Trusted Agent profile · Braintree
★★★★★
979 reviews across 2 platforms
74A High Street, Braintree, CM7 1JP
Part of Beresfords, see every office.
Beresfords's office in Braintree, at 74A High Street, is rated 4.7 out of 5 across 979 reviews on two platforms, including 314 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of two awards Beresfords won in 2026.
Tell us what you need and we'll put you in touch. Beresfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Braintree.
The Trusted Agent 2026 results for Beresfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Braintree office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks Kate
Friendly, helpful service.Kate has kept us informed and promptly responded to all queries relating to our rental property
HI MarilynWe very much appreciate your feedback and I am pleased that you have found Kate both friendly and helpful whilst dealing with us. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleJust to leave here my thanks to Anna for the efficiency and professionalism and availability that she always showed during the whole process.PositiveResponsiveness, Professionalism
5/5
TrustpilotGreat service from Donna Pearce and the…
Great service from Donna Pearce and the sales team. Kept us informed every step of the way. We will definitely use Beresford's again.
Hi Tracy,Many thanks for the 5 star award for the sales team at our Brentwood office and in particular Donna, your main point of contact. The team pride themselves on the quality of their customer care, keeping in regular contact with all relevant parties throughout a transaction. Your positive comments are much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Service Manager
1/5
TrustpilotHaving rented for 4 years and wishing…
Having rented for 4 years and wishing to downsize when a smaller property to let is available, I seem to get we will contact you for a little Viewing time , to nothing and then sorry we have too many showings and you are unsuccessful in viewing the property ! What the hell is going on with this letting agency !!!! Why not just say that we have too many in the first place ! Time wasters and will look elsewhere in rentals ! Mr David Seymour (if you are wondering who)
5/5
TrustpilotAlways a pleasure to see Sarah she is…
Always a pleasure to see Sarah she is lovely. Great listener, patient and very understanding. I know she has taken lots of pictures and will go above and beyond to help fix my leaky taps and water pressure issues x
Hi TinaWe appreciate you finding the time to post your recent review. I was pleased to read your positive comments regarding the approach of Sarah, our Inventory Clerk. I know she always tries her best to assist each and every client and I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleBeresford team are approachable. They provide every information needed per time and their services are excellent.
Hi Omotola Thanks for providing your positive feedback following your recent dealings with our local lettings team. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotI have been dealing with Beresfords for…
I have been dealing with Beresfords for some time now and I’m always impressed; Corrine visited to do my most recent property check and was completely professional and a pleasure to deal with.
HiThank you so much for your positive feedback. It's great that you have been working with us now for some time and I know that Corrine in particular will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotExcellent service
Excellent service quick response to any situation
Hi AlanThanks for your feedback and I’m pleased that you were impressed with the service provided to you by our lettings team.Steven Bond Managing DirectorResidential Lettings
5/5
TrustpilotVery prompt and helpful
Very prompt and helpful. Good follow up
Hi KatieThanks for taking time out to provide your feedback. I’m pleased that you were happy with the service provided during your recent dealings with our local team.Steven Bond Managing DirectorResidential Lettings
5/5
GoogleI would like to highly commend the professionalis of Debby, Joe, Jack and Christine during the contract stage. Best in class
Hi Gustavo, Many thanks for leaving your positive review. I know that Debby and her team at Braintree lettings will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
1/5
TrustpilotI have been waiting for nearly 3 months…
I have been waiting for nearly 3 months for deposit to be returned diffent amount each time I'm asking no response from anyone when I call I would not touch this lot with a pooey stick go somewhere else these are theves
Ricardo,Having read the contents of your review I wanted to reply accordingly as follows.Firstly, many apologies that you have felt a need to leave such a review, but there are genuine reasons why your deposit has not been returned. The legal process in the UK dictates that no funds can be returned to a tenant (be it in part or full) until such time as the agent concerned has written consent of any agreement from both the landlord and the tenant. Following extensive negotiations the landlord has agreed to reduced deductions from your deposit, but unfortunately this has not proved acceptable to yourself. Until such time as yourself and the landlord can agree a mutually acceptable compromise, unfortunately we are not permitted by law to return any funds. Our personnel attempted to discuss this with you by telephone on the 15th November but had to leave a message for you to all us back. Nothing was forthcoming so we contacted your daughter who confirmed that she would pass on the message and get you to call us back. Should you be unable to reach an agreement with the landlord, then your next course of action would be to lodge an appeal with the Tenancy Dispute Service and I believe this has been explained to you previously. Once again, I am sorry that you feel aggrieved that Beresfords have been deliberately holding on to your deposit, but hopefully my explanation above provides a clearer picture of our Company's position in this regard.Steven Bond - Managing DirectorResidential Lettings
5/5
GoogleDebby, and all the team at beredfords was very helpful with our moving in process!
