5/5
Would just like to praise Molly. Very efficient with service and extremely helpful. But above all made me feel important. Absolutely perfect customer service . Thankyou
Trusted Agent profile · Bournemouth
★★★★★
406 reviews across 1 platform
126, Old Christchurch Road, Bournemouth, BH1 1LU
Leaders Lettings's office in Bournemouth, at 126, is rated 4.6 out of 5 across 406 reviews on 1 platform, including 406 Google reviews rated 4.6.
Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
5/5
Would just like to praise Molly. Very efficient with service and extremely helpful. But above all made me feel important. Absolutely perfect customer service . Thankyou
5/5
I am very happy with the service provided by Leaders Bournemouth to myself. Very efficient, friendly and very relatable. They know the market well and worked on my tenant specification closely with myself.
Dear Shameer Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Holly at Leaders dealt with the closure of a difficult letting, bringing it to a successful outcome. Highly recommend
Dear Mike Shutler Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
Good company to rely on regarding property management. They have very friendly team at Bournemouth branch. Leandro Faria (Leo) is an exceptional staff, has good customer relationship management skills. Thanks guys.
Dear Louis Nwadocheli, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
Everyone has been very helpful with sorting everything for moving in! Has been a smooth process with everyone’s help
5/5
Amazing experience for me working with Libby at Leaders Estate Agency in Bournemouth in my tenancy application. She was very professional and responsive right from begining and kept me updated through out. Interaction like this feels like being taken care by someone with good values.. Thanks and good going leaders..!!PositiveResponsiveness, Professionalism
Hi Amit Ranjan, Thank you for the great review of our Leaders Estate Agents Bournemouth team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
Peter showed me around a number of apartments, and he is without a doubt an asset to the company. His attitude is phenomenal, he went to every length possible to assist and his positivity is infectious. I don't usually write reviews but Peter totally deserves it - 11/10.
Hi Dorian Smith! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team
5/5
It was a wonderful experience with leaders in getting my tenancy, and the team is always responsive in helping me with getting the tenancy in time. It was my first house search and the team helped in getting my documentation completed smoothly.Thanks leaders for all the support.PositiveResponsiveness, Professionalism
Hi Jaya Paul Ravipati, Thank you for the great review of our Leaders Estate Agents Bournemouth team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
4/5
Having had to look for a property to rent for quite long time in different agencies, I was negatively surprised by the fact that some agencies are not honest and know little of managing the estate business. But in terms of Leaders, the situation was entirely different in their professional treatment and their expertise in running the business.
Dear Ibrahim Thanks for takling the time to leave us feedback. We are glad we have managed to offer you the experience you were looking for. I will pass on your kind review to all the staff involved.
1/5
Rented a flat from these who wanted long term let then once your tenancy is up they will kick you out without reason and then hike the rent up. And then rip you off with your deposit without even talking to you. Poor customer service aswell leaders in ripping tenants off
Hi there Rick, We appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Bournemouth office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact us 01344 753104, or email customerrelations@lrg.co.uk. Many thanks Esther Leaders
5/5
Abigail in sales provided us with excellent service when processing and helping with the sale of our house in Springbourne. She always put our minds at ease when emotional and stressful situations arose. She is very personable and helpful, and went out of her way to help us when we had to leave our house empty.
Hi Laura, thank you very much for leaving us a great review; we are really glad you are happy with the service you received!
5/5
I've had previous bad services from using Leaders, but Sina K is the ONLY reason I would ever give Leaders a 5 star rating. As a property manager she was quick to respond, diligent and super helpful when random questions were asked. I'd also like to note, she really helped me through a stressful move out process with humour and guidance like a genuine human! Not somebody just "doing their job". THANKYOU!!
5/5
Working alongside Leaders over the past 3 years I have found them a pleasure to deal with. Both their Lettings and PMD team's perform a great service to tenants and landlords especially with the size of their property portfolios. Long may our working relationship continue.PositiveResponsiveness, Quality, Professionalism
Dear Craig, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
I would like to express my gratitude to Leandro for his exceptional assistance throughout our house-hunting journey. His attentiveness and support were invaluable. Thank you very much.
Dear Bruna Pereira Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
I've been very happy with the service so far. Russel and everyone on team have been very helpful and have made the process very smooth and easy. I recommend Leaders Estate Agents to anyone looking to move to Bournemouth.
Good afternoon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
We have recently found a flat to rent through leaders and leandro Faria has made the process very easy and stress free, very helpful thank you.
5/5
Leaders have been nothing far from perfect in helping me find our first place to live! Russell especially has been extremely helpful and efficient to us and am very grateful to him and the whole team! 👌🏼 …
Dear Rosie, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Leaders have been managing my property for 8 years now and with success, they have made my life easy. The manager in charge at the moment is Carla and she is very good at keeping me informed and always quick to resolve issues.
Dear Dan Thanks for taking the time to leave us a review and we appreciate your feedback about the service you received from Carla and the team at Leaders Bournemouth. Kind regards Customer Care Team
4/5
I have been dealing with Amelia at Leaders the past couple of weeks after viewing a property I wanted to move into. I appreciated the way Amelia and Leaders communicated with me. The viewing process was arranged with adequate notice and I also had a reminder text to confirm the morning of the appointment. I have now been through the electronic referencing portal, which was easy to use and it made life easier when gaining the references from my employer and previous agent. Thanks for making the process smooth and swift. Here's hoping that when I have moved into the property - I can leave another positive review. Thanks.
5/5
I rented a property. Leaders provided a Good, fast, professional service all round, from start to finish. Pat and Russell who were both fantastic, always helpful, polite, professional and got any issues sorted in a timely manner. Would recommend and use again. ThanksPositiveProfessionalism
Hi L R! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team
5/5
I don’t have a lot of experience with Lettings agents but have worked with both the public and customer services for a long time, Grace who I’ve primarily been dealing with has been professional, enthusiastic, helpful and a god send in what has been a new beginning after a difficult year, she seems to be representative of Leaders in general and I couldn’t recommend her or Leaders more..a fantastic company with blue ribbon staff. 5 star service all round.
5/5
They are professional, hardworking and tenacious and I can’t recommend them highly enough! Well done leaders Bournemouth.Thank you so much for all your support!
Dear Leonard Tadawa Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Given that Leaders have found us settled tenants who have been in our flats for some time, most of our dealings are with their Property Management Team. Our designated manager is Maud Craven who is fantastic in the way she manages our flats. She is extremely knowledgeable, provides great advice, communicates well in a timely manner and deals with any issues arising very efficiently.PositiveResponsiveness, Quality, Professionalism, Value
5/5
My wife and I were very impressed with the service we received at Leaders. We were led through the process by Will Robinson whose friendly manner and efficient service really took the stress out of moving. We're now settled and making our house a home. Would strongly recommend Leaders.
Hi Andy, thank you for taking the time to leave feedback for our Bournemouth branch. We are delighted to hear that Will was able to make the process easier and less stressful for you, and that you would highly recommend us. We hope you are very happy in your new home!
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