Trusted Agent profile · Braintree
★★★★★
825 reviews across 2 platforms
14 Great Square, Braintree, CM7 1UY, CM7 1UY
Bairstow Eves's office in Braintree, at 14 Great Square, is rated 1.9 out of 5 across 825 reviews on two platforms, including 57 Google reviews rated 4.6.
Every review we hold for the Braintree office, from every platform, shown as written. First names only.
1/5
TrustpilotCouldn't even attend a property viewing
I booked a property viewing, confirmed on the site, made an account as they requested to confirm it again, and yet they felt the need to call me four hours before the viewing when I was busy to confirm it yet again. And since I didn't pick up the phone, they assumed I was not attending and bailed on me. I spent a lot of time, effort, and money to arrive there, but somehow they felt like I was a customer wasn't worth their time.
1/5
TrustpilotIncompetent
Incompetent. Made an offer on a property, which they wrote up and sent me an email confirming my offer etc. After that, I didn’t hear from them again. I made numerous phone calls over the space of a few weeks to chase it up (was it accepted or not?, do I keep looking? And so on...). Nothing. This was about 8 months ago. Started looking elsewhere, then obviously lockdown happened. Since lockdown I have started looking again. Tonight I went to a viewing I had booked in via email (I have the email thread to prove it) and the viewing agent never showed. So I called the office and they had forgotten to book it in (this is a different branch to the first incident as well). Absolute joke of an estate agents. Will NEVER sell a property with them, and am reluctant to buy through them too.
1/5
TrustpilotPoor service and do the bare minimum required
Paid for a full building survey - got 3 hours of their time which resulted in 6 photos (apparently this is the company standard so I shouldn't complain) but lots of sitting on the fence with issues that they couldn't really comment on in detail. Wrote back to ask questions to fill in the gaps and was essentially fobbed off with arguments as to why the survey was done to their standards. When we chose them we had said there was an outbuilding which also needed surveying and was told this would be included, the surveyor on questioning literally wrote 'the level of inspection to the outbuildings is lower than that to the main property'. Really unhelpful and to be honest rude. They don't spend the time they should, make no efforts to survey where there is they slightest obstructing issue and do not care about customer service, just that they have done the bare minimum.
5/5
TrustpilotThe customer service I recieved from a…
The customer service I recieved from a lady called Leah was phenomenal! very helpful and patient with my query's!Thank you again Kayleigh :-)
1/5
TrustpilotUnethical Company
I had a very bad experience as a first-time buyer. They've agreed for my offer and I got valuation, mortgage approved by the bank. I was hoping to move into a new property in 2-3 weeks and they've now asked me to increase the price for the property as they find another buyer offering more price. I have lost nearly 1000£ as I've paid valuation, solicitor fee etc.I'm very stupid to engage with this unethical company as I've read a lot of bad experience with the company and especially the Aylesbury branch.The worst thing is their mortgage service as they charge you nearly 500£ for that (most of the mortgage advisors are free) and they even did a hard search without my consent just to get an AIP.I strongly recommend any first-time buyer not to go with this company.
5/5
TrustpilotGreat and Fantastic experience
I had great and fantastic experience from Jessica and Andrew from the Oldbury Branch ie from viewing to moving in to the property. They answered all questions asked promptly, both via email and phone. Most importantly they were very welcoming and friendly. Great Job!!! Jessica and Andrew. Will definitely recommend you to family and friends whenever the need arises. Thank you guys!!!
1/5
TrustpilotNot to be trusted
They lied to us. Telling us we would be the first person to view the property and would call us as soon as we could make an offer. They never called, I always had to chase them. When the buyer chose a different seller and I asked why they said the other buyer put an offer in first. They also tried to say we would have to pay the sellers estate agent fees, which should never happen. There's something dodgy going on with them and do not trust them at all.
1/5
TrustpilotDO NOT USE!
