5/5
FacebookThank you to Been Itkerd for very helpful and professional service. Have had good experience with the Chancellors so far.
Trusted Agent profile · Bracknell · Berkshire
Verified
Chancellors Bracknell reviews
★★★★★
1,238 reviews across 2 platforms
One Station Square, Bracknell, Berkshire, RG12 1QB
Part of Chancellors, see every office.
Chancellors's office in Bracknell, Berkshire, at One Station Square, is rated 4.3 out of 5 across 1,238 reviews on two platforms, including 885 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
Awards
The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Bracknell office, from every platform, shown as written. First names only.
Facebook1/5
FacebookWorst ever experience as an estate agent. Property with them for more then 50 -60 days. Not even single viewing. Think twice before letting with EN5 team. Barnet Lettings 1 Exchange Buildings,High Street Barnet EN5 5SY
Agent replied
Hi Mitul, we are very disappointed to read your negative feedback. Please could you write to us at seniorsupport@chancellors.co.uk with the details so that we can investigate this matter? Many thanks.
5/5
GoogleHelpful, rapid response, solved my purchase within a morning, surprisingly impressed by Chancellors services. Highly recommend as an estate agent.
Agent replied · 29 July 2023
Thank you for leaving us this great review Darren, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
FacebookAylesbury office fantastic. Especially Nathan Armstrong who's not only friendly, professional and helpful. But nothing was too much trouble. Totally recommend!
5/5
FacebookChancellors have made our house buying journey a pleasure thanks to their onward support and great links in the area. We have been dealing personally with paul Folley who always keeps us up to date with lastest news and is always there at a click of a phone call. I would highly recommend the team at Bracknell and Maidenhead for all your property needs. Thanks again Paul �
5/5
FacebookThank you to Jessica Kendall for a 5 star service - very quick turnaround for required documents. Thank you again.
5/5
FacebookI had a brilliant call from Kassandra Hopkins who is great. She found me the best service for my circumstances and made me feel so comfortable throughout. I would 100% recommend to anyone!
Agent replied
Livy, Thank you for your feedback. Well Done Kassandra
5/5
GoogleThank you for Felicity’s professional and great help in our renting process! She is patient and provide prompt responses.
Agent replied · 29 July 2023
Thank you for leaving us this great review Ivy, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleRachael Marshall and Callum Parsons are efficient and communicative at every point of the letting-out process thus far
Agent replied · 29 July 2023
Hi Sebastian, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleAgent arrived on time, provided all the information I needed. Very nice experience
Agent replied · 29 July 2023
Thank you for leaving us this great review Wojtek, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
FacebookI experienced a lovely conversation with Brad Haven who is currently helping me choose a property to rent, I found him very friendly and I found the services very useful! Extremely polite
Agent replied
Thanks so much!
1/5
GoogleDealing with the local branch & head office team has been nothing short of terrible. Customer Service was truly shocking throughout the tenancy. Quick to take money and make you feel like the victim yet if a rent payment is late, you are hounded like a dog until it is paid! Will never deal with them again hopefully. Not surprised the landlord switched agencies as well.
1/5
FacebookStop cold calling and emailing former property owners who stopped using you to manage their property years ago because of your shoddy service, saying you have someone urgently in need of a rental property.
Agent replied
Hi Phil, we are disappointed to note your comments. Please could you write to us at seniorsupport@chancellors.co.uk with the details so that we can investigate this for you? Many thanks.
1/5
FacebookAbsolutely disgraceful. 48 hours before my step daughter was due to move into a rental property Chancellors have told her that the move cannot go ahead. She has a signed contract and has paid the deposit. No one is responding to phone calls or emails. Spent the whole morning trying to get hold of someone to find out what is happening.
5/5
GoogleGeorgia Onions was extremely helpful, efficient and professional in processing all our needs and requirements. Thanks!
5/5
GoogleJessica Kendell is a great back up for me and responds to my requests with efficiency
5/5
GoogleChancellors run my property very well. I deal in particular with Annie Sparks, Heather Wilson and Rebecca Joel. Sometimes it can be a bit confusing because so many different people deal with all the various aspects of running the property - letting, advertising, maintenance etc. However, the overall management is pretty good and I heartily recommend Chancellors if you have a property to let.
5/5
FacebookThank you Casey Pitkin for your help and support today, tried her best to help and excellent service.
5/5
GoogleGood service from Jasmine and Katie on quickly resolving some issues with parking access. (This comes after about two years of terrible service from Chancellors Property Management, where I had to chase on every single request, so one can only hope that this signals an improvement overall in customer service).
1/5
GoogleTried calling them three times, never did get through... phone continuously ringing, and never got a call back or response at all, gave up in the end!
Agent replied
Thank you for bringing this to our attention Mark, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.
5/5
FacebookThank you to April Montagna who’s been very helpful and efficient in managing a family rental property.
1/5
GoogleEndless phone calls and emails aside - Chancellors are fatally let down by the 'South East Management' team when it comes to managed lettings. I opted for the 'fully managed' option for an easy life, yet 'INFURIATING' is probably the only word to describe what it's like dealing with them, thus unfortunately, I cannot recommend strongly enough that you avoid Chancellors for lettings.
5/5
FacebookWe recently sold our flat through Oliver in the Langley branch who was professional and enthusiastic. Hannah in the progression team was fantastic, it's the first time i've sold a property and she was brilliant, I think I would have gone nuts without her help liasing with the buyers and in particular their crap solicitors! Chancellors are pricey but the customer service we had was great.
5/5
GoogleAppreciate Georgia for a property viewing and detailed information, wish you reach your targets.
Agent replied · 29 July 2023
Thank you for leaving us this great review Bakhtiyar, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Chancellors Bracknell
Has Chancellors won any awards?
Yes. In The Trusted Agent 2026 awards: Chancellors, Bracknell won Gold; Chancellors, Newbury won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Powys won Trusted Agent; Chancellors, Reading won Trusted Agent.