HI Marios We very much appreciate you taking time out to provide us with your feedback. So pleased that Debby and the rest of our lettings team at Braintree proved helpful and effective throughout your dealings with us. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotExcellent service
From first enquiry to picking up the keys, Paul, Christine, Lynn and the rest of the team were fantastic - easy to deal with and keep me informed throughout.
Hi Andy,I really appreciate your feedback and I am pleased that Paul and the rest of our lettings team in Billericay impressed. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotAvoid
I sold my property using Beresfords in Shenfield. They were unprofessional, incompetent and negligent. They did not do the due diligence on the buyer and did not act on my behalf, more worried about keeping the buyer happy - and they to you lie in process. I wouldn’t recommend them.
Dear Hannah, Having read your recent review I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent emails with our Shenfield branch, it would appear notes outline a different view to your own in terms of how events unfolded throughout this transaction. Therefore I would be keen to discuss this matter with you in more detail to gain a greater understanding of your own frustrations. Please feel free to contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Services Manager.
5/5
GoogleExtremely communicative, professional and friendly branch. They made a process which can be so stressful and nerve racking, easy, clear and positive. Thank you!
Hi Zey We very much appreciate you taking the time to provide us with your feedback following your recent dealings with our lettings department at Braintree. I am pleased that they maintained regular communications with you throughout the process and made it as stress free as possible. We are all very grateful for your kind words. Steven Bond Managing Director - Residential Lettings
5/5
GoogleWhat a wonderful team in Braintree Letting. Friendly, helpful and knowledgeable. A delight to deal with.
Hi Sarah, Thank you for posting your recent review. I am pleased that you found the service provided to you by our team in Braintree, but particularly Debby to have been both helpful and friendly. I know they will all be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
4/5
GoogleGenuinely offered help and saw my issues in relation to the transaction.
Hi Femi Many thanks for posting your review. We all appreciate your kind words and 4-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleBoth Danny and Joe are an amazing pair of souls. Thank you for making the process so smooth and answering all queries that we had. Best wishes!
Hi Casey I just wanted to reply to you personally to thank you for your positive feedback, having recently dealt with our local lettings team. We are all very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleVery helpful agency. Quick and good communication.
Many thanks Kristina for taking the time to share your experience. I am pleased to hear you were impressed with the level of service extended to you as I know the team work hard to provide the best possible customer care. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
1/5
TrustpilotHonestly AVOID AT ALL COSTS
Honestly AVOID AT ALL COSTS. Very friendly and helpful at first but as soon as you sign, useless!! All repairs take months and are fought against, repairs are a disgrace and shoddy. When requests are made they are ignored and then rude and sharp replies. As a pregnant woman, we asked to leave the property a couple of weeks early to avoid moving out during the week I give birth, no chance. But told repairs won’t be done because landlord is quarantined - if I quarantine, can I not pay rent? If you’re confident nothing will go wrong in your new house, may work well but I hope you don’t have questions or requests!!
5/5
Trustpilot5 star for Jack, Debby & Joe
5 star review for Jack, Debby and Joe! They have been very helpful and supportive in helping me move! Waiting for the keys!!!
Hi Nikki,Thanks so much for taking time out to provide us with your feedback. I am pleased that you found our lettings team at Braintree very supportive throughout the process. I know all members of the team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotLettings Team
Debby, Joe and Jack couldn’t have been more helpful. An excellent and fast service from them.Thank you!
Hi ScottThanks for your feedback. I was pleased to read that Debby and the rest of our lettings team at Braintree proved helpful and efficient during their dealings with you. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat team and a great service
Great team and a great service. Many thanks to Archie, Eleanor and Paul in particular
5/5
Trustpilotvery helpful
The view of the property was arranged quickly. The process for renting is very clear. Respond and reply to our questions quickly.
Hi Han,It is great to read that you have been happy with the service you have received regarding your rental property. We focus heavily on customer service so it is great to know that we have been able to meet your expectations in this regard.Steven BondManaging Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Beresfords, Braintree won Gold; Beresfords, Billericay won Trusted Agent.
Tell us what you need and we'll put you in touch. Beresfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Braintree.
