Dandara Eastern Braintree reviews

★★★★★ 5/5

Trustpilot

I am new to the Jersey Island and I was…

I am new to the Jersey Island and I was very worried getting an apartment to live in. I found this great property in Metropol and learned about Dandara Lettings Company who facilitates the letting arrangement, it was the best experience for me. The arrangements were made so easy! I would like to give special thanks to Brendan McGill and Terri Booth for their efforts and assistance in processing my application up to the date of my move-in. They are very professional, organized and trustworthy people and organization. All the best!

Enrico · 18 February 2022

★★★★★ 5/5

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Aberdeen A Team

Andrea and Alanna at the Aberdeen Hazlewood development were absolute stars when I phoned at lunchtime the day before Christmas Eve to arrange reserving a new home. They had everything sorted for me that afternoon, taking me through all the plans and paperwork needed to get the reservation in before the Christmas break. Both were incredibly helpful and friendly and made the start of the process a breeze to get through.

M · 24 December 2024

★★★★★ 5/5

Trustpilot

So far, so great!

So far, so great! We put down a reservation fee in November 2021 at Dandara, Shawfair near Edinburgh and so far our experience of Dandara's customer service has been excellent. We first met Carmela at the show house and she couldn't have been more attentive, she did everything to understand our needs during the visit. She was also very patient with our little toddler! We have been in constant contact with Carmela while working on our choices for kitchens, tiling and other elements. Carmela has been very patient and very quick to respond to our questions. We recently met with the Site Manager Kyle who was well informed and knowledgeable. Every time we visit the sales house the team give us a warm welcome and they are very reassuring about the whole process. So far, so great and I will write another review once we have moved into our new home.

Eimear · 17 January 2022

★★★★★ 2/5

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Sycamores in Bearsted - Still Having Issues

Having moved into our new house over four months ago, I wish we could say we were completely happy, but we’d be lying.Positives first. The house itself is beautiful and we’re really happy to be here. It’s well designed, well proportioned, and the overall finish and location are very good. Becky and the sales team at the start were brilliant, and everyone we’ve dealt with since have been very friendly and courteous throughout.But we’ve had major issues, some of which are still unresolved. When we first moved in, within a few days we had a leaking shower in an en-suite which caused a damp patch on the ceiling below. The leak itself was eventually resolved, but it was a painful process and there are still knock on effects that haven’t been dealt with. It actually ended up being three separate leaks in the master en-suite alone (that we’re aware of). We still have dark damp patches in the grout of the tiled floor which means that water is probably still trapped underneath, and the floor will probably need to be taken up and redone.We also had a nightmare with the front window of the master bedroom where water would literally pour in when it rained heavily. Again, this has now been resolved, though it took weeks of stress and disruption.Other issues have included major redecoration work to redo the downstairs ceilings as they were really rough before, which resulted in lots of mess and disruption, as well as many other smaller issues.There were times before Christmas when my wife and I would joke about how many trades we would have coming into the house to fix problems in a given week. When I say we joked, we certainly weren’t laughing. We were trying to live around it and I don’t know what we would have done if I wasn’t still working from home.Four months on, and our snagging list is over fifty items, and those are just the ones that have been rectified - we’re still having to chase for other items to be complete, including poor exterior brickwork, scratched shower glass and issues with the front door. When we first moved in, we spoke to other residents in the same development who said they had had similar issues. One of the residents said that, after four months, he finally had everything resolved. We thought he had just had a bad experience, but it feels like this is the norm.As alluded to above, the worst part is the constant chasing. Sue from customer care is lovely, really friendly and it’s not her fault, but overall Dandara’s customer care has, in my opinion, been terrible. Weeks and weeks go by and you have to constantly email and phone them. You hardly ever get a response from them and we’re basically having to project manage outstanding issues ourselves on a house that cost a LOT of money and should have been finished to a much better standard in the first place.We’d never bought a new build before but we’d heard that they can be prone to problems and issues afterwards, and from speaking to other people, Dandara certainly have a better reputation than some of the other bigger name house builders, but what should have been an amazing experience for us has just been tainted by things that should have been done a lot better when the house was being built, combined with a complete lack of proactive customer care afterwards. The saddest part is that we’ve had so much stress and disruption over months, but we’ve not had anything in the way of a proper apology, any kind of gesture of goodwill, or just any kind of ownership by Dandara or proper recognition that things should have been done better at the start. It still doesn't feel like there's an end is sight, or that anyone at Dandara is even taking our issues seriously.

Rich · 17 January 2022

★★★★★ 5/5

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Our new home at 1887 The Pantiles

We adore our mews house @1887 The Pantiles.Perfectly designed, with light and spacious living accommodation.Our bedrooms are airy with lovely sized windows .The storage space is excellent too.The sales team were helpful , friendly and efficient and our move went smoothly.It is a delight to live in this well designed and beautifully crafted house.The location at The Pantiles is superb.Chris S.

