Trusted Agent profile · Bracknell · Berkshire
Verified
★★★★★
1,238 reviews across 2 platforms
One Station Square, Bracknell, Berkshire, RG12 1QB
Part of Chancellors, see every office.
Chancellors's office in Bracknell, Berkshire, at One Station Square, is rated 4.3 out of 5 across 1,238 reviews on two platforms, including 885 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
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The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bracknell office, from every platform, shown as written. First names only.
5/5
FacebookI had brilliant experience with chancellors but especially with FIONA FENNELL she helped me with every thing in a very professional manner quality customer service was provided by FIONA FENNELL I give her ?????
Fiona Fennell
1/5
GoogleCalled to look at a property advertised and arranged a viewing. Attended the property at the allocated time and estate agent was no where to be seen, attempted to call the office with no answer. Not sure how they sell houses when they don’t turn up to viewings. Wouldn’t use them to sell my house, potential buyers may never get to see the property.
5/5
GoogleWe have had a lot of communication with Elizabeth Loew (Lizzie) at Chancellors. Any issues regarding the property are promptly dealt with and follow up emails and telephone calls keep us clearly informed. She has a professional manner and a friendly and bright disposition. It is always a pleasure to talk to her. She is a real asset to Chancellors.PositiveResponsiveness
5/5
FacebookI recommend this asset. A great team, especially Rebecca Joel, who helped me through the steps to get a home.??????
4/5
GoogleSummer was very helpful and easy to communicate with, she always returns telephone calls and dealt with enquiries.
5/5
FacebookThank you to Been Itkerd for very helpful and professional service. Have had good experience with the Chancellors so far.
5/5
GoogleHelpful, rapid response, solved my purchase within a morning, surprisingly impressed by Chancellors services. Highly recommend as an estate agent.
Thank you for leaving us this great review Darren, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
FacebookAylesbury office fantastic. Especially Nathan Armstrong who's not only friendly, professional and helpful. But nothing was too much trouble. Totally recommend!
5/5
FacebookThank you to Jessica Kendall for a 5 star service - very quick turnaround for required documents. Thank you again.
5/5
FacebookI had a brilliant call from Kassandra Hopkins who is great. She found me the best service for my circumstances and made me feel so comfortable throughout. I would 100% recommend to anyone!
Livy, Thank you for your feedback. Well Done Kassandra
5/5
GoogleThank you for Felicity’s professional and great help in our renting process! She is patient and provide prompt responses.
Thank you for leaving us this great review Ivy, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleRachael Marshall and Callum Parsons are efficient and communicative at every point of the letting-out process thus far
Hi Sebastian, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleAgent arrived on time, provided all the information I needed. Very nice experience
Thank you for leaving us this great review Wojtek, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
FacebookI experienced a lovely conversation with Brad Haven who is currently helping me choose a property to rent, I found him very friendly and I found the services very useful! Extremely polite
Thanks so much!
1/5
GoogleDealing with the local branch & head office team has been nothing short of terrible. Customer Service was truly shocking throughout the tenancy. Quick to take money and make you feel like the victim yet if a rent payment is late, you are hounded like a dog until it is paid! Will never deal with them again hopefully. Not surprised the landlord switched agencies as well.
1/5
FacebookStop cold calling and emailing former property owners who stopped using you to manage their property years ago because of your shoddy service, saying you have someone urgently in need of a rental property.
Hi Phil, we are disappointed to note your comments. Please could you write to us at seniorsupport@chancellors.co.uk with the details so that we can investigate this for you? Many thanks.
5/5
GoogleGeorgia Onions was extremely helpful, efficient and professional in processing all our needs and requirements. Thanks!
5/5
GoogleJessica Kendell is a great back up for me and responds to my requests with efficiency
5/5
GoogleChancellors run my property very well. I deal in particular with Annie Sparks, Heather Wilson and Rebecca Joel. Sometimes it can be a bit confusing because so many different people deal with all the various aspects of running the property - letting, advertising, maintenance etc. However, the overall management is pretty good and I heartily recommend Chancellors if you have a property to let.
1/5
FacebookAbsolutely disgraceful. 48 hours before my step daughter was due to move into a rental property Chancellors have told her that the move cannot go ahead. She has a signed contract and has paid the deposit. No one is responding to phone calls or emails. Spent the whole morning trying to get hold of someone to find out what is happening.
5/5
FacebookThank you Casey Pitkin for your help and support today, tried her best to help and excellent service.
5/5
GoogleGood service from Jasmine and Katie on quickly resolving some issues with parking access. (This comes after about two years of terrible service from Chancellors Property Management, where I had to chase on every single request, so one can only hope that this signals an improvement overall in customer service).
1/5
GoogleTried calling them three times, never did get through... phone continuously ringing, and never got a call back or response at all, gave up in the end!
Thank you for bringing this to our attention Mark, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.
5/5
FacebookThank you to April Montagna who’s been very helpful and efficient in managing a family rental property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chancellors, Bracknell won Gold; Chancellors, Newbury won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Powys won Trusted Agent; Chancellors, Reading won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Chancellors and up to three other top-rated agents near Bracknell.
