Every review we hold for the Braintree office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFantastic service!!
Abbie was fantastic on her house inspection today. She was prompt on time and very professional. Thank you Abbie look forward to dealing with you again in the future!
DC · 24 April 2026
Agent replied · 4 June 2026
Thank you for providing us with your recent review. I am pleased that Abbie was prompt and efficient during her recent inspection at your property and that you have no hesitation in working with her again in the future. I know she will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleNick and his team couldn't have been more helpful, courteous and professional - going the extra mile on many occasions to get our property sold for us. I would highly recommend.
Marcus · 9 April 2026
Agent replied · 16 April 2026
Hi Marcus,
Thank you for taking the time to post your 5 star award for Nick and his team at our Braintree office. The team all work hard to provide the best possible customer care, guiding and supporting throughout the process. They will be pleased to know you were impressed with the level of service they provided and will appreciate your kind comments. Many thanks for the recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotJazmin Jaycock was extremely helpful…
Jazmin Jaycock was extremely helpful with checkout when my tenants had left the property. Answered any questions I had and helped me quickly and throughly.
Pela · 21 May 2026
Agent replied · 4 June 2026
Hi Pela
Thank you for your recent feedback. I was pleased to read that you have found Jazmin to be helpful and efficient whilst assisting with the checkout of your previous tenants. I know she will very much appreciate your kind words and we look forward to assisting you further in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleEleanor was fantastic throughout the purchase of our property. It wasn’t the easiest chain but she was always on the other end of the phone with any updates and whenever we had questions she would come back straight away! Her communication was brilliant and made the whole process a lot less stressful. We cannot thank you enough.
The rest of the team were also friendly and helpful when Eleanor had her day off.
Overall a great experience with Beresfords.
Danial · 28 October 2024
Agent replied · 11 November 2024
Hi Danial,
Many thanks for the great review for Eleanor, Assistant Manager at our Braintree office. Eleanor prides herself on the quality of her customer care. She will do everything within her power to progress a transaction through to exchange and completion, offering guidance and support whilst keeping all parties regularly updated throughout the journey. Eleanor will appreciate your 5 star award and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleEleanor and the whole team at Beresfords have been absolutely amazing! I cannot recommend them enough if you are looking to sell your property.
I switched to Beresfords after a number of issues with my previous Estate Agents, I wish I had gone with Beresfords from the start!
Eleanor has been my main point of contact and I can honestly say she has made the process of selling, from start to finish, 1000x easier. So so helpful, knowledgeable & friendly. I would often get updates from Eleanor before my own solicitor!
On the odd occasion where Eleanor wasn't available, the rest of the team were also fantastic, always had time to help with my queries and keep the process moving.
Beresfords truly are on your side and you will not regret using them as your estate agents.
Thank you so much guys!
Joe · 2 October 2024
Agent replied · 23 October 2024
Hi Joe,
Thank you for taking the time to post your fantastic review for Eleanor and the team at our Braintree office. It is pleasing to hear you have been impressed with their proactive approach as I know how hard they all work to provide the best possible customer care. Communication is key and the team will guide and support throughout a transaction, keeping in regular contact with all parties. Your 5 star award and recommendation is much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotA Star is Born ! Brilliant Service at Beresfords
We have never let a property before.We walked in off the street and were met by Charlie Richardson.He suggested a flat which turned out to be beautiful and which we have agreed to taking.What we liked especially about Charley was not only that he was so personable but he explained everything with great clarity and respected the fact we were novices never assuming that we knew everything about the procedure.He is a young person with a lovely manner.In short Beresfords are truly fortunate to have such an outstanding employee.Paul and Nicola
Paul · 26 September 2024
Agent replied · 23 October 2024
Hi Paul,Thanks for taking time out to provide us with your detailed feedback. I am pleased that Charlie made a good impression and that you felt he was genuinely interested in assisting you. I know that he will be very grateful for your kind words as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat service
My fiancée and myself would like to thank Beresfords and all their letting consultants who were involved in finding us our beautiful flat. A special thank you to Debby, Jack, Joe and Christine amongst others for all their hard work and dedication. They are doing a brilliant job and we would definitely like to recommend Beresfords to anyone looking for a property to rent or to buy. Thank you again for all your support and assistance. From Yogesh & Veroshka.
YOGESH · 4 September 2024
Agent replied · 23 October 2024
Hi YogeshI am pleased that our lettings team in Braintree found you a nice apartment to rent. It's great that you felt they did a good job and we very appreciate that you would not hesitate in recommending us to others. We hope you are happy in your new home.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAwesome!