Consumer · 5 November 2023

★★★★★ 5/5

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5 Stars for Helen

From the very first email, Helen has been fantastic. She is a true asset to the Dandara team, always making you feel welcome and going out of her way to help. She has genuinely made our experience of buying our first home together an absolute joy.

Kiara · 27 August 2024

★★★★★ 4/5

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Barley Brae North Berwick

It is almost a year since we reserved our plot for The Maple at Barley Brae. It has been an experience having now moved in to our beautiful new home on 5 November.Given the problems with Covid, supplies of building materials and staff levels our entry date was put back from June and we did not receive our keys until 5 November. This was a "nightmare" for us having moved out of our previous property at the end of April. This delay caused some fraught phone conversations with myself and Nicky at Barley Brae! The only advantage was that we bought this house at the agreed purchase price as r December 2020 which definitely worked in our favour.Nicky had advised that given the build timescales she had chosen some of the internal finishes, namely tiles, colour of kitchen, worktops etc. I would have to say that Nicky's choices were fantastic as we are delighted with her choices. In the run up to obtaining the keys Nick kept us up to date with any issues, procedures etc which was very much appreciated. Nicky definitely takes ownership of the process and was very helpful up to and including the moving in process.On moving in inevitively there were snagging issues and at this stage we were handed over to the Site Manager Alasdair and his deputy Edyta. Both have been extremely helpful in sorting the snagging issues and there has been no problems in agreeing any remedial action to be taken to resolve any issues. Both Alasdair and Edyta are literally "on site" and are both very helpful in any issues we have had to sort. Our "snagger" Piotr has bee fantastic and can turn his hand to all trades.Having been in out previous house for 30+ years we were wary about this move but despite all the issues from covid, time delays etc we are delighted with our new home and the quality in the finished home is excellent. I would definitely recommend a Dandara home to anyone who is considering buying one, despite delays etc!!

Les · 22 December 2021

★★★★★ 5/5

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Dandara - Novo! Outstanding Customer Care

We have now been in our new home for a little over 6 weeks and I can honestly say that the customer journey from Dandara - Novo - Drayton has been hassle and problem free. Val and her team have been a pleasure throughout. They keep you updated every step if the way, we were looking at a potential delay on our move date and Val done everything she could to have us complete on time. Upon moving in some snagging issues were noted, we supplied the list to Kieran (site manager) and everything was rectified within a week. No messing about or chasing needed.Overall a very pleassureable house purchase that went as smoothly as it could have. 1 very happy family in their new home Thanks so much to the team here.

Aaron · 22 December 2021

★★★★★ 5/5

Trustpilot

Great team genuinely look after you…

We recently moved into one of the new build properties in the Novo development in Drayton, Portsmouth. The sales team Tracy & Val were brilliant. Really friendly, and walked us through the whole process from start to finish making it really easy. We encountered some challenges during the purchase and both of them used their internal network to unlock issues which ensured we were in our new place within 8 weeks from paying the deposit. The initial snagging and support has also been very good. Currently raised some issues through the after care team and hoping this goes as smoothly as the experience with Dandara to-date. Would thoroughly recommend a Dandara new build.

Dave · 12 December 2021

★★★★★ 5/5

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We were received warmly by Andrea and…

We were received warmly by Andrea and courteously taken to view the property of interest. Friendly and professional.

Bobson · 16 September 2026

★★★★★ 5/5

Trustpilot

I had an amazing viewing at Braeburn…

I had an amazing viewing at Braeburn Fields with Becky a few weeks ago. She was super helpful and accommodating. I was nervous as I hadn’t been to many viewings but she went above and beyond to make me feel at ease and answer all of my worries. Thank you Becky. Highly recommend!

Teresa · 17 April 2024

★★★★★ 3/5

Trustpilot

Size of Property

The size of the properties are very small with very little storage. Very over priced

Janet · 3 October 2026

★★★★★ 5/5

Trustpilot

Our perfect first new build purchase

Paul, Yasmine and Steve at The Oaks development in Sharnbrook have been first class. From reservation with Yasmine and then Paul helping with progressing the purchase and handover of our new home and Steve ensuring the house was perfect for when we moved in. Everything has be fantastic we love the house and the service we received just made everything perfect. Thank you Yasmine Paul and Steve.

Olly · 13 May 2023

★★★★★ 5/5

Trustpilot

Very knowledgeable gentleman

Very knowledgeable gentleman. I cant remember his name but I was very impressed with his knowledge and selling skills

Laneydot · 7 September 2026

★★★★★ 5/5

Trustpilot

Purchase of an Apartment

Recently purchased an apartment from Dandara on jersey. Am really impressed with the spec/finish and 270 degree views from the balcony… and the apartment exceeded my high expectations. The location is also great and ticks all my boxes. Additionally, the staff at Sales have been fantastic with Kerry Rodgers always helpful and kept me appraised during the process. Russel and Rachel in Customer Care were very professional and I was extremely impressed by the attention to detail they demonstrated during the inspections and at handover. Thankyou all….. I highly recommend Dandara Jersey :)

Antony · 4 November 2021

★★★★★ 5/5

Trustpilot

Fabulous customer service

We have been renting through Dandara Jersey lettings for more than ten years in different properties and have always had entirely positive experiences with them. Samantha is always helpful, polite and highly efficient- if anything is wrong where we live we can be confident it will put right as soon as possible. Written communications are always clear and courteous and she is just as delightful and professional in person, as are her colleagues. We are very happy with the service we receive and would recommend highly.

