Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotRude staff
Rude staff, no proper communication, never return calls, only time they call back to back their staffs rude customer service, I wouldn't recommend anyone use them !!!!!!!Worst experience ever !!!!!!
Rizz · 12 November 2024
Agent replied · 29 December 2024
Hi Rizz, we're sorry to hear of your experience. This isn't the kind of experience we want our estate agent customers or property seekers to have using OnTheMarket. If you're a property seeker we would encourage you to speak with the estate agency directly to ensure your feedback is heard. OnTheMarket is a property portal and not an estate agency, we advertise properties on behalf of the estate agent, and so are unable to aid further on this. If you are an estate agent customer of ours please do reach out to the team at support@onthemarket.com. Thanks and all the best.
★★★★★ 1/5
TrustpilotMaterial went out by email referring to…
Material went out by email referring to wrong office and with typos
Josh · 6 January 2023
Agent replied · 25 October 2024
Hi Josh, thanks for letting us know about your experience - we're sorry to hear you've had some issues. I've reached out to you via email as we'd love to help remedy this. In addition, should you need any further assistance, you can always contact the team at support@onthemarket.com. We look forward to hearing from you.
★★★★★ 5/5
TrustpilotAnna was very helpful
Anna was very helpful and guided us through the service.
Guildcrest · 19 February 2023
Agent replied · 25 October 2024
Hi Guildcrest Estates, it's lovely to have you onboard with us and thanks so much for a five star review! We'll make sure to pass your feedback onto Anna and the team. If there's anything you think we can improve on in future or have any ideas please send them over to support@onthemarket.com. Thanks
★★★★★ 5/5
GooglePaul Watts were absolutely fantastic in the support and guidance they gave to me when moving home. It was a stressful time for me, and the team really supported on every step of the process which I was incredibly grateful for. Highly recommended their expertise and the due care and diligence they showed. Thankyou.
Alexis · 18 June 2023
Agent replied · 17 June 2024
Thank you very much. We appreciate that selling and moving is a stressful time and try to minimise that as much as we can.
★★★★★ 5/5
TrustpilotOur new rep Chris has been informative…
Our new rep Chris has been informative and helpful throughout. Very pleased with service
Scott · 7 September 2022
Agent replied · 25 October 2024
Hi Scott, thanks so much for the lovely review. It's always great to hear our agents feedback so really we appreciate you sharing this, will make sure Chris and the team receive this. If you have any suggestions for improvements or ideas you'd like to share then please send us an email at support@onthemarket.com. All the best!
★★★★★ 5/5
TrustpilotMaria at On The Market - 5 star
Maria has been great with onboarding us
ENZO · 10 May 2023
Agent replied · 25 October 2024
Hi Enzo, thanks so much for your kind words and five star review. It's always great hearing our agents' feedback, so thanks for sharing, we'll be sure to send this to Maria. If you need anything in the future, please don't hesitate to contact the team at support@onthemarket.com. Thanks
★★★★★ 1/5
TrustpilotWaste of time.
Waste of time.The TV ad says instant online valuation. I entered my post code and it said "For a more accurate valuation, contact an agent".4/9/23 - Thank you for replying, but just to be clear, your website didn't give me any figure at all. The above is all I got.
Mark · 4 September 2023
Agent replied · 25 October 2024
Hi Mark, thanks for the update. We'll reach out to you privately to collect some more information if that's okay.
