Trusted Agent profile
★★★★★
254 reviews across 2 platforms
51-53 High Street, Braintree CM7 1JX
William H Brown's Braintree office at 51-53 High Street is rated 4.6 out of 5 across 254 reviews on two platforms, including 252 Google reviews rated 4.6. Checked 9 October 2026.
Every review we hold for the Braintree office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service from moment we decided to let property out. Kept up to date with progress and when original tenant dropped out they were very quick to find a number of suitable replacements. Dealt with a number of queries both quickly and professionally.
5/5
GoogleI want to share my excellent experience with Nicole R from the Braintree branch recently, really helpful woman who was informative and kept us updated throughout. Thanks so much for all your help Nicole!
1/5
GoogleHave been renting via WHB Braintree.We moved out over a months ago on 10.08 and have been struggling to get our deposit since. Our agent Connor does not return any of our calls. Have been in touch with the landlord who reported no issues with the property. Very unprofessional and disrespectful.
5/5
GoogleJenna Freemantle, amazing at her job and extremely helpful assisting solicitors! Having a good relationship between solicitors and estate agents is essential to ensure that the transaction runs smoothly as possible which Jenna does with such ease by updating our client and ensuring that we are also kept in the loop!
5/5
GoogleIt has been a pleasure dealing with Warren Hames and Jenna Fremantle at WHBrown, who are always polite and courteous and endeavour to answer our queries in a timely manner. They are both a credit to w h brown and I will definitely use the company in the future.
1/5
GoogleAwful experience, as a customer its not down to us to do the chasing. Still awaiting deposit nearly 2 months since we moved out.
Hi, thank you for taking the time to provide our William H Brown team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@williamhbrown.co.uk then we will be more than happy to help you.
5/5
GoogleFive stars to Jenna who has helped me from beginning, to exchange of contracts. Always staying in the loop of things and keeping me updated. I would definitely recommend W.H Brown and Jenna from the Braintree office.
5/5
GoogleMy partner and I just moved into our new apartment. To say we are thrilled is an understatement. I'm happy to report that our moving experience was made all the more enjoyable by William H Brown, and more specifically Alice, who treated us with kindness and professionalism every step of the way. I would highly recommend this agency to anyone who's looking to move.
5/5
GoogleJenna and warren were very helpful with the sale if my flat. We had several issues and constant toing and froing between the buyers solicitors which became very stressful but these two were brilliant!
5/5
GoogleGreat to use William H Brown again, having sold with them previously. We used them for the sale of our property and they had it sold almost immediately! Shout outs to James, Warren and Jenna for fab customer service start to finish 👌🏻🤩 …
5/5
GoogleRecently used William H Brown in Braintree for the sale of our house, would 100% recommend them to anyone, due to issues completely out of ours and their control, 2 sales fell through, each time they found another buyer within 24hrs. Everyone we dealt with were lovely and super efficient, will defiantly use them again should we ever move.
5/5
GoogleWilliam H Brown sold our property for us after a valuation with James. The process was quick and smooth with the Braintree branch, thankyou to James, Warren, Tash and Jenna.
5/5
GoogleWe have just moved into our new home with the help of Alice , she was very helpful and always went out of her way to help us . Thank you all so much for your time and would recommend you and the rest of the team for an easy process. Once again thank you
5/5
GoogleGreat experience, would definitely reccomend rhiann moore to friends! So helpful and understanding with all of our questions and enquires as well as keep us updated at all times
5/5
GoogleOllie gave a great and personalised service letting my property in BraintreePositiveResponsiveness, Quality, Professionalism, Value
Hello Andrew, thank you very much for the review of our team :)
5/5
GoogleComing from France, it has not been very easy, but Jamie and Rhiann managed to resolve everything for our house renting. I would recommend them without hesitation.
5/5
GoogleGreat company!! jack and Nathan have been excellent helping find a property to rent in a timely manner and have made the whole transaction incredibly smooth!
5/5
GoogleGreat Service by Nathan and Nicole, very helpful and knowledgable giving an excellent service.
5/5
GoogleWhat a great team of professionals. Very helpful and ever available. They made our new home purchase as easy as it can be. So so grateful to Tom Brooks, Warren Hames and the rest of the team. Kudo to you guys.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleHad a viewing last week with a lovely chap called Miles, very welcoming and clued up on the property- didn’t feel forced into making a decision on the spot like a lot of agents do.
5/5
GoogleVery enthusiastic about finding the right property to me
Hello, thank you very much for the review of our team we appreciate it and we're glad we could help find you the right property!
5/5
GoogleDidn’t actually buy our house through them in the end as preferred one with another agent, but their in-house broker, Tom, did arrange our mortgage. Courteous, informative and very helpful in explaining everything clearly and in detail. Will be back for the re-mortgage in a few years!
5/5
GoogleI will like to specially commend Nathan and Jack for their prompt response, awesome customer service and very detailed explanations. Cheers.
5/5
GoogleThe team have been great from start to finish especially with this being a tricky sale & purchase. Highly recommend
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Braintree office has 254 reviews across two platforms: 252 on Google, 2 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.
William H Brown is rated 4.6 out of 5 across all 254 reviews, and 4.6 out of 5 on Google from 252 reviews, checked 9 October 2026.
William H Brown, 51-53 High Street, Braintree CM7 1JX.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
