Trusted Agent profile · Braintree
★★★★★
979 reviews across 2 platforms
74A High Street, Braintree, CM7 1JP
Part of Beresfords, see every office.
Beresfords's office in Braintree, at 74A High Street, is rated 4.7 out of 5 across 979 reviews on two platforms, including 314 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of two awards Beresfords won in 2026.
Tell us what you need and we'll put you in touch. Beresfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Braintree.
The Trusted Agent 2026 results for Beresfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Braintree office, from every platform, shown as written. First names only.
5/5
TrustpilotA recommended service
A recommended service. A very knowledgeable, friendly and efficient team. Feel a good working relationship going forward.
Hi SallyThanks for finding the time to provide your feedback. I’m pleased that your experience of dealing recently with our lettings team has been positive and we look forward to working for you from this point onwards. Steven Bond Managing DirectorResidential Lettings
5/5
GoogleBeautiful staff members that went out of their way to help us through the process of renting our first place. My partner and I were both treated so nicely and would recommend going through their company to anyone
Hi Jack I was pleased to read that our lettings team in Braintree went the 'extra mile' for you and it is great that you would not hesitate in recommending them to others. We are all very grateful for your kind words and I hope that you and your partner enjoy your time in your first property together. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotFriendly and Professional
I have worked closely with Alice in the past on a mutual client. She is always friendly and professional with her approach. She lets our properties quickly and without a fuss. Always excellent service.
Hi Zita,Many thanks for taking the time to post your review. I know Alice and the rest of her lettings team in Maldon will be very grateful for your kind words and we look forward to working with you again in the future.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotVery poor communication and offers…
Very poor communication, no calls returned for 2 days and offers being held back to vendors due to lack of staff. We viewed a property with an agent who could not answer any questions . Very disappointed !!! I will certainly not be selling through these guys .
Hi Jenny,Having read your recent review I am naturally concerned and disappointed with the comments made within. Unfortunately, I am unable to locate a record for you on our own internal database and I am unsure when we dealt with you as a client and in what respect? Please feel free to contact our Customer Services Manager, Alison Horsley, with more information on a.horsley@beresfords.co.uk and she will be happy to investigate accordingly.
5/5
TrustpilotExcellent customer service by…
Excellent customer service by every member of the team within the company. Always keep me informed of every interactions and take care of my letting.Thank youAbeydin
Hi AbeydinThanks for taking time out to provide us with your feedback. So pleased that you were impressed with the level of customer service provided by our local lettings team and that they kept you informed throughout.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotVery disappointed with their customer…
Very disappointed with their customer service.
5/5
GoogleGreat communication and everything was made very easy for me
Hi Nicole, Thank you for your recent review, I am pleased that our lettings team in Braintree made the whole process easy for you and that they kept in constant contact with you throughout. Steven Bond Managing Director - Residential Lettings
1/5
TrustpilotFalse advertising in zoopla price lower than they would accept
False advertising in zoopla they add a price of 350k and once you start negotiating the price they say they only would accept offers close to 400k.
Hi Matheus,It is disappointing to see the 1 star review that you recently left. Having checked our entire database, I am unable to locate a record for you so am unsure if we have dealt with you as a customer in any respect? I am also not sure which property you are referring to so cannot check the selling price nor the full history on file. For reference, if the property has a guide price, it will only show one amount on the main property display on the portals. Both figures will subsequently be shown in full details. Please feel free to contact me with more information at a.horsley@beresfords.co.uk and I will be more than happy to investigate further.Alison Horsley, Customer Services Manager
5/5
TrustpilotBeresfords were approachable and…
Beresfords were approachable and communicative at all times, and were excellent to deal with as the tenant of a property they managed. I am pleased to have had them representing my landlord, and I recommend them highly.
