William H Brown Brandon reviews

★★★★★ 1/5

Trustpilot

I've been a "customer" of William H…

I've been a "customer" of William H Brown now for almost 10 years. During which time I've purchased a house with them, attempted to sell one (unsuccessfully I would add) and remortgaged a couple of times. However, my latest endeavour with them will be my last. Apparently when a company waives a "lifetime" fee in 2013 and makes no mention of this during transactions in 2015 and 2021, they reserve the right to charge it in 2022. In short, I guess times are tough and making a commission from the mortgage provider and an admin fee isn't enough? So instead, despite our 10 year relationship clearly holding little worth (I'd have gone back to them in the future for remortgages and hopefully next year a house move), we will part ways and I'll have to consider it a lesson learnt.Update: complaint was upheld, fees refunded plus compensation of £200.

Jak · 29 September 2022

★★★★★ 1/5

Google

Absolutely useless asking to view properties to rent, never getting a reply saying they’ll get back to me never do

Saphrl · 26 August 2024

★★★★★ 5/5

Google

Massive Thank you to Jon Barton in Brandon. We just bought a house and Jon was incredibly helpfull, suportive and helped us get through it in one of the most stressfull times of our lives. We would`t have done it without your help and support. Big Thank you

Marina · 10 January 2019

★★★★★ 5/5

Google

We have rented two homes now through this office and have had lovely experiences both times. The agents have all been communicative and understanding and have helped us find homes that suited our needs perfectly. I feel comfortable calling them with any questions or concerns I have.

Shari · 26 October 2022

★★★★★ 1/5

Trustpilot

A severe lack of communication ability

I now know why this estate agent has such a poor reputation. As a result of living a good distance from her, we have been searching for a retirement property near our daughter for some time and chanced upon one in a very good location. We e-mailed the office that advertised the property with a few pertinent questions as we would find a return journey on the off chance of being able to get the answers and to gain a viewing almost impossible in a reasonable timeframe.It would appear that others who have had dealings with this company are totally correct as the request has been totally ignored without even an apparent willingness to acknowledge receipt let alone be a little proactive.I would advise any pensioner considering using this Estate Agent to seriously consider whether they would be able to elicit any response let alone information from them.Extremely poor service for both the seller and any prospectve buyer.

Pcs**99 · 16 September 2022

★★★★★ 5/5

Trustpilot

I had a fantastic experience as a…

I had a fantastic experience as a first-time buyer with Jack and his team at William H Brown Stevenage, from property search to completion, their customer service and professionalism are outstanding.

Gary · 18 October 2022

★★★★★ 1/5

Trustpilot

Absolutely diabolical

Absolutely diabolical. Not very good property management what so ever. The store to the property management is really bad communication. Does not reply to emails. Constant ignorance and even when a complaint was raised with enough evidence to prove they were not managing my property and ignoring my emails, the complaints team were even very rude. They changed my tenancy contract from fully managed to rent collect without consent. Didn’t keep up with inspections on the house during my short time on fully managed. Took weeks to get replies for issues with my tenants and faults. Didn’t chase up when the tenant was breaking the tenancy agreement. I don’t know what they did when managing my property but it wasn’t what my new estate agents does which on paper is suppose to be the same thing. They charge for all sorts of fees that no other lettings agency does! Would not recommend at all! The only good experience I had was with the deposits department and accounts departments. Very friendly and helpful! I’m now with a different lettings agency and they work above and beyond for their landlords and tenants!

Natasha · 10 August 2022

★★★★★ 5/5

Trustpilot

Tenant Find - Went above and beyond!

I've been dealing with Ethan Smith in order to find tenants for one of my properties. From start to finish, he was energetic and tenacious. Appropriate tenants were sourced quickly and he "pulled out all the stops" in order to sort out a last minute emergency that I encountered, despite it not being of his making. I've not used WH Brown before, but if this experience is anything to go by, I will in the future.

Martin · 9 January 2023

★★★★★ 5/5

Google

Brilliant service from all the staff. We felt like we were the only ones on their books! They were just amazing, we will recommend them to everyone. Thanks for your help!

Sue · 30 December 2023

★★★★★ 5/5

Google

Dan he was such a great help for me answered all my questions and got me through the process super smoothly

Kayman · 13 July 2024

★★★★★ 5/5

Google

Very helpful, lots of knowledge about sales , rental , and what's available to buy. Very nice guy would recommend for all your property needs. PETE IS YOUR MAN.

David · 9 February 2024

★★★★★ 1/5

Trustpilot

If you want to be talked down to

If you want to be talked down to, called a liar, have the phone put down on you, and have the rudest treatment given to you, then WH Brown in Morley is the estate agent for you, ask for Karly 🤨

Ian · 12 January 2021

★★★★★ 1/5

Trustpilot

Disgusting customer service

Disgusting customer service, all talk no action, took advantage if an 80 year old couple to tie them into a contract, now to be told another 28 days notice on top of that is required!!!! Will NEVER ever recommend this agent to any body! This is the Ware branch! Forever breaching their contract! Have got in touch with solicitors and now have an amazing court case against them! They’ve destroyed my grandparents future because of this contract!