Hannah was wonderful dealing with the end of the tenancy. The property was left in an unexpected state and she took a lot of care in documenting everything, giving recommendations for next steps and clarifying all my questions and concerns (it was the first time I've rented a property so a lot was still new to me). I've had a lot of great experiences with Beresfords over the last couple of decades, this is yet another one to add to the list!
Adam · 20 August 2024
Agent replied · 12 June 2024
Hi Adam,We appreciate you taking time out to provide your feedback. I am pleased that you felt the service provided by our lettings team in Brentwood and Shenfield was fast and efficient and I know the entire team, but especially Eleanor and Holly will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleHad a really great experience with this letting agency they were patient, professional, and supportive throughout the whole process. Everything was handled smoothly, and I always felt well taken care of.
Big thanks to Archie and Christine for all their help! Archie was especially fantastic from start to finish really attentive, helpful, and made everything much easier.
Highly recommend!
Natalayha · 2 April 2026
★★★★★ 5/5
GoogleDaisy has been incredibly helpful during our property search so far. She has been proactive, responsive, and genuinely attentive to what we are looking for, taking the time to suggest suitable properties and arrange viewings efficiently.
We’ve really appreciated her friendly and professional approach, as well as her knowledge of the local area and the different options available to us.
Cos · 16 March 2026
★★★★★ 5/5
TrustpilotFirst class service start to finish
My partner and I could not be happier with Beresfords, in particular Alice! The experience in finding a home was stress-free and we were well informed by Beresfords during the whole process. I love how personable the team had been, whilst maintaining a very professional approach. I can’t sing Alice’s praises highly enough, she helped to keep things moving along, provided updates regularly, and has such a positive outlook. She made sure the whole team were updated so communications with her colleagues were easy as well (Steve was a great help also!) I would definitely recommend Beresfords to anyone looking to find a new home, and am very thankful that Alice made this all happen so easily! Thank you very kindly!
Matt · 10 July 2024
Agent replied · 24 August 2024
Hi MattI wanted to reply to you personally to thank you for taking the time to provide us with such detailed feedback regarding your recent dealings with us. I am so pleased that you found our staff supportive throughout the entire process, especially Alice. It's great that you would definitely recommend Beresfords to others and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRoss in the Renewals Team at Beresfords…
Ross in the Renewals Team at Beresfords played a key role in resolving a recent rental issue with a tenant. His understanding of current legislation and industry practice significantly contributed to reaching a satisfactory outcome. I really appreciated Ross' professional yet sensitive approach in dealing with this matter.
Christine · 13 September 2026
Agent replied · 25 September 2026
Hi Christine,
Many thanks for your recent feedback. I am pleased that Ross was able to help you to resolve recent issues with your tenant, which meant it was cleared up and resolved efficiently with a satisfactory outcome for you. I know he will be very thankful for your kind words regarding his help and assistance with this. Please do not hesitate to contact us again if we can be of any further help in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 1/5
TrustpilotAggressive and Rude - Phoebe Holland
Phoebe Holland has been horrendous during the dealing with our property. Name calling, demanding, harassing us by phone and email. A formal complaint has been raised but no response given in over a week. She has called me a liar for not having received paperwork and continues to make hurtful comments over the phone. Trading Standards are being made aware of this type of bullying sales tactic.Edit - We have replied to your comment below by email and still no response.
Beverley · 5 June 2024
Agent replied · 12 June 2024
Hi Beverley,I have read your recent review and am naturally concerned and disappointed with the comments made within. Having checked our entire database, I am unable to locate a record for you so am unsure if we have dealt with you as a customer in any respect? Please feel free to contact me with more information at a.horsley@beresfords.co.uk and I will be more than happy to investigate accordingly.Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotGreat Experience - Rental
Really good and consistent communication from Eleanor and the team at Beresford. It was very easy to arrange a viewing and Rylie kindly showed us around 4 different properties on the day and took time to even show us some places twice. The whole experience went very smoothly and although we didn’t go for a property to due a change in our own circumstances this time, we will hopefully be back in touch and look forward to working with them again in the future.
Meg · 3 June 2024
Agent replied · 12 June 2024
Hi MegMany thanks for providing your positive feedback. I am pleased that our lettings team in Brentwood were able to assist you efficiently in your search for a suitable property. Despite your change in circumstances, we will look forward to assisting you again in the future.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotJazmin was very efficient in making the…
Jazmin was very efficient in making the checkout and maintenance process and smooth as possible
Ammen · 28 May 2026
Agent replied · 4 June 2026
Hi Ammen
Thank you so much for providing us with your recent review. I am pleased that Jazmin was able to ensure that your checkout procedure proceeded swiftly and smoothly. I know she will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleExcellent service from Beresfords!
