Every review we hold for the Bracknell Forest office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotProspect take no action agaist tenants who cause a problem
I had to write and say that i totally agree with the review that said that Prospect wont take any action against any of their bad tenants. I have had years of upset with bad tenants put next door to me by Prospect Bracknell and they just are not interested, just say they are not responsible and cant do anything!! Well Prospect check your law an act was passed in 2014 anti social crime and behaviour act allows landlords to take action against noisy neighbours. Although i agree you are not directly responsible for the noise per se, but you as a landlord do have the power to act. Why is it that you 1/ put bad tenants continuously in your properties anyhow and then 2/ fail to ensure that the standards of their tenancy are met?? Dont tell me that the contract does not mention good behaviour because whenever i have rented in the past there have always been certain stipulations eg not making excessive noise!! SO why are you so adamant that you cant and wont sort out your problem tenants?? YOU put them there so you sort them out when they cause a problem. You do have the powers to act but you choose not to act (I guess because you want money from the rent so dont want the tenants out, or perhaps as it comes across by your reactions you just wash your hands of any moral duty!!?) . However you leave their neighbours in an untenable position having to continuously deal with your bad tenants.( Have you ever thought that if you had a zero tolerance for bad behaviour, then that reputation might help you to get good tenants because the bad ones might go elsewhere??? But if you ignore bad behaviour your reputation is that tenants will get away with it whatever they do, and never be held to account, so they will all flock to rent. Do you want continuous aggro from bad tenants and unhappy neighbours, or would you rather a better tenant who causes no problems, and happy neighbours who cause you no problems? Think about it!! )Thanks
Anonymous · 28 April 2024
★★★★★ 5/5
TrustpilotI've been with prospect for a few years…
I've been with prospect for a few years now, on the letting side mainly & have never had a problem.The whole team are helpful, friendly & very professional in all aspects of sales & lets. You can't go wrong with these people, then comes along Ashleigh Ackermann, the property manager, an amazingly cool young lady that likes to get the job done, from day 1 always felt comfortable with her. Amazing. Thanks to the whole team.
Mark · 30 January 2026
★★★★★ 5/5
TrustpilotHappy with the service.
Prospect agency is very good at looking after its clients. I particularly deal with Emily Cross. She is very supportive, always ready to answer any questions and help out. And she takes her time to hear you out.
Mbabazi · 20 March 2026
Agent replied · 21 March 2026
Good afternoon,
Thank you for the great review for Emily. We appreciate the great feedback on her hard work.
Kind regards
★★★★★ 5/5
TrustpilotBeth was excellent at keeping us informed
Beth was excellent at keeping us informed throughout the whole selling process and chased where necessary off her own bat. Always happy to take out calls (and we were constantly pestering) and we certainly had a far better experience with Prospects than our vendors did with their estate agents
Geoff · 8 July 2025
★★★★★ 1/5
TrustpilotTerrible customer experience Ollie Payne. Won’t return deposit
Paid a holding deposit on a property but didn’t sign a contract. Spoke to Ollie Payne who confirmed I would receive this deposit back as we didn’t sign a contract however it’s been over 6 weeks and I have still not received this despite numerous phone calls. Have given my bank details to numerous people on the phone with prospect and have been waiting on an email from ‘Chloe’ for weeks. Very very disappointed as I was expecting Prospect to be a reputable agency however would not recommend this to anybody.
Isobel · 12 April 2024
★★★★★ 5/5
TrustpilotGreat service and a reliable estate…
Great service and a reliable estate agent - Charlotte was very helpful.
Ross · 29 May 2026
★★★★★ 5/5
TrustpilotA quality property manager
Nikki is always helpful, always professional. Very happy to have her managing our property.
Andy · 13 May 2026
★★★★★ 5/5
TrustpilotI can highly recommend this agency and…
I can highly recommend this agency and in particular Edward Joslin. He has been so helpful from start to finish with helping secure my new home. I couldn’t thank him enough. I’ve been renting privately since I was 17 and I’m now 50. This has been by far the best experience, and there have been a few, that I have had.
Customer · 24 May 2023
Agent replied · 22 October 2024
Thank you for your 5* review.
★★★★★ 5/5
TrustpilotWould like to say a big thank you to …
Would like to say a big thank you to Josh of prospect Sandhurst especially for nursing me through the purchase of my new home in UK from 2000 miles away . Nothing was too much trouble, including several viewing requests for family to view/measure up and take photos for me. Josh dealt with everything professionally ,and with understanding and efficiency with every twist and turn my purchase had, always replying to messages and phone calls of which there were many!! Could not have done it without your amazing help Josh. Would not think twice about recommending Prospect in Sandhurst for your next sale/purchase. A big thank you to you and thank you to your brilliant team.chris Lacy
Christine · 31 March 2024
★★★★★ 5/5
GoogleSamuel Miah at KFH made the whole process of securing my flat genuinely effortless. Quick, responsive and seamless from start to finish. Highly recommend.
Alex · 25 June 2026
Agent replied · 25 August 2026
Thank you for sharing your experience, Alex. We are delighted to hear that securing your flat was effortless and seamless. We strive to provide reliable support. We look forward to assisting you again in the future.
★★★★★ 4/5
TrustpilotNikki Gardner is great
Nikki Gardner is great. Always ready to help and assist whenever we need anything.
