Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI had amazing Customer Service from…
I had amazing Customer Service from Nicole G!Straight to the point and answered all my questions.
Muhammad · 1 August 2024
Agent replied · 25 October 2024
Hi Muhammad, thanks so much for taking the time to write a five star review. We really appreciate it! It's wonderful to hear your feedback about the team, and we're glad your questions were answered effectively. Please don't hesitate to reach out to the team if there's anything more we can help with in future. All the best
★★★★★ 5/5
TrustpilotOnTheMarket is a decent online property…
OnTheMarket is a decent online property portal for those searching for a new home. The website is user-friendly and provides comprehensive property listings, near local amenities and other tools such as mortgage and utility calculations.
Customer · 16 May 2023
Agent replied · 25 October 2024
Hi there, thanks so much for your feedback and five star review. We really appreciate it and are glad you're finding great use of all our features at OnTheMarket. We're always looking to improve so please don't hesitate to contact the team at support@onthemarket.com with any suggestions you might have. All the best!
★★★★★ 5/5
TrustpilotEasy to deal with and listens to your…
Easy to deal with and listens to your needs.
Gary · 4 November 2024
Agent replied · 29 December 2024
Hi Gary, thanks so much for taking the time to leave us a five star review. We really appreciate it! It's great to hear your feedback of the positive experience you've had. If there's anything more we can assist with, please reach out to the team. Thank you for your continued support. All the best.
★★★★★ 1/5
TrustpilotWhat can I say it’s false advertising
What can I say it’s false advertising - they say on website ‘simply enter your post code now to find out your home value, instantly. Instantly !! That’s incorrect as you have to continue giving features, personal details, then results. That’s not instantly. Just provide what you say!!
Ian · 19 October 2021
Agent replied · 25 October 2024
Thank you for taking the time to leave us a review. I am sorry you are experiencing issues with the instant online valuation tool. The valuation presented by this tool is calculated independently by propertypriceadvice.co.uk and is based on the information you provided.Our online valuation service gives you a free and instant estimate of your home's current value. Start by entering your postcode above, answer a few simple questions and you'll have your valuation in under three minutes from start to finish.We believe the estimate should give you a good indication of what your property is worth should you choose to take it to market. Please consider it to be a starting point, which should not replace the expertise of a local estate agent.If you have any further questions, please email us at support@onthemarket.com
★★★★★ 1/5
GoogleVery poor. No sale despite going on the market in the boom that followed the easing of Covid restrictions. Worse than that, I found them deceitful in their communications and thoroughly unreliable. The owner strikes me as a nasty piece of work who I'll never trust again.
Happily, I had the last laugh by the fact they couldn't sell the house and I stayed put.
Dixie · 18 June 2023
★★★★★ 1/5
TrustpilotA poor experience.
You advertise that it is an advantage to see properties first but the agent didn’t respond and therefore today it was on another site that enabled a viewing to be booked straight away. It was much easier and more transparent. I will be avoiding this site.
Emma · 15 January 2022
Agent replied · 25 October 2024
Hi Emma, thank you for taking the time to contact with us and to share your valued feedback. Sorry you did not receive a response from the agent. I am glad you were able to book a viewing though. If you have any ideas on how we could improve please do not hesitate to let us know. I hope you enjoy the rest of your day.
★★★★★ 5/5
TrustpilotI am currently looking for different…
I am currently looking for different properties for my 2 adult children who will need to move shortly and I find On The Market to be easy to use, very comprehensive and informative. The regular alerts are particularly useful. I would definitely recommend this application.
COLLEEN · 3 March 2022
Agent replied · 25 October 2024
Good afternoon Colleen,Thank you for your lovely feedback! We hope you find your perfect properties! If you require any assistance please don't hesitate to contact us - support@onthemarket.comEnjoy the rest of your week!
★★★★★ 2/5
TrustpilotReally annoying website
Really annoying website, finding it very difficult to actually look at houses as it keeps filling my screen with pop ups and repeated gdpr requests every minute, non-stop. Search facilities not as good as rightmove.
