Austin and Wyatt Bournemouth reviews

★★★★★ 5/5

Google

I was in a rush to find a flat, and Emily made the whole process so easy! She's been so helpful, guiding me through what to do, always available to talk me through things, answer my questions, and using her professional experience to recommend services for me. It's been so easy and so much less stress than I'd been anticipating, thank you!!PositiveProfessionalism

Ruby · 25 August 2021

★★★★★ 5/5

Google

Ella is a wonderful member of the team at Austin & Wyatt. She is extremely helpful, professional and I can see that she takes great pride in her job.

Daisy · 25 June 2024

★★★★★ 5/5

Google

Charlotte and her team are brilliant. They were with me every step of the way on the sale of my Bournemouth flat. Always courteous, efficient and act on any concerns you have. I highly recommend them.

Elaine · 13 June 2025

★★★★★ 5/5

Google

Great experience working with Ella and the team from Austin and Wyatt. Would highly recommend this company when renting a property.

Nick · 28 October 2024

★★★★★ 5/5

Google

Amazing staff, very friendly. Happy to help in any way. I have emailed several times with questions and queries during my move to one of there properties a week ago. Paperwork has been managed quickly and the whole experience wasn't as stressful as first expected. All made easier by how helpful the staff are. Very impressed, would definitely recommend ☺️

Kate · 25 August 2021

★★★★★ 5/5

Google

Amazing communication and service in helping us rent a flat, they always kept us up to date with any updates and the process was stress free and fast. Would like to especially thank Emily, Anna and Nicky for being so helpful and always happy to assist us with any questions!

Andreea · 25 August 2022

★★★★★ 5/5

Google

This agency is really proactive and helpful. Particularly, they are moving things forward for the landlords very fast. They let out my property within 2 weeks only. Really happy!

Michael · 16 December 2025

★★★★★ 5/5

Google

Continues to be a great service from Andy and the team, quick to bring prospective tenants in, robust vetting process and clear communications throughout. Thanks Andy & team at Austin & Wyatt!

D · 27 January 2024

★★★★★ 5/5

Google

Secured a property through Austin & Wyatt and Andy Hill could not have been more helpful. Process was smooth and no hassle. Highly recommended.

Laura · 26 May 2024

★★★★★ 5/5

Google

Great experience! Which was nice because we was messed about by another Letting Agent. Tia was always there to help from start to finish and made sure we understood everything. Would highly recommend letting through A&W

A · 25 August 2023

★★★★★ 5/5

Google

I used A&W, couldn’t have been happier with the service. Emily was a real gem, helped me so much with my move to Bournemouth from London. Very responsive, helpful and caring of my situation. All I did was cross the i’s and dot the t’s :) Would recommend and use again. ThankyOu.PositiveResponsiveness, Quality, Professionalism

Jenna · 25 August 2021

★★★★★ 5/5

Google

I had a good experience with their customers especially Tia, thanks for the good Job, you guys are the best

Diekola · 25 June 2024

★★★★★ 5/5

Google

Ella was so professional and helpful and we couldn’t have had anyone better to help us. Thankyou Ella!

Amy · 25 June 2024

★★★★★ 5/5

Google

Anna and the team have been managing my rental properties for many years now and have done so both personally and professionally. I would certainly recommend Austin & Wyatt for property lettings.

James · 25 August 2023

★★★★★ 1/5

Google

Gone from being really helpful and lovely to unhelpful and uncaring overnight. I signed a contract for my flat tenancy renewal back in February but they failed to tell me that my landlord had not signed and returned the contract so I was blissfully unaware that my home was a risk. I was advised my home is for sale last week after renewing various utilities for another year that I will still be liable for when I leave. In panic mode I put a holding deposit on another property without really thinking it through and put under pressure to move quickly. I have pulled out of the new rental but disgusted when they refused to refund my money despite their mistake in not passing on information. I have religiously paid my rent on time despite being made redundant over covid and feel this is a pretty unethical and unpleasant way to treat a good tenant. All in all their mistake has cost me a fortune and I wont use them again. Started out so good but beware when they make a mistake they wash their hands of you. Update…. Reduced my rating even less stars when I saw the unsatisfactory and bias response I got from the shower of complete unprofessionals. They aren’t interested in dealing with their mistake and are totally ignoring my very valid and proven issues. Won’t be using them again and I suggest others don’t, times are hard spend your money with companies who excel in customer service and want to look after you, with competition for business as it is use those companies who want to do a good job and who care about their customer and doing the right thing, it’s so important in this financial climate to go to companies who are prepared to work for your business and go the extra mile… which is certainly not this lot!

Heidi · 25 August 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with A&W when purchasing a flat, and overall my experience with them was positive. While nothing particularly stood out as exceptional, the team was consistently kind and responsive, always answering my questions in a timely manner. Communication was great throughout the process, and I appreciated the regular updates I received on the status of my purchase. In the end, the process was stress-free and fast, which was a relief for a first-time homebuyer like myself. Overall, I would recommend A&W for their solid service and commitment to keeping their clients informed.

Victor · 25 August 2023

★★★★★ 1/5

Google

I am planning to buy a house and I took my day off because I had 2 viewings and 2 hours later they cancelled the viewings and they didn't even give me the option to see one of the houses. Honestly, this service doesn't seem like they want to sell. They are unfriendly and don't help you find other options.

Julio · 24 September 2024

★★★★★ 5/5

Google

I'm very impressed at how professional and lovely everyone is in the office, I previously rented from them and they recognized me and went out of their way to help me find my perfect flat, highly recommend. They even give you a lovely welcome box as a moving in gift. Very thoughtful. Tia and Anna and Ellie brilliant. Thank you

Janey · 24 September 2024

★★★★★ 5/5

Google

Fantastic People. Wonderful Service. Everything went smoothly. Super happy with the new home. Highly recommend this team for your house rentals or purchases!

Fox · 26 February 2024

★★★★★ 5/5

Google

I am a landlord and I have been extremely impressed by the professional approach taken by the team I have been dealing with (Ella, Anna and Tia). They are polite, very efficient and have kept me informed promptly at every stage in the process. I would have no hesitation in recommending them, both to landlords and tenants.

John · 28 October 2024

★★★★★ 5/5

Google

My experience with Austin & Wyatt letting team has been very positive. Many thanks to Megan, Anna, Nicola, Hayley and the team for efficiently supporting the letting process and responding to queries professionally and in a timely manner. Looking forward to continuation of this excellent service.PositiveResponsiveness, Quality, Professionalism, Value

Gautam · 25 August 2021

★★★★★ 5/5

Google

Thank you so much to all of you in the letting department 😊 …

Nicola · 16 February 2026

★★★★★ 5/5

Google

I had a fantastic experience with Austin & Wyatt Bournemouth! From start to finish, the process of renting my new flat was smooth, professional, and stress-free. …

Daniela · 16 October 2025

★★★★★ 5/5

Google

For couple of months, we had been on the lookout for a suitable place for myself and my wife. …

Damisi · 16 December 2025