5/5
TrustpilotI am thoroughly impressed with how…
I am thoroughly impressed with how William H Brown dealt with the sale of our house. Dan Gordon-Wright was excellent.
Trusted Agent profile · Brandon
William H Brown Brandon reviews
★★★★★
1,672 reviews across 3 platforms
20 High Street, Brandon, IP27 0AQ, IP27 0AQ
William H Brown's office in Brandon, at 20 High Street, is rated 2.8 out of 5 across 1,672 reviews on three platforms, including 442 Google reviews rated 4.8.
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Reviews
Every review we hold for the Brandon office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAvoid WHB dodge the bullet.
My partner has recently moved out from zero deposit property, which was cleaned few times, we have moved out three weeks ago, they have done their inspection stating that a property is not clean and wants to go through TDS to charge us 400£ for it to be cleaned. Things like dust and limescale around the toilets they are the worst avoid at all costs.
5/5
GoogleDaniel helped my wife and I find our rental home. He was honest and punctual, an overall pleasure to work with.
Agent replied · 25 October 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI called the agent today morning about…
I called the agent today morning about the property enquiry., I checked the property consists of electric stove or gas stove? He said electric and I said unfortunately not interested with electric. As soon as agent came to know about my disinterest he disconnects the call in between the call. So rude, very very rude agent in lettings team. So, I would just thought of share my experience in google reviews & trust pilot.
1/5
TrustpilotNeed professional training
When we purchased our home the local branch were pro active, quick to respond couldn't fault them. So 16 months later with Covid restrictions eased meant we could look in the areas we really wanted to be , so we put it back in their hands. New Branch manager and team were Usless, took two weeks to get our property details done in such a way that wasn't the generic information they were attaching to properties. We visited the office several times over the first month only to find our property wasn't in the window. They promised it would be done and we walked passed daily and it wasn't. When approached by this it was done Infront of us with just a sorry. 8 of the twelve viewings they arranged were cancelled, two viewings weren't even what the potential buyer was looking for. Calls wouldn't be returned, notes weren't attached to their file for our property. Would not recommend them even if they were doing it for free I would recommend you use someone else.
5/5
GoogleI used William H Brown's mortgage advisor, Jon Barton. This is the second time I have used Jon in the last three years and he never fails to disappoint. I would recommend Jon to all of my friends and family as he makes the process look easy and always exceeds my expectations.
5/5
GoogleCliff and his team were professional, expert and very responsive through what turned out to be a long and stressful process. I would have no hesitation in recommending them to anybody that was thinking of selling their house.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotWH Brown - Fakenham Branch
Such helpful, kind and knowledgeable staff. Courtney and Johnny at the Fakenham branch so amazing. Can't fault their professionalism.
5/5
GoogleThis company made the entire process seem easy. Every question I had they always had an answer. Especially the young lady that guided me since the viewing. Definitely will recommend to others looking for properties.
5/5
GoogleThank you Jon Barton for all the work you put in for us to sort out our mortgage so quickly. Always friendly, professional, helpful and quick to reply. Also not to forget the rest of the team involved with our selling/buying process, all done and dusted within 3.5 months! Impressive!
5/5
TrustpilotThe staff here are amazing
The staff here are amazing. One person who stood out to me was Kristian. Very well mannered and helpful.
1/5
TrustpilotIncompetence
Incompetence. Calling us up constantly regarding a rental agreement for a property that we SOLD through the same branch, FOUR YEARS AGO. This was a straight house sale, with no mention of rent, house owner to house owner. This is inspite of being told we don't own the property anymore and to take us off their database! Wouldn't have bothered leaving a bad review, but they've just woken me up after a night shift, which they wouldn't have done if they'd done their job right the first time!!!!
5/5
TrustpilotGreat service with a huge seriousness!
It's a situation where you don't find yourself in very often and you have nowhere to learn even if you try to find information from friends beforehand.This is where beautiful people come in and are willing to help you even if they are paid to do so. The difference here at William H Brown is that you are greeted with same seriousness and professionalism every single time.I say this because more than once I got bogged down in the details and I kept insisting on the phone about this and I was met with the same interest and calmness from Rachel.I highly recommend the professionalism of Rachel, Jonah and Jack at William H Brown, Stevenage Branch.
5/5
GoogleDefinitely worth! I dealt with Daniel Juniper, have to say all of them good natured people!
1/5
TrustpilotAvoid At Any cost
If you come across their sign in any property for rent, take a step back. They don’t provide emergency contacts and don’t seem to care about their customers. When you need to contact them, they transfer your call to Sequence/ Connell offices in Liverpool.
5/5
GoogleFound w.h. brown very efficient and office staff very helpful and Mr tsang kept us informed all the way through the selling process.
Agent replied · 25 October 2024
Thank you for your glowing 5* review Rodney. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotVery helpful, good communication
Recently bought a house with agency, very helpful people ,who make it the process of purchase easy for us. I also wanted to mention Ben and Spencer for their amazing work, always helpful and quick answers to all our questions . Happy to choose them .
