Prospect Estate Agency Bracknell reviews

★★★★★ 3/5

Google

Where do I start. The Lettings team are lovely. But my property manager let me down and attempted to practically scam me out of money, I wanted an early exit. And most normal agencies charge 450+ VAT and that’s it. Beckie managed to attempt to swindle a grand from me and to make matters worse did not offer a payment plan. She also then said I’d still have to pay the rent. So now I have to commute to Bournemouth for work and often stay at a friends for a few times a week to make it easier. Then raising works without even consulting me prior was upsetting I appreciate sometimes works need to be done but consulting the tenant first should always be done. When my tenancy ends I will not be renewing now will I Unlikely rent through Prospect again purely because of my experience with my property manager towards the end of my tenancy. Such a shame as like I said Sales and Lettings are amazing.

Rio · 16 June 2023

★★★★★ 5/5

Google

Liam was so helpful for us as first-time renters. The process was straightforward and enjoyable and all queries were dealt with. Thank you!

Clare · 17 June 2019

★★★★★ 5/5

Trustpilot

Good and the better

I’ve been prospects for more than two years. They are really professional and way attentive even for smaller issues which I quote. Sasha is wonderful in every aspect and thank you for the wonderful service so far.

Customer · 4 January 2023

★★★★★ 5/5

Google

Personal and professional. I’d like to thank Oliver for making the journey of renting my first property so easy and seamless. Really appreciate all the help.

Bineen · 18 November 2023

★★★★★ 1/5

Trustpilot

Drug dealers renting!

We Live in a quiet road in Bracknell, and next door came up for rent, prospect look after this property and have let a family move in who are drug dealers and users. For nearly 15 mouths now, we have had the smell of weed coming through our windows and now have notice them selling drugs, with random cars / bikes appearing and quickly driving off. On one occasion an dealer arrived at their property late in the night shouting and swearing "saying he is going to come back and smash their door in" We have a small 18 mouth old child, who we now can't let out in the garden as they are outside drinking and playing loud music most of the day, then in the evenings the smell comes back. Have reported multiple times to Prospest who won't do anything and told us to contact the police, I don't see why I should have to put myself / family at risk for this. They put them in there so do something about it.

LP · 13 June 2023

★★★★★ 5/5

Trustpilot

Beth has been incredibly professional…

Beth has been incredibly professional on all viewings we have had.

Jamie · 7 September 2024

★★★★★ 5/5

Trustpilot

Great advice and very helpful.

We rented our flat through prospect. Sasha was really helpful with giving advice regarding the moving out procedures. We had a difficult time with our landlord as he wasn't a very good one but Sasha was more than happy to help and guide us through any claims.

Oliver · 10 September 2021

★★★★★ 5/5

Trustpilot

Kate Smith was amazing

Kate Smith was amazing, very helpful and took time out to sort people needed to get property to an excellent standard for new tenants, Paul did a great job sorting issues that needed attention, I'm happy how Kate responded and arranged everything..thankyou kate

Wendy · 21 April 2022

★★★★★ 5/5

Trustpilot

First rate experience

From start to finish my experience with Prospect Warfield was excellent. Special mentions: to Beth Murphy who expertly conducted a number of viewings including introducing the successful buyer and to Paul Westmoreland whose unrelenting determination kept the show on the road.

A · 22 July 2022

★★★★★ 4/5

Trustpilot

Sasha has been extremely helpful…

Sasha has been extremely helpful through out letting my property from start to finish. She is friendly , efficient and professional. Base on my experience with Sasha I would have kept my property with prospect .4* given as I did not have the same experience with letting team

S · 23 June 2021

★★★★★ 5/5

Google

Very professional service, they kept us informed and gave good feedback to viewings. Many thanks Adam

Richard · 16 June 2021

★★★★★ 5/5

Trustpilot

Hazel Sims (Reading)

Previously rented an apartment on my own in the centre of Reading, which came with a lot of problems you’d expect living in the thick of it.

Sean · 10 October 2025

★★★★★ 5/5

Trustpilot

Property management Malcolm place

I was living in Prospect property from last 4 years. It was a great experience to have engagement with Sasha Byrne. She tried to resolve property asap and specially she helped during checkout process. Thanks Sasha for your all efforts.

Pawan · 17 August 2022

★★★★★ 5/5

Trustpilot

Helpful, knowledgeable & trustworthy

Abi Hepner organised a house viewing via Prospects Estate Agents, Crowthorne. Abi was very helpful, knowledgable and trustworthy at the viewing. Thank you very much 😊

India · 1 November 2023

★★★★★ 4/5

Trustpilot

Great sales and marketing

The marketing and sales service from Prospect was excellent. Lots of potential buyers through the door and offers made. Can’t fault this.

Mr · 25 November 2025

★★★★★ 1/5

Trustpilot

Not good at customer support…

We thought it's a best estate agents in UK but after getting frustrated experience, we are thinking it's one of worst estate agents. Their poor service and maintenance problems before handing over keys to new tenants makes us very bad and we are suffering till now and it's been a week. You won't get proper response from anyone and they will simply tell apologies. Better choose another agency if you are looking for good and better homes.

Chitra · 15 August 2023

★★★★★ 1/5

Trustpilot

Poor service and worst customer experience

should not give that one star itself and have got that much frustration with Prospect and their home. They haven't done any checks before handing over the home to me and it's been a week since I am struggling to get my issues sorted. Worst service by prospect and no one is responding promptly. I don't want to name people here and please check with other agencies for good home if you are looking for your family.

SIVAKUMAR · 15 August 2023

★★★★★ 5/5

Trustpilot

Beth was extremely helpful throughout…

Beth was extremely helpful throughout the process from start to finish. She was amazing and I would highly recommend her for anyone looking to sell their house.

Conor · 5 October 2023

★★★★★ 5/5

Trustpilot

Agnese Rees dealt with my request to…

Agnese Rees dealt with my request to replace some damaged items in the property. She was professional and worked efficiently and the matter was resolved very quickly. We really appreciated the speedy service and the fact that Agnese was reachable and prompt in her communication

Faran · 2 December 2021

★★★★★ 5/5

Trustpilot

I dealt with Charlotte & she was…

I dealt with Charlotte & she was absolutely brilliant from start to finish. Super helpful & great with comms. Thoroughly recommended.

Hedge · 19 February 2024

★★★★★ 5/5

Trustpilot

Abi was really informative and…

Abi was really informative and knowledgeable about the properties, she took me to view. She didn't rush me, and was able to answer all my questions.

Elaine · 23 October 2023

★★★★★ 5/5

Trustpilot

A great team at Prospect Wokingham

The team at Prospect Wokingham, especially Matthew Reynolds, have been professional, knowledgeable and very pleasant to deal with. Our family have had many experiences buying and selling homes over the years with prospect and wouldn’t dream of using anyone else.

Hollis · 27 July 2022

★★★★★ 4/5

Trustpilot

A thank you to Lynne for making renting…

A thank you to Lynne for making renting stress free experience.

Stephen · 19 August 2024

★★★★★ 5/5

Trustpilot

A very professional agency

A very professional agency, I have always been particularly pleased with the assistance of Vickie who has helped with many different enquiries I have made.

AndyBowood · 22 October 2025