Bairstow Eves Braintree reviews

★★★★★ 1/5

Trustpilot

Absolute shambles of a company

Absolute shambles of a company. Wasted our time, fuel and Toll fees after not showing up to an arranged appointment with a round trip of 76 miles and four hours.Staff member we spoke to quickly blamed her colleague after arguing with me that it was "Not our fault".We did put in an official complaint, and were firstly offered £30 compensation, which we refused, this was then raised to £50 which we accepted just to see the end of them.We are still waiting for that £50 - 21 days later, and have now been told it will be another 28 days !!I dread to think how this disorganised office manage to sell property, I would think twice if I were you - rude, incompetent, childish staff and unprofessional.

Ian · 21 April 2021

★★★★★ 1/5

Trustpilot

Worst agent and didn’t even attend the property

We scheduled to arrange a lettings valuation and the agent just didn’t show up , no explanation as to why and when I phoned the gentleman on the phone didn’t even apologise on behalf of his colleague claimed he was on annual leave and a manager would phone me I asked that they don’t call me early morning and the manager who does valuations is actually off the day they were suppose to attend , there is no notes or discussion on the system of the property. I am shocked this agent gets any business at all. Considering landlords pay a fee once marketed ?

Maz · 20 April 2021

★★★★★ 5/5

Google

The whole team were excellent, supportive and always happy to take our call. They not only sold our property in a week, they supported us and our buyer all the way to completion. Strongly recommend them!! Quality service

Kirsten · 10 October 2022

★★★★★ 1/5

Trustpilot

Market Harborough branch Absolutely…

Market Harborough branch Absolutely awful!We where ignored, lied to and lead on. After 2 attempts of calling to view the property we wanted to view, with no reply to messages left, on the 3rd go we finally had a viewing arranged. We liked it the house put an offer in stressing our urgency, 5 weeks later after agreeing a deal, we got nowhere, no paperwork NOTHING!After weeks of chasing them and being told lie after lie we finally walked away. They don’t reply to emails, the manager was extremely rude, and when we finally told them we where walking away, no email reply, no phone call to apologise.AWFUL AWFUL AWFUL how they are in business I have no idea.

Emma · 9 April 2021

★★★★★ 1/5

Trustpilot

Wasted my time completely was not up…

Wasted my time completely was not up front as to the Sale details of property and that there was a third party Coporate Company involved.Found their team had a less than favourable attitude.They left me waiting on details as to why the Sale had fallen through only days after I had my offer accepted.

Jane · 13 January 2024

★★★★★ 1/5

Trustpilot

Avoid in buying a property

For anyone interested in buying any property with Connell estate agency, don’t. I’ve been put on a list that apparently “expires after 10 days” for a property I wanted to view for the last two weeks. I called on the first week to see if I can view it yet but couldn’t as apparently they were “shielding” which is understandable. I called after the 10 days to be put back on the list to view it on the second week. When I called they already done all the viewings and that “suddenly” I disappeared off the list. I asked them to check both of them but their response back was that I wasn’t put down. Then denied all knowledge of me ringing when I have the call logs and emails. So if you’re considering this company, think twice before you do.

Chloe · 1 April 2021

★★★★★ 1/5

Trustpilot

I would give 0 stars if possible

I would give 0 stars if possible. Wanted to book the viewing, the lady said they already have the offers and didn’t even let me to make my offer. After I spoke with the seller myself, she said that she even didn’t mention about my offer. By the end of the day, I was made over asking price offer but it was still refused. I assume that their staff just lazy and don’t wanna to make any sells. I would definitely avoid this agency in the future.

