Every review we hold for the Bournemouth, Christchurch and Poole office, from every platform, shown as written. First names only.
★★★★★ 2/5
GoogleI'm a 3rd year uni student with last minute booking around May time due to placement falling through and didn't really want to return to a house with people I didn't know. So I heard about Oxford Point from some lovely people at the university. Let me say one thing first the staff here are amazing and lovely people - only reason I haven't given it one star. The halls are very 'fresh' just like their name but upon arriving on move in day the place was still being built, builders every where. Ideally give the builders the day off when 100's of students are trying to move. When I arrived my room had 2 holes in the wall, the heater only comes on for 30 minutes to stop a fire from happening but barely gets the room warm on max. After two months their's already a crack in our roof, my father helped me move in and he was getting annoyed from walking around the building. He replied with the building is built very badly and who ever allowed this built to happen should be talked too. This is coming from +30 years building consultant and engineer. The Ethernet port wasn't working or broken, I was told by downstairs to call the internet company who told me it couldn't be broken as it was new. I tried the a range of different Ethernet leads and computers still nothing. Until 4 weeks later I get a call saying someone is being send out to fix it, one week goes by nothing another week still nothing until I receive a phone call saying it should be working now which it is - great I asked if they knew the problem and according to the engineers report it said "Ethernet for floor 10 switch was off". Brill I could have done that myself. Honestly, I have lived in Corfe my first year which was in Poole and a 20-40 minute bus ride to uni every day and I would be more than happy to move back there. Also, I'm basically paying the price for my right arm for this place yearly, I mean I have no idea how people can pay almost £10K+ for a studio here. The view is nice and quite at night, each flat doesn't have a hoover or a mop and bucket. You have to go downstairs to get one which is annoying at times. The lifts have broken down at least more than 2 times a week. I'm looking to come back and do a masters degree and honestly I'm not even thinking about coming back here. I'm defo going back to Corfe or a house at this rate!
Benjamin · 27 October 2019
★★★★★ 1/5
TrustpilotPathetic company, Shoddy service and Scammers
Pathetic company. Never rent anything out from them. They gave us a room with a broken bed and had the audacity to charge us for the broken bed deducting 50 pounds from our refundable deposit. Do not trust these vipers and avoid them. They are on Airbnb as well. Please avoid them there too
Inspiration · 5 September 2023
★★★★★ 5/5
TrustpilotA happy Guest!
I thought I would spend the time to thank this lovely team (Smart Home Rentals) for the wonderful service they provide to guests. They are so prompt to and so caring. with 24 hrs of our arrival we received a courtesy call to ensure we were alright if all was in order, we had a small request and this was promptly dealt with. Just wanted to say thank you for making our stay so amazing and pleasant. Loved it! and highly recommended.
Vannie · 5 February 2019
★★★★★ 1/5
GoogleBetter have luck when you were staying with nasty housemate, the management team basically never properly deal with the problems. Totally Ruin your experience. £700 per month and what you get...
Chi · 26 October 2022
Agent replied · 25 October 2024
Hi Chi,
We are aware of the dynamics of your flat as we have sent out formal warnings and the residents team make regular visits to check the cleanliness and condition. We are in the process of hoping to move you as you know and we are hopeful it will be within the next week or so.
As ever please do come and see us in reception if you have any concerns or questions as the team a more than happy to help as much as possible.
Kind Regards,
The Oxford Point Residents' Team
★★★★★ 5/5
GoogleReally good rates, All the staff were so friendly, lovely and helpful. Anything I needed wasn't any bother and they sorted things quickly & efficiently.
Tessa · 26 October 2022
Agent replied · 25 October 2024
Hi Tessa,
Thank you for taking the time to leave a review we are so glad you had a positive experience staying with us and we were glad we could always be of assistance when needed.
Many thanks,
The Oxford Point Residents' Team.
★★★★★ 5/5
GoogleEnjoyed my first year stay here whilst studying.
Daryl · 26 October 2023
Agent replied · 25 October 2024
Hi Daryl,
Thank you kindly for the 5 star review! We’re pleased to hear you had a positive experience staying with us.
Many thanks,
The Oxford Point Residents’ Team
★★★★★ 5/5
GoogleI didn't know Super Erin lived here.
Arif · 26 October 2023
Agent replied · 25 October 2024
Hi Arif,
Thank you kindly for the 5 star review! We’re pleased to hear you had a positive experience staying with us.
Many thanks,
The Oxford Point Residents’ Team
★★★★★ 5/5
GoogleReally lovely place to live, the staff are all so helpful too they will help with anything. Highly recommend.