D · 30 March 2023
Agent replied · 25 October 2024
Hi there, sorry to hear you're finding it difficult to use our website. We're always looking at ways we can improve and take onboard all feedback received. If you have any suggestions or ideas, we'd invite you to send them over to our team at support@onthemarket.com. All the best on your property journey.
★★★★★ 1/5
TrustpilotI worked for the cleaning side of it…
I worked for the cleaning side of it and the bathroom was full of mould I did not stay only did one day and.did not get paid. Kitchen had knifes all over the sides units not safe when u work its 2 woman anything could happen
Hayley · 10 November 2021
Agent replied · 25 October 2024
Hello Hayley, thank you for taking the time to leave a review. My apologies that you have experienced this. We believe this review is about one of the estate agents that list on our site rather than OnTheMarket.com.If you would like us to look further into this matter for you please could you email us at support@onthemarket.com with more information.Thank you & have a lovely day!
★★★★★ 1/5
TrustpilotProperty was NOTHING like the advert
Advert stated high quality room. Went to view it. Wasted journey. House stunk of weed, room looked nothing at all like the pictures. Definitely wasn’t high quality and the door handle was hanging off by it’s screws. Taking the p**s
Jess · 18 August 2022
Agent replied · 25 October 2024
Hi Jess, sorry to hear the property you viewed wasn't as expected. OnTheMarket is a property search website which advertises properties on the estate agent's behalf, we are not an estate agency. Our first recommendation would be to address this with the agent however failing that you can contact the relevant authority who'll be able to advise further. The agent should be registered with either of these schemes; The Property Ombudsman scheme or Property Redress scheme. If you need further assistance please send an email to support@onthemarket.com and the team will be happy to help. Thanks
★★★★★ 5/5
TrustpilotEmail alerts help me spot bungalows for sale.
I have a couple of searches set up as email alerts for my in-laws. These are vital in helping me spot new bungalows for sale as soon as possible especially when the market is so busy and bungalows are in short supply.
Roger · 20 May 2022
Agent replied · 25 October 2024
Hi RogerThanks for taking the time to leave us a review, we really appreciate it! It's really great to hear how useful you're finding our property alerts and we hope their dream bungalow pops up soon! Please let us know if you have any further feedback or suggestions for improvements.Have a great day
★★★★★ 1/5
TrustpilotIt's not a valuation
It's not a valuation. It's a marketing tool whete they will send your info to estate agents in the area. Be carefull or you'll be bombarded with junk.
Christina · 11 September 2023
Agent replied · 25 October 2024
Hi Christina, sorry to hear you weren't happy with your recent valuation at OnTheMarket. On completion of the instant valuation, you'll be presented with your property's estimated value. Should you wish to take the next steps in valuing your home, we display agents in your local area for a more accurate valuation. This is completely optional and doesn't need to be submitted. We're sorry for any confusion caused and wish you all the best in your future property endeavours.
★★★★★ 5/5
TrustpilotI can't fault onthemarket for support
I can't fault onthemarket for support, their staff, do everything I ask them to do straightway away if I have a problem. I also use Rightmove and they charge three times as much and their support is not in the same league.
Soblue · 11 May 2022
Agent replied · 25 October 2024
HiThanks for taking the time to leave us such a great review! We're so glad to hear how pleased you are with the service you're receiving. Please do get in contact if there's anything more we can do for you. All the best!
★★★★★ 5/5
TrustpilotThank you for being so helpful in…
Thank you for being so helpful in getting my agency set up on your system , (and keeping in touch with me .so grateful to Steven and everyone at On The market support team .)
Stephen · 13 February 2023
Agent replied · 25 October 2024
Hi Stephen, thanks so much for your kind words and five star review - we really appreciate it! It's wonderful to hear you've had a positive onboarding experience and contact with our team. We'll make sure to pass this onto Steven and the team. Thanks again
★★★★★ 1/5
TrustpilotHonestly I don't like these people…
Honestly I don't like these people talking rubbish and a very Route people Speaking like rubbish people camden onthemarket
Nilesh · 28 March 2024
Agent replied · 25 October 2024
Hi Nilesh, sorry to hear of your experience. OnTheMarket is a property search website which advertises properties on the estate agents behalf. We are not an estate agency. We'd recommend reaching out to the estate agent directly to share your feedback, if you've not done so already. All the best.
