!
Dear Jenico, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford Customer Relations Team
5/5
TrustpilotDebbie has been an amazing agent for…
Debbie has been an amazing agent for us.
Dear Pankaj, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asha
5/5
GoogleKylan took us speedily through our recent property purchase. Very professional throughout, and we managed to get everything over the line in under 6 weeks - from offer to completion.
Dear Jack, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
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