Mary · 26 February 2021

★★★★★ 1/5

Trustpilot

Basingstoke

Basingstoke: unprofessional and absolutely uninterested! They are the kings of excuses! As you can see the majority of the reviews are negative it speaks volumes! Because there is no regulation in this country anyone can do whatever they want if they pay for it! Absolutely disgusting! Pure robbery and racket subsidised by power and law…

Driskodris · 8 December 2023

★★★★★ 5/5

Trustpilot

Jane Griffin from the Lichfield…

Jane Griffin from the Lichfield connells was absolutely fantastic & couldn't do enough to help us get our new home .Thank you so much Jane

Gavin · 29 April 2022

★★★★★ 3/5

Trustpilot

Kettering Branch

Bought a place early 2018 through the Kettering branch. The sales and rentals guys at this branch were great. Did things when asked and put effort into getting the purchase though.However...the accounts department is an absolute nightmare. Can't follow instructions, put up walls at every turn in order not to do what was asked and frankly came up with some pitiful excuses to do nothing. When they did finally get their fingers out, they did it wrong on multiple occasions. Based in Kettering I would've used them to manage my portfolio in the future, but then accounts got involved and it's a no-go. Ugh...

P · 10 February 2021

★★★★★ 1/5

Trustpilot

Don't recommend

I wanted to share my experience with this agency. We went for viewing and put in an offer on the house, the agent said because it's Saturday the offer have to go through a manager - we thought fair enough we can wait till Monday. I had to chase them up to check whether this information has been passed (luckily it was but no one thought to inform me of that). I asked what's the rough time to find out whether the offer has been accepted or not - the manager/supervisor said 1-2 days. So we've waited, no call so had to chase them up on my own to find out they still have no answer. So we just gave up, and it's been 2 or 3 weeks since we made any contact with them and they're still haven't called or contacted us and stopped sending any properties that would match our criteria. I must say that if an agency is trying to sell the house they should be making all the attempts to trying to sell it and contact the buyer and inform them of progress/situation. BTW, the house never even appeared on the market so I assume the vendor doesn't even want to sell. Not impressed at all with how things were handled.

Aleksandra · 8 February 2021

★★★★★ 1/5

Trustpilot

Absolutely useless

Absolutely useless! All they do is take their commissions and when things need to be sorted and work needs to be done they’re missing in action!!! Incompetent and unprofessional! Sadly, in this country it’s a common thing to have uneducated people doing whatever they want as there are no working laws… avoid at all cost if you can!!!

Stan · 20 September 2023

★★★★★ 1/5

Trustpilot

Not shown professionalism

K.Bi · 3 December 2025

★★★★★ 1/5

Trustpilot

DO NOT Use this company

DO NOT Use this company. I would have given no stars for if I could. They are a bunch of jobsworths whose inflexibility in disclosing to us information which they had used in the survey we had instructed them to carry out and which we had paid for, meant we were unable to appeal a lower valuation placed on our purchase property by the mortgage lender. We ended up homeless and all we got from the surveyor was ‘we have never been asked to disclose this information to a customer before, we don’t have a policy around it and therefore we don’t want to do it.’

Helen · 5 January 2021

★★★★★ 1/5

Trustpilot

Job for the boys !

Awful, I don’t think these guys could value a toilet if it was in a shop with the price on ! I’m not sure what comparable they are using for market sales and values but it’s completely inaccurate, the agent doing the survey was rude, unapproachable, slammed every window and door so hard it shuddered the home despite the windows and doors been upvc and new ! , Complete joke of a value, downgrade of 50k from market value causing severe problems for lending etc , no evidence to support the value either ! Rubbish

S · 31 December 2020

★★★★★ 1/5

Trustpilot

Hi all please stay away from these lot…

Hi all please stay away from these lot at any cost they are just bunch of bullies and should not be allowed to do the business, we made an offer over asking price and owner was happy to accept the offer but Connelly's then said if we don't buy other services from them e.g solicitor, mortgage than we have got no chance of buying this property I don't know how they are even allowed to do that.