★★★★★ 5/5
TrustpilotJonty was very helpful and prompt in…
Jonty was very helpful and prompt in setting up colleagues on OnTheMarket Expert
Oliver · 7 September 2022
Agent replied · 25 October 2024
Hi Oliver, thank you so much for your feedback and kind words - we really do appreciate it! We'll make sure this is passed onto Jonty and the team. We're glad you and your colleagues are all set up and using OnTheMarket Expert. If there's anything more we can do please send the team an email at support@onthemarket.com. Have a great day
★★★★★ 1/5
TrustpilotThe ad pops up with instant online…
The ad pops up with instant online valuation, this is not what you get unless you sign up for an estate agent to give a valuation, had I had wanted that our local town is inundated with estate agents that I could have just contacted.Basically not as advertised
Frances · 4 October 2023
Agent replied · 25 October 2024
Hi Frances, thanks for your feedback. We're sorry you weren't satisfied with your recent experience using our online valuation tools. We offer a variety of different valuation types depending where you're at in your property journey. Our instant online valuation will give the option after displaying your valuation estimate to contact a local agent should you wish to take the next step. This is optional and doesn't need to be submitted. Our team is here to help with any website issues you have. Feel free to email support@onthemarket.com. Thanks.
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service
Listen to your needs and find a plan that works for you
Mclaughlin · 4 March 2026
★★★★★ 5/5
TrustpilotRebecca Ruane who takes care of our…
Rebecca Ruane who takes care of our account, is the single biggest factor in us continuing our membership with OTM, she is bright, knowledgable and helpful.In comparison to Rightmove who have had 4 representatives in as many years!On the markety is good too :)
Pete · 12 December 2023
Agent replied · 25 October 2024
Hi Pete, wow thanks so much for your kind words and five star review. It's always wonderful to receive this kind of feedback. We'll make sure this is passed onto Rebecca and the team. Thanks for your support and all the best.
★★★★★ 1/5
TrustpilotVirus's interested website go on there websiteit has viruses…
Don't go on there websiteit has viruses on the website had a problem with it last year not been on there for months no problem just been on there same problem as before this time my viruses protected my won't be going on this site again and I've seen lot of people with the same problem
Martin · 2 January 2023
Agent replied · 25 October 2024
Hi Martin, we're sorry you've had an issue visiting our website. It sounds like you may be seeing a pop-up from an advert. This is most likely from an advert coming from our ad provider, we'll look into blocking those adverts. If you see these adverts pop-up again on site you can right+click and copy the link address - you don't need to visit the link, copying the link address simply allows you to copy the URL of that ad which allows us to track and remove that ad from re-appearing on site. Once you have the link address you can email it to our team at support@onthemarket.com. Thanks
★★★★★ 1/5
TrustpilotWorst service ever
Worst service ever. Called about an issue for the person I spoke with to have no clue and laugh. Thought this was unacceptable and so rude. Advert is just annoying and I mute my tv when ever I see it. Decided to no longer use the website because I can no longer bare to see it.
123abc45 · 27 February 2020
★★★★★ 1/5
TrustpilotNew website useless.
I have used the previous 'On The Market' website and found it very good, the new website is hopeless, won't let you filter as the filter element doesn't scroll so you are unable to add filters to your search, it has properties on there that were advertised months ago, useless for up to date availability. I am very disappointed with the new website.
Lynn · 2 February 2022
Agent replied · 25 October 2024
Hi Lynn, Thank you for your feedback, our number 1 aim is to provide our customers with the best site to search for their next property. We are constantly looking for new and innovative ways to elevate our offering. With regards to your query about our filter options, we have refined our search function on the website to offer a more streamlined and functional searching experience for our customers. However, you can still search for your preferred property types using our Wish List feature. Wish List invites property seekers to specify up to 5 things they would like in their new home, whether they be single word items, or short phrases, for example “Concierge” or “Countryside views”. The properties that appear will then provide you with a score on how many “Wish List” items it offers, matching you to the right property quicker. If you have any further enquiries, please email us at support@onthemarket.com
★★★★★ 2/5
TrustpilotGave just 2 stars
Gave just 2 stars, because agent was there on meeting time, but other wise everything was terribly wrong. Ignoring my messages and not calling me back like they did promise. I have to struggle to contact the agency, what a waste of time. Recommend don't choose this rubbish agency no more, irresponsible staff.
