Trusted Agent profile · Braintree

Beresfords Lettings reviews in Braintree

★★★★★ Excellent

979 reviews across 2 platforms

74A High Street, Braintree, CM7 1JP

Part of Beresfords, see every office.

Beresfords's office in Braintree, at 74A High Street, is rated 4.7 out of 5 across 979 reviews on two platforms, including 314 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of two awards Beresfords won in 2026.

Google logo

4.9 / 5

314

Reviews on Google

This office

Trustpilot logo

665

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Beresfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Braintree office, from every platform, shown as written. First names only.

5/5

Google

I am very glad that I phoned Beresfords because I had a very warm and friendly welcome from Debby Barns when I first asked about a property to rent.I would like to say thankyou to Debby and Christine Sorrell for all their help

Stephen · 13 June 2023

Agent replied · 12 June 2024

Hi Stephen, It's great that you had a positive experience when dealing with our lettings team at Braintree and I know that both Debby and Christine will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Excellent communication,and really…

Excellent communication,and really knowledgeable. Can always contact either via email or phone and response is swift. Lauren, made what could be a stresful situation really easy by her efficient and timely communication. Also, was fully informed on every process to aid me make informed decisions.

Grace · 11 April 2023

Agent replied · 12 June 2024

Hi Grace,We really appreciate you taking the time to provide your feedback. I was pleased to read that our lettings team have communicated with you effectively and that you felt they were knowledgeable. We will always do our very best to ensure that our client's experience of the lettings process is as stress free as possible, and it is good to know that on this occasion we managed to achieve this.Steven BondManaging Director - Residential Lettings

5/5

Google

I chose to use Beresfords to fully manage the rental of my property largely because of the professionalism and attention to detail shown by the team at the Braintree office. I feel confident knowing that they are committed to giving both me and my tenants a great service, giving me peace of mind.

David · 13 June 2022

Agent replied · 12 June 2024

Hi David Many thanks for your comments and positive feedback regarding the service provided by our lettings team in Braintree. It is great that you feel confident that your investment property is in safe hands. Rest assured, we will strive to continue delivering a professional and efficient service on a consistent basis. Steven Bond Managing Director - Residential Lettings

2/5

Trustpilot

The worse atention

The worse atention, I am trying to contact with this agency, and they don't reply my emails... Really bad atention after they take the money... I still waiting response for more than 1 month

Raúl · 20 January 2024

Agent replied · 12 June 2024

Hi Raul,I was sorry to read your comments which state that one of our letting branches are not replying to your emails. This is highly unusual and furthermore, in any correspondence that we send to you our contact details not only include an email address, but also a telephone number. Nonetheless, I want to make sure that the correct branch replies back to you, but unfortunately within your review you did not state which one of our branches you were dealing with. Please email me directly: sb@beresfords.co.uk and I will make sure that a team member from the relevant branch makes contact with you straight away. I am sorry that you have experienced these issues, but hope that we can now resolve this situation for you.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

The whole process was great

The whole process was great. I was regularly communicated with via email or telephone. Very satisfied with my experience, and the free coffees were a nice bonus!

K · 31 May 2024

Agent replied · 12 June 2024

Many thanks for taking time out to post your review. It is great to read that you have been satisfied with the service provided to you. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Google

Great service overall, very professional with resolving any issue's we had in our current apartment, soon to be moving into a new apartment and they did not disappoint! Nothing more to say but definitely would let with these agency again.

Ben · 17 August 2023

Agent replied · 12 June 2024

Hi Ben Thank you so much for taking the time to provide positive feedback following your recent dealings with our lettings department at Braintree. It is great that you found the approach of our staff professional, and would not hesitate in using our services again. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

So I’ve been dealing with Hannah GRANT

So I’ve been dealing with Hannah GRANT, who I found to be very professional, polite, very knowledgeable and very prompt with her replies, regarding my enquiry to rent a property. A true asset to Beresfords. Terry SAINT.

Terry · 23 October 2023

Agent replied · 12 June 2024

Hi TerryThanks so much for taking the time out to provide us with your positive feedback regarding Hannah. I know she will be very grateful for your kind words and 5-star rating, as we all are.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

I was very happy with service provided…

I was very happy with service provided by Beresford's from Daniel coming around for market valuation, my property being put up for sale and my house selling within 2 week's. I was given weekly updates of sale from Saffron who was very helpful.I would not hesitate to use Beresford's Estate Agents again .Nicola Pain

Nicola · 1 March 2022

Agent replied · 12 June 2024

Hi Nicola,Many thanks for the 5 star award for Daniel and Saffron, who are based at our office in Brentwood. Both are focused on providing the best possible customer service, from the first point of contact through to exchange and completion. They will guide and support throughout the transaction, ensuring all parties are regularly updated. They will appreciate your kind comments and look forward to assisting you again in the future.Alison Horsley, Customer Services Manager

5/5

Trustpilot

Great team

Great team, very professional and quick to find a tenant. Would recommend to anyone looking to rent a property.

Albert · 29 September 2024

Agent replied · 23 October 2024

Hi AlbertThanks so much for your positive review. I am pleased you found our local lettings team professional in their approach and that they managed to find you a suitable tenant very quickly. It's great that you would recommend us to others and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

A fully professional team .

A fully professional team and it is a pleasure to deal with all the members who were dealing in respect of our property

Mr · 23 July 2024

Agent replied · 24 August 2024

Hi KalyanaramanMany thanks for providing us with your positive feedback following your recent dealings with our local lettings team. Its great that you found them professional throughout the process. As a business we invest heavily in ongoing staff training and development, so it is nice to read such comments.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Amazing customer service!

