Trusted Agent profile · Breckland
★★★★★
1,339 reviews across 2 platforms
Exchange Street, Attleborough, NR17 2AB, Breckland, NR17 2AB
William H Brown's office in Breckland, at Exchange Street, is rated 2.3 out of 5 across 1,339 reviews on two platforms, including 137 Google reviews rated 4.7.
Every review we hold for the Breckland office, from every platform, shown as written. First names only.
1/5
TrustpilotAVOID AVOID AVOID
I wish I had read the Trust Pilot reviews. Absolutely terrible service. They are so unhelpful and will only speak to you when they are chasing your money. Completely incompetent and condescending, patronising staff. Despite their multiple mistakes, instead of owning up and apologizing, they try to shift the blame to you. Extortionate fees for unreliable and terrible service. AVOID.
1/5
TrustpilotAwful customer service and greedy…
Awful customer service and greedy landlords asking tenants to offer more rent to secure a small run down property. After reading the reviews I feel like I’ve dodged a bullet. Relieved.
5/5
TrustpilotLizzie Allen (stalham)
Lizzie Allen (stalham)helped us all the way through. I would recommend dealing with her to make your experience as stress free as possible. She kept us informed regularly and replied to all our question and phone calls ASAP.
5/5
TrustpilotI sold my house with the team at the…
I sold my house with the team at the mexborough branch and all the staff were very helpful and friendly every time I called them with any questions they were always happy to answer them
5/5
TrustpilotAnother sale
Having just completed a sale it’s fair to say the team at WH Brown in leicester have again been helpful, supportive and professional. Full credit to fir the Manager Rob Anderson who holds them all together and ensure customers get all the help that can be Provided.
1/5
TrustpilotI received a very poor service by all…
I received a very poor service by all the staff, in the purchase of my home with little or no communication. I wasn't even provided a courtesy phone call or email that the sale is now complete. I experienced underhand sales techniques. I do not recommend this Estate Agent for either buying or selling your home.
5/5
GoogleTell Dom what you’re looking for - and when he sees it, he knows. One phone call was all it took when he was asked to find the right buyer for the house we bought. No blood, no sweat, no tears. Think traditional agency is dead? Not in this branch. A great lot to deal with.
5/5
GoogleThanks to Brian for showing us around houses today👍🏼 …
1/5
TrustpilotCalled the norwich office last may to…
Called the norwich office last may to arrange to view 2 houses. The guy on the phone quizzed me about the areas I was looking at as he didnt want to waste his time with me. I bought a house a month later through another estate agent. Far too aggressive and contemptuous.
1/5
TrustpilotWouldn’t let us view properties
Shipley branch wouldn’t even let us VIEW any properties that they had for sale without an AIP. Fair enough qualifying an offer but not letting us view anything was embarrassing. The buyers of today are the sellers of tomorrow and I certainly won’t be selling with William H Brown
1/5
TrustpilotNo communication
As a landlord these agents are almost impossible to get hold of. Emails go unanswered so problems drag on for weeks. The hotline is always busy and I gave up trying after several hours wasted. Avoid like the plague.
5/5
TrustpilotFantastic company to deal with
Fantastic company to deal with, Charly and Cameron are really helpful and always get our properties let quickly and find great tenants. Would recommend to anyone.
1/5
TrustpilotI tried to sell our house through…
I tried to sell our house through william h brown . They over valued and sent us viewers that had not even put there own house on the market and had no money to proceed. After selling through another agent I am finding them very unhelpful by not even allowing me to view houses on their books.
5/5
GoogleThe service we received on purchasing a property in NR2 was exceptional! Selene, our after sales contact, was simply outstanding! She was friendly, super efficient and always responsive. We couldn't have wished for a better service. So reassuring, so very helpful and highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotFantastic service
Elliot gave us fantastic service as our mortgage broker. i cannot praise him enough. He communicated brilliantly and always helped and advised us on any questions we had, no matter how weird or wonderful.Our house move happened due to Elliot and all his hard work and we can't say thank you enough.
5/5
GoogleStephen & his team did a fantastic job of selling my late parents house. They worked hard to find suitable buyers & kept me well informed at every stage. The whole process went smoothly from start to finish & I could thoroughly recommend using their services if you are buying or selling a house in the area.
1/5
TrustpilotVery unprofessional staff at Attleborough branch
I am not surprised to find so many negative reviews. Their customer services is appalling, they say they will call you back and never do. If you not going to use their mortgage advisor services then don't even bother booking any viewings cause you just wasting your time. Very unprofessional staff.
1/5
TrustpilotSuch poor service
Such poor service. Do not use. I wish I had asked around before appointing them. I’ve later been told of bad experiences from many people.
5/5
TrustpilotWas contacted by brian about a flat and…
Was contacted by brian about a flat and offered as first person to go and view it. He did an amazing job. Was very friendly and polite, talkative and very professional. We accepted and he got things done so quick. Very happy with my first home experience. No stress.
5/5
TrustpilotThe Framlingham branch team have been…
The Framlingham branch team have been great to work with. Jolly, responsive, great communication.
5/5
GoogleHighly recommend, I’ve recently sold two houses with this agent, James & Stephen have been great, they are very knowledgable in the area they cover!
5/5
GoogleWe have been happy to have Michael as our adviser from 2015 till now. With his advice and support, we have gone through lots of Mortgage deals. We go nowhere else for advise as we always get the best that is on the market. He is polite patient and friendly with excellent customer service.
5/5
TrustpilotFantastic service …
The team at William H brown harlow are absolutely fantastic and very efficient and friendly I've had a trouble free smooth experience And every little detail has been taken care of Having moved a few times in the past This has been by far the best service I've had I'd highly recommend
1/5
TrustpilotAvoid
My husband signed without me due to their 'special offer' - what rubbish and how useless they were 4 viewings NO one ever turned up to show house - i re-valued price in line with others then showed/sold it myself but their terms and conditions cover this so fees all stand - AVOID go to professionals instead.
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