Trusted Agent profile · Bournemouth
★★★★★
392 reviews across 3 platforms
379-381 Charminster Road, Bournemouth, BH8 9QT
Paul Watts Estate Agents's office in Bournemouth, at 379-381 Charminster Road, is rated 3.4 out of 5 across 392 reviews on three platforms, including 31 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Paul Watts Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bournemouth.
Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
5/5
TrustpilotMy experience of OnTheMarket as an…Agent
My experience of OnTheMarket as an agent has been made purely down to our account manager Shelley Harris. Without her our account was 'unnoticeable' we now have someone that is supportive and progressive with advice and looking after us. A real asset to OTM.
5/5
TrustpilotRupinder provided a good service and…
Rupinder provided a good service and clear explanations about all of OTM's products 👌
Hi Glenn! Thanks so much for leaving this review. We love hearing positive feedback about our colleagues and will make sure to pass the message on! Do let Rupinder and the team know if there is anything else you need. All the best, OTM
1/5
TrustpilotDisgusted with this organisation
Disgusted with this organisation! In response to my agreeing to an instant valuation (no strings attached, thought I), I entered all the information, after which I was given a 'greyed out' valuation and in order to get off the page I had to agree to 'OK' which then advised me that agents would be in contact with me regarding a vaulation of my property!! How dare you guys take my information and then decide to use it to suit yourselves!! This was a genuine query from myself, replying to an instant valuation with no strings attached. I had selected the 'I'm Just Interested' button, but you guys have chosen to bypass that and use my information to pass on to Estate Agents who have been calling me within an hour of this!! This is, in short, an illegal practice and needs to be investigated asap!! Decent people need to know this!!!!!!!!!!!! And now you have my personal information but I'll tell you this .......if I start getting all manner of adverts, invites and estate agent messages, you will be responsible and I WILL call you out, promise. xxx
Good morning Pat,Thank you for taking the time to leave us a review. I am sorry you are experiencing issues with the instant online valuation tool.As part of the instant online valuation process, there is a check box that you can choose to click/not click (optional), that asks you if you wish to be contacted by agents with relevant valuations/offers.Valuations are produced without your details being sent to agents, unless someone chooses that option.Please let us know if you need anything else / any assistance at all by contacting support@onthemarket.com
5/5
TrustpilotLoving the new website and the new…
Loving the new website and the new functionality! Change is happening at On The Market. Great ideas and now they are delivering on their promises having spoken to their customers.
Hi Giles,Thank you for your feedback, it's greatly appreciated. We're so glad you're loving the new OnTheMarket website as much as we are!
1/5
TrustpilotThought I was getting instant online…
Thought I was getting instant online valuation. Spent time filling out and didn’t get any valuation ! Instead my details got passed to several agents and still no valuation AVOID
4/5
TrustpilotHouse renting searches: We were very happy to use on the…
We were very happy to use on the market, as the website is easy to use, the houses and their agents are listed, so you can receive immediate contact info to phone in. We found the market quite tough to get in & having them as a platform to assist in searching for a rental property, instead of trolling through each Agency's website certainly made the search and choices so much easier. Thank you
Hi Helen, thanks for your kind words - we really appreciate it! We're glad to hear that you enjoyed using OnTheMarket and that we were able to ease some of the pressures that searching for property brings. All the best settling into your new home.
1/5
TrustpilotCaravans and mobile homes ARE NOT…
Caravans and mobile homes ARE NOT PROPERTYEither create a filter to remove or stop allowing your customers advertising them as PROPERTY. You are breaking the law. Also create a FILTER FOE AUCTION PROPERTIES, so sick of having to click into dozens of these so called For Sale and they are AUCTIONHave filters to remove auction properties.. Your site is very 20th century..you are aware its 2022. you have the technology....you just cant be arsed......
Hi Marcus,We appreciate the frustration when searching for a particular property type and others appear. We rely on our agents to list property accordingly and provide the most up to date information available, we are constantly reviewing agents listings and contacting them where we notice property types being misused.We are always looking for ways to improve our search functionality and filters, so I can assure you this is being reviewed. If you have any further suggestions or ideas please send them over to engagement@onthemarket.com. Thanks
1/5
TrustpilotOTM are sooooo slooooow
On the market are absolutely useless at updating sites. Myself and partner have messaged at least 17 places and and have been informed each time they have been sold a week or more before our contact. ONTHEMARKET! please stop pretending you have more properties than you do and delete when sold. Thanks much appreciated from a disgruntled customer!!!!!!!
