Leaders Lettings Bournemouth reviews

★★★★★ 1/5

Google

Never ever again! Before the start of our tenancy they were amazing but afterwards it all went downhill. We’ve been waiting for our deposit since august 2022 when our tenancy ended and it’s almost March 2023 now and we still haven’t received the full deposit after we agreed on the amount. No one is helping us and we’ve been trying to get a hold of the manager but she’s always at training or away from office and never once gets back to us. It has always been us contacting them first. I’m still not sure when we’re going to get our deposit. It’s just ridiculous. They don’t care about you afterwards. Customer service is absolutely appalling. Judging from the other reviews I can see we’re not the only one so they’re a repeat offender. Will be seeking legal help.

Eliza · 25 August 2023

★★★★★ 1/5

Google

This agency does not care about the tenants’ benefits, they only care about the landlords’. I stayed at the property they managed and in the tenancy agreement, there is a term saying that the landlord can only raise the rent after 12 months. However, when I stayed there for about 8-9 months, they asked for a rent increase. I am an international student so I did not really understand the laws here, they should have explained and consulted me on this matter. All they did was pushing me to accept. I asked them “so if I want to stay, I have to pay that amount?” And they said “yes” as if there is no other option. After I found out about that 2 months later, I emailed them about it and they said that I had a written agreement (email) on the rise. But seriously, they did not suggest me on the other option. I kept exchanging emails to discuss about that matter until suddenly they stop replying my email. How unprofessional they were. When I decided to move out, I find out that the person in charge of that case quit. I don’t know since when, but apparently they did not care about my case, even when the person quit, they did not let anyone else take charge of it instead. I was tired of explaining the 1 thing again and again. So I had to pay £180 more while I actually did not need to. I also told them that the conditions of the building I stayed in was going down (no internet for a whole month, laundry room was closed and they was never gonna fix it, the kitchen stoves are broken, …) but they does not care and still ask for the rent increase. When my friends and I moved out, we asked for our deposits back. It took them forever to release the deposits. We need to rush them again and again, through emails and calls. My friends did not get the deposits after more than a month of moving out. This agency is terrible, especially for international tenants. Very unprofessional and very irresponsible. I think the only thing they care about is money from the landlord, that why they’ll do anything to keep them happy, including pushing the tenants for higher rent.

Vũ · 25 August 2023

★★★★★ 5/5

Google

As an MD of a real estate company in Central London with properties exceeding values of £200 million, I found myself now to say THANK YOU for the professionalism and quick actions that had been considering when my sister moved into her new place. It was very quick and easy. It was very smooth and enjoyable. All these would not have been done without the lead and support of the great negotiator, Russell Neal, who helped in all these processes. He has nice charisma and a nice attitude.

Dafer · 25 August 2023

★★★★★ 5/5

Google

Russell Neal at Bournemouth’s Leaders Office has been nothing but helpful, professional, friendly and responsive to everything that I have asked of him in my search for a rental property. A credit to the Office. A thank you as well to Mary for being helpful in the process.PositiveResponsiveness, Quality, Professionalism

Andrew · 25 August 2021

★★★★★ 5/5

Google

Great! Responsive and prompt

Rony · 12 May 2026

★★★★★ 5/5

Google

Russel was amazing all through our tenancy process. He was prompt, kind and quick to respond to calls and emails. He offered his professional advise at every point. I highly recommend!

FEMI-PHILIPS · 25 August 2023

★★★★★ 5/5

Google

Great team behind Leaders letting & estate Agents. Many thanks to Leandro Faria. Very professional and swift responses.

Vincent · 26 May 2024

★★★★★ 5/5

Google

Would highly recommend. Always a pleasant experience when Ethan comes round for our inspection too 👍 …

Mia · 12 September 2026

★★★★★ 5/5

Google

Yeah really good. I got seen to by Libby. Russell at the front desk. And i think it was the manager who initially showed me around the property. Really good. Everything from the first viewing and interveiw to everything else that followed. Really simple really helpful as well. Dealt with a few lettings agents oer the years easily the best ones. Would highly recommend. Many thanks for you helpful and professional serice. Very well done.

Gareth · 29 October 2023

★★★★★ 5/5

Google

Highly recommended, The team is very kind and always looking for the best solution for everyone, Leandro is the best!

Thania · 27 March 2024

★★★★★ 5/5

Google

Molly Caddick made the process as smooth as possible. Would recommend her to everyone!

Areen · 9 September 2025

★★★★★ 5/5

Google

Leandro was very accommodating with my timelines. Helped me in finding a house so quickly and the best suitable to my requirements. Their process is so professional and transparent.

Jitendra · 25 August 2023

★★★★★ 5/5

Google

Olivia and Ethan have been great in resolving issues.

David · 16 March 2026

★★★★★ 5/5

Google

We found all staff at Leaders and especially Libby Atkinson to be very helpful and prompt in their replies. Overall a great experience dealing with Leaders, very straightforward process and great customer service. Many thanks to Libby and the team.

Alex · 25 August 2022

★★★★★ 4/5

Google

Libby has been super helpful throughout the process of finding our new home. Overall process can feel a bit slow but the ongoing communication definitely helped!

PJ · 29 September 2023

★★★★★ 5/5

Google

Very friendly staff and exceptionally professional. Seriously have no complaints and would recommend Leaders to anyone. The team in the Bournemouth Branch (Old Christchurch Road - Old Nationwide Building), were wonderful, especially Stacey and Russell and the girl sat between them. :)PositiveResponsiveness, Professionalism

Chris · 12 January 2022

★★★★★ 5/5

Google

Russel was a great help through the moving process, he was attentive, sympathetic and understanding of our situation. Thank you again for being such a great help

Kiera · 25 August 2023

★★★★★ 5/5

Google

Libby has been great every step of the way! Looking for a new flat can be stressful but we were able to get everything sorted swiftly. Thanks!

Trae · 25 August 2023

★★★★★ 5/5

Google

Thank you Leaders and the team particularly Russell who had supported us throughout this journey. Very professional and efficient. Always answered our queries and ensured that everything was sorted out before our moving in day. Excellent 10/10 service. Would totally recommend!PositiveResponsiveness, Quality, Professionalism

Queenie · 30 December 2021

★★★★★ 5/5

Google

Carla is professional and efficient manager a Leaders. She keeps me informed of the situation in my flat and offers solutions to problems. She answers emails promptly. Leaders are a very profesional reliable agency and have managed my flat for the last 13 years.PositiveResponsiveness, Professionalism

Jane · 25 August 2021

★★★★★ 5/5

Google

Molly from Leaders has been exceptional, fast and efficient in our dealings getting into our new home. Would 100% recommend her and Leaders.

Charlie · 12 July 2026

★★★★★ 5/5

Google

It was a nice experience through the whole process and my agent Leo was very helpful in taking my new apartment. I can recommend.

Julie · 29 October 2023

★★★★★ 5/5

Google

Leaders manage our flat very effectively. Olivia provides an excellent service.

Robert · 28 September 2026

★★★★★ 5/5

Google

Throughout the rental and application process specifically Russell Neal has been amazing, very proactive and super helpful. Very happy with the service so far, he has made the process so easy and smooth, very professional and efficient! I would definitely recommend :-)

Frances · 12 January 2022