Emily · 26 October 2021
Agent replied · 25 October 2024
Hi Emily,
Thanks so much for the review! Please let us know if we can help with anything.
Many thanks,
The Oxford Point Residents' Team
★★★★★ 5/5
GoogleReally lovely accommodation - lovely views and rooms. The staff are excellent and have been really helpful from day one. Worth the money
Emily · 26 October 2020
Agent replied · 25 October 2024
Hi Emily,
Thank you for taking the time to write this lovely review!
Many thanks,
The Oxford Point Residents' Team
★★★★★ 5/5
GooglePeople are friendly here! I met my best friends when I live here, so many nice memories:))). Really good place to stay!
吳千意 · 26 October 2020
Agent replied · 25 October 2024
We are delighted to hear that you enjoyed your stay here !
Many Thanks.
Now Central Team.
★★★★★ 5/5
GoogleGreat facilities and support services, and an amazing staff that always help you feel at home. Highly recommend this place as your next accommodation.
Shiavax · 27 October 2019
Agent replied · 25 October 2024
Hi Shiavax
We are delighted to hear that you enjoyed your stay!
Many Thanks.
Now Students Central Team.
★★★★★ 1/5
TrustpilotSmartHomes are completely incompetent…
SmartHomes are completely incompetent as a letting agent. For a short term holiday rental the tenant was left waiting for over 3 hours after due time to enter with no communication from agent. Property was not as described and was in really poor location. You cannot trust this agent.
David · 18 August 2021
★★★★★ 5/5
TrustpilotGreat property and good company
Really enjoyed our short stay in Lightwater, Surrey. Lovely little property in a very nice and quiet area.
We were very well looked after by the office team on the admin side of things. Swift deposit return, seamless check in/out. We will recommend and use again!
Ben · 21 January 2022
★★★★★ 1/5
GoogleBad quality of stuff
Oskar · 26 October 2022
Agent replied · 25 October 2024
Hi Oskar,
We are so sorry that our accommodation did not meet your expectations.
We would love for you to contact us with any issues you faced or further comments in order to rectify any issues or to help us improve.
Kind Regards,
The Oxford Point Residents' Team
★★★★★ 5/5
GoogleGreat and safe accomodation for BU student. Don't miss it if you're looking for the dorm
Artinan · 26 October 2020
Agent replied · 25 October 2024
Hi Artinan,
Thank you so much for taking the time to leave a review. We're very glad you enjoyed your time with us here at Oxford Point!
Kind regards,
The Oxford Point Team
★★★★★ 4/5
GooglePricey but the rooms are lovely. Some social activities. Friendly staff for the most part
Kayleigh · 26 October 2020
Agent replied · 25 October 2024
Hi Kayleigh
Thank you for your review and feedback!
Now Students Central Team
★★★★★ 1/5
Googledoor to bikes are broken so anyone can get in
S · 26 October 2021
Agent replied · 25 October 2024
Hi,
We're sorry to receive your review. The Resident’s team have been actively working on getting this permanently fixed, but in the meantime security are doing extra patrols in the bike store along with reviewing CCTV footage of any reported thefts.
If we can assist with anything else please contact us on 01202 038319 or oxfordpoint@thisisfresh.com
Many thanks,
The Oxford Point Residents' Team
★★★★★ 1/5
GoogleIf you don't mind not having an elevator👎👎👎👎👎👎 …
Lem · 29 March 2024
★★★★★ 1/5
GoogleVery very terrible accommodation. Highly recommend don’t come.
Arno · 29 March 2024
★★★★★ 5/5
GoogleTypical modern office block. Clean and tidy.
Carl · 26 October 2020
Agent replied · 25 October 2024
Hi Carl,
Thank you kindly for the 5 star review! We’re pleased to hear you had a positive experience staying with us.
Many thanks,
The Oxford Point Residents’ Team
★★★★★ 3/5
GoogleWay too pricey for what it actually offers, there's often very loud building work during the day (not ideal for third years working on dissertations...), the heating in rooms is awful but rooms are nice and staff very helpful.
Becca · 27 October 2019
★★★★★ 5/5
GoogleAside from no free nearby parking (something which can't be helped), this is a freshly built, nice and clean and modern building.
Dan · 27 October 2019
★★★★★ 5/5
GoogleRating only, no written review.
عبدالعزيز · 15 September 2025
★★★★★ 3/5
GoogleThe flats are modern and Very Stylish & rest is ok.
LADRE · 27 October 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