Hemy · 17 August 2021

★★★★★ 1/5

Trustpilot

Muppets

Muppets! Wanted to see a house in North Swindon that was being auctioned via their partner-“I am sold”It was Wednesday-I said the auction was ending Thursday-so could I see it today. No they replied-they had a conference call today (higher in their list of priorities than selling your house it would appear) but not to worry the auction would be extended as I was not alone in being unable to view the property before the scheduled deadline.I arranged to see it Friday and duly received confirmation email and text from Connell’s.Surprise Surprise received a communication from the auction house on Thursday confirming it had been sold.Friday morning text from Connell’s cancelling my viewing...Assume other potential buyers received same.Clearly if you have instructed this company to sell your house-you are not necessarily getting the best price-they work at their convenience-not for you.Don’t instruct them eBay might be a better option!David Cutter of Skipton Buiding Society beware -you should check out these guys for jiggery pokery-they are going to seriously damage your reputation-if they haven’t already!

Bill · 18 December 2020

★★★★★ 1/5

Trustpilot

I see brian has had a bad review wrote…

I see brian has had a bad review wrote about him already. you had no intention of doing my home report today you came up with excuse after excuse not to do it and i told just get up and get done. i want the house on the market asap and the home report is the final thing to get done. So he did come and then made an excuse at the door and left so I tried calling him and he ignored my call we both know why.So I called the estate agent and we were trying to rebook it and now I have to wait till next Wednesday for an other home report because of this lazy clown they have been told under no circumstance to use this mob and if they turn up they will be getting told where to go and not in a nice way and I will be removing the house from the estate agent. Avoid at all cost

Ian · 17 December 2020

★★★★★ 1/5

Trustpilot

Have had a very tiring and unpleasant…

Have had a very tiring and unpleasant experience trying to rent an apartment with this agency.They and homelet are extremely frustrating when it comes to details needed in the deposit scheme and no matter what happens or what documentation is provided… there is always something else more they require.Almost as if they wouldn’t want you to rent their property and have a specific applicant in mind

Akay · 6 January 2023

★★★★★ 1/5

Trustpilot

If I could have given 0 stars I would

I was meant to rent a property from them. I paid my holding fee and the reference came through positive. I also got confirmation that I will be moving in after being forced by them to move in at an earlier date. I then made it aware to my previous landlord that I will be moving out. a WEEK before my moving in date they called and say that the landlord decided not to rent me the place after doing his own referencing (which I think is total bull). Now I'm left to hustle to find a new place which I did. Now its time to be reference by the new agency, turns out that connells still have a pending reference in my name and my new reference cannot happen unless they cancel theirs. Ive called a million and 1 times and requested them to cancel it seeing that its only 3 more days left before having to move. They assured me that they will get it done right away and up to now! These people will leave you homeless and not care 1 bit!!!

Miss · 24 November 2020

★★★★★ 1/5

Trustpilot

Not proactive

Mums property went on sale with them. All they really did was advertise through Rightmove. Not at all proactive with selling, don’t even bother to show the few people interested around. Very poor agent, don’t bother

Simon · 5 November 2024

★★★★★ 1/5

Trustpilot

False accusations of arrears for 4+…

False accusations of arrears for 4+ months. Representatives have confirmed that there are no arrears, but that the data held in the system is incorrect. No one is able to correct this, and I receive arrears letters ~weekly.The offices appear to be in absolute chaos, none of the representatives take ownership of issues and pass you off to others. Emails are ignored without fail, and when calling in I have to explain the whole situation each time.The complaints procedure has been ignored, I've received no follow up or even acknowledgement.

T · 19 November 2020

★★★★★ 1/5

Trustpilot

A despicable company. AVOID AVOID AVIOD!

My personal experience is: that once connells have your contact details, they simply will not leave you alone, should they see potential profit in contacting you. Your wishes will be ignored.I seldome leave negative reviews, but this, in my humble opinion, is well deserved.A recent quote fro Elon Musk, may be appropriate...

Mouseshadow · 17 January 2024

★★★★★ 1/5

Trustpilot

Terrible agent

Terrible agent! My agent has been unprofessional starting from the flat viewing stage. Made mistakes on the contract (contracting starting date, move in date etc), being difficult about me opting out the 'default' energy supplier, not being helpful to solve the problems unless I challenged them from legal perspectives. Even though I opted out that energy supplier, I still got a bill from them! And they are reluctant to help whatsoever. It is a pain to deal with such terrible letting agent!

Avis · 22 October 2020