1/5
Viewed a rental property
Viewed a rental property. I wanted to proceed but then told they wanted to collect more interest and no communication whatsoever.
Trusted Agent profile
★★★★★
747 reviews across 2 platforms
292 Preston Road, Harrow, HA3 0QA, Brent, HA3 0QA
Hunters's Brent office at 292 Preston Road is rated 2.8 out of 5 across 747 reviews on two platforms, including 205 Google reviews rated 4.3.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
1/5
Viewed a rental property
Viewed a rental property. I wanted to proceed but then told they wanted to collect more interest and no communication whatsoever.
5/5
I recently sold 3 houses with Hunters…
I recently sold 3 houses with Hunters in Gateshead and I have to say Hunters did a job a great job for me. A couple of the sales were not straight forward but they managed to get the sales over the line and and showed great worth ethic and professionalism. Rob is always on the other side of the phone going the extra mile to help out. They also managed my rentals and did an amazing job finding me great tenants. I have no doubt in recommending their services to anyone looking to buy sell or rent property in Gateshead and around. Anthony Jowers
5/5
Sam Rasul is an amazing estate agent. I rented my flat out in 24 hour and achieved maximum rent. Tenant paid 2 years rent in advance. HIGHLY RECOMMEND
Thank you so much for your kind words! We really appreciate your positive review and it was great to have you as a customer.
5/5
I have known Hunters' preston road office team for several years and have gotten excellent service over the years: good respons phone calls and good behaviour with their clients where needed. I certainly recommend them as a professional and best estate agent in the area. And say thank you very much for everything. And one special thanks of my landlord fransece Thanks Faizullah Noori
5/5
I am a landlord in the local area and Sam Rasul and Neron Vivian have been nothing but professional and respectful from the moment I first met them. They are gracious when things don't go their way and are not too pushy or too laid back and have got just the right balance. They listened to the type of tenants I wanted together with the rental I was after and have delivered. They are super helpful and provided me with a personalised service which I really appreciate. Thank you both and to all the team at Hunters Preston Road.
I shall inform the boys of your kind words! They will be delighted!
5/5
5 stars agency sam is the best agent ever Very helpful and so professional in his work I recomanded Sam is the right person to find a best property for you Thanks so much sam for your help is ben grateful to meet you
Thank you Maria. We are glad you moved in to the flat. I must say I agree is the best !
1/5
I would give zero it i could
I would give zero it i could. In disrepair for two years. Dont know were to start. Electics, mould, guttering, blocked toilets, firealarms. Dog poo on the floor when moving in. Overgrown ivy on the walls etc etc. im begging you dont rent from them. Fail to attend apointments etc
5/5
I have recently purchased a property through Neron Vivian at Hunters. Neron has been extremely helpful from day 1 of getting the sale agreed. Throughout the process he has been on top of everything and very informative. Good communication & professional attitude from him. As an Agent myself I understand how important this is & i must say Neron has provided exceptional service.
5/5
Hello, I can say that Sam and team did a very good job on finding my first home in UK and especially in wembley. Sam and team were quick in response and are active to answer your queries. Appreciate their work. Thank you!!
Thanks Roshan Hope you have a wonderful and happy stay in London. Regards and best wishes, Hari Patel and Team Hunters Preston Road Harrow & Wembley
5/5
I would highly recommend this Estate…
I would highly recommend this Estate Agent who helped us sell our flat. We all knew how difficult and hard to sell a flat now adays, let alone is a high rise building. I would personally recommend Jabjeet one of the estate agent who assist us sell our flat. who is a very professional, responsive and attentive to details. His skills and hard working & enthusiastic attitude helped us find a buyer and deliver what we are expecting and more. I highly recommend him as a Estate Agent who is focus to meet the clients expectations and within the time frame deadline. He is driven and passionate to his profession. And what we like about him is he communicate and respond to us asap, He guide us along the way of the process of selling our property. Thank you Hunter Agent for your support through out the process. And thanks for sending us Jabjeet as our Agent, he is truly a great asset to your company. We are super happy with his service.Mr & Mrs. Reyes & Family
1/5
Not professional
What to say, utterly unprofessional estate agent. Some properties are for sale in ivyhouse road that we like to view, seen it in Zoopla. And was told that property is sold couple of weeks ago, off hand. I am sure as an agent they have access to the account and very easy to put it STC, rather than making people running around.