Hi George, sorry to hear about your recent experience searching for your next home. OnTheMarket is a property search site where estate agents advertise their properties. Agents are responsible for their own property listings and ensuring they're updated in a timely manner. OnTheMarket doesn't control which listings are available or reserved/SSTC, that is up to the individual agent to update. You can reach out to the team at support@onthemarket.com with further details about the agency you spoke with and the team will follow this up for you. Thanks for your feedback and we wish you all the best on your property journey.
1/5
TrustpilotType of property filter is USELESS!
Grossely annoying. Stipulate in the search I am looking for 'DETACHED' house and get lists of terraced and semi detached. And yes, I did use the filters button! Waste of people's time onthemarket! If you want to get people to use your site then sort this out. I'm not the only one unimpressed. Reading answers to other people's veviews I find it amusing yet annoying that most people get the same BS answer!
Hello Cerne,Thank you for your feedback.Please note when making a search on OnTheMarket.com, there is a filters button on the top right of the search results page. Here you will have the option to select the property type you are after, however, if there are no properties that match your search our system will show you the next best option within a 3 mile radius (depending on availability).If you require further assistance or have any other concerns please feel free to contact us at support@onthemarket.com
1/5
TrustpilotThis portal lets agents delete…
This portal lets agents delete properties then re-list as new without notifying users. A local estate agent did exactly this yesterday re- listing around 8 properties as new. As it can be manipulated, I would not trust.
Hi Nicola, thank you for taking the time to leave your feedback and for letting us know about this situation. So our team can look into this further could you please contact the team at support@onthemarket.com with the agency name and location as well as any property listings you have noticed this on, it will be investigated. Thanks again.
5/5
TrustpilotI'm so grateful I found this website
I don't usually write reviews, but I have to say that I'm so grateful I found this website!! We were looking for a house for months, and then found one on OnTheMarket that wasn't on any other property search site. We put in an offer a couple of months ago and it was accepted! We hope to exchange very soon. I tell anyone who is considering moving to make sure they look here!
Hi Kim, thank you so much for the review and congratulations on finding your new home! we're happy to have helped you in your journey.
5/5
TrustpilotCharlie is extremely personable
Charlie is extremely personable, and a good chap to deal with.
Hi Emma, thanks for the five star review! We really appreciate your kind words, we'll be sure to pass them onto Charlie. Thank you for your support, all the best.
1/5
TrustpilotAm Surprised with on the Market
I am really surprised at On The Market. I have always thought they advertised up market properties.I viewed a couple of properties in Southborough Kent recently. Neither of them were really live able up market properties. Not worth the rent being asked. Totally disgusting infact both of them
Hi Jen, thanks for taking the time to share your feedback. We're sorry to hear you weren't happy with the properties you viewed in Kent. OnTheMarket is a property search website which advertises properties on behalf of estate agents. We are not an estate agency. We'd encourage you to share your feedback regarding the properties with the agents directly, if you've not done so already. OnTheMarket advertises properties for all variety of home movers including those fixer uppers. We wish you all the best on your property journey.
1/5
TrustpilotNot on the market is more appt.…
Not one single property that I requested to see was ever really ‘on the market’. Estate agents use this site to get you to sign up. You’re better off contacting estate agents directly.
Hi Michelle, thanks for taking the time to share your feedback. We're sorry to hear the properties you were enquiring about had become unavailable. Time to time you may find properties that are in the process of becoming reserved or have recently been reserved but have not yet been updated online to reflect this. We expect all estate agents to update their listings in good time, if you notice particular estate agents you're experiencing this with you can contact our team at support@onthemarket.com to investigate further and ensure listings are updated in good time. We wish you all the best in your property search, thank you for using OnTheMarket.
5/5
TrustpilotMatthew has been extremely supportive…
Matthew has been extremely supportive and always explained pricing and services very clearly.
