Trusted Agent profile · Bracknell
★★★★★
1,854 reviews across 2 platforms
36 High Street, Bracknell, RG12 1LL
Prospect Estate Agency's office in Bracknell, at 36 High Street, is rated 4.7 out of 5 across 1,854 reviews on two platforms, including 329 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Prospect Estate Agency hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bracknell.
Every review we hold for the Bracknell office, from every platform, shown as written. First names only.
5/5
TrustpilotWe've just let our property through…
We've just let our property through them. Jordan and Sam were super helpful from the get go. And now the admin team has been brilliant. Hopefully the relationship continues to go as smooth as it has been.
Thank you for your 5 star review!
5/5
TrustpilotProspect and Natasha has been extremely…
Prospect and Natasha has been extremely helpful finding me properties that suits. Communication was very easy and in time. The amount of information provided was great. I would like to thank you Natasha and Prospect for the service.
5/5
TrustpilotLetting
Charlotte Morgan made the whole letting process very easy for me, even though it has been 20+ since I have rented. The online tools which assisted with the forms, bills were especially useful for me.
5/5
GoogleI found my recent experience with Prospect to be a very positive one. In particular Datren if the Warfield office worked extremely hard in keeping me informed of the types of property that they were bringing to the market and had a very accurate impression of what I was looking for. I would definitely use their services again and I would put them above other local estate agents in the Warfield area.
5/5
TrustpilotQuality of both Prospect and Agnese Rees
We would like to place on record the excellent quality of service provided by Prospect Estate Agency and particularly Agnese Rees in the rental department of the agency.She was excellent in her handling of a very difficult situation and always made herself available to us. Had we not decided to sell our property we would certainly have remained with her and Prospect.
5/5
TrustpilotGreat Service
Great service from all at Prospect Reading. Michael Sharp was very informative and concise on the initial valuation and gave us a lot more confidence that the other agent we saw. The sale was agreed quickly and for more than we thought we would get. Wouldn’t hesitate to use Prospect again or recommend them to our friends.
5/5
GoogleHuge thank you to Connor B for looking after the sale of my flat seamlessly! Always stayed in touch and always came back to me when he said he would . Thank you also to Harry for arranging the rental. Would highly recommend Prospect Bracknell.
5/5
TrustpilotSasha Byrne from the Reading office is…
Sasha Byrne from the Reading office is one of the greatest agents we have got in the last 7 years. She is unerstanding, always happy to help and very responsive. The high rating I am giving is all because of her and how brilliant she is. Thank you Sasha!
4/5
TrustpilotBeth has been an excellent communicator…
Beth has been an excellent communicator throughout my purchase, she kept communication flowing between all parties to ensure my sale and purchase was successfully concluded.
5/5
TrustpilotHighly recommended!
Our experience with Prospects has been wonderful! We cannot thank Beth enough for her support in firstly selling our property but not giving up in securing our dream house! Nothing was ever an issue, and any lows we encountered during the process were quickly actioned and resolved by Beth and the team! Thank you
5/5
TrustpilotJosh at Sandhurst branch was exceptional
I had hard time with my purchase (an understatement!) but it became clear that Prospects were willing to go the extra mile to do what was needed to help - communication, proactive support to all involved, honest advice even if painful to hear. Josh and the team at the Sandhurst branch are highly recommended.
5/5
TrustpilotThe best service from Sasha
The best service from Sasha Dealing with agency's sometimes can be quite difficult especially when you move house and I can say that I was really lucky as Sasha made everything so easy for me she always found the best solution and her emails come into my inbox within an hour after my enquiry. Thank you, Sasha
5/5
TrustpilotGreat Real Estate Agency
We dealt with Betsy and Beth for the purchase of our home in Warfield and they kept us in the loop, engaged with us when we put questions to the vendor they were representing and helped us with urgent queries.We have no reluctance in recommending Prospect and will use them in the future, when it comes to selling and buying again.
5/5
Trustpilot5 Stars all the way
5 Stars all the way! Beth has been our point of contact Since the start. She made sure we had everything we needed in order to exchange and even now helps with any little queries we may have. Thank you so much Beth you have been an absolute star! We are looking forward to completing very soon.
5/5
TrustpilotKenny was really helpful
Kenny was really helpful. Showed me around and answered all the questions I had 👌🏼
Thank you for your 5* review, Chris.
5/5
TrustpilotGreat Service
I have been using Prospect for my rental properties for 10 years and can highly recommend them for their service and promptness with responses. They have let my properties very quickly and made the whole letting process very easy for me, kept me informed throughout so special thanks to Jordan, Harrison, Katie and Sasha for all their help
5/5
GoogleGreat experience! The staff very professional and helpful. The way they help me with choosing the flat and all the details that I needed was very nice. Big shout out to Callum for his help.
We wish you every happiness in your new home and thank you for this 5 star review.
5/5
TrustpilotFast and efficient
Worked with Michael and Ross at the Reading branch to sell my house. The process was very smooth and efficient. The first sale actually fell through so ended up doing it twice. In terms of getting the house on the market, generating offers and getting an agreed sale I really can't fault the team. Thank you.