Andis · 21 March 2023
Agent replied · 25 October 2024
Hi Andis, we're sorry you weren't pleased with your recent experience with an estate agent. We'd recommend you send your feedback directly to the estate agent you were speaking with. OnTheMarket is a property search website which advertises properties on the estate agent's behalf, we are not an estate agency. We wish you all the best on your property search journey, thanks for visiting OnTheMarket.
★★★★★ 5/5
TrustpilotTime well spent on scheduled update calls
Always find our regular telephone conversations helpful always good to have a re-fresh on how I can improve marketing and increase viewings for my clients. Craig always takes the time and never rushes the scheduled telephone appointments.
Rachel · 21 March 2024
Agent replied · 25 October 2024
Hi Rachel, thanks for taking the time to leave us a five star review. It's really great to hear your feedback on these meetings and that you're finding value in them. Thank you for your ongoing support. We'll be sure to pass this onto Craig and the team. All the best.
★★★★★ 5/5
GoogleI had a great experience with the team at Paul Watts, it wasn’t a plain sailing sale/purchase but without the help and support from Karen, Penny and Margaret the sale would not have happened. Thank you for helping it to be much smoother and being a buffer during the stressful times.
Pam · 26 March 2023
Agent replied · 17 June 2024
Thank you for your review. As you say, it was a team effort as always. So pleased it all worked out well for you.
★★★★★ 5/5
TrustpilotI am thoroughly enjoying OnTheMarket…
I am thoroughly enjoying OnTheMarket with the new rebrand. It feels like they are leading the way for portals and providing estate agents with more value than ever. Recently I have been looking for new flats to move to in London, and OnTheMarket gives me the best customer experience to quickly identify rentals in an area and price range that suites me.
Jamie · 11 December 2021
Agent replied · 25 October 2024
Thank you, Jamie for your feedback, it's greatly appreciated. We're so glad you're loving the new OnTheMarket website as much as we are!
★★★★★ 5/5
TrustpilotExcellent Service
Excellent Service Highly Recommend Very Friendly
Faisal · 6 December 2022
Agent replied · 25 October 2024
Hi Faisal, thanks so much for taking the time to leave us a five star review, we really appreciate it. It's great to hear such positive feedback on our agent membership. If there's anything you'd like to see us improve on or add to our offering please let us know, send the team an email at support@onthemarket.com. All the best!
★★★★★ 5/5
TrustpilotWell designed app for property search
I'm currently looking to buy a property in the South London area and find myself frequently turning to the On The Market app. It's a very convenient way to set up alerts and browse through all the current available properties that are relevant to my needs. The design has changed recently and I prefer the cleaner fresher feel of it all.
J · 13 January 2022
Agent replied · 25 October 2024
Thank you for your feedback, it's greatly appreciated. We're so glad you're loving the new OnTheMarket website as much as we are!
★★★★★ 5/5
GoogleAll the team at Paul Watts were brilliant! Margaret especially was a lovely lady, very professional, honest and helpful. We were kept up to date with the sale from start to finish, I would thoroughly recommend!
Solar · 25 March 2024
Agent replied · 17 June 2024
Thank you for your review, which is much appreciated. It was a pleasure to deal with the sale for the family
★★★★★ 1/5
TrustpilotAs a retired Charted Building Surveyor…
As a retired Charted Building Surveyor I have done a few valuations . As a matter of interest I looked up the value of my property. The response was inaccurate and misleading.
Charles · 15 August 2025
★★★★★ 5/5
TrustpilotI used “on the market” to get an…
I used “on the market” to get an evaluation on my property. The evaluation was very accurate as it matched the state agency evaluation. I am impressed. Much better than zoopla.
Sameer · 11 June 2024
Agent replied · 25 October 2024
Hi Sameer, thanks for your five star review. We really appreciate your feedback and it's great to hear how impressed you are with your experience using our valuation tools. Thanks for using OnTheMarket and all the best on your property journey.
★★★★★ 5/5
TrustpilotGreat on going support from Dan!
Great on going support from our account manager, Dan!
Alex · 2 March 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.