Trusted Agent profile · Bracknell Forest
Verified
★★★★★
1,966 reviews across 3 platforms
11 County Lane, Warfield, RG42 3JP, Bracknell Forest, RG42 3JP
Prospect's office in Bracknell Forest, at 11 County Lane, is rated 4.7 out of 5 across 1,966 reviews on three platforms, including 94 Google reviews rated 4.9.
94
Reviews on Google
This office
35
Reviews on Facebook
Business-wide
1,837
Reviews on Trustpilot
Business-wide
Every review we hold for the Bracknell Forest office, from every platform, shown as written. First names only.
5/5
TrustpilotCharlotte Morgan
The ease, care and friendliness Charlotte Morgan creates from start to finish from viewing to completing on the rental I am moving into is outstanding. Such a pleasure to work with. Very quick response, great communication all round. Such a lovely experience. Thank you Charlotte :)
5/5
TrustpilotWe've had a really positive experience…
We've had a really positive experience with Prospect Agency. Ashleigh is always helpful, professional, and addresses matters promptly.
5/5
TrustpilotSuperb service!
Demi has been amazing in the transaction of my home, I could not have been better supported by her!
5/5
TrustpilotI have had the pleasure of working with Angela
I have had the pleasure of working with Angela for the past three years, and she has been an invaluable asset in managing backend administration and tenancy agreements. Her proactive attitude and efficiency make navigating compliance documents and legal issues a breeze. Angela consistently delivers exceptional service and ensures all renewals and notices are handled promptly. I highly recommend her for her dedication and outstanding support!
1/5
TrustpilotThey are creating fake appointments
They are creating fake appointments by using customers mortgage in principals and changing them. My details were used to view a property which I was not aware and I am not looking for a house.
Hi Alli, Thank you for bringing this to our attention, we’re very concerned to hear what you’ve described. We take this seriously and would like to investigate it fully. Please email me your contact details and I will call you directly so we can discuss this further. rcontreras@prospect.co.uk Kind regards, Roberto Contreras
5/5
GoogleI took a flat through Sam Miah and I could not recommend him enough, he took his time to explain the rental procedure and showed patience throughout as it was my rental property!
Thank you for your kind words, Arif! We're thrilled to hear that Sam provided you with patient support throughout the rental process. You having a good experience means a lot to us, and we look forward to assisting you again in the future!
5/5
TrustpilotNikki Gardner is always available and…
Nikki Gardner is always available and helpful!
5/5
TrustpilotProfessionalism Thumbs up !!!!!!
Since I started interacting with Nicola Dixon on the property management team , emails and phone calls have been dealt with a quick swift response , before they were very late in dealing with issues whatever they came up. Things have now been better with letting my property since I’ve been dealing with Nicola.
5/5
TrustpilotThe best I've ever dealt with…
By far the best estate agency I've ever dealt with. Beth took the time to listen and knew our house inside and out, she worked tirelessly in a difficult market to show multiple people round our home and was always on the end of the phone when needed. Paul was incredible when it came to pushing the sale over the line and I truly believe that it may not have happened without his efforts! Thank you Prospect Warfield 😊
5/5
GoogleWe viewed a house recently with Abi Heppner. She was so lovely and welcoming straight from the beginning and I knew the viewing would be a good one, unlike others we have had in our years of property purchasing. Our 3 year old son came along for the viewing and Abi was so engaging with him too. He took a real shine to her. She is a true credit to Prospects. In all honestly the whole team there have always been a pleasure to speak with.
5/5
TrustpilotBest Estate Agents!
A massive thank you to Michael, Matt and Beth. Excellent communication through the entire sales process - each one of them went above and beyond to help us through the journey; from viewings, to checking on how things were progressing and the great advice each step of the way. Truly felt you were all in our corner working to accomplish this. Customer service is excellent with Prospect and I would highly recommend this company when selling or buying. A massive thank you, Michael, Matt and Beth on all of your hard work to get us to this point. It wouldn't have happened if it weren't for your due diligence and caring about our relocation - so glad we chose you for our sale!
5/5
TrustpilotBeth/Warfield office
Beth, from the Warfield office, is brilliant. She took great care to find out exactly what we were looking for, and then, rather than flooding us with irrelevant properties, showed us exactly what we wanted. Beth is efficient, friendly, straightforward, and thus can highly recommend that branch of this agency.
Thank you for your 5* review.
5/5
GoogleWe recently did a Level 2 survey and we are beyond impressed with the service that was given. We were given information on the different surveys, what they included and prices. The communication was quick and date was booked quickly. The …
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our Level 2 survey service. Providing clear communication, quick turnaround, and detailed reports is our priority, and we're glad we could help you feel confident about your property. We truly appreciate your recommendation!
