Every review we hold for the Bracknell Forest office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had an issue with the washing machine in the flat and Dana V was very helpful in getting this escalated for resolution swiftly and was also proactive to check if there was any additional work required for the flat. I was kept informed throughout the process. Highly recommended
Andreas · 26 June 2024
Agent replied · 24 October 2024
Hi Andreas, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 1/5
GoogleI’ve moved into a property to find out 1 week later that there was a mice infestation !! I have a 1 year old baby so this has been a traumatic experience. They won’t return any money for fighting with pest !! No one wants to cover the fees of a ,fully managed’ property. It’s a laugh (or rather cry). All my new furniture - a brand new white sofa was full of mice droppings after just 2 weeks. Chancellors did nothing, the landlord pretended to do something but in fact he did very little - he only brought 1 decorator versus mine 10, bought only 2 mice poisons versus mine 6, he brought only 2 glue traps versus mine 40. I’ve spent over £500 to fight this problem, called in the pest control company and finally I’ve managed to stop them coming into the property (there’s still plenty living in walls and floors so it might be a matter of time for them to come back). 6 different flats moved out of this building over the past 6 weeks. It’s some kind of a nightmare. A ,fully managed’ property but yet I have to speak to the landlord in person and he is letting himself in and out of the property and mailbox whenever he feels like. They take photos of each property and all your belongings every 6 months - so intimidating. No wonder they’ve had such issues with the previous people who lived here. Watch out, I’m really disappointed.
Paulina · 25 October 2021
Agent replied · 24 October 2024
Hi Paulina, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
★★★★★ 1/5
GoogleDon't ever expect this company to call you back even if you tell them they never call you back when they say they will.. or even expect them to answer the phone. Honestly the worst Estate agency I have ever dealt with.
Matthew · 24 September 2024
Agent replied · 24 October 2024
Hello Matthew, we are sorry to read of your review and have notified the relevant department about your message - they will look into this for you. If you have any further information, please email directors@chancellors.co.uk.
Many thanks.
★★★★★ 5/5
GoogleGreat help when it came to urgent issues. Got the job done!
Thomas · 20 September 2025
Agent replied · 22 September 2025
Hi Thomas, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleGreat service! Emilia Williams is professional and helpful in following the rental process and quick feedback from our enquiries.
Sour · 13 January 2023
Agent replied · 12 January 2025
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
GoogleExcellent service! Staff are very helpful!
Jing · 1 November 2025
Agent replied · 22 November 2025
Hi Jing, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
TrustpilotKatie and Adam - 'on-the-ball'
Katie and Adam have been attentive and on the ball throughout the process.
Terence · 21 May 2026
★★★★★ 5/5
GoogleGeorgia Collingwood and Natasha Rones are just pure angels and worth their weight in gold . A pleasure to deal with both of them , hugely professional and hugely empathetic . They are both a huge asset to Chancellors . Thank you ladies
Andy · 26 June 2024
Agent replied · 24 October 2024
Thank you Andy for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the team.
★★★★★ 5/5
GoogleExcellent communication and great and getting things sorted
Michael · 24 September 2025
Agent replied · 8 October 2025
Thank you, Michael, for your fantastic review! We're thrilled to hear that you appreciated our communication and efficiency in getting things sorted. Your satisfaction is our priority, and we look forward to assisting you again in the future!
★★★★★ 5/5
GoogleGreat Estate Agents in Bracknell.
Dylan ( One of the agent ) plays an important role in leading potential tenants to view any letting properties. Highly appreciated their hard work and effort.
HF · 24 November 2024
Agent replied · 8 December 2024
Thank you HF for giving our Chancellors - Bracknell Estate Agents branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
★★★★★ 5/5
GoogleExtremely pleasant and friendly. Was a pleasure to talk to. Was patient and understanding when my toddler granddaughter interrupted and told me not to apologise as it was fine. I’ve spoken with other people at other companies and so many get huffy and impatient. I was pleased to find James.