We had a great experience with Beresfords during our move-in. The team was professional, helpful, and kept us informed at every step. Special thanks to Adam for his flexibility and clear guidance, which made the process smooth and stress-free. Highly recommended!, Tina
Zlatina · 19 August 2025
Agent replied · 9 September 2025
Hi Zlatina
Thank you for posting your recent feedback. I am pleased that Adam and the lettings team in Brentwood were professional and informative whilst assisting you with your recent move in. It's great that you would not hesitate in recommending us to others and we all wish you well in your new home.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotChris was very helpful.
Chris was very helpful throughout the process. He secured a tenant quickly with a good rental income.
Gillian · 4 May 2026
Agent replied · 4 June 2026
Hi Gillian
Thank you for providing us with your recent feedback. I was pleased to read that you found Chris to be efficient and helpful during your recent dealings with him, and that he was able to secure you a suitable tenant quickly. It's great that you would not hesitate in recommending us to others and we very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotArrears cleared
Hannah has been marvellous in helping Seven Arches Investments Ltd maintain a 100% rent collection - particularly recently where she managed to bring some tenants up to date when they had clearly got themselves into trouble with arrears - 2 months, getting on for 3 if she hadn't intervened - now fully paid up! She is always quick to respond to questions and requests and provides progress feedback at all times as well. Very professional and a credit to you.
SAIL · 3 May 2024
Agent replied · 12 June 2024
Many thanks for taking time out to provide us with your feedback. I am pleased that Hannah has managed to assist you effectively regarding the collection of rent and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotBeresfords and Sanders cant be trusted. AVOID THEM.
Beresfords reccomend a solicitors called Sanders who are in the same building as themselves. There was a total lack of communication between the two of them from the start. My prospective buyer pulled out of my house sale after a fairly long period of time, and i feel that both parties could have helped me more with alot more communication with me to pre warn me. Just prior to this my solicitor as well as beresfords were keen for me to pay my solicitors fees for the initial searches to be done on my next property.. I paid them over £300 reluctantly as i wasnt sure if the buyer for my house was serious in her purchase of my property. I explained this to both of them as I was worried the buyer could well pull out and i didnt want to take the risk of losing my money. Subsequently the buyer did pull out and now i have to pay the full fee to their solicitors even though theyve done the initial searches. Over £1000. I feel both beresfords estate agents and Sanders Solicitors have let me down alot. I would not reccommend Beresfords or Sanders at all. Im sad to say this as this was my 1st experience of selling my property and its been a bad and expensive experience for me . Both parties cant be trusted. They are liars. Truth.
Mr · 18 April 2024
Agent replied · 12 June 2024
Hi Mr Taylor,Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with individuals concerned, it would appear there is further information relating to how events unfolded throughout this transaction. I understand your buyer instructed a central heating and water surveyor to inspect your boiler and this was then condemned, despite you confirming to all members of staff the boiler had been serviced. We reassured your buyer and they stayed with you but when they subsequently asked for a builder to visit the property and you declined, they withdraw from their purchase as this gave them further cause for concern. Please note, it is vital all parties are transparent throughout the process to ensure the smooth progression to exchange. As a result of your frustrations, which were not helped by the reasons I have outlined, the Branch Manager became your main point of contact during this transaction.We appreciate communication with Sanders could have been better and this is disappointing to hear as they are our solicitor of choice. This is unacceptable and we will be providing feedback to ensure this does not happen again. Should you wish to discuss the matter further with me, please feel free to contact me at a.horsley@beresfords.co.uk.Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleI've had the pleasure of letting a property through Beresfords for several years now, and I must say, my experience has been nothing short of exceptional. From the outset, Debby at Braintree has been incredibly helpful, ensuring a smooth and efficient letting process.
One of the highlights of my experience has been the fantastic tenants that Debby found for my property. They have been an absolute delight to have, and I credit Debby for her keen eye in selecting such wonderful tenants.
Eva, from the inventory team, has also been a pleasure to work with. Her detailed reports during periodic inspections have been invaluable, highlighting any maintenance issues that need addressing promptly. Her proactive approach ensures that nothing slips through the cracks, and I appreciate her dedication to ensuring the property remains in top condition.
I must also commend Samantha from the property management department. She has been instrumental in handling maintenance issues promptly and effectively. Her excellent communication skills and proactive approach make dealing with any problems a breeze. Samantha's expertise in dealing with block management companies has been particularly valuable, and I have full confidence in her ability to resolve any issues that may arise.