5/5
GoogleI had the pleasure of Max Ludlow being one of our agents and although i haven't brought a home yet i can say one thing for sure this company is very on it when it comes to helping you to find the right house. Max is one of the nicest agents I have ever met a very warm personality so understanding, very approachable and ready to help. In all honesty out of all the other agents I have met I feel I can really trust Max to find me and my husband our perfect first home.
5/5
GoogleIt is quite simply that Paul Westmorland understood (not always the case with Estate Agents) my situation and complications in selling another property at the same time. He and his team were straightforward and polite without the fawning and 'frollicking'. There were not pretentions and the team were professional (but also human with an apt, polite sense of humour). I took the property off the market and then when again suiting my plans, asked Paul if they would put it on the market again. Superb and particularly Beth who was the Agent who dealt with the viewings and took the trouble to find out in detail exactly what the property was and its benefits (again, not always the case). Paul completed the sale with politeness but with a business like approach for both Parties and kept me up to date at all times. Having moved into a new property earlier this year, I decided I was not happy and asked the Warfield Prospect team for advice. We decided to market the property but I had to pull out even having had an offer. This is the difference because there was complete understanding and even empathy for my situation. The sale was handled by Beth and Abi (new I think but clearly already 'sharp' under Paul's direction and with assistance from the more experienced Beth...) and they were both, as usual, 'unfussy', straight to the point, and as you'd expect (but again not always with E.A.'s...) extremely professional. That this review is perhaps a little long is because over 3 years or so I have bought and sold 3 properties and geographically Prospect Warfield have not been involved in all transactions - but they have always made it their business to treat me as a most important customer and when you consider my property was far from the most expensive on their books, they have been totally superb at all times and Beth - and latterly Abi - deserve great credit under Paul's quiet, professional, and no 'flannel' or nonsense management. Thank you guys and when I come to sell again I won't be going anywhere else.
1/5
TrustpilotAvoid at all costs
The initial service was good. Decent pictures were taken of the house and it went on the market quickly. We were pressured into taking the first offer we had which was £50,000 less than asking price. The agents knew we wanted a quick divorce and fully took advantage of this fact. Once we (begrudgingly) accepted the offer we did not hear from the agents again. I left countless messages which went unanswered. They were slow in providing any response to the other solicitors in the change and I ended up managing the communications myself. Even on completion day, they were nowhere to be seen and I ended up handing the keys over myself to our buyer. Absolutely shocking service. Try Bridges instead.
5/5
TrustpilotBeth at Prospect
Prospect have been very proactive, and having used two other estate agents prior, they were exemplary.Beth, Prospect Warfield, was a model of how to manage a transaction, always ready to prompt a prospect and always ready with feedback. Beth was quick to return calls and was always completely honest
Thank you for your 5* review, Robert.
5/5
TrustpilotBeth Murphy was the Estate Agent…
Beth Murphy was the Estate Agent representing the property that we were purchasing. I found Beth to be extremely professional... Beth was responsive every time we need to make contact and wqs dedicated to ensure that the process went smoothly... I would highly recommend Prospect if other Agents were as good as Beth.
Thank you for your 5* review, Kevin.
5/5
TrustpilotGratitude and special mention to Lynne
I would like to express my gratitude to a special person named Lynne from Prospect who made the check in and after check in process smooth. Her after sales service is absolutely amazing as she has been efficiently and promptly responding to our queries and issues. Thank you Lynne! You are an asset to Prospect . I would highly recommend Prospect for lettings and sales!!
5/5
TrustpilotNikki helped us with the rental of our…
Jo Nikki helped us with the rental of our home and we are very grateful for the help with the tenant for move in and move out.
Good afternoon, Thank you for the lovely review for Nikki, we really appreciate it. Kind regards
5/5
TrustpilotEmily at Prospect
Emily C. at Prospect has been fantastic - right from initial contact with several no pressure viewings, always helpful with calm and clear communication, she has been extremely responsive and supportive with any issues from moving in to now living here happily for over a year, I would not hesitate to recommend her to support you with your tenancy.
5/5
TrustpilotSonam
Sonam was a great help. He answered my questions clearly and provided the appropriate support.
5/5
TrustpilotThe agency responded quickly to our…
The agency responded quickly to our message , we were looking for couplrs of months a new house to rent. Overall we are pleased with the quicly respond and we were able to keep in touch with the real estate agent and the landlord . Thank you for your help and support all through this process .
5/5
TrustpilotBeth 10/10
Beth has been fantastic for us. She's recommended properties that we weren't even aware of that really fit what we are looking for. Beth has been very honest which is refreshing as a lot of other estate agents we have dealt with you couldn't say the same about!
Thank you for your 5* review, Mike.
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