· 12 November 2022

★★★★★ 5/5

Google

Fantastic experience with William H Brown in Brandon. All staff were very friendly and helpful. Worked mostly with Cliff to resolve some issues with our purchase and he was extremely helpful and prompt with any queries. He chased up a few things for us with no issues to help us to finally complete. Overall a great experience and would highly recommend working with cliff as he is happy to help and very good at his job.

Katie-Anne · 11 December 2022

★★★★★ 1/5

Trustpilot

Made on offer on a house they had

Made on offer on a house they had. 4 days later finally got a letter confirmation. Didn’t hear nothing back for another 4 days asking if we would increase it. Offered 5k more. 2 days later he apparently rejected our offer and is going with another seller. From what we was told on the phone they have another offer but their house isn’t sold. But had now sold. I’m guessing this agent was delaying us as much as possible so they could sell that house and make double commission. We’ve made another higher offer and shock they are ignoring us and not forwarding our offer

Liam · 30 June 2022

★★★★★ 5/5

Trustpilot

Lynda was so lovely and helpful

Lynda was so lovely and helpful! She made me feel at ease about finding a property in my budget.I absolutely would recommend William H brown to anyone, seriously this company is the best I’ve encountered in a very long time.

Chelsea · 7 March 2021

★★★★★ 1/5

Trustpilot

Terrible experience

W.H. Brown. Dovercourt Branch. Terrible experience. Signed up for 20 weeks. I had my doubts prior to signing as no contact from them. I phoned and asked if they really wanted to sell my house as poor customer care. They said yes. I had doubts again as once signed i then waited 3 weeks for photos to be taken and go online. I asked why it took that long and they said 'No Idea'. Had one phone call from WH in 16 weeks. No feedback from any calls. Nothing. Never replied to emails for days. Luckily im in no rush to move. All i wanted was to be kept updated and i got nothing. I have taken my property off the market now and once contract ends will think hard about where I will go.Ive totally wasted 20 weeks as they were not bothered in selling my property and guess its because its over a certain higher price.Never would recommend.

SUSAN · 28 June 2022

★★★★★ 1/5

Trustpilot

We are landlords with a tenant that…

We are landlords with a tenant that refuses to leave, they totally refuse to help, saying there is nothing that can do, we were given notice , and needed to move into a bungalow we were renting, but they refused to help, even though we have a 3 month old baby, effectively making us homeless, saying well your tenant has rights, what about ours, all they want is your money, and you as a person is not important, avoid, avoid , avoid.

Jayne · 22 June 2022

★★★★★ 1/5

Trustpilot

Unprofessional

Had a viewing with this company for 1pm. Arrived at 1.03 -thanks to working as an NHS nurse and of course it being busy. Tried calling them en route (6 times, no answer to any of them) and then got to property and EA was gone. Tried calling again, still no reply. Just called (after they did not respond to my voicemail, I contacted them, though they told me they were aware id called repeatedly - why didnt they call me back then?) and spoke to a very aggressive person who basically said they are too busy to answer the phone and that the website isn't up to date. Really unimpressed - I appreciate i was 3 minutes late but they could have at least given me 5 minutes or answered their phone. As a community NHS nurse, petrol is really valuable to me and this was a complete waste of time after a busy and stressful morning. This was further compounded by the rude person who answered the phone. Absolutely would not use this EA again and do not recommend at all.

Lauren · 20 June 2022

★★★★★ 5/5

Google

We moved here with two pups and Pippa was fantastic at helping us find a rental property that would not just accept us, but also love our dogs! We're very happy to be in our new home thanks to Pippa!

Erin · 9 February 2021

★★★★★ 5/5

Google

While looking for our home, we came across William H Brown, and Pippa was incredibly helpful. She made it smooth sailing for us, and she was so genuine and kind. My husband and I could not be happier with the service and our wonderful new home.

Stephanie · 27 October 2018

★★★★★ 1/5

Trustpilot

If i could give a zero i would..viewed…

If i could give a zero i would..viewed a rental property..paid a holding deposit..at no point was i informed this was non refundable if i changed my mind.. young lad at agents lied about telling me it was non refundable..apparently he told me verbally when we had only communicated via email..sought legal advice..now reporting to TPO

Ms · 29 April 2024

★★★★★ 5/5

Google

Very professional and understanding. Very flexible to each person's situation. One agent specifically, Pippa she was so easy to work with. Even with all my annoying questions and plans changing at the last minute. Beautiful properties and amazing landlords. Definitely recommend this company and agent to all military members and civiliansPositiveResponsiveness, Professionalism

Jesse · 26 October 2021

★★★★★ 1/5

Trustpilot

Dreadful, beyond belief and blatantly lie!

Dreadful! I would not want anyone to go through the same experience that I have had with this company!Tried to cover up what they had done by deleting part of an email which they thought was evidence! Caught them out and reported them.I was waiting for a response from them with regards to a new build property that I had paid a deposit on and instead of getting back to me after being strung along with lies for months they placed the property back on the market (Found on Rightmove without informing me ) whilst their client still had my deposit. They then lied on numerous occasions saying they had asked their client to refund the deposit but it was proven that they hadn't requested and were just lying despite emailing me confirmation! Do not use this company even if it is for your dream home! just hope that another agent has the property up which is quite often the case.

Nathan · 26 May 2022