Overall, my experience with Beresfords has been nothing short of excellent. From finding reliable tenants to handling maintenance with professionalism and efficiency, they have exceeded my expectations at every turn. I wouldn't hesitate to recommend Beresfords to anyone looking for a reliable and trustworthy lettings agency.
Graeme · 13 April 2024
Agent replied · 12 June 2024
Hi Graeme
Thank you so much for taking the time to provide such detailed feedback. It's great that we have been acting for you for a number of years now and I know that all the individuals mentioned personally will be very grateful for your kind words.
As a business we have, and continue to invest heavily in the ongoing development of our personnel, so it is nice when we receive such comments from customers who have been working with us for a number of years. Collectively we all very much appreciate the ongoing business that you continue to provide to us.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleJack and Debby came to our rescue when we were in urgent need of accommodation last year. They offered swift response and support throughout the process. It felt like I was been pampered which I am grateful for.
They are really fantastic. Always ready to help.
Did I mention before that Debby is really fantastic and wonderful?
She really is.
And then I got to meet Eva Bien who handled my checkout inventory. She was so patient and kind in explaining and dealing with the whole process.
Infact, the whole Braintree team was very helpful and are still helpful and supportive till date. I really appreciate you all.
Omo · 13 April 2024
Agent replied · 12 June 2024
Many thanks for the 5 star award for our Braintree office. The team work hard to provide the best possible customer care and will appreciate you taking the time to share your experience. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleI chose Eleanor Topham above several other local agents for her calm professional non pushy manor, qualities I was looking for and found in her. This is my second move with Beresford's and I can't fault them. I am very grateful for the kind help I received, both from Eleanor and also Nick Thompson. A dynamic duo! Thank you both so much. Kindest Regards, Sandra Chalkley.
Sandra · 9 April 2026
Agent replied · 16 April 2026
Many thanks Sandra for sharing your recent experience with our Braintree office and in particular Eleanor and Nick, your main points of contact. We have many returning clients like yourself and it is pleasing to know we were again your agent of choice. The team are proactive and will tailor their approach dependent upon circumstances, guiding and supporting throughout the journey. We appreciate your 5 star award and look forward to assisting you again in the future.
Alison Horsley, Customer Service Director
★★★★★ 5/5
GoogleWe have been with Beresfords for a few months renting a managed property.
Samantha Robinson is our property manager and she has been fantastic so far.
We have had a a few minor issues with a window and a leaking pipe when we first moved in but Samantha dealt with everything quickly and efficiently. This was amazing service as our previous agent whom we were with for over 4 years took ages to respond to any issue we had.
We are very grateful for all her help.
Cathy · 14 March 2024
Agent replied · 12 June 2024
Hi Cathy,
I appreciate you finding some time to provide us with your feedback. I am pleased that you have been impressed with the way in which our Property Manager has responded to any queries raised and that we are a breath of fresh air compared to the previous agents that you have dealt with in the past. We are all very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 1/5
TrustpilotVery disappointing experience
Very disappointing experience. We made an offer on a property and proceeded in good faith, only to discover a significant issue and unable to proceed. I felt it was quite a big issue not to have clarified with the seller. That that knew or didn’t care to know.
A · 10 August 2026
Agent replied · 25 September 2026
Having read the contents of your recent review Aidan, it is disappointing to note the comments made within.
I have carried out a detailed appraisal of your file as to how events transpired with the property you intended to purchase and spoken with individuals involved. Please note our internal file notes are recorded in real time as matters progress, outlining conversations by phone and email, and cannot be amended thereafter.
When we secured instructions to sell the property you were purchasing, we acted in good faith, obtaining the relevant information from the seller. We had no reason to believe the detail was anything other than accurate and therefore proceeded to market the property.
Whilst I can appreciate how frustrated you must have felt upon learning that you were not able to proceed with your intended purchase, this was beyond our control due to circumstances highlighted. We could not have predicted the findings of an independent property survey undertaken by a chartered surveyor.
All our buyers are encouraged to gain independent surveys, and this was highlighted to you when our Director of Office addressed your complaint directly. The associated cost forms part of the risk when purchasing a property and when issues are identified, it can affect a buyer’s decision to proceed.
I am sorry you could not achieve the outcome you desired but I am confident the office has acted in your best interests. Our sales team work hard to ensure they provide the best possible customer care, and they will be equally disappointed you were unable to progress with your purchase.
Should you wish to discuss this matter further, please feel free to contact me on a.horsley@beresfords.co.uk. In the meantime, I wish you well with your property search.
Alison Horsley, Customer Service Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
