Whitegates Bradford reviews

★★★★★ 5/5

Google

We rented a property through Whitegates and had a great experience from start to finish. Karen carried out the viewing and was brilliant throughout, really friendly, helpful, and professional. Communication was excellent the whole way through, which made the process so smooth and stress-free. Couldn’t fault the service at all. Highly recommend!

Aaminah · 22 February 2026

★★★★★ 5/5

Google

Very professional and efficient…thanks Karen..!

Sadia · 20 February 2026

★★★★★ 5/5

Google

Karen is brilliant, great communication during the whole process, very helpful and timely responses

Shoaib · 29 November 2025

★★★★★ 5/5

Google

Great experience. Josh was really helpful and made everything quick and easy. Would recommend!

Jack · 29 November 2025

★★★★★ 5/5

Google

Thank you so much to Gail at the Bradford office. My mum sold her beloved house and bought a new property with whitegates. Gail was at hand at all times and kept in touch along the way. This was a very daunting time for my mum after losing her husband it was the first major thing she had done without him. Gail made sure she understood everything and was so kind to keep me updated throughout , so we didn’t put pressure on my mum. Gail you made this process so simple, easy and efficient. A real asset to whitegates thank you again x

Kelly · 29 June 2022

★★★★★ 5/5

Google

best company and best service i called up to Enquire about a property spoke to a young lady called karen she provided me with everything i needed and helped me move foward with my investment verry friendly and welcoming i will be recomending her to all my friends and family

Bassi · 20 February 2026

★★★★★ 5/5

AllAgents

Absolutely fantastic service

Absolutely fantastic service from everyone involved at Whitegates Estate Agents. My house was valued, the brochure / virtual tour produce and multiple viewings booked in within just a couple of weeks. Max and Gail kept me updated every step of the way and worked tirelessly to get the sale completed from start to finish in just a few months. I could not be happier or recommend Whitegates Estate Agents highly enough. Thanks again ?

Paul · 1 December 2022

★★★★★ 5/5

AllAgents

"Absolutely fantastic service..."

Absolutely fantastic service from everyone involved at Whitegates Estate Agents. My house was valued, the brochure / virtual tour produce and multiple viewings booked in within just a couple of weeks. Max and Gail kept me updated every step of the way and worked tirelessly to get the sale completed from start to finish in just a few months. I could not be happier or recommend Whitegates Estate Agents highly enough. Thanks again ?

Paul · 1 December 2022

★★★★★ 5/5

AllAgents

Professional and friendly

I've had experience with Whitegates in the rental market before but this is the first time I've bought a house from them. The entire process was faultless. From arranging my multiple viewings of the house to getting my offer accepted and processed, I felt like they were on the ball throughout the process. Ella was amazing. She would regularly call up to check up on my progress and was also friendly and helpful whenever I chased her up for updates.

M · 10 July 2024

★★★★★ 5/5

AllAgents

"Professional and friendly..."

I've had experience with Whitegates in the rental market before but this is the first time I've bought a house from them. The entire process was faultless. From arranging my multiple viewings of the house to getting my offer accepted and processed, I felt like they were on the ball throughout the process. Ella was amazing. She would regularly call up to check up on my progress and was also friendly and helpful whenever I chased her up for updates.

M · 10 July 2024

★★★★★ 5/5

Google

Had a pleasant conversation with Karen earlier this week. I was completely impressed with her professionalism and customer service. She was very patient with me over the call and seemed to have a lot knowledge as well. I am looking forward to working with her.

Sadia · 20 February 2026

★★★★★ 5/5

Trustpilot

Great service.

I have an ongoing legal matter which affects a flat I own and I was struggling for some sound advice as to what to do. Fortunately I remembered Ian at Whitegates and after a short phone call he took my problem under his wing and very quickly sorted it out for me. I found him and his team highly efficient very pleasant to deal with and am most grateful for their sssistance in what was becoming a real issue for me. I really can’t recommend them enough.

Paul · 29 September 2021

★★★★★ 1/5

Trustpilot

Absolutely abysmal

Absolutely abysmal. I contacted this complete farce of an agency in order to secure a property ahead of relocating from Scotland. They managed to waste more than a week of my time without bothering to inform me that I had not secured the property. Haanna (who sounds like she is more used to chewing gum at the mall than managing properties) failed to respond to messages or offer any updates as to my progress. Each time I called I spoke to a different person, none of whom seemed to be able to communicate with anybody else. I was told that the person I needed to speak to was in meetings when in fact they were working from home, and spun a clear fabrication in order to excuse the failure to communicate with me. Despite repeatedly clarifying my specific needs, each conversation required me to begin from scratch to the befuddlement of an endless procession of fools. I gather, from a brief chat with one person, that the staff turnover rate is high. This is evident in the chaos and the complete disregard for customer service which I experienced here. Letting agents already enjoy a somewhat poor reputation. Dodgy outfits like this are the reason why. I recommend you sleep in a tent before you engage with this confederacy of dunces. Re Ian's reply: On Friday the 17th September, I phoned Whitegates Bradford, expressed my interest in a property and explained my situation, namely: I was moving from the Northeast of Scotland, needed to be in place by the first week of October, and therefore would not be able to conduct a physical viewing. Let's call this opportunity number 1 to inform me that a physical viewing was required. Instead, I was told that that was fine and I would receive the forms to begin the process that day. On Saturday the 18th I received the application forms, which were signed and returned on the 19th. Bear in mind that it was therefore my understanding that I was in the process of securing the property so I stopped looking elsewhere. As far as I was aware, I already had a property pending credit and referee checks, an understanding which was supported by my correspondence with Ethan on the 17th. On the 20th, I emailed Gail to check that my forms had been received and she confirmed that Haana would be contacting me to arrange a viewing. On the 21st, having not heard from Haana, I emailed Gail to confirm, again, that I was not able to view in person and wished to proceed with renting the property. That's opportunity number 2 to tell me that you require a physical viewing. Gail did not reply. On the 23rd, I called the office, repeated my situation to yet another person and was told nobody was available to help. That's 3 opportunities to tell me that I would not be able to proceed. On the 24th, I called Gail. Repeated my situation AGAIN and was assured that Haana would get back to me (that's 4 chances). She finally did and I repeated my situation yet again. That's 5 chances to tell me a single piece of information. Instead, Haana said that, as somebody else had been interested in the property, she had not bothered to contact me or inform me of this situation at any point. That sounds like an excuse to me. It is, regardless, abominable customer service. Haana then called back to say that manager Sam insisted on a physical viewing and could I just pop over on Saturday the 25th to view the property, and that somebody else would be viewing on the same day. So your manager, Sam, suggested that I travel - with one day's notice - 300 miles to view a property with no assurances that it would even be available by the time I got there. What part of this suggests competence or an even passing understanding of customer service?

