Every review we hold for the Braintree office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilotvery professional team
Karen and Amy are very professional and gave me an impressive confidence to rent my house with Beresfords. As a Landlord leaving abroad, the must important thing for me is to feel secured that my property is well managed . And I totally feel that with Karen, David and Amy
Agnaldo · 15 September 2023
Agent replied · 12 June 2024
Hi Agnaldo,I really appreciate you taking time out to provide us with your feedback. So pleased to read that Karen and the rest of her lettings team impressed you throughout the process and as one of our landlords you feel reassured that your investment property is in safe hands. Rest assured we will continue to look after you and appreciate the business that you continue to provide to us.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleDebby is always very helpful
Hannah · 13 June 2023
Agent replied · 12 June 2024
Hi Hannah
Many thanks for leaving your review. I know that all the team at Braintree lettings, but especially Debby will be very grateful for your kind words and 5-star rating.
Steven Bond - Managing Director
Residential Lettings
★★★★★ 5/5
GoogleWill be renting second time through this agency. Very helpful and kind people working at Beresfords branch in Braintree. Replying back to my emails within minutes, never had to wait for a long time. I am very happy that we got a chance to rent through Beresfords again!
Anna · 16 October 2023
Agent replied · 12 June 2024
Hi Anna
Thank you for taking the time to leave your review. It is always nice to hear that the service we provide to our clients is a positive experience and that our staff are friendly and helpful. I know our lettings team in Braintree will be very grateful for your kind words and 5-star rating.
Steven Bond - Managing Director
Residential Lettings
★★★★★ 5/5
TrustpilotCorrine was very professional and made…
Corrine was very professional and made the whole process so easy. I highly recommend using Beresfords.
Linsey · 15 April 2022
Agent replied · 12 June 2024
Hi LinseyThank you for taking the time to post your recent review. I am pleased that you found Corrine professional and it is great that you would recommend Beresfords to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotMet Jay during a property viewing and…
Met Jay during a property viewing and was thoroughly impressed by his professionalism. He patiently answered all our questions and expertly guided us through the rental process. Thanks, Jay, for your exceptional service!
Elizabeth · 13 August 2024
Agent replied · 24 August 2024
Hi ElizabethThanks for your review. I’m pleased Jay impressed when you dealt with him and that he answered all your queries.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleI had an outstanding experience with Beresfords Estate Agents. Thanks to the exceptional service from Jack, Debby, and Christine. Their professionalism, efficiency, and friendly approach made the rental process smooth and enjoyable. Highly recommended!
Sixtus · 27 July 2024
Agent replied · 26 August 2024
Hi Sixtus
I appreciate you finding the time to provide us with your feedback, following your recent dealings with our lettings team at Braintree. It's great that you found them, professional and friendly throughout the process and we all very much appreciate you being prepared to recommend us to others.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleIt's a great service experience with beresfords estate agency ,the way of keep maintaining customer service and relationships absolutely phenomen ,specially braintree essex agency staff like Debby barnes and all other associates
Thanks from frango and steffy family
FRANCO · 13 May 2024
Agent replied · 12 June 2024
Hi Franco
Thanks for taking time out to provide us with your feedback following your recent dealings with our lettings department in Braintree. I was pleased to read that you have had a positive experience, we all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresfords are a wonderful Estate Agency
Beresfords are a wonderful Estate Agency to work with. They recently rented out my property and I have been extremely impressed with their service. Lauren especially has been wonderful, keeping in contact with me regularly and providing great advice. She found some new tenants very quickly and her service has been very professional.
Verity · 25 May 2023
Agent replied · 12 June 2024
Hi Verity,Thank you so much for taking time out to provide us with your feedback. I am pleased that you have been impressed with the service provided to you by our local lettings team and it is great that we have found you some quality tenants very quickly. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotWhy consider any other agent
I had a very awkward tenant who wanted to vacate at short notice without payment - Karen EW was very knowledgeable and ensured that the matter was resolved without having to litigate. Furthermore she went to extraordinary lengths to help me secure a new tenant.Beresfords have acted for me for over ten years and I cant see why i would consider any other agent.
Mr · 30 March 2022
Agent replied · 12 June 2024
Hi Mr PThanks so much for posting your recent review. It is a shame that we all had the experience of dealing with a difficult tenant, but I am pleased that Karen utilised her skills and experience to help you navigate through this difficult situation. Having been a client of ours now for some considerable time, can I put on record our sincere thanks for all the business you have provided to us over that period of time.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotA most professional and friendly…
A most professional and friendly service by Debby and her team.
Peter · 29 October 2022
Agent replied · 12 June 2024
Hi PeterMany thanks for taking the time to leave your review. I am glad you found our lettings team at Braintree to be professional and friendly in their service to you, and I know they will all be very grateful for your kind words.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
Trustpilot100% recommended
Beresford have been a fantastic agency to deal with. Excellent communication from enquiry, to house view and liaising with landlords, I can't fault them. I would definitely recommend! Thank you team
Kimberley · 6 September 2024
Agent replied · 23 October 2024
Hi KimberleyThank you so much for your kind words. I’m so pleased you have been impressed with the service provided by our lettings team and it’s great that you would recommend us to others. We are all very grateful for your kind words and 5* rating.Steven Bond Managing DirectorResidential Lettings
★★★★★ 5/5
GoogleThe best team to work with, really helpful in every aspect, there every step of the way in helping us secure a property, would definitely recommend this agency and will be using again in the future
Rachael · 5 June 2024
Agent replied · 26 August 2024
Hi Rachael
I very much appreciate you taking time out to provide us with your feedback and I am pleased that you were impressed with the service provided to you by our lettings team in Braintree. It's great that you would recommend us to others and we all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotLauren has been really friendly and…
Lauren has been really friendly and helpful!
