Trusted Agent profile · Bracknell Forest
Verified
★★★★★
1,972 reviews across 3 platforms
11 County Lane, Warfield, RG42 3JP, Bracknell Forest, RG42 3JP
Prospect's office in Bracknell Forest, at 11 County Lane, is rated 4.7 out of 5 across 1,972 reviews on three platforms, including 94 Google reviews rated 4.9.
94
Reviews on Google
This office
35
Reviews on Facebook
Business-wide
1,843
Reviews on Trustpilot
Business-wide
Every review we hold for the Bracknell Forest office, from every platform, shown as written. First names only.
5/5
GoogleExcellent team when showing us the flat. They were professional, knowledgeable, and very helpful throughout the viewing.
We're thrilled to hear that our team was professional, knowledgeable, and helpful during your flat viewing. Your feedback inspires us to continue providing reliable and customer-centric service, and we hope to support you again in the future Alex!
5/5
TrustpilotBracknell Lettings
Prospect Bracknell lettings have managed my property for over four years now. Beckie Baxter has been looking after it for most of this time. Things haven't been straight forward with the tenants but Beckie has handled things professionally, efficiently and with both landlords and tenants interests at heart. Communication is great too, being kept up to speed on any issues. Beckie treats the property as if it was her own, and offers great advice along the way. Thank you to Beckie and the letting team.
5/5
TrustpilotI’ve just brought a house with…
I’ve just brought a house with prospects and all I can say is Beth Murphy has been absolutely amazing! I would highly recommend her to anyone using prospect if you want your experience of buying a house to be pleasant please go with her. She went over and beyond for us that even after we didn’t get our first property we wanted to stay with prospects because of her outstanding customer service. She always replied back to me immediately and assured me. There was no game playing like other agents she was very honest. We just cannot thank Beth enough wish there was a 10 star for her.
5/5
TrustpilotBeth Murphy of Prospect Estate has been…
Beth Murphy of Prospect Estate has been absolutely wonderful. Trying to locate a new house close to myself for my elderly parents has been made possible thanks to Beth. The specification of requirements given by my parents was fairly extensive and Beth rose to the challenge ensuring all were met on more than one occasion. Unfortunately my parents had to bow out of the original house due to health challenges but Beth has since found another and look forward to them moving in during March. I would personally like to thank Beth for her dedication and all the effort she has made. Not your usual estate agent by any means. If I chose to move in the future my first port of call would Beth Murphy. Thank you Beth for all your hard work, 5 stars plus!
5/5
TrustpilotProfessional and motivated
Selling the family home, the Prospect team from Sandhurst proved to be professional and motivated, but compassionate and caring at the same time making the process as simple as possible for me. Thank you to Conner, Daniel and Bernadette to help close the process. Defiantly recommended, thank you
5/5
TrustpilotGreat experience with Prospect, thanks to Beth
Huge thank you to Beth who was amazing throughout the sale process. We decided to go with Prospect after having bad experience with a previous agency and couldn’t be happier with our decision. The way Beth handled everything from arranging viewings to finding us a buyer and guiding us through the whole process with her fantastic communication and knowledge was so helpful. Beth is a credit to the company. Thanks Prospect!
5/5
TrustpilotI’ve had a great experience working…
I’ve had a great experience working with Prospect, and especially with Nikki. She has been consistently helpful, responsive, and proactive with any queries or maintenance issues. Her communication is always clear and friendly, and she genuinely goes the extra mile to support both landlord and tenant.
5/5
TrustpilotGreat Expert Property Valuation
We had our Flat valuation recently by Prospect estate agency, Mr Toby Herman was valuation manager who visited the property and we were glad that he did great in getting the valuation with attention to detail on each aspects of our Flat and advised on the current market condition and buyers interest.Also briefed the best practices which Prospect estate agency follows in shortlisting the Potential buyers with predefined checks done, which further saves the overall time for selling completions.
5/5
TrustpilotI’ve had a very positive experience…
I’ve had a very positive experience with Prospects who manage the rental of my flat. They are always professional, reliable, and helpful and offered a very competitive rate. Samantha, the property manager is excellent, always responsive, organised, and helps with any problems efficiently. I really feel confident and so glad I picked Prospects! Highly recommended.
5/5
TrustpilotSelling my property through Prospect…
Selling my property through Prospect has been a brilliant and seamless experience. Knowledgably staff who dealt with the sale in a timely manner. I would highly recommend their services.
Hello Minesh, Thanks for the great 5 star review! So pleased the team could help you and make the process seamless for you. Kind regards
1/5
TrustpilotWorst estate agent I’ve ever dealt…
Worst estate agent I’ve ever dealt with. Essential works, including water leaks, have been outstanding for over 6 months, with other issues left unresolved for more than a year.