Paul · 24 September 2021

★★★★★ 1/5

Google

One of the worst experiences I have had with any estate agents, 1st booking never showed up, 2nd booking changed the booking time with no confirmation provided, 3rd booking agent got busy but no one had the decency to let me know the …

D · 22 February 2026

★★★★★ 5/5

Google

I had a fantastic experience working with Karen Ahmed from Whitegates. From the initial consultation to the final paperwork, she was professional, responsive, and incredibly helpful. She kept me updated at every stage, answered all my questions promptly, and made the whole process smooth and stress-free. I would highly recommend them to anyone, truly 5-star service!

Iqra · 27 September 2025

★★★★★ 5/5

Google

I would highly recommend this estate agents if you are thinking of buying your first home ! I was a first time buyer , buying a property on my own and I did not have a clue where to start . Thankfully with the amazing help , profession , care and support from the team at Whitegates , I found the perfect house for myself and they helped me through every step of the way ! Absolutely amazing team I cannot thank you enough ! Also I would like to highly recommend Taz from Linear Solutions who was my mortgage and financial advisor who works alongside Whitegates , who gave me every piece of help , advice and support that I needed on my journey to purchasing my first home . Thank you all once again ! Kelsey x

Kelsey · 21 August 2020

★★★★★ 5/5

Trustpilot

Very professional service from Mark…

Very professional service from Mark Hardman - having sold and purchased a number of houses over the years Mark was fabulous and he really knows his stuff

Janet · 20 January 2026

★★★★★ 1/5

Google

Very unprofessional. Rung to book a viewing. Marie was very rude and aggressive on the phone when I called. Should have avoided yet I thought it didn't matter as she wouldn't be showing me the property anyway. Arrived 10 minutes earlier for a viewing at 5:30pm. It hit 5:50pm and nobody arrived. Rung several times and was told office was closed and only admin available. Lady at admin was very nice however assured me that I just needed to wait. Left as nobody turned up in the end. Whitegates wasted both my time and money. Very disappointed with the service provided.

Mehmoona · 19 March 2020

★★★★★ 5/5

Google

Excellent service from the sales team but especially Gail. Always happy to answer my calls and emails . Helped answer all my questions about the selling process .. would highly recommend selling a property through Whitegates Bradford . Also have to mention Ian and the lettings team who have always provided excellent service . Sam & Annabel 5 *

Asif · 25 May 2023

★★★★★ 5/5

Google

Me and my husband just purchased our first home (currently waiting for completion), and we’ve been so impressed with Fiona! She’s super quick to respond, really professional, and always helpful. She kept us updated with the purchase, which has made the whole process less stressful. We truly appreciate her support.

Hina · 6 November 2025

★★★★★ 5/5

Google

Absolutely fantastic! I highly recomend the team in Bradford. A special thank you to Gail, she speaks fluent Mortgage Broker and she without a doubt saved us weeks of back and forth. In constant communication throughout the process. The team was very accomodating with requests (e.g allowing me to book in kitchen fitters before my move in date at short notice). Keep up the great work!PositiveResponsiveness, Quality, Professionalism

King · 8 June 2022

★★★★★ 5/5

Google

Very impressed with Whitegates Bradford, Mark Hardman Sales Manager, valued and showcased our property with an amazing vidio tour and prospectus, he and his team have been very supportive during the sale of our house, keeping us in the loop …

Deborah · 22 January 2026

★★★★★ 5/5

AllAgents

"I owned a property in..."

I owned a property in Bradford but I am based in London. Whitegates took on my property in 2007 and have managed it up until I sold in December 2023. From the start to finish , 16 years they have looked after it , arranging maintenance jobs when needed and not over charging. Informed me of any changes and general property updates. I highly recommend them as over those 16 years I have rarely had to get involved. Samatha, Annabel and Ian have all been great points of contact and always on hand if you have any questions.

Phil · 31 January 2024

★★★★★ 1/5

Google

I wanted to reach out to share my recent experience with White Gates Services, as I had heard many positive reviews about Whitegates. Unfortunately, my experience has not reflected the high standard of professionalism I was led to expect. Throughout my time as a client, I’ve found it difficult to receive consistent updates or follow-up communications, even after repeated assurances from white gates team. Commitments to update me were often unfulfilled, which has impacted my confidence in your service. I believe that strong communication is essential to building positive client relationships. I hope this feedback is helpful and encourages more reliable communication in the future, as I genuinely wanted my experience to be as positive as others have found.

Arsalan · 7 November 2024