Prospect Estate Agency Bracknell reviews

★★★★★ 2/5

Google

I've recently used Prospect to sell my house in Bracknell. The process didn't start brilliantly with some very pushy sales tactics from the assistant manager. I decided to go with Prospect as they were the only viable option for me. I was really pushed into using their recommended solicitor. This was a pretty horrible experience and involved putting a lot of pressure on me to instruct the solicitors there and then so I was unable to take the time to shop around. I was told in no uncertain terms that my sale was very likely to fall through or be severely delayed if I did not use these solicitors. I was also told they would be excellent at communicating with me and with Prospect to find the perfect time to serve my tenants notice. Unfortunately, this was not the case. The solicitors eventually managed to exchange nearly 2 months after the date they said they would 'easily' be able to exchange by and so I was left out of pocket by over £3000 through lost rental income. I would never have gone with these solicitors without the high pressure sales tactics and it has left a really sour taste. It was made clear to me by a member of staff at Prospect that they have had lots of problems with these solicitors. It's really disappointing that they were happy to lie and push me into using these solicitors just so they could get their referral fee. I've given Prospect plenty of time to deal with the complaint and they felt unable to do anything to make things right. After much discussion, they half-heartedly offered to refund the commission they received from the solicitors. I declined this offer as I believe it was mainly an attempt to try and stop me from taking my complaint to the Property Ombudsman who are now investigating the tactics used, and frankly it was much too little too late! I will update this review with the conclusions of the Property Ombudsman investigation when it comes through. The 2 stars are for the excellent transaction support and I would happily give this element 5 stars! Angela communicated brilliantly and did everything she could to try and get the sale across the line. Generally, the rest of the experience was good and the visits were usually well managed and communicated. They found a buyer relatively quickly and I got close to the asking price. It's such a shame that what could have been a good experience was let down so badly by pushing me into using the wrong solicitor.

Philippa · 16 June 2020

★★★★★ 5/5

Google

Excellent service, from both Laney (Reading) and Olivia (Bracknell). From the time our tenants gave notice, Laney and Olivia kept us informed, answered questions and made life very easy for two people living in Spain. They found new tenants and accommodated work that needed to be done before we could rent the property again. We really cannot recommend these two people, or Prospect enough. Well done all of you.

Brian · 17 June 2017

★★★★★ 5/5

Trustpilot

Great experience with Beth

We recently purchased a property with Beth, who managed the whole sales process for us. Beth is very personable, responds quickly and helpfully to queries and her knowledge allowed us to move the sale forward when it needed that extra push. If we were buying another property, Beth would be our go to!

Customer · 6 July 2022

★★★★★ 5/5

Google

Fantastic team! I would thoroughly recommend Prospect Bracknell for both sales and purchases. They are an incredible team who really make the magic of moving become a reality. Within days of making an offer on my new home they had mine ready to go on the market and found me a buyer within only a matter of days. Their expertise made the whole selling and buying process seamless, which is pretty unheard of in the property market. Massive thanks to the team at Prospect for everything!

Bendy · 17 March 2024

★★★★★ 5/5

Trustpilot

Thank you Beckie, excellent service

Beckie and the team provided excellent service during my landlord's contract. It really made things easy for me as a buy to let owner with a busy full time job. Impressed with Beckie's attention to detail, communication and resolving any issues efficiently. Yes I would absolutely work with Beckie and the Prospects team again for any of my future property investments.

Declan · 4 March 2021

★★★★★ 5/5

Trustpilot

A very efficient agency

A very efficient agency. Any repairs are resolved by my agent Nancy in a timely manner. Would recommend them to friends.

HJ · 18 March 2026

★★★★★ 5/5

Trustpilot

Excellent Service - Clear and personable communication

Had several viewings and almost took a tenancy with the help of Kurt Owen at Prospect. Kurt is extremely likable, honest, and professional and I found it a real pleasure to work with him. Ultimately, we decided not to take the property, however I will work with Kurt and Prospect again as we continue our search.

Mr · 25 January 2022

★★★★★ 2/5

Trustpilot

Charlotte from Prospect was brilliant

Charlotte from Prospect was brilliant. She was very quick to respond to any queries and questions and found the perfect place for me to rent. However, dealing with "goodlord" was a pretty horrendous experience. They are far more interested in trying to sell you insurance, utilities and broadband than anthing else. If being forced to use "Goodlord" be prepared to receive an onslaught of cold-calls, texts and emails, all claiming to be either "on behalf of" or "in connection with" Goodlord.

Philip · 9 March 2024

★★★★★ 5/5

Google

It has been a pleasure working with Connor Brewer. He has been reliable, always kept me up to date and answered all my questions, usually within the same or next day. I would highly recommend Prospect - the staff I have dealt with, Connor in particular, have always been friendly and professional. Thank you for providing an excellent service!