5/5
GoogleVery great experience with the whole team. Easy to work with and very efficient. Kept me in the loop with everything at all times. No complaints!
Agent replied · 25 October 2024
Thank you for the fantastic review, Elec! We are thrilled to hear that you had a great experience with our team. Keeping our clients informed and providing efficient service is always our top priority. We appreciate your feedback! Kind regards, Lucy, Customer Relations.
1/5
GoogleAVOID like the plague. Trying to sell my property. Valuation done ok then I requested they put my property on the market & take photos. Agent came out for another valuation??took photos on I phone which were no good . 1st viewing the agent turned up 20 minutes late by which time the viewers had gone. Manager states that viewings aren't in the contract!!? Had an open day & I rejected all the low offers. When I accepted an offer I was told they then needed to verify the man's details!!! After I had to phone the agents 3 days later. I have told the manager my grievances to which he says I am still liable to pay them William H Brown their fees if I sell through another agent as its a contract. This company is run by sequence through Mc Connells which is a property auctioneer. Unprofessional Manager who will not cancel the contract even though he's been told my grievances and a lack of trust. Don't deal through this company & don't go to the Manager with any problems as he simply doesn't care or accept any responsibility. And funny enough today my property has been removed from the market with no communication from the Manager about this!
1/5
GoogleUS military be warned they will lie about the rent price and demand you to pay the new price or cancel the application which will result in loss of application deposit. I spoke to pepa and she basically said “ if you don’t like it cancel the application” they also have fake reviews if they do you a “favor” in exchange they will ask you for a positive review. Don’t get locked in with them they will also take advantage of your lack of local knowledge. They will also charge a hugeeee deposit for no reason, then ask for it on the spot if you don’t have it they will call every day until you do. All they are is Money crazy and just want a check, I am so glad I never went through with the deal, try working with Balmorfe if you want better service and a overall better less shady business. Landlords also beware they will take advantage of you and do all kinda of shady practices in your name and turn the table on you when a problem arises.
1/5
GoogleI listed my property with WHB in Brandon on boxing day 2021, we accepted an offer from an investor on the 18th January, we are now 10 months in and no closer to completion. The service from the branch has been shocking, they show little interest in pushing this through, they have told lies about if Mortgage offers were issued or with the solicitors which delayed us a month. This has literally been a dreadful experience and we are no closer to completion. They sell the "joined up approach" of both buyers and sellers using their panel of solicitors and mortgage brokers to speed the process up and yet they cant get hold of each other. They are a joke and I certainly wouldn't recommend any of it. They are not the cheapest, most efficient or best and we have found many other agents locally are much better. I would avoid at all costs.
1/5
TrustpilotStay well clear of this estate agent!
Do not go with this estate agent!!!
1/5
TrustpilotAVOID AT ALL (VERY HIGH) COSTS
AVOID AT ALL (VERY HIGH) COSTS! I honestly can’t stress enough how incompetent 98% of the staff are that work for this company. They are ignorant, don’t follow through on anything and very rude. We put our house up for sale in May after been told not to use William H Brown (should have listened to the majority) I spoke in depth about what we had heard and was assured that it was all lies and just competition for business and not true. So silly old me trusted them and put our house up for sale. That’s where the lies and incompetence started. Firstly they marketed our house wrong and then lied about how many people they had interest from. Even tho we said we wanted the viewings done by them it never happened I had to do all my viewings myself as they only have someone available to do the viewings on a Tuesdays during working hours! Who views a house at these times????? NO ONE! Evenings and weekends are when most people want to view. Then came the horrendous solicitor recommendations and I refused to use them and stressed that I wouldn’t use them and they are shocking and hold everything up so what did they do. Put our first time buyers with them who didn’t know what to expect from a competent solicitor. Knowing that I stressed I wouldn’t have any dealings with them why would they put my buyers on to them? Oh I know why as they would get commission. That’s all they care about getting the money and getting you out the door. We had so many calls back and forth with the agents and never once did any of them get followed up until I spoke with the branch manager. The branch manager then went on holiday and we was back at square one. Only when I threatened to pull out of the sale was anything done and followed through. We had a dedicated (read the word dedicated loosely) sales progresser who was meant to be the point of call between the solicitors and the buyer. Yeah when she was in. Any conversation with her was like you was inconveniencing her to do her job. You pay a lot of money for this service so expect some kind of service and sadly the service we got was a very bad service. I’d have been better off putting a sign up on my gate and selling it myself least I’d not have been constantly stressed!
1/5
TrustpilotWorst Estate Agents Ever !!!
I recently bought a property through William H Brown, Adam Leadley, who was my first port of contact started off okay but then showed his true colours and just how lazy he really is. He did not return any of the many emails I sent him or return any calls or messages left and just basically ignored me. Absolutely disgusting and disgraceful behaviour. An associate of Adam contacted me to pick up the keys even though I left a message requesting Adam to call me back as it was urgent. I would never use this Estate Agents ever again and would strongly recommend that you look elsewhere.
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Tell us what you need and we'll put you in touch. William H Brown Brandon hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brandon.