Thank you for your feedback and sorry to hear of your experience, I understand you have spoken with the Property Management team today and a plan is in place. If you require anything further please feel free to call 0118 467 0891 to speak with Gemma.
4/5
TrustpilotBeth at warfield prospect
Even though we didn’t end up selling with prospect. Beth was fantastic throughout our time with prospect. Beth was always contactable and friendly. There was always transparency with what was going on. We always felt that she was working hard for us.
Thank you for your review, Miss Owen.
5/5
TrustpilotProfessional, open communication and supportive during the full process
I am super satisfied for the service that Charlotte delivered to us. She was very nice everytime when I ask something to her. She is also very well organized and clarifying the steps moving forward. Her goal was to make landlord and tenant happy. We finally rent the house which was exactly what we were looking. Thanks Charlotte and happy to work with you.
5/5
TrustpilotNikki Gardner *****
Prospect have successfully managed one of our Buy-to-Let properties over the last 10 years. We have found Nikki Gardner (of Prospect) to be very competent, professional and efficient in managing the property; checking the condition, obtaining maintenance quotes, and liaising with the tenants and ourselves
5/5
TrustpilotPositives of Sonam
Sonam has been the help we were looking for, he delivered with the needs and provided nothing but excellent support. Overall he has made wonderful me experience for us.
5/5
TrustpilotRental - landlord
We have been landlords with Prospect with Nancy looking out for our property. Nancy has always been responsive and helpful.
Hello Pam, We really appreciate the lovely review for Nancy. Thank you for the 5 stars too! Kind regards
5/5
TrustpilotCustomer Service
We have had the pleasure of having our tenancy managed by Nancy Suri for almost four years now, and we can honestly say the experience has been excellent. She has always been incredibly prompt in responding to any queries or concerns, and her professionalism and politeness make every interaction smooth and reassuring.
5/5
TrustpilotThank you so much to Beth for all of…
Thank you so much to Beth for all of her help with my first house purchase! Beth was great throughout, always kept me updated, always responded promptly and did a great job at chasing the solicitors and pushing things through as quickly as possibly! She made the whole experience feel smooth sailing! Would highly recommend prospect :)
5/5
TrustpilotShe very friendly and gets back to us…friendly
Nikki gardneris very friendly and gets back to us fast all in all the very best at her job
Hello Kelly, Thank you for the short but sweet 5 star review :) Kind regards
5/5
TrustpilotSubcontractor review
From a different perspective, we are contractors working along side prospect and are subcontracted work. The team have always been a pleasure to deal with. Not everything always goes to plan but the team are always soo helpful in getting everything resolved. We deal with Kate, Lily, Kodie, Betsy, Nikki, and Chloe mainly. They are always friendly, and the communication is always great. We always have to pop in to branches for key collection and have always found the branch staff to be helpful and friendly also. So a wonderful team of people and a pleasure to work with. We have had the same consistent experience over the 2+ years we have been with them.
5/5
TrustpilotChloe ... Birthday Fairy
I am a tenant and managed by Chloe Reilly. Chloe is always a professional but just recently pulling out all the stops to help me. I fell foul of drain problems and then boiler breakdown. Resulting in no not water or heating for two weeks. Chloe was approachable, sympathetic and did everything she could to speed up the repairs on both occasions. I was beginning to feel worn down by it all. However she saved my sanity. I was able to reinstate a birthday celebration that I thought would be cancelled. Thanks Chloe.
5/5
TrustpilotBeth @ Prospect has been amazing!
Absolutely a 5 star experience thanks to BethBeth has been an amazing support right from placing an offer on a property we were buying through Prospect right up to minute of exchange. It was a very difficult transaction but Beth worked so hard to keep us informed and to help expedite the transaction as quickly as possible. Beth is very responsive when trying to contact Prospect and her transparency and level of work ethic is amazing. We felt lucky to be working with her as buyers and would definitely recommend Prospect based on our recent experience with Beth
5/5
TrustpilotLily Sines
I have dealt with Lily Sines for a while now and I have always been impressed with how efficient and knowledgeable she is. My emails are always dealt with immediately and Lily is always very helpful and tries to make any work that needs to be done to the house a smooth process as we live in the US. I know I can always rely on Lily to get things done for us. Lily is a huge asset to Prospect!
5/5
TrustpilotSpecial recognition - Lily Sines, Property Manager, Bracknell
I just wanted to make a special mention to Lily Sines, Property Manager at the Bracknell office. Lily has been managing a few properties for me for some time and has always been courteous, prompt and professional through my many interactions with her. Lily's pro-active approach really sets her apart and is incredibly important and helpful for me as a landlord. Lily will gather & present all the relevant information (quotes, new tenant details etc) which enables me to make an informed decision and therefore the process far more efficient. Thank you so much Lily! I really appreciate everything that you do!
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