Hi Kevin,Many thanks for taking the time to leave your review. It was pleasing to read your positive comments and that you are happy to have us representing your landlord and tenancy. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat service
Beresfords are trusted and reliable and were fast to make me aware when the property was re-made available for me and my friend to make the offer. They were friendly and helpful to deal with in person and were able to answer any questions in detail. Thanks again!
Hi CameronThanks for your recent review. I was pleased to read your positive comments regarding the service provided to you by our lettings team. I know the entire team will be very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotVery good service and very prompt.
5/5
TrustpilotRecommend
Extremely helpful in guiding us. Alice, thank you for being so informative and lovely!
Thank you for posting your review. Alice will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotVery professional service
Very professional service. Excellent communications. Courteous and attentive. Quick to respond and follow up.
Hi SueThank you for posting your review.It is pleasing to read that you have found us to be professional and quick to respond to any queries you may have had. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat help with a Tenant dispute
Had Problems with Tenants leaving property in a v.poor condition and needed to go to a tribunal which Kate navigated successfully to a great outcome financially.
Hi ChrisThanks for feedback. Despite you experiencing some issues with your tenants I am pleased that Kate assisted you effectively and that you received a positive outcome following an independent adjudication.Steven BondManaging Director - Residential Lettings
5/5
GoogleMy property manager Samantha provides a great service. She’s quick, efficient and no problem is too small. Overall a great service.
Many thanks for taking the time to post your review. I am pleased that you have been happy with the service you received from Samantha who was able to resolve your problems in a quick and efficient manner. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotGreat Smooth Process
The process of letting the property was very smooth and agents made sure we are in the loop with everything. Would definitely recommend to others.
Hi Marta,Thanks for your feedback. I am pleased that you found the application process was smooth and that our personnel kept you updated throughout. I know our staff will be very grateful for your kind words and it is great that you would recommend us to others.Steven BondManaging Director - Residential Lettings
5/5
GoogleFantastic service and support all the way through the application!
Hi George Many thanks for taking time out to post your review. I am pleased that you have been happy with the service provided to you by our lettings team in Braintree. We all appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleFriendly and polite, yet professional. Good and effective service thus far.
Hi Joshua I am pleased that you found our staff friendly, polite and professional. I know that every member of our lettings team at Braintree will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotVery helpful and efficient always had…
Very helpful and efficient always had time to talk things through Thank you
Hi SuzanneWe very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleVery professional and doesn't matter you speak to when calling the office ,every one is aware of your case and give you great service , so well done every one at Beresfords estate agents Braintree
Hi Bob, Many thanks for the 5 star award and positive comments for the team at our office in Braintree. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
GoogleI have used Beresfords for their Introduction of Tenant service for a number of years now. I have always found them professional, friendly and approachable, and also informative when additional advice has been sort. They also keep me regularly updated on progress. Would happily recommend.
Heidi, Thank you for taking the time to provide a 5-Star rating. I am pleased that your experience with our lettings team in Braintree was positive and the service received was professional, approachable and informative. Steven Bond Managing Director, Residential Lettings
5/5
GoogleThe braintree team is so good with their job that referring potential clients comes naturally without the fear of disappointment
Hi Paul Many thanks for taking the time to post your feedback regarding our lettings team in Braintree. We invest heavily in staff training to ensure that we provide an excellent service to our customers, so it is great to read that you have been impressed with the service provided to you. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
Trustpilotletting
the company are very friendly helpfull and nothink is to much trouble for them.
Hi IanThanks for your feedback. I’m pleased that you found our staff both friendly and helpful.Steven Bond Manging DirectorResidential Lettings
5/5
TrustpilotExtremely quick and helpful!
Both James on the viewing and Kris on the move in were extremely lovely and very helpful!
Hi KatieThank you for your feedback regarding both James and Kris in our lettings department at Chelmsford. I am pleased everything progressed successfully to completion and hope you enjoy your time in the property.Steven BondManaging Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Beresfords, Braintree won Gold; Beresfords, Billericay won Trusted Agent.
Tell us what you need and we'll put you in touch. Beresfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Braintree.