5/5
GoogleFantastic service all round from Olivia Russell and well supported by Laney Thompson. They made the process of finding a suitable property and getting completion in a very short space of time very easy. The customer service we received was fabulous from start to finish, we will use them again in the future and would thoroughly recommend Prospect, in particular Olivia Russell. Jon Horton - General Manager Reading Women FC
5/5
TrustpilotGreat service
Saffron has been very professional and helpful. She has always replied on time and very quickly to my emails and phone calls and kept me informed of what was happening at all time. Saffron took the time to understand my position and explain the procedures. Although I was not entirely happy with the outcome it was nothing that she could control.
5/5
TrustpilotA very efficient agency
A very efficient agency. Any repairs are resolved by my agent Nancy in a timely manner. Would recommend them to friends.
1/5
GoogleWe were in the process of looking to find a place to rent in Bracknell and the surrounding areas. Searching on rightmove we found a number of places we wanted to arrange viewings for, 3 of which were with Prospect Estate Agents. I sent email enquiries on all three of the properties and didn't receive a reply for any of them. Over the next 7 days I called the number on the system which never answered and so finally giving in ventured to Bracknell town centre and visited the branch on a Saturday morning. When we entered their were two young lads on their phones laughing and playing drum and bass music through the speakers. We were told to sit down and there i asked about the 3 properties, was here told that all 3 of them were actually now off the market, but there was no indication of this or even saying let agreed on the site. I asked about the phone and email and was told that there were problems with head office and putting messages through. Skimming over this we were offered two properties that weren't on the market yet but will be soon so if we did want to would be advisable to arrange a booking asap. We did arrange one for the Tuesday, we had 3 other bookings on that day so said we could do 17:30, the previous property was just round the corner so the estate agent said he'd meet us there for 17:15. We arrived around 5 minutes late and there was nobody there, waited until 17:30 before calling and no answer. Eventually got a text saying that he'd waited a very specific 8 minutes and decided we were not going to show. My girlfriend pointed out his failings as to we would have seen you come out of the cal-de-sac and are you not going to come back as was told he lived 2 minutes away and never got an answer. Overall gut after dealing with most of the estate agents, Prosepcts have been with out a doubt the worst, obviously my view is tainted on this one experience and am sure there are people who are happy with them. However, leaving properties on places that are no longer on the market, not responding to emails/calls and then rudeness about a viewing we felt kind of forced to do has left a sour note.
We're very sorry to hear of your experience with us, this is not the level of service we aim to provide at all. Our Head of Lettings, Mike Gallagher, has left yourselves a voicemail today to discuss this with you in further detail.
2/5
GoogleI've recently used Prospect to sell my house in Bracknell. The process didn't start brilliantly with some very pushy sales tactics from the assistant manager. I decided to go with Prospect as they were the only viable option for me. I was really pushed into using their recommended solicitor. This was a pretty horrible experience and involved putting a lot of pressure on me to instruct the solicitors there and then so I was unable to take the time to shop around. I was told in no uncertain terms that my sale was very likely to fall through or be severely delayed if I did not use these solicitors. I was also told they would be excellent at communicating with me and with Prospect to find the perfect time to serve my tenants notice. Unfortunately, this was not the case. The solicitors eventually managed to exchange nearly 2 months after the date they said they would 'easily' be able to exchange by and so I was left out of pocket by over £3000 through lost rental income. I would never have gone with these solicitors without the high pressure sales tactics and it has left a really sour taste. It was made clear to me by a member of staff at Prospect that they have had lots of problems with these solicitors. It's really disappointing that they were happy to lie and push me into using these solicitors just so they could get their referral fee. I've given Prospect plenty of time to deal with the complaint and they felt unable to do anything to make things right. After much discussion, they half-heartedly offered to refund the commission they received from the solicitors. I declined this offer as I believe it was mainly an attempt to try and stop me from taking my complaint to the Property Ombudsman who are now investigating the tactics used, and frankly it was much too little too late! I will update this review with the conclusions of the Property Ombudsman investigation when it comes through. The 2 stars are for the excellent transaction support and I would happily give this element 5 stars! Angela communicated brilliantly and did everything she could to try and get the sale across the line. Generally, the rest of the experience was good and the visits were usually well managed and communicated. They found a buyer relatively quickly and I got close to the asking price. It's such a shame that what could have been a good experience was let down so badly by pushing me into using the wrong solicitor.
We're very sorry to hear of your experience with us, this is not the level of service we aim to provide at all. Our Director, Mark Towell, has left you a message to discuss this in further detail, please call him back or email him at mtowell@prospect.co.uk so that we can deal with the issues you have raised.
5/5
GoogleFantastic team! I would thoroughly recommend Prospect Bracknell for both sales and purchases. They are an incredible team who really make the magic of moving become a reality. Within days of making an offer on my new home they had mine ready to go on the market and found me a buyer within only a matter of days. Their expertise made the whole selling and buying process seamless, which is pretty unheard of in the property market. Massive thanks to the team at Prospect for everything!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Prospect Estate Agency hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bracknell.