★★★★★ 1/5
TrustpilotThis company is wholly unprofessional…
This company is wholly unprofessional and do not work in a fair and correct manner. I phoned this morning enquiring about a property to let and ask them if anybody else was interested and they told me it was not a first come first served basis, I was informed we all had a fair chance I have just received a text message five days before I was due to see the property telling me it had already gone, this is so disappointing building peoples hopes up.don’t deal with them!
Elsie · 30 April 2021
★★★★★ 5/5
TrustpilotOn the market keeps me informed to what…
On the market keeps me informed to what i'm looking for .unfortunatley my money is nit though yet but i keep my eye on the houses which is invalueable to me has i'm looking for houses out of my area.
Susan · 26 July 2022
Agent replied · 25 October 2024
Hi Susan, thanks so much for a 5 star review. We really appreciate you taking the time to share your feedback. It’s great to hear how your property search journey is going, we’re always looking to improve so please reach out to us if you have any suggestions on how we could make it better - send us an email at support@onthemarket.com. All the best and we hope you find your dream home!
★★★★★ 1/5
TrustpilotI have been with this company a few…
I have been with this company a few years now and it’s been a waste of money and effort, the fact that they signed me up to the deal which was to help Agents have control ( no control at all) not much support, lack of information from the customers. Unless you throw more money to them you don’t get much out of OTM.We do get some leads but not as many as Zoopla and Rightmove.Leads are 90% duplicated from Rightmove or Zoopla portals as buyers and renters use all portals.This one will be dropped after the contract ends for sure!
Consumer · 13 April 2021
★★★★★ 5/5
TrustpilotI was really satisfied with Iesha's…
I was really satisfied with Iesha's customer service
Andrea · 27 October 2025
★★★★★ 1/5
TrustpilotThis company are a total waste of…
This company are a total waste of people's time, supposedly they display rentals before any other company, rubbish we have been looking for weeks now and like this morning get set a property via email only to find out when we contact the agents it has all ready gone, please tell me why this site is still working or are they only doing it for there enjoyment, not funny any more take this site down as they obviously don't have a clue how to run it and with what is going on in the world at this time it currently does not help with people's mental health, once again absolutely God dame useless
Timothy · 9 March 2021
★★★★★ 1/5
TrustpilotWe saw an add on Tv last night as you…
We saw an add on Tv last night as you do, stating get a house valuation. I found their website and filled in all the relevant information (landline phone number, not used). what returned was utter rubbish, even down to two valuations when our house was sold in 2011 and 2014, only we have lived here since 1986? There are other far better online valuation websites out there and to be honest they are all "best guesses" and it eventually comes down to what a potential purchaser is prepared to pay
Mike · 6 January 2021
★★★★★ 1/5
TrustpilotJust seen advert from this mob
Just seen advert from this mob - garbage!
Rich · 8 October 2025
★★★★★ 5/5
Trustpilotdealt with our issues well
Colin dealt with our issues well
Dreamview · 3 September 2024
Agent replied · 25 October 2024
Hi Dreamview Estates, thanks so much for taking the time to leave a five star review, we really appreciate it! We're glad to hear you had a great experience with Colin, we'll be sure the share the feedback with him and the team. Thanks for your continued support.
★★★★★ 5/5
TrustpilotOn The Market App is 5 star
On The Market app is 5 star and completely met my needs when I went searching for property. I would 100% recommend it and am a very satisfied customer as the new updated site is so easy to use!
Jane · 13 January 2022
Agent replied · 25 October 2024
Wow thank you for giving us 5 stars, you have made our day. Our teams work extremely hard making sure our site delivers an outstanding service. They will be delighted that you have taken the time to feed back to us. Going forward if you have any ideas on how we can become even better please do not hesitate to let us know.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