Hi Daniel, thanks so much for your five star review. It's wonderful to hear your feedback and we'll be sure to pass this onto Matthew. If there's anything we can do to assist in the future, please don't hesitate to reach out to your account manager or the team at support@onthemarket.com. All the best
5/5
Trustpilot5 Stars for Angus Crosbie
5 Stars for Angus Crosbie - Been in contact with me over the past year and without harassing me - asked if I could be contacted every 3/4 months and that's exactly what Angus did - made me aware of any offers and deals they have/had on - Cheers Angus
Hi Nick, thanks so much for the five star review! It's wonderful to hear that Angus has been attentive to your preferences and has kept you updated without being intrusive. We'll be sure to pass your feedback onto Angus and the team. Thanks again for your support. All the best.
1/5
Trustpilotawful valuations
awful valuations ! gave my house a value way over! this harms the market to everyone went local and seen similar houses sold in my area and pricing properly. awful company with no local care or thought just one of these big money chains. high valuations I'm guessing are to attract sellers to a market so broken we have record low numbers of houses now listed. gob local and avoid these!!
Hi Charles, Thank you for taking the time to get in contact with us and to share your valued feedback. I am sorry you are experiencing issues with the instant online valuation tool. The valuation presented by this tool is calculated independently by propertypriceadvice.co.uk and is based on the information you provided.We believe the estimate should give you a good indication of what your property is worth should you choose to take it to market.Please consider it to be a starting point, which should not replace the expertise of a local estate agent. You should have been presented with 4 local agents when you received your estimate - alternatively, you can search and contact your local here - https://www.onthemarket.com/property-valuation/
5/5
TrustpilotMoving in the right direction.
I never used to use On The Market for my property searches but something has obviously changed. Recently they seem to have got their act together & things have improved a great deal infact a massive improvement! Let's hope it's maintained or dare I say get even better! Why the change I asked myself so a quick search & it appears a new CEO has arrived. Long may the improvements continue.
Hi Margo, we are so delighted that you rate our service as 5 *s, happy to hear you've enjoyed the changes we've made!
5/5
Google3 Words - Honesty, Integrity, Sensitivity. I really can't speak highly enough of the team at Paul Watts. I had to sell my home during an incredibly difficult and emotional time in my life. The whole team supported me throughout the whole process. Nothing, and I do mean nothing was too much trouble. Thank you so much.
Thank you so much for taking the time to leave your review. As you say, it is very much a team effort here, and we are so pleased that your move went so smoothly
5/5
TrustpilotKudos!
Saw the advert, and as I am looking decided to give it a whirl and set up an alert. Smooth, slick UX and a very good experience all-around with the agent I eventually ended up dealing with. Agent said the site is the best one to use, and I couldn't agree more! Found our new place to rent and I am thrilled with the entire journey! Kudos to all invovled.
Hi Nessoir,Thank you ever so much for your lovely review!We're so glad you enjoyed your experience with OnTheMarket.com and have found your how home!Have a lovely day and please do not hesitate to contact us at support@onthemarket.com if you require further assistance.Thank you.
1/5
TrustpilotDocuments processing take long time
5/5
TrustpilotGreat service
Great service, Chris Allcott is a great account manager.
Hi Paul, we really appreciate you taking the time to leave us a five star review. It's great to hear your feedback and we'll be sure to pass this onto Chris as well. Thanks for your support. All the best.
5/5
TrustpilotColin Tovee was amazing
Colin Tovee was amazing. Very polite and knowledgeable.
Hi there, thanks so much for taking the time to leave such a lovely review. We're so pleased to hear your feedback and we'll be sure to pass your kind words onto Colin. If there's anything we can do in the future to help, please don't hesitate to reach out to Colin or the support team at support@onthemarket.com. All the best!
1/5
TrustpilotValuation is very inaccurate
HiUsed the vaulation tool that indicated that my house was £243k which is £140k below everyone elses valuation. A house 3 doors away from me which was run down went for £265k so this tool is very unreliable (my house is good to excellent)Just below the eatimate was the message"The confidence level in our estimate is medium".Sorry but purple bricks gave me a much better quote
Hi DavidWe're sorry to hear the results you received on your recent instant valuation were not what you were expecting. We'd love to get some more information from you on this experience if you could send us an email with the details and we can check this for you. The estimate you received is an indication and should be considered as a starting point, we'd always recommend speaking to an agent in your area as they are the local expert who can take other things into consideration like renovations or extensions for instance. Send us an email at support@onthemarket.com and we can look into your valuation for you, we're always looking at ways to improve so thanks in advance.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Paul Watts Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bournemouth.