Maxine · 29 December 2023
Agent replied · 24 October 2024
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleWe have contacted the Chancellors agents about requesting parking permit. Our agent was Samatha Burrows who helped us sorting out this. She was extremely helpful and quickly responded to any questions that we had. The whole process was not taking long thanks to her, she was always communicating to us in a clear and organized way. She was proving exceptional service during this request.
György · 25 October 2022
Agent replied · 24 October 2024
Hi György, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
TrustpilotWas very approachable atanytime and was…
Was very approachable atanytime and was very helpful to clear my doubts as I haven't done this before.
Mrs · 19 March 2026
★★★★★ 5/5
TrustpilotGood communication
Good communication, easy to deal with.
Mr · 19 September 2025
Agent replied · 22 September 2025
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleMegan at chancellors has been so helpful since taking on managing our property. Any issues we have had have been resolved efficiently since she stepped in. She has been friendly and accommodating and I am very pleased she is now managing our property.
Laurence · 27 April 2024
Agent replied · 24 October 2024
Thank you for leaving us this great review Laurence, we will be sure to pass this fantastic feedback onto the relevant person. We are delighted that you had such a great experience with us!
★★★★★ 5/5
GoogleI receive very professional, prompt, patient and kind responses and assistance every time I communicate with people from Chancellors.My experience has been great and would certainly recommend them to anyone willing to embark on letting or buying of properties. I have been hugely impressed.
Gladys Nyoni
Gladys · 27 February 2024
Agent replied · 24 October 2024
Hi Gladys, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleI am extremely happy with the service which i got from Chancellors team, specially "Heather Ncube". She is very helpful . Once again Thank you so much whole "Chancellors team" for your support. I would definitely suggest them to let property.
Swapnil · 27 May 2024
Agent replied · 24 October 2024
Thank you for leaving us this great review Swapnil, we will be sure to pass this fantastic feedback onto the relevant person. We are delighted that you had such a great experience with us!
★★★★★ 1/5
TrustpilotAVOID - Signed Contract, Paid Everything, Then Cancelled Two Weeks Before Move-In
Avoid this agency if you value honesty and professionalism.
Support · 21 May 2026
★★★★★ 5/5
GoogleI am a tenant in a rented property that is managed by Chancellor's and recently had a plumbing issue Sunday evening. Monday morning I sent an email to Chancellor's about the problem. Got a reply promptly from Jasmine who managed to organize a plumber to fix the problem the very same day. Amazing organization, thanks for sorting our issue so quickly.
Gabor · 25 October 2022
Agent replied · 24 October 2024
Hi Gabor, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
TrustpilotChelsey Mitchell and Georgie Jenner…
Chelsey Mitchell and Georgie Jenner processed and followed up on all inquiries and requests promptly.
Ms · 19 March 2026
★★★★★ 5/5
GoogleI had the pleasure to meet Stuart Stedman, Senior Sales Manager who made a market appraisal report for our property. He was very well prepared, professional and was able to help with all my inquiries. Thank you for all your help! I would recommend working with Chancellors again!
Dominika · 10 November 2023
Agent replied · 9 November 2024
Thank you Dominika for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 1/5
TrustpilotI would strongly caution landlords
I would strongly caution landlords, tenants, and prospective clients before engaging Chancellors for property management.
Bryn · 18 March 2026
★★★★★ 1/5
GoogleWe currently rent a property through Chancellors Bracknell and have been constantly disappointed by both their lack of communication and the rudeness of the staff. Have not responded to emails and talk over you when speaking on the phone. I would stay clear.
Jamie · 27 February 2024
Agent replied · 24 October 2024
Hello Jamie, your feedback is important to us and we are sorry to read that you have concerns currently relating to our Bracknell branch therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
★★★★★ 5/5
GoogleGeorgia Collingwood on the lettings team is a star. Always available or calls us back promptly. Answers all our questions and has helped us navigate our letting with ease.
Steve&Jill · 26 October 2024
Agent replied · 9 November 2024
Thank you Steve&Jill for giving our Chancellors - Bracknell Estate Agents branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
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