Trusted Agent profile
★★★★★
75 reviews across 1 platform
The Smithy Lumb Lane, Bramhall SK7 2BA
Castle Estates's Bramhall office at The Smithy Lumb Lane is rated 4.2 out of 5 across 75 reviews on 1 platform, including 75 Google reviews rated 4.2. Checked 9 October 2026.
Every review we hold for the Bramhall office, from every platform, shown as written. First names only.
5/5
GoogleCastle Estates managed my property for 10 years and the service I received could not have been better. Tenants were vetted well and looked after the property which was inspected regularly by the Castle Estates team. Maintenance was carried out promptly and without fuss, leaving the tenant and landlord feeling looked after. Lynn and her colleagues always went the extra mile.
5/5
GoogleCastle found me great tenants, dealt with the handover and all the initial paperwork including arranging an EICR at short notice due to me being on holiday, and they were friendly and helpful to deal with throughout. Lynne, Clair, Rob and Sarah are complete professionals and I'd have no hesitation in recommending them. I'll be back! Thanks guys.
Thank you for taking the time to leave your review. We are so pleased you are happy with our services.
5/5
GoogleA big thank you and appreciation to the team of Castle Estate - Lynn, Rob, Claire and Sarah. Their response to our inquiries throughout the 18 months tenancy was swift and helpful. Overall experience is brilliant and glad to have this wonderful team supporting us above and beyond. Much appreciated and all the best to you all.
Thank you for taking the time to leave your review, your lovely comments are very much appreciated together with the lovely gifts hand delivered today. We all wish you and your family every happiness in your new home.
5/5
GoogleI have found Castle Estates very good whilst renting a property with them. Whenever there has been an issue they have responded and managed to fix the issue quickly. Also very helpful with any other questions.
Hi Alex, thank you very much for the review, much appreciated.
5/5
GoogleI have always found Castle estates very helpful and always do there very best . I have been a tenant of there's for a number of years and have no complaints and would definitely recommend to anyone who is looking for a home to rent
Michael, thank you for taking the time to leave your review it is very much appreciated and we are so pleased you are happy with our services.
1/5
GoogleMyself and my partner were looking to rent a property through Castle Estates (Bramhall) some 5 weeks ago when out of the blue we both received an email stating our application couldn’t be progressed and we would receive our holding deposit back (minus £50 for referencing), no further details were given. Upon further enquires I discovered there was an outstanding CCJ against me from a previous address in London. I then replied to the email asking was there a way around this and offered extra rent upfront and/or a guarantor. I am yet to receive a reply to this. As far as I am aware this was never put to the landlord (certainly haven’t seen any evidence of it) If we were unable to rent the property in question then that’s life and we would of accepted this however, the contempt both myself and my partner felt towards us from this agent was palpable. We were simply ignored…..until today. We couldn’t believe it when we received an email from Castle Estates (Bramhall) asking if we had settled into our new home well and asking could be store any post for the landlord securely! It just rubbed salt into the wounds for us both. If I could have given zero stars I would of. Customer service is the worst I’ve experienced
Steven firstly my apologies I am aware that an email was sent today in error and I fully understand your frustration, my colleague has sent you a personal apology. I can see how this would cause upset and again offer my sincere apologies With regards to your application I can see the trail between yourselves and Castle Estates during the initial application process and can recall personally speaking yo your partner once the application was then declined , during the conversation I recommended that you contacted the company who carry out references on our behalf as we are required to comply with Data Protection and what we are able to disclose. We emailed the application references in order for you to reach the correct assistance from Homelet I can assure you that your application was also discussed with the landlord who makes any final decision Whilst we were not able to continue with your application I do hope you have now found your new home
5/5
GoogleNot all Estate Agents are the same! - I had the pleasure of speaking to Lynn and Sarah from Castle Estates. …
Joshua, thank you for taking the time to leave your review it is very much appreciated. I hope you have settled into your new home.
5/5
GoogleGood estate agents. Allowed pets. Would make arrangements for inspections around mental health issues. Fair rent for long time renters. Sorted deposit issue fast.
Hi Amy, thank you for taking the time to leave a review, I hope you are settled and happy in your new home, Lynn
5/5
GoogleCastle Estates have managed my property in Didsbury for nearly ten years and I have nothing but praise for their professionalism in all regards. They have dealt with all aspects of repairs, lettings, rental payments etc in a speedy and efficient manner. They are happy to listen to any queries and give sound advice. I live many miles away but have always felt confident in the knowledge that my investment is being well managed.
Thank you Sue, it’s been a pleasure working for you.
1/5
GoogleTerrible service from amateur agents. They’re a letting agent only and try to squeeze every penny out of both tenants and landlords through extortionate underhand fees. They provided the worst service I have ever encountered in relation to property management. My advice would be to use a proper estate agent rather than a letting company who are desperate to take as many fees as possible from their clients to make a profit.
Daniel I feel your complaint is regarding your deposit.As we have advised all our deposits are held and protected in a custodial deposit scheme to ensure a fair result for both tenant and landlord if there are any deposit issues once the tenancy has ended. If I am incorrect please let me know what fees we have charged as the business owner I can confirm only an initial application fee is charged when an application to take a property is made and that Castle Estates are very transparent about any fees charged to both tenant or landlord. Castle Estates take no fees when handling any deposit return on behalf of our client.
5/5
GoogleVery happy, very helpful and friendly staff. Rob and Sarah are brilliant.
Thank you very much for your lovely review, we were sorry to see you go! All the best in your new home. Rob
5/5
GoogleCastle Estates is outstanding! Their rapid response to inquiries was a breath of fresh air. The team's exceptional politeness and helpfulness throughout the entire process. With their professionalism and efficiency, they made finding our dream home a delightful experience. Five stars well-deserved!