5/5
Sam is truly an outstanding real estate agent! I was genuinely impressed with his expertise, professionalism, and dedication. He helped me find the perfect property and effortlessly handled all challenges along the way. Without a doubt, I wholeheartedly endorse Sam to every discerning individual seeking a real estate professional who knows the industry inside out. Thank you, Sam, for a great experience!
5/5
Fantastic efficient friendly service
I have just recently moved out of a property that Hunters in Baldock were managing I can’t believe in the difficult times with the pandemic how absolutely professional and efficient they have been. Both Claire and Chloe were brilliant. Supported me through the exit all the way, made sure the deposit was quickly paid back quickly and fairly, at no point did I feel money was being held unnecessarily.I would definitely recommend them to anyone thinking of letting their home
5/5
Amazing - Wembley Park branch (Agent Sam)
My experience with this letting agent is absolutely amazing. Dealt with the Wembley branch. The agent who helped me was Sam! He was a life-saver in my long search for a place to live. He was understanding, professional, helpful and friendly. He found me a place within a few hours!!! He truly knows what he is doing!!! Also a big thank you to Francis who took my initial call and all my details and was so lovely on the phone. RH
5/5
Hunters to the Rescue
Had lot of issues with other estate agents but Michael Warren and Hunters came to my rescue. Grade A service highly recommended.
5/5
Dear Hunters team, I am writing this to appreciate the amazing service provided by the Hunters Agency. The day Mr.Sam showed us the property we were little doubtful whether to go for it or not but, it was Sam who convinced us very professionally and Ajay Francis and Hari helped us and gave us the best service. It was because of Mr.Sam we got a nice property exactly what we were looking for... and we are very satisfied. Sam Francis Hari and Ajay you'll have put together a great team work that makes customers feel confident, respected and valued. Our recent experience with Hunters Agency was very positive and I would recommend them to others. Regards, Mr. & Mrs. Anthony Effa Gomes.
5/5
I would definitely recommend Hunters Harrow for renting a property. Neron made the whole process easy from the search to moving, especially at this difficult time. He also provides great help after moving in if there's any question or issues with the property. He answered all emails and calls promptly. Me and my husband are extremely happy with everything. The location of the flat is great, the flat is extremely cozy and at an amazing price! Great service from Neron!PositiveResponsiveness, Quality, Professionalism, Value
5/5
We had the pleasure of dealing with…
We had the pleasure of dealing with Steven Craig of Hunters for a property view. Stephen is an excellent agent, very personable, professional and prompt in his dealings. We would have no hesitation in endorsing Steven. Keep up the great work!
4/5
Hunters Estate
I was delighted to have Darren Bailey and his team at Hunters Estate assist me in my purchase.Darren was professional, reliable and a proactive point of contact who helped mediate effectively and with confidence between all parties involved. His friendly disposition made the process positive for sure! I would gladly recommend Darren Bailey to anyone who is looking to buy a residential property. Indi
1/5
avoid them, they don't care about tenants
Unfortunately, estate agents usually have exclusive rights on properties and if you find a property you really like, you will have to go through them whether you like it or not.It's also likely that you will only see this review when you have already had problems with Hunters, but just in case this helps anyone, here's my recommendation: avoid them entirely, find another property you like if they are managing it exclusively.After I ended my tenancy, they kept me waiting for weeks and weeks without any kind of information. I could've waited to receive the money of the deposit, but I couldn't accept is the complete neglect and lack of updates they put me through. They didn't return calls (when i called they were always busy) and never answered emails.After trying to contact them again and again, they only decided to do something when I said I would take them to the small claims court if necesary, Even with that, they did reply but with lots of nonsensical excuses.After I got my money I found out that the landlord, unlike me, had been in the loop for everything.I wasn't even notified about the meter readings taken on check-out day by the clerk so that I could close my accounts.Why was I treated so differently? Well, simple, they don't care about tenants, only landlords, because they are the ones giving them their cut, not us.Also, the agents were the ones holding my deposit, so the later the better for them. They were clearly not in a rush to return my deposit.Absolutely unprofessional behaviour from a big estate agent that has offices in multiple places. This is a money-making machine with no consideration for tenants.