Ashley · 13 February 2023
Agent replied · 12 June 2024
Hi AshleyThank you for posting your recent review. I am sure Lauren will be very grateful for your kind words. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleHe was friendly but professional and provided excellent service..It was easy to follow the steps, as Joe had explained them over the phone beforehand and clearly detailed them in the email
Bernadette · 22 August 2024
Agent replied · 29 August 2024
Hi Bernadette,
I am pleased that you found Joe professional and efficient. It is also good to know that he clearly explained everything to you through each stage of the process. We very much appreciate you taking time out to provide your feedback.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotKnowledgeable and Professional
High recommend Estate Agents.
Georgi · 17 May 2023
Agent replied · 12 June 2024
Hi Georgi,Thank you for posting your recent review. Its great that you would recommend us to others and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleEleanor has been great in selling my property, she has been very patient and understanding - always friendly and willing to help.
Dan · 13 April 2024
★★★★★ 5/5
TrustpilotIt was good experience with Beresfords
I received excellent service from Beresfords team especially Tom and Abby ,keep going.
Rijesh · 1 June 2022
Agent replied · 12 June 2024
Hi RijeshThanks so much for posting your review. I was pleased to read that you were happy with the service provided by our lettings team in Chelmsford, especially Tom and Abby. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleHighly recommend!! Fantastic costumer service from Nick and Phoebe. Huge thank you to both of them as the sell of my flat went very smoothly and fast. In my opinion the best team and company in their sector. 10/10
Magdalena · 14 March 2024
Agent replied · 12 June 2024
Hi Magdalena,
Many thanks for the excellent review for both Nick and Phoebe who are based at our Braintree office. They both work really hard to ensure a transaction is as stress-free as possible, guiding and supporting throughout the process whilst keeping all parties regularly updated. Your 5 star award and recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleWe have been using as Landlords for three years now and they have been nothing but excellent. They are great when challenges arise, very fair with the tenants and have always found us new tenants and extremely quickly.
Can’t fault them.PositiveResponsiveness, Quality, Professionalism
Kieron · 15 December 2023
Agent replied · 12 June 2024
Dear Kieron
Many thanks for taking time out to post your recent review. I am pleased that you were impressed with the service provided by our lettings team in Braintree. I know they will be very grateful for your kind words and 5 star rating.
Steven Bond - Managing Director
Residential Lettings
★★★★★ 5/5
GoogleFantastic service from Debby and the letting team.
From my 1st meeting with Debby I knew my property would be good hands.
A tenant was found quickly and I was keep up to date all the way.
Very Professional, thorough and Knowledgeable,
I would highly recommend to anyone looking to let a property for a Stress free and prompt experience.
Roy · 13 June 2022
Agent replied · 12 June 2024
Hi Roy
Thank you so much for posting your recent review and I was pleased to read that you have been impressed with the service provided to you by Debby Barnes and the rest of our lettings team at Braintree. As a business we invest a lot of time and money into staff development and training and it is always pleasing when we receive such positive feedback from our customers. Many thanks.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotProfessional Standards and Reliable
Highly professional with their service and communication with us from the viewing process to all the administration that follows. They have a large team and there will always be someone ready to help out for any query big or small!
Jacky · 8 February 2024
Agent replied · 12 June 2024
Hi Jacky,So pleased that you were impressed with the service provided to you by our local lettings team. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAs a tenant and needing to find a…
As a tenant and needing to find a property ASAP, I was so happy with the level of service, care and professionalism shown by the team. I also appreciated that Adam contacted me regarding a property that was about to come onto the market, and had me in mind,as it met my requirements. Excellent service. Thank you so much.
Susan · 16 July 2022
Agent replied · 12 June 2024
Hi SusanThanks for your feedback following your recent dealings with our lettings team at Brentwood. I am pleased that they updated you promptly when a suitable property became available and that overall you were impressed with the general level of service provided. We are all very grateful for your kind words.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 1/5
TrustpilotTerrible service as letting agents
Terrible service as letting agents. Not helpful at all. Was messed around a lot when trusting them. Tricked into leasing another year and misinformed when landlord was selling. Told to leave heating on all day and night to get rid of metres of mould after two weeks of moving in. Ridiculous. Would arrange viewings without our acknowledgment I feel as if my good nature was taken advantage of.
Jamie · 28 December 2020
Agent replied · 12 June 2024
Hi JamieI was naturally disappointed to read your comments. Having reviewed our entire database we have no record of any dealings with you. If you would like to provide me with a little more information then I can investigate further. My direct e-mail is: sb@beresfords.co.ukSteven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
GoogleBeresfords estates have been great at keeping in contact with us and giving us updates along the way. Very friendly and helpful staff as well. Debby and Christine have been a huge help as have the rest of the team in helping us rent in the area!
E · 17 August 2023
Agent replied · 12 June 2024
Thanks so much for taking time out to provide us with your feedback. I was pleased to read that our lettings team in Braintree kept you informed throughout the process and that Debby and Christine in particular have been a huge help.
Steven Bond - Managing Director
Residential Lettings
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