Thank you so much for taking the time to leave your review, I will pass your comments onto my team at Castle Estates , I hope you will be very happy in your new home.
5/5
GoogleI was a landlord for just over 11 years and Castle Estates acted as my agents for that time. They were always helpful and professional and I have nothing but praise for them. I lived abroad for a while and it was comforting to know that such a professional group was looking after my property. I would certainly recommend them to any other landlords.
Thank you for such lovely comments
1/5
GoogleVery bad letting agency don't want to take me on because I'm on benefits any property that you require with there just saying it's been left to someone else because you're on benefits disgusting way they treat you
I am aware of your communication with our office and at no point have we been anything but honest. The property you enquired about does have an application going ahead. You are more than welcome to enquire should we have any future properties which may be of interest to you.
5/5
GoogleI had a very positive experience dealing with Castle Estates. My main point of contact was Rob who was very easy to deal with and dealt with anything swiftly and professionally. I would highly recommend using this company.
Thank you for taking the time to leave a review it is appreciated and I will pass your comments onto Rob. We hope you are happy in your new home.
5/5
GoogleI’m the tenant with Castle Estates (South M/CR) and everyone from the team is outstanding, specially from Sarah, she was phenomenal and dealt with anything swiftly and professionally. Absolutely deserved a 5-stars. 🌟🌟🌟🌟🌟 …
Bryan, thank you for taking the time to leave your review it is very much appreciated.
5/5
GoogleExcellent Professional service. Everything we needed was arranged swiftly and by helpful friendly staff. I would totally recommend this team.
Lou, I am so pleased that you were happy with our services and we were able to help you find a suitable new home.
1/5
GoogleAvoid this unprofessional and silly agency. You will thank me later 👋 …
Thank you for your review, I am sorry you feel this way however, I am unable to find any correspondence or record from yourself which limits my reply. Please do contact myself at the office (0161 440 7444), I will happy to discuss … More
2/5
GoogleNot a particularly pleasant experience being a tenant with Castle Estates. The check-in inventory was a work of fiction. Getting them to fix a lock on the patio doors was like pulling teeth. A member of staff telling me that they have no duty of care to the tenant and that their only obligation was to the landlord came as a shock. Being spoken to as if I was retarded because I was unable to give them a specific volume of water leaking from the hot water tank was humiliating. Amateurish, ineffective and unpleasant.
4/5
Googlecastle estates has found me my dream home , the srevice they offer is friendly and professional . i cant recomend them enough. mark
Thank you for your review we appreciate you taking the time and your lovely comments.
5/5
GoogleI can't understand the negative reviews - then again, positives don't seem get noticed these days... I couldn't be happier with the service I've received from Castle Estates so far. The first viewing of the flat I now live in was arranged with 20 minutes notice, the agent checks were all completed on the day I applied and the flat was ready to move in to on the date I requested. The agency fees were very reasonable - a lot lower than the estate agents I used for other viewings. Since moving in, Castle Estates have been very helpful, responding to all queries so far and giving me the impression that they want to get it right for me. They accepted my amendments to the inventory without hesitation and have been very reasonable with my request to personalise the property. They even give you a 24 hour contact number in case of emergencies that get you directly through to the company itself. The staff have all been very friendly and genuine, with that 'family feeling' you don't get from most estate agents and I couldn't recommend Castle Estates enough. Thanks, and keep up the good work!
5/5
GoogleCastle Estates manage my rental property and I couldn't be happier. They are friendly and efficient, nothing is too much trouble. They are worth their weight in gold for me having the reassurance that everything is ok, the tenants are happy and have someone they can contact 24/7, and any repairs are dealt with quickly. I have no reservations about recommending Castle. I have used other agents in the past and Castle are in a league of their own in terms of the service they offer.
2/5
GoogleMake sure you document everything when you move in otherwise your deposit will get tanned. Won't rock the boat with the LL unless it is in their interest. Rented Edgeley, Stockport.
Whilst I feel the need to respond I am not aware of the person behind this review we have not had an end of tenancy in Edgeley for some time. I believe that your review is regarding your deposit. All tenant's are provided with a detailed Inventory at the start of the tenancy and given adequate time to report any discrepancies once they have checked it. The Inventory is then used to conduct a final check out inspection and all tenants are encouraged to attend this appointment All our deposits are held and protected in a custodial deposit scheme to ensure a fair result for both tenant and landlord if there are any deposit issues once the tenancy has ended. If you would like to discuss anything further please contact the office 0161 440 7444
2/5
GoogleMake sure you document everything when you move in otherwise your deposit will get tanned. Won't rock the boat with the LL unless it is in their interest. Rented Edgeley, Stockport.
Whilst I feel the need to respond I am not aware of the person behind this review we have not had an end of tenancy in Edgeley for some time. I believe that your review is regarding your deposit. All tenant's are provided with a detailed Inventory at the start of the tenancy and given adequate time to report any discrepancies once they have checked it. The Inventory is then used to conduct a final check out inspection and all tenants are encouraged to attend this appointment All our deposits are held and protected in a custodial deposit scheme to ensure a fair result for both tenant and landlord if there are any deposit issues once the tenancy has ended. If you would like to discuss anything further please contact the office 0161 440 7444
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Castle Estates's Bramhall office has 75 reviews across 1 platform: 75 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Castle Estates is rated 4.2 out of 5 across all 75 reviews, and 4.2 out of 5 on Google from 75 reviews, checked 9 October 2026.
Castle Estates, The Smithy Lumb Lane, Bramhall SK7 2BA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.