Buying, Selling, Renting a house is stressful enough, add on the amount of stress from these people and your will never want to buy, sell or rent again.We simply wanted to view a property and make an offer, sounds simple, it is rather simple... These guys made both myself and my partner feel inadequate, incompetent and inept. Every other sentence on every phone call was pushing us, telling us we must see their onsite mortgage advisor, every phone call, every time. Even though we had said 4,5.6 times we had our own mortgage broker and done our own research - all is set ready to go, we got pushed, constantly. After having to drawing the line and having to do so forcefully, we felt dreadful, we put an offer in and then were forgotten about. We had to call 2 or 3 times to get an answer...I honestly have no idea why people would want to use this company. We are thankfully not first-time buyers or sellers but if we were this would scare you off for such a long time. Either more customer service training needs to but in place or their targets/KPI's need to be reviewed. Each phone call was infuriating - even if we saw a house that would suit us perfectly as a family, we have avoided due to the nature of this company.DO NOT USE!
1/5
TrustpilotI cant even give them a star absolutely…
I cant even give them a star absolutely awful please read reviews before renting of them fools. people having wild parties opposite my flat and they are rubbish students gathering in car park of bingley court until 4 am and they don't care about anybody else who are still working during pandemic . you are a joke and the police is not doing anything ! it is not acceptable to charge 900 quid for a rubbish area and rubbish neighbours who leave their kids screaming until all sort of the freaking day including past 11 pm when WE supposed to sleep or relax and rest before the next shift in hospital. You are not well charging people for this area . A total lack of considerations for others !!!! Shame on you
1/5
TrustpilotIncompetent
This clown outfit came and valued my property on behalf of the buyers' lenders. Everything seemed fine until I got the report. They compared my property against three other porperties that had been sold in the local area and just took the average of the three despite the one of the properties being sold almost a year before the valuation and the most recent sale was 7 months ago. To add further insult to inury, two of the properties were not even comparable as they were smaller 2 bed properties that had been converted to 3 small bedrooms whereas my property is a larger 3 bed property. The result being that they grossly undervalued my property and have caused unnecessary delays in the buyer being able to progress, with the possible outcome that I loose the buyer.
1/5
TrustpilotAVOID LUTON BRANCH
AVOID LUTON BRANCH - I would give 0. Shocking advice regarding our mortgage. Advised to go onto variable rate for 3 months so we could reconcile our 2 mortgages (one was ported over from a previous house) into one. Turns out the early repayment fees didn't expect until 2 YEARS and 3 months later. Initial thought was, it doesnt matter as we have to do this at either now or in 2 years time. Turns out you can't actually do it anyway!!! So we've gone on the variable mortgage for at least 2 maybe 3 months, at an additional £350 per month!
1/5
TrustpilotAwful service
Arranged an appointment for a valuation to sell, had an email and voicemail 3 days later saying they’d had to move it back an hour and a half - not ideal but fair enough. Comes to today and the day of the valuation and no sign of their agent. Rang the office to be told there is no appointment in their diary and the guy who was meant to be coming out isn’t even working. Glad I got a glimpse of their service before giving them my money to sell my house.
5/5
TrustpilotBicester Lettings Manager Shane
Bicester Lettings Manager, Shane, is excellent and is a great replacement and is fixing what was an unlucky experience for me, I think. Area Manager, Beth, is outstanding and I would advise using her and Shane as much as possible for lettings - I don’t have any experience of the sales side at Bicester.
1/5
TrustpilotPoor management
We found a house contacted them multiple times for appointments for viewing and they just kept saying they are not working at the moment cause of covid and will give us a call when we can check house, last time they said can get an appointment for following week because they will be open.... they sold the house while they were closed and just kept us waiting for nothing for 3 weeks, they should have told the house is on hold or sorry not available, poor management, poor communication
1/5
Trustpilotif i could give them negative stars i…
if i could give them negative stars i would i would like to book to view a house and they insist i need to use their mortgage service to be able to book to see their house.i already told them i got my independence mortgage adviser already i do not wish to use the their mortgage service.and the girl on the phone was very rude to me she said if i dont give out all my financial statement then we wont let me see the housei never experience this ever in my life.avoid this company at all costthis brand located in torquay.