We have recently rented a property through Beresfords and have mainly been dealing with Abby. She has been a delight to deal with, always pleasant and promptly answering any questions we have. She has made the process simple and enjoyable for us. I would recommend Beresfords for anyone looking to rent a property.

Molly · 1 April 2022

Agent replied · 12 June 2024

Hi MollyI really appreciate you posting your recent review and I am pleased that you have been impressed with Abby Johnson. It is great that you would recommend us to others and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Great communication

Great communication, really friendly staff and we were kept up to date at all times with what was going on and what the next steps would be. It’s a stressful time moving but they have made it all so easy and straightforward. Thank you!

Lisa · 9 March 2023

Agent replied · 12 June 2024

Hi LisaIt was great to read your positive comments following your recent dealings with our lettings team. I am pleased that they kept in touch with you throughout the transaction and made things a little less stressful for you.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Great service

I think they knew how much we wanted the home, and continued to keep us updated and supported throughout the process. Helped give us time to get our ducks in a row and we’re in year two of our happy home

Troy · 8 June 2023

Agent replied · 12 June 2024

Hi Troy,Many thanks for the 5 star review and positive comments for our team. I am pleased to hear you secured your dream home and have no doubt the team would have done all possible to achieve this. We wish you many more happy years there and look forward to assisting you again in the future.Alison Horsley, Customer Service Manager

5/5

Google

Great service from Jack. Polite and understanding and quick to resolve my query.👍 …

Barry · 2 December 2024

Agent replied · 9 December 2024

Hi Barry Many thanks for posting your recent review. I am pleased that Jack was able to assist you efficiently and was quick to resolve any queries you had. I know that he and the rest of the lettings team at Braintree will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

4/5

Google

I have received quality services from Beresford Estate Agent ,the team is very friendly and always available whenever I was in need of support and advise

Elijah · 13 May 2024

Agent replied · 12 June 2024

Hi Elijah We appreciate you taking the time to provide us with your feedback following your recent dealings with our lettings team at Braintree. It's great that you found them friendly and supportive throughout the process and I know they will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

I'm really pleased with the help given by Joe

Joe has made my experience as a tenant really pleasant, he has been so helpful whenever I need something and always happy to help!Real friendly member of the team, thank you!

Bell · 25 January 2024

Agent replied · 12 June 2024

Hi Bell,I appreciate you providing your feedback following your recent dealings with Joe. I am pleased that he has been friendly, helpful and approachable. We want all of our customers to have a positive experience when dealing with us and it sounds like, on this occasion Joe has delivered at the level required. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

This is my first time renting and they…

This is my first time renting and they have help with every tlstep o the way and made sure we are completely up to date with every process ⁸

Bobby · 7 March 2024

Agent replied · 12 June 2024

Hi BobbyThanks so much for taking time out to post your recent review. I am pleased that our local lettings team assisted you effectively during your first experience of renting a property. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

They showed they care

They showed they care about you and your renting journey. Little details that matters alot during a house search when you're looking to find your next property.

Mak · 25 March 2024

Agent replied · 12 June 2024

Hi MakThanks for taking the time to upload your feedback. I am pleased that you found the approach of our staff caring and I hope we can assist you further on your rental journey.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

The team have been very professional to…

The team have been very professional to deal with and have shared their knowledge throughout the process

Stevepradyhotmail.com · 20 September 2024

Agent replied · 23 October 2024

Hi SteveThanks for the positive feedback following your recent dealings with our local lettings department. I am pleased that you found them both professional and knowledgeable.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Thomas Enderby Has been incredibly …

Thomas Enderby Has been incredibly kind and helpful through out the entire process and always so quick at replying. I had very good experience.

Dhanya · 22 May 2024

Agent replied · 12 June 2024

Hi DhanyaThank you for your positive feedback following your recent dealings with our lettings department in Chelmsford. I am pleased that Thomas in particular was very helpful throughout the entire process.Steven BondManaging Director - Residential Lettings

5/5

Google

Very happy with the excellent service and advice I have received from Beresfords letting agency Braintree .Helped us find a tenant and were really quick in getting everything sorted.Debby and the whole team is so dedicated and professional ,hassle free. I cannot recommend them enough.would use them again .

Emma · 13 June 2022

Agent replied · 12 June 2024

Hi Emma, I am really pleased that you were satisfied with the service provided by our lettings team in Braintree and we are all very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Excellent experience with Lauren!

Lauren Taylor from Beresfords is very friendly, responsive, and helpful. It’s been a pleasure dealing with her in my search for a property!

Brooke · 8 June 2024

Agent replied · 24 August 2024

Hi BrookeI am so pleased Lauren was friendly, responsive and helpful during your recent dealings with her. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

An excellent customer service experience

I have had a few contacts with different letting agents in the last few weeks. I must say that Lizzi's customer relations skills was outstanding. The ability to effectively utilise her communication skills with good sense of houmous made the difference. She was really happy to help.

Yk · 6 August 2022

Agent replied · 12 June 2024

Hi Yk AwoI really appreciate you taking the time to provide your feedback following your dealings with Lizzie, one of our Lettings Consultants in Upminster. It's great that you had a positive experience and I know that Lizzie will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Very helpful team

The team at Beresford have always been easy to reach, lovely to deal with and kept me informed every step of the way. Very respectful of my time and access to the property as well.Lovely group of people 😊

Sarah · 17 May 2023

Agent replied · 12 June 2024

Hi Sarah, Having read your feedback I am pleased that you have found our lettings team easy to communicate with and that they have supported you throughout the entire process. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

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Questions about Beresfords Lettings

Has Beresfords won any awards?

Yes. In The Trusted Agent 2026 awards: Beresfords, Braintree won Gold; Beresfords, Billericay won Trusted Agent.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Beresfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Braintree.

What do you need help with?

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