Iva · 2 November 2021

★★★★★ 5/5

Trustpilot

The Dandara Experience

I have been living in my Dandara apartment now for just over 3 years having bought off plan.The girls are great if I’ve had to pop into the sales shop in town to ask for any advice and from the beginning Katrina was my ‘go to’ person answering any questions I had and offering help and advice making the decision to purchase an apartment an easy choice.I have never been disappointed in my decision, not only is it a great location and good size apartment, the services provided also make life easy as I don’t have to think about rates and building insurance as that’s all taken care of in the service charges together with the maintenance of the buildings internally and externally including the carpark area. I would definitely use Dandara again for the whole package provided and a stress free living experience.

June · 1 November 2021

★★★★★ 5/5

Trustpilot

St Michaels Park, Stewkley

As a first time buyer, buying a house off plan all seemed very daunting. I had no idea what I was doing. Kelly at Stewkley has guided me through every step bit by bit. She has been completely fantastic. Dandara seem to have got every question answered or covered. From the initial contact, to reservation, kitchen choices and beyond I have felt reassured and confident in the details and information I have been given. The guidance has been gratefully received and truly brilliant.Having then been to see a completed Dandara development the finishing touches in the home have made me feel even more relaxed. I am very excited for when my house is completed, this is all thanks to Kelly!

Jess · 31 October 2021

★★★★★ 5/5

Trustpilot

I love my Dandra home

I love my Dandra home, this is my first time as a homeowner and our agent Susan Gordon was amazing. We did not feel pressured to buy our home, which there is no words to describe as it’s stunning. Susan was very helpful and patient with us, went over every detail of our property and kept us updated with the progress. Susan took the time and went out of her way to answer any question we had. We are excited to start our new adventure in our home and I would recommend dandra to others for beautiful homes and excellent agents.

Jenna · 29 October 2021

★★★★★ 5/5

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Happy Spectrum Tenant

I have lived at Spectrum Apts for over 10 years and I can safely say I would not have stayed as long only for Dandara’s superb staff, Brendan Mcgill and the team are so helpful and professional at all times. No matter what the problem is they get it sorted in no time and always offer other solutions if they can not solve it at that time. I feel safe at Spectrum knowing I have the support and help around me if anything goes wrong. Many thanks to all the team 💚

Roisin · 29 October 2021

★★★★★ 5/5

Trustpilot

The Poplar / Grandhome

We recently reserved a The Poplar 3 in the Grandhome development. We have been in contact with Susan Gordon and she help us thru the whole process. her experience in sales is unique and has been a pleasure to deal with. Dandara as a house builder has been seen by us as one of the best when it comes to customer service and all finishing's , quality is their motto and you could see that around their properties.Really happy and looking forward to be living there.Thanks Susan

FLORIN · 29 October 2021

★★★★★ 5/5

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Hazlewood Pinewood Gardens.

Hazlewood Pinewood Gardens.The purchase of the house was so relaxed and very calming under difficult personal circumstances. Alanna was above and beyond in the capacity of professionalism and understanding. She was so efficient with communication, paperwork and always available when answering requests and questions. The handover was clear and with lots of information ~ again being told not to hesitate by Alanna to call regarding understanding anything or problems using anything. The sales support was made so easy and without stress. The house is wonderful ~ although the only downside the small snagging list took ages to be looked at. The after-care team was not on hand and I had to do all the calling, always available and helpful but not forthcoming with their return or communication calls. When the guys did come all was done perfectly and with little fuss or intrusion. Everyone has been so welcoming and helpful and I am so happy in my new home.

FM · 28 October 2021

★★★★★ 5/5

Trustpilot

Helen Quayle Dandara Sales

Thank you Helen Quayle for all the advice and support for the purchase of our Dandara home in Port Erin. Your assistance was invaluable and gave a wonderful human touch to the purchase process. Helen you are to be congratulated on your customer focus and you are warmly thanked! Peter

Peter · 2 June 2024

★★★★★ 5/5

Trustpilot

I don’t usually do reviews

I don’t usually do reviews, but after my excellent experience at Dandara Grandhome, Aberdeen I am making an exception.We were downsizing for health reasons, and had looked at quite a few existing properties without success and decided to have a’nosey’ at Dandara Grandhome, Aberdeen.From our first meeting, we were made to feel comfortable with no pressure whatsoever from Susan Gordon, Dandara’s excellent Sales Consultant.Susan listened to our requirements and was able to direct us to the correct property using her expertise and excellent product knowledge.The whole process was stress free and we were able to gain access to our new home prior to handover for measurements etc.Without doubt, we have made the correct decision, and look forward to enjoying our new home - thanks to Susan.

RR · 27 October 2021