1/5
TrustpilotAbsolutely discusting actions by…
Absolutely discusting actions by connells not paying an employee who left 2 days before lockdown. She worked for them for 7 years . And cant get paid from the new employer but connells can pay them (which doesn't even come out of their pocket its the government who pay it )But wont. They should be ashamed of themselves..In a time with such uncertainty it wouldn't even hurt them to actually help out an employee who gave many good years .!!!
1/5
TrustpilotConstantly spamming me with false…
Constantly spamming me with false information and harassing me despite asking several times to stop. I’ve blocked the number as they ignored my request but now they constantly send spam letters to my door. Would never use if the last estate agent standing. I have also heard from a friend who used them that they lied about having viewings as was caught out in the action but couldn’t care less. Terrible customer service. Absolutely awful!
1/5
TrustpilotI had the most horrible experience with…
I had the most horrible experience with this agency from The agency from Bilstol West Midlands. Had the credit checks with 1 month before the date of the contract, but waited with 2 days before to tell me a story that the landlord is not UK and they can't rent the property. They left me on the street and I need to wait to be refunded for the feed that I have payed.Sophia Mitchell MARLA the manager started to scream at us!!! Horrible experience, horrible people!!!!DO NOT TRUST!!!!!!
5/5
TrustpilotExceptional Service from Chloe…
Exceptional Service from Chloe Longhurst
1/5
TrustpilotUntrustworthy and cancelled my agreement 2 days before move leaving me homeless.
I was pushed / harassed to put a deposit down for a property to rent. I paid the deposit on the conditions that the fridge would be moved from the living room. This was agreed by the agent Rick. 2 days before moving into the property, the contract was not sent to me. I thought this was very strange. I had handed my notice into my current property already. I called the agency they said we are not proceeding with the agreement as the landlord as rejected to rent to you. This was very infuriating as the reference was all complete and good to go.Now Rick has decided to keep my deposit, due to no fault of my own. I will be seeking legal action if the deposit is not returned.
1/5
TrustpilotAvoid if at all possible.
Dreadful communication. Slow to take action. We feel we were tricked into taking out an expensive survey on a property we subsequently didn't buy (they accepted our offer when they shouldn't have and we felt under pressure to proceed). The day after I let them know out of courtesy (despite their lack of communication) that we had had our offer accepted on a different property (through another agent) they contacted our solicitors to tell them we were buying the property we had viewed through them! When I corrected our solicitor, he said he was having problems with them in relation to another case too.
1/5
Trustpilotwhy estate agents get a bad name
Only got one star as I could not give a negative. Dealt with TROWBRIDGE branch. They got rid of there last manager due to errors (branch told me this) yet they are not willing to sort his mistakes he was why estate agents get a bad name charged £7200 Fees on a £335000 purchase even though This was based on a £375000 asking price. Not willing to negotiate even though branch said fee would have been around 4000. Spoken with directors none willing to listen. I take the blame as should have probed further and asked for it all in writing. Suppose they are laughing as my choice is pay or pull out of sale
1/5
TrustpilotStratford Upon Avon Branch.
Stratford Upon Avon Branch.After a family bereavement, they were uncompassionate, rude and unhelpful. Communication was poor and no continuity, so every time you call someone else tells you something different to the last person. Shocking customer service. Would never recommend.
1/5
TrustpilotDISGUSTING PLACE TO WORK!!!
I worked here for 6 months, worst decision of my life. Firstly the pay is nowhere near what they promise at the interview! No bonuses, never pay commission correctly, no rewards for hard work, only slate you when you make a mistake. No customer care whatsoever, all everyone cared about was leaving early. I was obviously on probation for the first 6 months, I was at a local branch, then the area manager threatened me that if I didn’t permanently move to a branch that was AN HOUR AWAY, he will need to “have a look at where I stand since I’m still on probation”. So I had to move branches in order to keep my job! When I left, they sent me threatening letters saying I owe them £600+!!! Disgusting company to work for. AVOID FOR YOUR OWN SAKE!
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