5/5
Nicole Coombes at Hunters estate agents was so helpful and fab!!…
Nicole Coombes at Hunters estate agents, Middleton; has helped me and my partner (first time buyers and we had no clue about the processes of purchasing a property) she talked and helped us through step by step and made each step clear and understandable. she also did this with such a warm, friendly and professional manner plus she was so patient with me throughout. i would certainly recommend hunters and certainly Nicole Coombes was just fablous with us. we now, thanks to nicole at hunters, moved into out first, soon to be family home
1/5
Cooling off period contract disparity…
Cooling off period contract disparity with hunters.We signed up to sell our property then changed our minds over the weekend as we are entitled to do under the 14 day cooling off period. There is a clause in the contract which contradicts this entitlement so be warned if you change your mind. The measure of any company is how they react! In our case, demand for payment and threat of debt collection when no work had been done. Be warned my fellow house moversThe sooner estate agents are regulated, the better for all concerned!!! Ombudsman your time to shine
1/5
This company doesn't seem to care…
This company doesn't seem to care either about their prospective customers or their existing landlords.
1/5
Save yourself the hassle and don’t bother!
Save yourself the hassle and don’t bother.From the moment we met Justin at Hunters, I should’ve sensed that something was wrong. He was full of the miracles he was going to work, how he would sell our house in days, not weeks or months. We fell for his lip service, telling ourselves it was enthusiasm, and listed with them.We thankfully negotiated to not pay the £165 he was asking for up front for “professional” photographs. This was one of our better decisions - the photos were less than ideal. I had to ask Hunters to re-edit them and turn down the saturation as all of the oak wood throughout our home looked bright orange! The photographer was from an external company and was also an arrogant piece of work.After a week or so on the market had passed with zero communication from Hunters, I called them to ask for an update. I was met with very little response and that they were not sure why there had been no interest (remember how I said Justin would sell it in “days, not weeks”...).I let another week pass to the same tune, no communication. I called again and their response was “let’s rejig the order of the photos on Rightmove”. Still nothing, and still no more communication.Our house is in a desirable area and is immaculately presented, so at this point I’m failing to see what the issue is. I’m asking Hunters who also have no idea. However the most worrying part was when I asked what their next steps were... blank. Nothing. No idea.Katy came out to see the house, supposedly so she could speak about it with first-hand experience to interested parties. I explained on her visit that I would like regular communication regarding the plan and next steps. I should point out that in my line of work I have to manage several projects at once and I often have to update stakeholders on progress. If progress is delayed, I am expected to reason out why and think of next steps - this is simply what I was asking Hunters to do.COMMUNICATE.After 5 weeks, we had whispers of a viewing. So I handed over the keys as we weren’t going to be around. I expressly stated that viewers are to either remove their footwear or wear shoe covers upon entering. I reiterated this as it had already been said on four separate occasions to two members of the team.I returned home to boot prints on my carpets. I have white carpets in my bedrooms.I turned on my CCTV which allows me to see into my porch way - no shoes were removed, and no covers applied. Absolute basic request, and disrespectfully not followed.I looked over the rest of the viewing, granted only from the outside of the property and also noticed an incredibly stupid move; When we left before the viewing, we put the bins out at the top of the drive. After collection, some ‘helpful’ individual decided to move the bins more into the drive where they were blocking the pathway down, sat just above some steps and right next to my car.Charlotte from Hunters arrived to do the viewing; She squeezed herself between the bins/car to go open up. She then squeezed herself back through to go wait for the viewer at the top of the drive. They arrive, and they all squeeze themselves past again. WHY NOT MOVE THE BINS?!?! What a brilliant first impression to make! Honestly, basic lack of intelligence shown at this point.After we came home and saw this, I asked for our keys back. Three days later and they’re not posted back through the door. There were whispers of another viewing but by this point I’d absolutely had enough of Hunters lack of professionalism, respect and communication. Basic things that they’re failing on.I terminated the contract (14 days notice negotiated, don’t let them fob you off with more) and went with another agent!Oh - and then they respond to your review to call you a liar. Real smooth.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Brent office has 747 reviews across two platforms: 205 on Google, 542 on Trustpilot (across the whole business).
Hunters Harrow is rated 2.8 out of 5 across all 747 reviews, and 4.3 out of 5 on Google from 205 reviews.
Hunters Harrow, 292 Preston Road, Harrow, HA3 0QA, Brent, HA3 0QA.