Debbie · 12 May 2026
★★★★★ 5/5
GoogleHave recently used JM Mason chartered surveyors to do a level 3 survey in my potential new property
Found Claire in the office to be extremely helpful and friendly in our dealings …
Graeme · 15 April 2026
Agent replied · 15 August 2026
Thank you so much for your kind words and for taking the time to share your experience with JM Mason Chartered Surveyors. We're delighted to hear that Claire and Jonathon provided you with helpful, friendly, and professional service … More
★★★★★ 5/5
GoogleI recently completed my move with Sam. The whole process was seamless, and I cannot praise Sam and KFH team enough for the service, and responsiveness. I would use this team again, and have already recommended KFH to friends.
Liam · 25 February 2026
Agent replied · 25 August 2026
Thank you for sharing your experience, Liam. We are glad to hear that your move was seamless and that our team provided such responsiveness. Our local expertise and client-focused approach aim for truly successful outcomes. We appreciate your recommendations and look forward to assisting you and your friends in the future.
★★★★★ 5/5
TrustpilotWhat makes my experience great is the agent I deal with - Nancy Suri. hat makes my experience great is the…
What makes my experience great is the agent I deal with - Nancy Suri. She deals with each issue with empathy, always keeps an eye on mitigating my costs, and will often go above and beyond.
Ade · 20 March 2026
Agent replied · 21 March 2026
Hello Ade,
Thank you for the 5 star review for Nancy :)
Kind regards
★★★★★ 5/5
GoogleI would highly recommend JM Mason Chartered Surveyors. Both Claire and Jonathan are friendly and approachable and provide sound advice. I am more than happy with the top quality service and positive experience I received from a very professional team.
Helen · 15 February 2026
Agent replied · 15 August 2026
Many thanks for leaving us a review. Jonathan and Claire will both be delighted to read your feedback.
★★★★★ 1/5
TrustpilotWATCH OUT FOR THESE CROOKS
WATCH OUT FOR THESE CROOKS
THEY TRY SELL THE SAME PROPERTY TO MULTIPLE PEOPLE
(26 WHINGATE)
John · 12 August 2026
Agent replied · 14 August 2026
Dear John,
We're sorry to read your review and take comments like this very seriously.
We've looked into the details you've provided but have been unable to locate a property at “26 Whingate”, nor can we find any record of a transaction that matches your review.
As a result, we're unable to investigate your concerns based on the information available.
If the address has been entered incorrectly or you have additional details, we'd genuinely welcome the opportunity to look into this further. Please contact us at roberto.contreras@prospect.co.uk with the correct property address and any further information so we can investigate thoroughly.
We take pride in acting professionally and transparently and would appreciate the opportunity to understand and address your concerns.
Kind regards
★★★★★ 5/5
TrustpilotOutstanding service, amazing team, 10/10
What an outstanding service from start to end. It’s been a long ride, but throughout we have always felt like every member of the team at Prospect is ‘on it’. The communication has been outstanding and the team have been really proactive in getting everything over the line. Matt was the first member of the team we spoke to at Prospect and has remained our key contact throughout, he’s somehow managed to either take every call we make to him, or at worst, return it before the day is out. Michael and Beth have also been wonderful - providing cover if Matt is away and making sure we’re constantly updated. The whole team have been incredibly polite, helpful, efficient and very effective - I can’t recommend this agency highly enough! Thank you all for your unwavering support.
Emily · 7 March 2024
★★★★★ 5/5
TrustpilotCompetent & genuine agents
Michael and the team at Prospect have extensive knowledge and expertise, which is applied meticulously to ensure they get the right outcome. Having worked with Michael on a recent property sale I can say with confidence his approach to the sale process, knowledge of the local area, competence and communication style allowed for he to feel comfortable that I was in good hands.Due to unforeseen circumstances the sale was not quite as smooth as we all had hoped but he never wavered, dedicated to working hard with me and potential buyers to ensure we achieved the right price from the right buyer. I will forever be grateful for him and his colleagues support and would (and gave) recommended Prospect to friends and colleagues.
Hollie · 7 March 2024
★★★★★ 5/5
TrustpilotWe were met by Skyler from Prospect
We were met by Skyler from Prospect, really charming and knowledgeable young lady. Showed us over the property at our leisure. Thank you Skyler.
Wynn · 12 February 2026
★★★★★ 5/5
TrustpilotDemi was great throughout the…
Demi was great throughout the transaction, lovely girl, got her head screwed on right, will definitely be coming back if I’m ever needing to
Queen · 11 February 2026
★★★★★ 5/5
TrustpilotWe had a wonderful experience with Beth…
We had a wonderful experience with Beth during the purchase of our first home. She was on top of everything and made sure we completed by our expected date. Beth was a pleasure to work with and would recommend her to anyone looking to purchase a home
Maria · 4 July 2025
★★★★★ 5/5
TrustpilotBeth Murphy went above and beyond to get us to exchange
I've used Prospect twice now to sell my property and would 100% recommend them. Beth Murphy did the initial valuation and was my contact throughout. Michael worked out of hours to put forward and negotiate offers. Beth went above and beyond to help get our chain to exchange and I honestly don't think we would have got over the line without her help. She dealt with a particularly tricky solicitor and kept me informed on developments in the chain throughout the process - constantly chasing all parties. She was fantastic! I can't rate her highly enough and by extension Prospect.
Cheryl · 23 February 2024
★★★★★ 5/5
TrustpilotI found Sonam is the best person for…
I found Sonam is the best person for explaining ,good communication with us like in our native language, it’s very ease to talk with him with him if we have any doubts .He is honest humble and polite as well .
Anjula · 1 September 2025
★★★★★ 5/5
TrustpilotCharlotte has been an amazing help she…
Charlotte has been an amazing help she has a lovely high energy attitude and has made a lot of this really easy understand as someone from a different country first time renting in the uk charlotte has made this a breeze and her efforts are greatly appreciated
Scott · 28 June 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