Sameera · 16 June 2023

★★★★★ 5/5

Trustpilot

Charlotte Morgan was very helpful

Charlotte Morgan was very helpful and kept us updated every step of the way and explaining the whole process.Really appreciate the professional and friendly manner she handled the process for us.

Edimond · 28 March 2024

★★★★★ 5/5

Google

Highly recommend prospect estate agents Second time I have purchased a property through Prospect Bracknell and both times they were a pleasure to deal with. A big thank you to Aimee smith who kept me informed of every step and helped make sure it was completed as quickly as she could.PositiveResponsiveness, Quality, Professionalism

Ben · 16 June 2022

★★★★★ 5/5

Google

Megan was absolutely fantastic, helpful and always there to assist us through the whole process. This took a lot of stress off of us. We would definitely recommend Prospect, all of the Staff were ready to help whenever we called. Thank You Prospect and most of all Thank You Megan you're a Superstar......

Mandy · 16 June 2022

★★★★★ 5/5

Google

Prospect have been brilliant. The whole moving process was made so much easier with the friendly staff at the Bracknell branch (Shannon, Olivia, Elliott and Tom). A special thank you to Laney for always being such a delight to deal with despite being busy. Always helpful before and after moving in. She makes you feel that she cares about you and your needs not just another client. Thank you.

Michelle · 17 June 2016

★★★★★ 5/5

Trustpilot

Kudos to Kate Smith

Kudos to Kate Smith, who took over the management of my property after a period of time where I was I satisfied with Prospect. She really helped turn the account around and am super happy with the proactive approach to property management. Kate is a pleasure to work with.

Amrit · 24 November 2022

★★★★★ 5/5

Trustpilot

Review Sasha Byrne 2021-2022

I would like to extend our big thanks to Sasha Byrne. She is managing our rent for maybe a year now and she’s always been exceptionally helpful, clear in her communications, responsive, dedicated and always striving to meet our needs and requests. An overall high standard of service. Thanks a lot, Sasha!

Bogdan · 25 July 2022

★★★★★ 5/5

Trustpilot

Beth has been absolutely fantastic from…

Beth has been absolutely fantastic from the start to finish of our sale. She made the whole process run smoothly and ensured it was as stress free as possible. We couldn’t recommend Beth highly enough, she is professional, friendly and an absolute asset to Prospect. Thank you again.

Olivia · 23 December 2022

★★★★★ 5/5

Trustpilot

Chira Gavaghan has looked after my…

Chira Gavaghan has looked after my tenancy in a most professional and courteous manner, always willing to help and follows everything through on time and with excellent feedback.Thank you Chira, Steve17 Oxfordshire Place

Steve · 8 September 2019

★★★★★ 5/5

Trustpilot

Very professional

Natasha helped me look for a property and I was very impressed with her expertise. Natasha is very professional and provided great customer service. I would definitely recommend her to anyone with the search for a property.

Lauren · 8 November 2023

★★★★★ 1/5

Trustpilot

Lack of communication

We rented a flat via Prospect for a year in Maidenhead. After the rental the deposit hasn’t been returned. The agent said she was recommending a full return from the Landlord and would get back to us, then nothing. We have sent repeated emails but got no reply. I even went to their office in Maidenhead and the guy in the shop told me they could not do anything as they are “retail’ only. I told them I would make a complaint to the TDS and they just said “go on then”

Daniel · 28 February 2024

★★★★★ 5/5

Trustpilot

Beth Murphy - Prospect

Beth Murphy has been a star and has been very quick and proficient in all her response and organisation

Customers · 18 October 2024

★★★★★ 5/5

Trustpilot

Tennant Feedback

Tennant FeedbackAgnese Reese is the manager for my property, she is always quick to respond to any queries or issues that may arise.She is always very professional and polite, following up after work has been carried out to make sure we are happy with the results.As our property manager, Agnese always ensures we feel valued as tenants.

Martin · 20 October 2021

★★★★★ 5/5

Google

I had a really good experience with them! Everything was so easy. Callum from the Bracknell branch was really nice and helpful! I wish all the agent was like him! Keep up the good work!

Anita · 17 June 2018

★★★★★ 5/5

Google

Went into prospect as needed to move house rather urgently. Callum Paliczka couldn't have been more helpful in sending through suggestions, understanding our needs and finding my partner and i, a property within our price range. We are lucky enough to be moving in next Friday and would like to thank Callum and the prospect team for making moving house a very simple, easy and enjoyable process.

Louise · 17 June 2018

★★★★★ 5/5

Trustpilot

Sasha Byrne

I have been dealing with Sasha Byrne for several months now, supplying a cleaning/clearance service as required for her portfolio. Sasha is polite, friendly and efficient. she provides plenty of business leads and everything goes smoothly as she is so organised.I look forward to dealing with her in the future and wish her all the best.

Mr · 13 December 2021