4/5
GoogleProspect have been assisting me in renting a property for the first time. I found them professional, polite and always willing to be of assistance to me. There time management is good and I found the agents, in particular Shannon Smith, …
Trusted Agent profile · Bracknell Forest
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Prospect Bracknell reviews in Bracknell Forest
★★★★★
2,180 reviews across 3 platforms
36 High Street, Bracknell, RG12 1LL, Bracknell Forest, RG12 1LL
Prospect's office in Bracknell Forest, at 36 High Street, is rated 4.7 out of 5 across 2,180 reviews on three platforms, including 400 Google reviews rated 4.5.
400
Reviews on Google
This office
41
Reviews on Facebook
Business-wide
1,739
Reviews on Trustpilot
Business-wide
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Reviews
Every review we hold for the Bracknell Forest office, from every platform, shown as written. First names only.
Google1/5
TrustpilotI have recently had the misfortune of…
I have recently had the misfortune of viewing a rental property via this agency.They are unprofessional and dishonest with appalling customer service. I agreed to rent at the asking price and have not had a response weeks later. I am aware that they are still having viewings on this property. I can only conclude that their ultimate motive is to see which potential customer will offer the highest price.Highly unethical, avoid.
2/5
TrustpilotAttitude Issues
Throughout my property search for around a year I’d say, I’d always try and avoid asking Prospect for help, due to the attitude that Anna Elema has. I understand everyone has their own way of speaking but her tone of voice is always rude, like she doesn’t like her job or likes speaking to me. Very much off putting to be honest. On the odd occasion she sounds okay but most of the time it’s like she’s had a bad day and shows it too! She basically refused to help me since I’m looking “too early” for a property, as a person that’s on your database and a potential client shouldn’t you just help anyway?!!. I’m receiving help from other agents in the area so I don’t understand what the issue is. Looking for a property, especially in my circumstances is difficult enough, I don’t need someone with an attitude like that to just put me off, on multiple occasions. It doesn’t take much to sound more friendly, you don’t know how someone’s day is going before they call you.
1/5
TrustpilotBunch of sharks - welcome to the old boys/girls club
These guys are a bunch of sharks - they hide behind a complaints 'process' that involves a Director, assessing a colleagues performance (needless to say their colleague in this case was also their friend). With a little more than 2 weeks until the occupancy date, the landlord, who was also the Area Manager for the letting agent, decided to inform us that their new property was not available, they had to delay their move, and we would not be able to take up occupancy. At no point were we informed (in writing or any other means) that our occupancy was conditional on the purchase of their new property going through. More worrying, they were unable to confirm a date that this would be resolved. We were ultimately left homeless as the landlord at our previous property had already let the place that we were living in (as one does?). They offered absolutely no support in sourcing alternative accomodation, noting that the property market was a tough place to be. Funny thing that - we were experiencing this first hand. At least they had a home to go to when they were done with their day jobs. They also did not offer an ounce of support for any additional costs, of which there were many, which effectively forced us to pull out of the deal. The also insisted that this was entirely our choice as they would love to have us as tenants, how selfless of them. Throughout the lettings, contracting and complaints processes, we were treated like the 'other party'. They exhibited very little care or regard for our wellbeing and absolutely everything they did, was done to protect the landlord. Their mate. They always fell back to the fact that there was no contract in place, and a holding fee had been paid (once again to protect the landlord), but we were welcome to back out of the offer.Needless to say, the complaints process was an even bigger waste of my time. They called us liars, saying we had been informed of the conditions of tenancy... nonsense. To be honest, I was not suprised by this outcome - with a conflict of interest such as this, it is expected that they would behave with impunity and without integrity.I will never rent from you sharks again, Prospect Lettings.
5/5
TrustpilotSteph at Prospect Larks Hill has been…
Steph at Prospect Larks Hill has been really helpful, attentive and understanding when things were not going to plan. She also helped push and co-ordinate the other players which we were grateful for.
5/5
TrustpilotGreat Service
The Client Manager Stefano Aloi has been exceptional - very professional and prompt and great to deal with.
5/5
TrustpilotThis is my second property through…
This is my second property through prospect and they’ve literally been a dream to deal with. I told them I wanted to move and within two days I had a call back from Charlie in the Bracknell office who had a property that aligned to everything I wanted. He kept us informed along every step and made the whole move so much easier than anticipated! Lily, one of the property managers, has also been amazing at always making sure issues are resolved in both our old property and our new one and actually has everyones best interest in mind!
5/5
GoogleGreat experience! The team has been very helpful, flexible, responsive & all of these with a positive attitude! I would definitely recommend them! Thank you for helping our family find the perfect home !
Agent replied · 25 October 2024
Thank you Elena for your 5* review! So glad you and your family have found your perfect home!
5/5
TrustpilotFrom the evaluation to the sale and…
From the evaluation to the sale and completion. Paul and Beth were excellent. It was a delight working with them. I recommend them for property sale.
