Trusted Agent profile · Brent
★★★★★
1,105 reviews across 2 platforms
91 Salusbury Road, London, NW6 6NH, Brent, NW6 6NH
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Brent, at 91 Salusbury Road, is rated 4.3 out of 5 across 1,105 reviews on two platforms, including 274 Google reviews rated 4.8.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
5/5
GoogleIkneet was very attentive to my needs and made sure I had everything I wanted from a home. I was reaching wits end and worrying that I would never find somewhere I wanted to live, but Ikneet went above and beyond to find me just the place! 5 stars for top service!
5/5
TrustpilotExcellent communication and build good relationships
M&P have always demonstrated excellent communication and as a landlord have been with them for many years. Most recently, Jordann has been particularly efficient and listened to my wishes and wants, suggesting an appropriate way forward and taking prompt and agreed action. This is fundamental when maintaining positive relationships between tenant and landlord, especially if there is a small hiccup along the way, which inevitably there will be!
Dear Lorraine, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAvoid if you value your sanity
Whether those responsible for property management at this company are comically incompetent or inhumanly cruel is anybody's guess. They have absolutely no regard for their contractual responsibilities, their tenants' safety, nor the state of their clients' properties. If you're a landlord who values their property stay well clear. If you're a prospective tenant who enjoys basic amenities such as running water and working electricity, avoid Mars and Parson's like the plague.
Dear Matt, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Hayley, Customer Relations
5/5
TrustpilotWorking with estate agent Debbie Lewis for my rental flat
I've liaised with Debbie Lewis for the past five years and have only had a really good experience. Always quick to respond and with a thorough approach to anything that needs sorting in the flat.
Dear Liz, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
TrustpilotResponsive
Been a tenant for a few years now and the team is responsive and helpful in tackling any issues or queries - as well as open to feedback. Charlie recently helped me with a leakage issue swiftly and has been friendly and helpful in communicating
Dear Savan, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotKyrsten went above and beyond to help.
Kyrsten went above and beyond to help me. I needed some urgent help for a legal matter and required relevant documents. Kyrsten not only found the appropriate files in no time, but also managed to find some versions that I imaged would not be available. Overall, extremely satisfied by how quickly and efficiently all of this was done.
Dear Spyros, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Kyrsten, and hope we can help again in the future. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotWe’ve had a good experience with Marsh…
We’ve had a good experience with Marsh and Parsons. Thanks to Debbie Lewis for managing the property for us.
5/5
TrustpilotElisabeth Ppasa, outstanding M&P Manager
Elisabeth Ppasa is an outstanding property manager. We have worked with her both as landlords and tenants. She is extremely professional, highly dedicated, always responsive and takes ownership of any issue that arises, no matter how complicated. In short, tenants and landlords alike can be confident they are in a safe pair of hands with her. A rare commodity in the property management space.
Dear Tsegaye, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotPlease to deal with
Special mention to Phoebe Negueroles - she is very quick to deal with any queries and questions we may have, and puts us as tenants at ease - which is all we could really ask for.For someone who asks a lot of questions, it's really lovely to have a managing agent that takes action.So thank you Phoebe, people like you give Marsh and Parsons its good name.
Dear Charl, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotI rent my flat out with Marsh and…
I rent my flat out with Marsh and Parsons and they are so professional to deal with. They give a very good service which is a real peace of mind.
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleRachel has been a total star with the rental of my flat. Couldn’t ask for better service. When I was let down at the 11th hour by my cleaning company she was able to arrange a replacement service for the following day. Very impressive , highly recommended. Thank you!
5/5
TrustpilotAsh Hutchings Review
Ash Hutchings from the Head Branch of M&P was super helpful in a Change of Occupancy process I was doing. There were many delays in the process for various different reasons and Ash made it his mission to keep the process moving quickly, understanding my frustrations and doing everything he could to make the situation as easy as it could be. Thanks so much Ash!
Dear Jane, Thank you for taking the time to leave a lovely review regarding Ash. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotEdward is very helpful and…
Edward is very helpful and warm-hearted. By the way, he is a very handsome young man as well.
5/5
TrustpilotEllie was amazing
Ellie was super super helpful and explained everything in a very ‘user friendly’ way. She was great to deal with and I couldn’t recommend her more. She was very calming and reassuring and advised me of all the options without trying to push me in to anything. I found her extremely honest & helpful. Eryk was also helpful.
Dear Zsa Zsa, Thank you for taking the time to leave a lovely review regarding Ellie. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGiles Grainger - the property manager that you want!
Have been working with Giles Grainger on my rental property. Had plumbing issues for over a year and due to the multiple change of property managers, the issue fell into a blackhole and cost me money!! This all changed when Giles took over. He had laser focus on the issue, prioritised the matter and got the problem fixed. This is what you need from a property manager - THANK YOU Giles.
5/5
GoogleLooking for a flat to rent in Queens Park with Tyanna Brandy was a breeze to say the least! She is so knowledgeable on the local area and took into account all of my requirements when taking me on a tour. Highly recommend her to anyone looking in the area!
Dear Shady, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Lesley
5/5
TrustpilotThank you to our Property Manager
Thank you to our Property Manager, Abdullah Leghari, for his consistent care of our property, and consideration for our tenants. We have had many maintenance issues, due to other flats in the building. Dealing with the Building Management and Insurance Company was a slow and frustrating process. We would like to acknowledge Abdullah for his role in resolving these problems.
Dear Karen, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotBest Property Manager!
From the first day we arrived at our apartment on the coldest day of the year and no heating, our Property Manager Abdullah Leghari has been fantastic in helping us. He’s professional, experienced, polite and ever ready to assist. No issue or question is too big or small for him to solve, and he’s a lightning fast ninja in his replies. Thanks, Abdullah!
Dear SU Khoo, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotSabina was extremely helpful and…
Sabina was extremely helpful and efficient in assisting my flatmates and I making the end of tenancy process as smooth and possible. She replied to all our queries promply and professionally and also provided a quote for the end-of-tenecy professional cleaning and arranged it for us.
Dear Lara, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
GoogleHad an excellent experience with Piers who quickly found a perfect property for us! He has been prompt, professional and so easy to work with
Dear Jess, Thank you for your kind comments regarding Thea and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
GoogleI actually came across Ikneet while I was searching for a rental, and I’m so glad I did. She was amazing throughout the entire process and made everything feel so easy and stress free. She was always quick to respond!! super helpful and really took the time to help me find the right place. I honestly couldn’t recommend her enough
Dear Arora, Thank you for taking the time to leave a wonderful 5 star Google review. Ikneet will be thrilled to read your kind comments. Kind regards, Hayley
5/5
TrustpilotGreat service from the Marsh & Parsons…
Great service from the Marsh & Parsons team, especially grateful to our property manager, Debbie Lewis - she is always responsive and supportive.
Dear Taras, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
1/5
TrustpilotMisleading and try and catch you in a…
Misleading and try and catch you in a trap with a holding deposit, very unprofessional communication and as soon as a problem arise they stop answering once they have taken your money.
Dear Bill, I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you.. Kind regards, Hayley, Customer Relations
5/5
GoogleExcellent service from Zamar . He was professional, approachable, and very efficient throughout the entire process. Zamar was especially helpful, making sure everything was clearly explained and handled quickly.
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