Trusted Agent profile · Braintree
★★★★★
1,635 reviews across 2 platforms
Panfield Road, Bocking, Braintree, CM7 5BJ
Part of Dandara Eastern, see every office.
Dandara Eastern's office in Braintree, at Panfield Road, is rated 4.8 out of 5 across 1,635 reviews on two platforms, including 6 Google reviews rated 4.8.
Every review we hold for the Braintree office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service
Great service from Dandara moving from one flat of theirs in Jersey to another. They've been especially helpful liaising with both landlords to make dates line up etc. Thanks to Brendan who has been a great help.
Thank you for taking the time to leave such a great review. That's great to hear, we're delighted you're so happy with our service and the team. Brendan will be thrilled with your comments!
1/5
TrustpilotDO NOT BUY FROM DANDARA!
DO NOT BUY FROM DANDARA!Over two years later and multiple issues still not fixed including leaks to the garage and main roof. In the hundreds of call and emails I’ve made now and am now just being ignored.Disgusting company. Doing everything I can to get support from the NHBC to escalate my complaint.
We're sorry to hear you haven't had a positive experience with us. If you are able to share more details with us via customer care we can look into your enquiry.
5/5
TrustpilotAll the help from Alanna was first…
All the help from Alanna was first class helping us through the options & review process.
Thank you for leaving a great review , we're so pleased to hear that.
5/5
TrustpilotKerry Sinden
I met Kerry as she was showing me around apartments to purchase on a buy to let. She was amazing and full of knowledge.
Thank you so much for taking the time to leave a wonderful review about Kerry - she will be delighted with your comments.
5/5
TrustpilotTerri and Dandara team were great
Terri was great - quick to reply to our emails and returning our calls, flexible with appointments as we had to reschedule and with submission of documents.
Thank you for your great review, we’re delighted the lettings team were able to help.
1/5
TrustpilotDisappointed! Sa service is a real…
Sadly the customer service is a real sham. We Moved in 29th June 2021. It’s now Dec 2022 and are are still experiencing issues. I feel our house was badly put together from Sewage pipes missing, shoddy brickwork, kitchen incomplete, front difficult close/lock, due to ill fitting door frame, of which still awaiting door. I could go on. The Operatives are usually very good, but often the jobs haven’t been given the correct or full instructions to do job fully and things get missed, jobs take longer etc.!I feel Dandara have grown to quickly and they don’t seem to be able to cope with the vastness of their situation. Communication is also extremely poor. In my view this is paramount.
Thank you for taking time to leave a review and we’re sorry to hear that on this occasion you are not happy with the service you received. We do appreciate your comments and will continue to learn from all the feedback we receive from our customers. Do get in touch and let us know if there is anything further we can do.
5/5
TrustpilotExcellent developer.
Excellent developer.My wife and I are so delighted with our new home, great value for money in a great location of Hazelwood.Alanna is an absolute star and helped us with all process nothing was a problem for her well done 👍
Thank you so much for your positive feedback about your new home, the development and Alanna, she'll be delighted!
5/5
TrustpilotVery helpful
Hi Visited the showroom at the Grange this afternoon and met Susan one of the sales reps. Have also previously spoken to Andrea. Both ladies are very friendly, helpful and knowledgeable about the Dandara properties and offered some good advice and also took our details for the future development at the Wynd. Thank you and look forward to hearing about the future development.
Thank you so much for leaving such a great review, the team will be delighted with your comments. We hope to welcome you back soon.
5/5
TrustpilotSaxon Park
I called up Saxon park to discuss some potential properties as the buyer of my current home had pulled out. I spoke with Katie and she dealt with all my queries with true professionalism and helped me gain a bit of confidence back in the market. She well and truly made a very stressful experience into a positive one. All in all, a very lovely team!
We're so pleased to hear that! Thank you for taking the time to leave such a great review.
5/5
TrustpilotAlanna Cooper - Hazelwood - Excellent Customer Service
Alanna Cooper kindly showed us around 2 properties at Hazelwood. She was informative, and answered any questions we had. We felt like Alanna took the time to listen and provided us with options without making us feel any pressure. She also took the time to set us up with a no obligation call with First Mortgage which was appreciated. Thanks, Alanna!
5/5
TrustpilotSales Process
We have put an ‘early reservation’ down on a plot, so far we have found the viewing processing, plot selection and the professionalism of the sales staff (Bradley in particular). So far so good!The show homes are beautifully dressed and those that we have seen are all well built. The development is well laid out and the timescales for delivery seem to be sensible.