1/5
TrustpilotAll for themselves
Wow. Yet another disgusting level of customer service where I have been labelled a bully when in black and white I was given an email CONFIRMING my check out/end of tenancy date only to be told by the Head of Property Management, Joanne Kay, that THEY have made a mistake. After this email I was assured of my end date and have organised alternative accommodation for which I am glad of as things still haven’t been done as promised after 10 months of being in one of their MANAGED properties. Also told me that 100% of the rent goes to the owner which we all know is rubbish as they get commission from renting these properties. Also having looked backed at my agreement I see I was charged when they are not supposed to be charging people now. Absolutely SCANDALOUS. Do not waste your money with this company as they simply do NOT care about you as an individual.
5/5
Trustpilot10/10 customer service from Sonam
10/10 customer service from Sonam, listened to me throughout and helped me find what i needed !!
5/5
TrustpilotThank you Agnese!
We were tenants at a property managed by Agnese Rees and the service she provided was excellent, especially during our last months of tenancy. She quickly replied to all our emails and arranged with the landlord for our tenancy to be extended when we realised that it would have taken us longer than expected to move into our new property. She was always on top of all the maintenance issues we reported, arranging for them to be fixed in a timely manner.
5/5
TrustpilotProspect 10 stars if I could award them
Prospect and Beth Murphy in particular, did an amazing job in my search for a new home. When a purchase with a different estate agent fell through in December 2020 I contacted Beth with my requirements. Beth had one property coming on the market that week which she was sure would suit me. She was so right, it ticked every box. Within 12 weeks I was able to move in to my new home.If you want an estate agent who will listen to your requirements and work to ensure a satisfactory purchase and I would also suggest sale, then I suggest speaking with Beth.
5/5
TrustpilotDani Smith has managed our letting very…
Dani Smith has managed our letting very professionally. She is always prompt to respond to enquiries from us and our tenants which gives us both great peace of mind. Thank you Dani.
1/5
GoogleThis is the worst estate agency I have ever dealt with and unfortunately still dealing with. Before moving in we had 2 managers Chase Jacobs & Tristan Lee who would never reply nor call back. Very unprofessional. We then deal with Beckie Baxter who replies (few e-mails were ignored). However since we moved in we still have a broken wardrobe door hanging out which is a health and safety issue, pipes which need replacing, tiles which are coming off in the toilet...... the list goes on and on. From August 1 2020 until today nothing has been done. I officially give up trying to get hold of anyone in prospect and will make sure we never deal with them in our next house move.
5/5
TrustpilotHelpful and quick action
Sasha was extremely helpful while I was moving to a new flat, she still is. She's got good knowledge and management skills.
5/5
TrustpilotExcellent responsive service.
I have always been impressed with Prospects services. Dani Smith has recently become my property manager and it is so nice to have someone managing my property who responds quickly to any queries and lets me know if the tenants have any problems. Recently a contractor gave quote for a call-out and as it was a little higher than usual, Dani called me first to check if it was still OK to proceed. I very much appreciated that as it shows great initiative !!
4/5
TrustpilotProspect have been great in helping me buy my first home…
Prospect have been great in helping me purchase my first home. They were very prompt and helpful in arranging the viewings. They recommended their own partnered solicitors who were great at driving things forward. I did experience a period of delay after I submitted my offer as I went a while without being provided an update or being advised on any progress or next actions. That said, I was soon assigned a super pro-active transaction coordinator in Amie who was great at coordinating all the comms for all the parties and keeping me up to date. Calum, Cameron and Jordan from the Bracknell agents were all great as part of the process. Would highly recommend and will look to use Prospect again in the future.
5/5
TrustpilotProspect property management
Prospect have been managing my property for just under a year, and as I work in education I have been incredibly busy during the pandemic. We were assigned Dani Smith, who has been patient, yet relentlessly following up on enquiries due to my not responding to phone calls or emails on time! Dani has worked incredibly hard to organise both gas safety and EiCPs as well as the recent renewal. Dani has remained professional throughout and I cannot recommend her highly enough.
5/5
TrustpilotBeth was extremely informative about…
Beth was extremely informative about the viewings I had!
5/5
TrustpilotI moved in to my sheared house about 7…
I moved in to my sheared house about 7 months ago at first I was worried due to never being on my help but the help with Prospect its made it so much easier for me.The one person that has stood out to me is beckie any problem we have she is always hot on her heels to help and get the problem solved :) we have been given a new set of cleaners after telling beckie the last were not good and in a matter of weeks she was able to get someon in for a deep clean and get new cleaning in that are so friendly and do amazing job. Im very grefully we have people like beckie to help us all out and make living in our homes a lot better
5/5
TrustpilotTenancy renewal
Sasha was a great help with our tenancy renewal. We were kept informed throughout the whole process and it was made extremely easy. Sasha was very efficient and professional.
5/5
TrustpilotGreat service
My experience with Prospect has been very positive so far. I have been using Prospect them to manage two of my properties. The entire team is great and very supportive. The process of managing my properties has been very smooth and have been updated the process throughout. The management charges are reasonable but any work quotes I receive from their contractors are more expensive compare to the market.My current Property Manager, Beckie Baxter, has been really great answering my queries immediately and always keep me update with the progress.
5/5
TrustpilotBeth is excellent and helpful
Beth is excellent and helpful! Thank you so much!
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