Thank you for leaving such a great review, we're delighted you've had such a great experience. Many congratulations on your new Dandara home, we're sure you'll be very happy there!
5/5
TrustpilotSales Process
We have put an ‘early reservation’ down on a plot, so far we have found the viewing processing, plot selection and the professionalism of the sales staff (Bradley in particular). So far so good!The show homes are beautifully dressed and those that we have seen are all well built. The development is well laid out and the timescales for delivery seem to be sensible.
Thank you for leaving such a great review, we're delighted you've had such a great experience. Many congratulations on your new Dandara home, we're sure you'll be very happy there!
5/5
TrustpilotDavid
Susan has provided excellent help and assistance throughout the process of buying a property at Grandhome. Susan has been very helpful and professional. We would definitely recommend Dandara for making the process of house purchase as stress free as possible.
Thank you for taking the time to leave a review! Susan will be delighted with your comments.
5/5
TrustpilotProfessional friendly and very helpful
Professional friendly and very helpful. The visit helped me to focus my new house purchase at Braeburn Fields Crowborough. Thanks Elliot & Dan.
1/5
TrustpilotDandara is not a word that’s allowed to…
Dandara is not a word that’s allowed to be spoken in our house anymore. From building works to customer service I would happily never hear about them again. Once all the many issues that never get sorted are done I will finally move on from a shambles of a company that have no employee that wants to work there to give a ! To never check msg anything is done right . Worst company I have ever experienced and wish jt was just buying a tv not a house!
We're sorry to hear you're not happy with the service you have received. We're sure the team is working hard to resolve your issues.
5/5
TrustpilotThe Grove Haddenham. Jonathan & Bradley.
We moved last week. Jonathan and Bradley were excellent. Always helpful, friendly, extremely efficient and wonderfully prompt at answering email queries. Many thanks to them.
Thank you for leaving such a great review, we're delighted you're happy with the service provided and congratulations on your new home.
4/5
TrustpilotVisited the Grange show home in…
Visited the Grange show home in Aberdeen, looking to downsize. Although nothing suitable is currently available Alanna showed us draft plans for future development and properties that may suit us. Positive experience and had a good look around the show home to check out finishes. We'll be keeping in touch with Alanna as plans are firmed up this year.
Thank you so much for a great review! Alanna will be delighted with your feedback.
5/5
TrustpilotThe staff at the Grange made me feel…
The staff at the Grange made me feel special
Many congratulations on your Dandara home! Thank you so much for leaving such a wonderful review, the team will be delighted with your comments.
5/5
TrustpilotSite delivery team Foxhall Gait, kirkliston
just wanted to put a few lines in to say sincere thanks to the site team at Foxhall Gait. From our first experience of buying the property and the detailed support we received from Carmela, which has been continued by Tracy, and the site team managing to have the property ready on schedule. Stevie, site manager, and John his deputy were and are still so customer driven to deliver a fantastic home. This team have demonstrated a collaborative approach to our customer journey, we want to thank them so much.
Thank you for taking the time to leave a wonderful review. That's great to hear, we're delighted you're so happy with our service and the team.
5/5
TrustpilotGreat expirience
Huge thanks to Susan (Aberdeen Dandara) She is a great professional. Looking forward to move to Hazelwood.
Delighted to hear you've bought a new Dandara home and many thanks for your great feedback about Susan.
5/5
TrustpilotDandara Saxon park
We went to the dandara Saxon park site in biddenham to look around the show homes and we were greeted by Jo and kelly. They were so helpful and talked us through everything we needed to know! They really are amazing and made the experience so nice for us.
Thank you for your great feedback. The team will be delighted with your comments.
5/5
TrustpilotFull confidence...
Any issues that have arisen have always been managed in a professional and timeous manner by Brendan and team. As a result we have full confidence in them and retain their services as letting agents.
Thank you so much for your kind comments about Brendan and the team. We're glad you've had such a positive experience.
5/5
TrustpilotJess was most helpful and answered all…
Jess was most helpful and answered all of our questions fully.
Thank you so much for a great review!
5/5
TrustpilotExcellent new home and very friendly…
Excellent new home and very friendly customer support. Feel so comfortable to talk. Given all the information that we need and feel very welcome. Also extra services and support have been given going forward to buy the property.
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